I referred my son to purchase a vehicle here, and again they provided amazing service and my son walked away with his new car! A 2024 Nissan Sentra, great condition and reasonable price. Everyone here is just so helpful and really want to make sure they can get you in a vehicle. read more

Auto Boutique - Used Car Dealers Near Me - Jacksonville, Florida

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee. When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing. read more

If you look at their inventory almost all the vehicles have been in accidents and when you look at the Carfax for what they did for it when they got it for service, all it says was check fluids. Many poor reviews back up the bad stories from people who bought there. read more

Title: Dishonest Pricing and Predatory Fees - Avoid This Place I came to Auto Boutique Jacksonville as a veteran, ready to buy a vehicle they had listed for $8,600. The experience turned into a complete nightmare of misleading pricing, lack of transparency, and outright disrespect. Here's exactly what they tried to pull on me: * Base Price (advertised): $8,600 * Bogus "Guardian Shield" add-on: $999.00 * Electronic Filing Fee: $199.00 (real cost is $50-$80 in Florida) * Non-Tax Fees: $526.90 (inflated "doc" fees) * Taxes: $782.66 * Total Out-the-Door Price: $13,103.93 That's an outrageous 40%+ price increase from what they advertised -- nearly $4,500 in hidden fees they don't disclose until you're ready to sign. To make it worse, Alex, the manager, literally ambushed us with this inflated write-up and tried to justify it by saying, "We're still the cheapest." No -- you're only the "cheapest" because you inflate the price with bogus add-ons and excessive fees after getting people through the door. We explained our situation clearly upfront and even mentioned my veteran status, but instead of honest service, we got hours wasted looking at four different vehicles: * One with electrical issues and speakers popping * Another with the hood literally off * And the Hyundai we wanted, which was advertised with 97,000 miles but actually had 123,000 The dealership is disorganized, unprofessional in appearance, and completely lacks respect for customers. This is a bait-and-switch operation -- list cheap, lure you in, then ambush you with inflated fees and pressure tactics. If you're considering buying here, don't waste your time. There are honest dealerships in Jacksonville that value transparency and customer service. Auto Boutique does not. read more

Auto Boutique - crazy fees. highest in all of jacksonville. predatory behavior. entertainment facility cowboy hats, breast out, simple a bait and switch op - Used Car Dealers Near Me - Jacksonville, Florida

Literally everything. Customer service is horrible, they will sell you a faulty car, and then are surprised when you want it fixed. I get the whole "car is sold as is" concept, but when a real mechanic inspects it and tells you this car is extremely unsafe, it makes you question if they ever inspected it themselves before putting it on the lot. read more

Our experience started out great. We were greeted promptly. Met with our first guy giving us information on the vehicle that we were interested in. We took the GX 460 for a test drive. Came back to go over pricing with a second guy. They tried to sell us the GX with a higher price. We informed him that we gave the first guy information about the suv being priced $1,000 cheaper. They honored the lower price. We gave what we thought was a fair offer. The sales rep took it to his manager & came back with a price higher. We showed the sales rep two other comparable GX 460 that were around the same year & mileage, significantly priced lower. We were told that they price match. Apparently that was not true. This is when things went downhill. The closer/ general manager/ owner spoke (can't remember his name) introduced himself to us. He gave us a final price ($1,500 difference). We didn't come to an agreement. Even when I mentioned that the GX 460 had been sitting for over 4 plus months. The middle eastern guy said "There is a certain audience for that type of vehicle". We mentioned that we were going to pay cash and the guy said "I couldn't care less how you pay". We said thank you and have a great day! All the good things we've heard about Auto Boutique have gone down the drain with the closing guy! We will be taking our business elsewhere. Buyers beware. They like to get you in with lower prices and then add on ridiculous fees. $5,000 extra in our case. read more

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Bought a truck from them and within 3 months the transmission went out. I thought "well at least I bought the extended warranty!" only to find out this scummy dealership pedals a one star rated SCAM of a service warranty company. save yourself the headache and just find a better dealer. This place is a borderline SCAM operation. Least value for the most money. read more

The car was trouble right from the day we got it. In under 6 months and less than 10k miles driven everything is falling apart and they say it's normal wear and tear and they can't do anything about it unless we pay them over $3,000. And they know you can't legally do anything. You are basically fcked and stuck with it. read more

Bait & switch! The advertise a price, but after hours of dealing with them, they finally come out with charging you $999 for "paint protection" that you cannot decline. I tried and they the "discounted" it to their cost at $198! They tried to sneak in almost $1300 in a dealer fee they disguise as a "doc fee" then charge an additional $900 in processing fees, all in addition to the inflated licensing and registration fees they add on top of all that. Their advertising is fake! Plan on spending 5-6 thousand more than what they advertise! In addition to all of that, I went through the process of submitting everything for the online appraisal including the requested photos, and was given an "in-writing" trade-in value range, then was offered only half of that after I made the 100 mile drive to their Jacksonville location. I cannot stress the "bait and switch " situation I experienced at auto boutique. Definitely would not recommend! read more

Auto Boutique - Over inflated hidden fees! - Used Car Dealers Near Me - Jacksonville, Florida

This dealership will charge you for a paint sealer that they added on a used auto with 107000 miles plus, also they were gonna ad a dealer doc fee of over $900, also charge you on a documents electronic protection of about $898, plus a dealers fee of $1200+, and to top it a dealers fee of about $895. All together they were gonna charge me of about $4000+ in just fees. They won't even negotiate on the auto or the fees. GOOD LUCK IF YOU WANT TO BUY AT THIS AUTO BOUTIQUE ON BEACH BLVD. Enjoy. Also these charges are before they charge you for tax transfer and registration. You would have to be very stupid or very desperate to buy at this dealership. read more

Went there to go look at a car. Even though my dad could've been less confrontational and a bit nicer, the sales team took that to heart, including the manager (on the topic of having us wait and employing their shady strategies). I have dash cam footage to prove this, but they did end up calling my current car a POS (even though it is a clean example) and throwing around racial slurs. I personally found this funny as I try to be as nice as I can, but I wasn't running the deal. The car we were looking at was a good car, but Auto Boutique always stocks up on used cars with history. They'll put up an act when talking to you, but beware- if you say anything to them, they will take it to heart and they will become sleezebags behind your back. I would stay away. read more

WARNING: they sell lemon cars and you can't legally do anything about this scam. Please look somewhere else, it's not worth the risk especially if you're young. They will take advantage. Car shut off due turbo failure while my boyfriend was driving on jtb, put his life in danger, within 29 days of purchase. Now about a year later he has to get a new car. This has been a huge financial loss and a terrifying experience. SAVE YOUR MONEY AND YOUR SAFETY, GO SOMEWHERE ELSE. read more

Fraud, Discrimination, and Shady Dealings--Stay Away from Auto Boutique! I wish I could leave a ZERO-star review for Auto Boutique. My experience with this dealership has been nothing short of a nightmare. Here's what happened when I bought a 2019 Mustang from them on June 25, 2024: 1. FORGED CONTRACT: After signing a wet ink contract, Auto Boutique forged an electronic version and submitted it to GM Financial--with terms I NEVER agreed to. This is fraud, plain and simple. 2. ODOMETER FRAUD: There are multiple versions of the odometer disclosure, all with the same mileage, claiming the car hadn't been driven from June 19-25. This is a blatant lie, as I drove the car during this time. 3. DISCRIMINATION: The term "NEWFAG" appeared in several official documents, including DMV records. As an openly gay person, this is deeply offensive, discriminatory, and completely unprofessional. No one should have to deal with this kind of treatment! 4. SHADY ADD-ONS: They forced me to pay for extras like LoJack and paint protection, which they claimed were "pre-installed." I still have no access to these features, proving their shady business practices. CAR IN THE SHOP: Since the purchase, my car has spent 88 days in the shop, undergoing its second rear-end differential replacement. I've only had it in my possession for 14 days! Since 6/25/24! LEGAL ACTION: I've filed complaints with the CFPB, FTC, and BBB, and I'm working with my attorney to take legal action against these fraudulent practices. I'm sharing this review to warn others--don't fall victim to the fraud and shady dealings at Auto Boutique. They've proven themselves to be an unethical dealership that discriminates against customers and engages in deceptive practices. BEWARE! read more

Auto Boutique - Used Car Dealers Near Me - Jacksonville, Florida

Fraud is what they are about, they will try to charge you over 2,000 dollars in fees before taxes, tags, etc.

Shady! Dishonest! Hidden Fees on top of dealer fees. They know how to take advantage of people when they are at their lowest point financially. Live and learn. Heed the warnings and stay clear of these people, and buyer beware if you chose this route. Read all of the contracts, thoroughly evaluate the vehicle, don't let them rush you through finance! Hoping that Nathalia finds another job with a dealership or company with morals. She is a good person, and only out for what is best for her customer, but the dealership she is associated with is 100% terrible and has no concern for the buyer. read more

We went to this dealership to purchase a vehicle, Nissan Sentra , for my nephew. It was very busy that day but with any dealership prepare to wait obviously. However we were very patient and out Sales rep, Natahlia assisted us through the initial process and then her manager Shay finish out the day. Through the decisions trying to decipher between two vehicles Shay was very patient and informative. I appreciated his honest feedback and caring nature. Even though Shay was awesome Nathalie still will check on us to see how the process was going. I appreciate her general concerns with our needs very helpful. Jax if you are looking for a great car dealership and honest no haggle experience I would definitely recommend. Thanks again for a great experience!! Thanks Shay for feeding my family after the dealership close . Exceptional service! read more

Auto Boutique - Used Car Dealers Near Me - Jacksonville, Florida

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I went to purchase a car for my son at Auto Boutique. I had the pleasure of working with Mr. Richard Houston. He was very understanding of what I was trying to accomplish by not going over the amount that I wanted to spend. I had a great experience. I would have given 5 stars but I always save space for room to grow. Thanks Auto Boutique! read more

my experience here was more than phenomenal nathalia was the best she was patient and understanding with my situation i'm so glad i came in today. i am very pleased with her service highly recommend. thank you nathalia!!! you are awesome read more

Auto Boutique - Used Car Dealers Near Me - Jacksonville, Florida

nathalia helped me out and was super nice to me glad to have her there! she was super understanding and helped me with everything I needed

I spent eight days trying to find out about a car. Specific information requested by text simply went unanswered. It took me five days of texting and phone calls to find out the fees they would add. I asked different sales people over 5 days and they declined to answer. Finally, some told me where to look on the website, something anyone could have told me the first day. The thinking seems to be delay, dodge, delay on answering questions. You are obligated to buy low jack for $300. You are obligated to buy a paint guarantee for $500. They had various dealer fees, not just one. Many calls not returned, answers not given. A video I was sent just happened to NOT include a major tear in the driver's seat leather. I found out the true condition of the car by having Lemon Squad, a mobile car inspection company, do an inspection. Highly recommend this. The dealer's policy seems to be to provide a Carfax report and then as little information as possible. Oh, everyone was very nice, and I'm sure they will have answers for all of this. I'm not saying anything you don't already know. It's a used car dealership. They are NOT obligated to tell you all they know. Be careful. read more

We knew the car had been wrecked but supposedly was fixed and weren't major accidents. The car was never fixed. There is no warranty, it is sold as is. Scam artists selling P.O.S cars. Son has had it for 1 year and within 3 days after he got the car he took it through a car wash. Water got into the car and the radio quit working. $1,000 later, the radio is fixed. 6 months later, all of the codes in the car pop up. $1,000 later, it is fixed. Three days after that (no lie) codes come back up and it goes back to the same BMW mechanic and it is actually something else and will cost $2,500. Tonight, coolant is all over the ground under the car. I wish this less than 5 year old car, with less than an 40,000 miles on it would get hit by an asteroid. read more

Richard's salesperson Was very Is helpful And me purchasing a 2022 Mitsubishi outlander Thanks again for all your efforts

If I could give this establishment a negative star, I would. BUYER BEWARE. Before you purchase do your homework, do some foot work on what the actual value of the vehicle is. Make sure that you check the tires and all the little extras that are added on when you go to purchase a vehicle. Management is rude and treat their customers with an attitude if you point out their lies. They treat Military buyers with no shortage of disrespect. There are so many other places in Jacksonville to get a deal on a vehicle. Places that you can TRUST. Not this dealer. This establishment is not recommended. The reviews speak for themselves. Do your homework and shop elsewhere! read more

Came in with my husband to test drive a car advertised online. Once we arrived, we were told one price and then once we were willing to purchase - we were told a completely different price by the manager. Shady business practices in order to sell to next highest bidder who was waiting behind us to purchase the same car. Do not bother going here to purchase a car. read more

Turn back now, seek out other options. I agreed to a price. I paid that price and much more that I didn't agree to. With the flurry of paperwork and insignificant detail in the signing process, my trade was stolen. I netted 2k of a 9500 trade. I have LoJack, some ridiculous paint protection, and who knows what else. This is a THEIF business. I am trying to figure where the (paid on your behalf) 4517 dollars went, other than described in the line items of the simple contract. DO NOT PURCHASE!!! The business is THEIVES!, and there is no recourse, the flurry of paperwork includes an arbitration agreement. read more

Auto Boutique - Section J, line 5. Don't let this happen to you!!!! - Used Car Dealers Near Me - Jacksonville, Florida

They tried selling me a car that was way out of my budget. Very pushy. I did end up buying a car from them. Almost killed myself with 2 different size tires on the car. Two tires were close to exploding. Not happy with my purchase!!!! DO NOT USE THEM!!!! read more

fraud piece of crap company. sold me a car that had been in a crash and didnt disclose it. the car broke down 3 months after it being sold.

Dave is an Absolute Lying Sack of Shit,Thief.Typical Car Salesman..... If you ask him why an 8600 car becomes an 11,700 car when the customer is paying cash. He cannot give you a straight answer. Just trying to push the sale so he can get that commission.. Plus,the vehicle had no visible amount of Antifreeze/Coolant.Your people are Scum..... Bad thing is, you know it. read more

Super Dave was awesome and helped me surprise my husband with the best birthday gift!!!

DO NOT BUY - RUN THE OTHER DIRECTION. Sold a lemon to an 18 year old and I will continue to let the whole of Jacksonville and surrounding areas know that Auto Boutique do not care about their customers - all they care about is getting the dotted line signed. My daughter ended up with a car that had frame damage, important functional parts from the engine was missing, water leaking into the trunk - car was rigged to run and look good on the outside so they can sell another vehicle. Carfax did not state the extent of damages including the frame damage which was severely bent. GM & Finance Director will not respond to emails or calls, they just do not care, so buyers be aware, do your homework before taking your business to auto boutique. read more

I bought my first car from here made sure to say if anything was messed up before I bought it they would fix it, ended up never getting called back called multiple times. I asked when you buy a car you get a full tank of gas as they proceeded to tell me yes and got my car on EMPTY. Asked once again if my car would be detailed before I got it they proceeded to say yes I then got my car and it looked like it had never been cleaned ever & for reference these picture of the rags each side of the rag is one door ! Be prepared to buy gas, and get someone to detail your car ! Not to mention the sales person I had didn't even do the work the sales manager did but she got the credit plus the finance guy was amazing !!!!!!!! I also had to buy a battery a week later after taking it to them saying there was nothing wrong with it and they would not replace it. They are also very pushy for you to write a review after I work for a dealership I understand getting reviews are important but I swear she like kept on me for five minutes while I was trying to do something. Not to mention the website said I had grey interior yet the car is red on the inside. Sales person : Tatyana Finance : first finance room read more

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Do not go here and definietly DO NOT BUY HERE!!!!! Forget the list price they add stupid fees to the price. The process of buying is a waste of time. 3 or 4 layers of bull shit and lies. DO NOT BUY A CAR HERE!!!! read more

Zero rating not allowed. That would be my real score. Anyone considering a used car purchase should run away from these shady bums. I bought a car with cash (my first error), on 12/4/2021. It is now 2/01/2022 and I still have not received my plates, registration, title and a small refund due for an overpayment. Once they have your money they could care less about your concerns. They avoid phone calls, lie and avoid at all costs having to deal with you. The only way I could get a response is via text on my phone, and it was with someone with no managerial authority. If you must go there, do your due diligence carefully. Have your vehicle inspected, carefully review the paperwork they throw at you, and beware of the front loaded fees they add to the purchase price. If you are smart, go somewhere else unless you are in the mood for a big time hassle. read more

I would give them 0 stars if I could. We bought a car from this dealership. They showed us the carfax and it showed one front end collision that was "cosmetic only". The salesman said it had been repaired. He LIED. 3 days after we drive it off the lot the front bumper clips are broken. We figure we will just get them repaired. No biggie. We take it to a body shop and they tell us that there is front end frame damage and that it looks like all the dealership did was replace the bumper cover. So now if we want it repaired correctly, like the Auto Boutique said it already was, we have to pay $6,000.00!!! This place is terrible. I will go out of my way to ensure that no one I know here ever buys a vehicle from this dealership. They lie just like ALL the others! read more

Definitely will pull the ol' bait and switch on you. They list the prices really low but hide a lot of different fees and sneaky tactics to add on extra expenses. Also, their cars are NOT taken care of, they rot away on the lot and a majority of them have less than a quarter of a tank of gas for test drives, almost thought It would break down! They do NOT clean the vehicles before letting you test drive either... the inside of a Chevy Cruze I test drove was disgusting and sticky. A car was listed for 11.5k and the out the door price went up to 16,000 which is ridiculous, that car was nowhere near worth that value compared to other dealers! At most it would have been no more than 13k at an actual dealership. Beware of this place. They were extremely passive aggressive to my daughter who was looking to trade in her car. They took her keys and went to "inspect" the vehicle before she even AGREED to purchase a new one. She said a man named Dave had been quite rude when she asked for her keys back after feeling uneasy at the dealership because of the constant pressuring to hurry and purchase the vehicle. She told him that she wanted to think about it (aka go home and talk to me, HER FATHER!) and he said "whats there to even think about!?" Will not be purchasing a vehicle from here, and I hope you all dont either. read more

BEWARE!!!!!! This is the one week update. I am at the worst position ever because of this dealership. I was aware that my car was salvage title, I was aware of the carfax and everything was made clear. I traded in a car that had been in an accident but not with a salvage title in mint condition. a 2018 scatpack 6.4L 6 speed manual with 32 k miles. I traded for the Tesla as my insurance and gas on the challenger were far more than I could handle given today's gas prices and inflation in general. With the Tesla I would have a 300 higher payment than the challenger but insurance is $200 less a month and gas is $650 less a month. Great for me right? No. What they don't tell you is that Teslas are not allowed to charge in the fast chargers like every other Tesla. So if I'm driving any more than 100 miles on way, I'd have to stop for at least 3-4 hours to recharge before being able to come home. I selected the Tesla because purely on the superchargers and the ability to use this car as a daily driver. The superchargers charge the battery 80% in less than 30 minutes, allowing me to go anywhere. Now I have a golf cart. It greatly impacts my ability to provide for my family, take vacations, and other things...I am making a huge payment that is comfortable but doesn't leave enough room to have a second car payment, and gas, and insurance.... And I am in a 72 month term, so it'll be at least 3-4 years before I can even think about trading this... So in other words, this place screwed me so bad, I truly have no idea how to get out of this. Currently talking to Tesla but it seems the recertification is costly, and takes time. Hard for someone who got into this mess while trying to save money in the first place. Look at me with my super expensive golf cart below. Happy as I could be on that first day before realizing what was going on. It was my dream car too. A Tesla I'd always wanted.... read more

This budget car broker is a scam based operation looking to pray on unsuspecting people just looking to buy a car reasonably priced. Sure they list a car at the lowest price on the internet on any search platform, but when you get down to the money needed you find out they hid a bunch of their fees making the price of their (usually branded or salvage titled vehicle) actually higher than most other dealers nation wide! Avoid the scam from the beginning go right past anything they have listed for sale! read more

Buyers beware! I scheduled an appointment to see a car I found on their website. As soon as I left my house, I received a text that the car was in their service shop, but I could some see some other cars. I asked why it was in the shop and was told it was a "standard maintenance check." I told them to let me know when it was out of the shop. The next day, they said it was ready, so I scheduled another appointment to see it. When I arrived at my appointment, I was told they had just sold it. They asked if I wanted to see another car and I walked out the door. Classic bait and switch tactics at this place! I was not even going to give them the chance to rip me off. read more

Jacksonville, Avoid this place!!! I would give negative stars if it was possible. EVERY interaction is a LIE. I had been emailing with the "Internet Sales Department" (later was told this site is not even in country) conveying my interests in a specific vehicle. I conveyed my price range and trade-in information, also that I already had financing approved. The day in question I started emailing at 7am and after a few responses was asked to call at 1030am. When I called asking for the person I had been emailing, I was told he was in a meeting and 'Chris'(unknown person nobody in the dealership had ever heard of) was an assistant assigned to me (Later found out this was a lie also). 'Chris' had none of my information, so I gave it again. The whole time conveying that I wanted to make a deal. I emailed him everything he asked for immediately. I asked upfront (at around 2pm) if a deal could be made in the range that I laid out as it was a 2hr drive for my wife and I, and Chris assured me it was good and there was a sales team member assigned to me for my test-drive. I left work early, made the drive, and the dealership had NONE of my information, did not even have my name for the 'alleged' appointment. Nobody in this building knew about anything. I had to give all my information again. I called the bank for payout, I had financing, I did all the legwork ..... and they had complete Incompetence at every turn. Waiting on financing they brought me an offer for the wrong car (with my name and the vehicle I was wanting as the header and all the rest of the info was wrong). Wasted my entire day dealing with them... and the next day I got a phone call asking about my experience!!!!!!! read more

We did not purchase a car. I believe this is a classic BUYER BEWARE. Gosh we went with high hopes! We thought we had found a great deal! Only to be terribly disappointed. The first car the engine seemed to be idling too fast and had a high pitch noise in engine. The engine looked like it was recently sprayed down. The second car.....oh my goodness. Smelled like the wet dog was still in the back seat with me. It had a ding in windshield. We popped the hood and it looks as if water had infiltrated the engine block. Both cars had extremely bald tires. So bald idk if it would make the trip back home. And the second wet dog smelling car had no jack so pretty much SOL if you got a flat going home. Just disappointed!!! No great deal. And they charge $299 for AutoXcel. *AutoXcel is sprayed on all of our cars interior and exterior and it protects the exterior and interior of your car from harmful elements, road grime, stains and normal wear and tear. (Service is applied to vehicles as they are brought to our lot, it is mandatory) So the wet dog smell is protected read more