Paul has gone above and beyond for me in the past ! I do appreciate the customer service here as…read morewell as the willing to work with anyone without discrimination ! Very friendly financing and sales team. Great place for any buyer- first time or car pro. Best caliber wholesalers around. HUGE selection.

We drove all the way from New York to Empire Auto Wholesalers because they had the exact car we…read morewanted. The entire process was awesome and the customer service treated us fairly and like family. Im happy with the purchase we made and we would easily come back again for another car when the time comes.

Customer service!!!!! Don't buy a car from this place, sold…read moreme a used Escalade for $67000 with a 3 month warranty. I had for the vehicle for 29 days before the transmission blew, Took them 5 days to pick the vehicle up and 7 weeks to get the vehicle back to me... leaving me with a 1 week warranty... they offered me a gift certificate to a local restaurant for my troubles... just save yourself the hassle and go to stephens in Bristol or Scranton in Vernon... buying form caravan and not knowing what your getting is better than dealing with the poor customer service and the arrogance of vallenti...

Please let me prefix I never write or give reviews, but felt I needed to on principle alone in my…read moresituation with Valenti. We purchased and picked up our NEW 2024 XT4 SPORT July 29, 2024. Didn't even have this vehicle 3 weeks and it had a software recall. I called service department and spoke with Ed, he was great, when he looked up our vehicle he said this already has a recall? We set up an appointment for the week of August 15, 2024 During recall appointment I went to the parts department to see if my front and rear rubber mats had come in and they were, so paid for them and put the carpeted front/rear floor mats in the trunk and went home. In September receive another recall for software issue, speak with Alex and he informed that during the first software install did not complete fully. I make an appointment told this install will be about 1 to 2 hours I said I will wait. I waited 5 HOURS in the customer lounge with no updates on what was the going on. Finally get vehicle and I ask to speak with GM Jack Bradshaw told he is out. He called me back told him my issue he said as a goodwill he would install a rubber trunk liner and to bring vehicle in. I did, they installed the rubber trunk liner but now carpeted front rear floor mats were missing that were in the trunk. I called Jack did not return my call or emails until I got Corporate involved and that is when he called me and he said I should be rest assured that his employees would not steal my floor mats, I said not implying your employees stole mats just stating that the mats are not in the trunk and he said would look into the mat situation this was the week of Jan 7, 2025. I have not heard peep since. At this point Valenti must be really hard up for $310.00. I will never ever step foot in Valenti again, I will drive to another Cadillac dealership instead.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

I had called to inquire about a Nissan Versa that was on their lot, and had called them to make…read moresure it was still available, since I would have to make a 2 hour drive to get there. The sales man, Lucio, told me to come early on Saturday morning to test drive and and buy it that day. I called the day before to make sure it was still available and they knew I was coming. I got an email from Lucio late Friday night telling me to call him. I called early in the morning on Saturday to no answer, left and message, and began my journey down to Hartford. When I got to the dealership, they informed me that they sold the car last night. These guys wasted my time AND my money.

If you value your money then keep looking, I was looking at the VW they have, and 2 thing stuck out…read more1. It's over priced at minimum of 700.00 2. It has 17,000 miles OVER the national average, they WILL NOT NEGOTIATE so don't try unless it's 3 months later and they call to see if still interested then they will come down. So again if you value your money keep looking, I even had to put gas in which they never refunded me that nor did they offer. They have very large egos, oh make sure the car seat isn't in the back seat if so the salesman is driving it even under contract.

Too lazy or stupid to update their business hours or post on social media to say they're closed on…read morea day that isn't even a holiday. Was ready to buy a cool old Mercedes and drive it off the lot today, but given how trash their customer service is I wouldn't trust them as far as I could throw them. Good thing I didn't believe the FALSE info listed on their Facebook, Yelp, and website! Thankfully I called ahead numerous times and reached out via email and Facebook (to no avail) before making the two hour drive out there! STAY AWAY.

Service department provides smooth and attentive service. I've never encountered any problems.read more

Our first visit with Oma's Subaru. This was a purely enjoyable and professional experience working…read morewith all of the staff in the Suburban Subaru Service Department. Their hours are geared to the working customer open until 7:00 pm. The service counter fully staffed with a knowledgable crew. Our wait was minimal at drop-off and pick-up. We were in to replace a tire that lost a fight with a curb. These particular Bridgestone tires were out of production and the car was ready for four, or two, new tires. So, Suburban located a new replacement that had to be shipped. During that time we were able to leave the cap on-site free of charge. In three days time, Oma's buggy was as good as new and was even given a complimentary safety inspection and fluids topped off. Our report was walked through by our service representative. Red carpet. The bill? Two hundred & eighty, give or take. No bad!

I can't say enough positive things about Liberty Mazda! This was the best car buying experience…read moreI've ever had. No high pressure sales tactics at all. My sales advisor, Alex, was extremely knowledgeable, explained everything about the vehicles, service, financing options, in clear, simple terms. I was introduced to the service department personnel. Nothing was rushed, it was sincerely an enjoyable car buying experience. I wound up purchasing a new 2026 Mazda 3 sedan. I've now had my car for a month, and I made the right decision. My car is so much fun to drive. Oh, I even went back to the dealership 2 more times to get Alex to go over details of the screen with me, since I was confused how to fully use it. I highly recommend Liberty Mazda. And, if you go there to look at cars or SUV's, please tell them that I recommended them. (No, I get nothing for recommending them).

Recent customer experience with Liberty was generally favorable, but interesting to say the least…read more Dealership has clean, bright salesroom, extensive lot inventory. Jordan, Hunter, Bill, Anthony, were all friendly and helpful during the process. We were treated with transparency, kindness and respect throughout the transaction. We are long-time Mazda owners, thus have been through the process repeatedly over the years. We decided it made sense to take advantage of the .9% financing offered on the CX-50s due to inventory gluts. The sticker was almost 6% below MSRP, which seemed quite reasonable. The CX-50 we wanted was on the lot, and preliminary conversations took place. We also qualified for a Loyalty discount for having other Mazdas in the household. The sales personnel recommended the VIN etching, were certainly not pushy about the add-on, which is actually 3rd party coverage against vehicle theft. Subsequent test drive was without incident, and we were accompanied by hospitality staff who explained all pertinent features. We arrived on delivery date, cashier's check in hand. The paperwork process started, and we were taken to the vehicle at the curb to pair cellphone and modify some of default vehicle settings and connect to ethe Mazda App. It was at this point we realized we were presented with the wrong vehicle. Same model / color, but lower trim. We were absolutely vexed as to how this could happen. We were quickly ushered back to the sales offices, where we waited awkwardly over an hour for the correct vehicle to be detailed and prepped. We received a cursory apology and zero concessions for this flagrant inconvenience. Eventually, the correct purchased vehicle was at the curb, and the pairing process was repeated. Salesman at this time remarked that the vehicle did come with a NAV SD card; this after ordering OEM card on our own after being advised the vehicles contain the navigation firmware only during initial conversations. Finally we were on our way, and I realized I had forgotten to get clarity on the dealer prep "detail process" as we had experience with brand new vehicles having 'swirl marks' from improper waxing techniques in the service bay. I was looking to clay bar the finish, and I emailed the finance manager the following day, who was an avid car enthusiast. No response whatsoever. Thankfully, no swirl marks were noted in the following day's sunlight. Would we buy from this dealer again? Probably - if inventory and price-points coincide with favorable interest rate incentives.

I've bought two cars from this dealership. I am focusing on service in this review. Their rates…read moreare comparable to other dealerships. All are expensive but it's better to maintain the vehicle because who can afford a new car? I needed new tires. When I bought my car I was given the "free tires for life" program provided my maintenance was done by them. I did all maintenance with berterra and when it was time for tires, I was only given a $600 discount not free tires for life. So that was misleading. I got the new tires and alignment and new sensors, $$$$. Car runs well now. Hope to have the car for another 100,000 miles.

Horrible Dealership- Avoid at all cost…read more I purchased my Subaru from Bertera and have had the vast majority of service performed there over the years. Unfortunately, when a serious issue arose, the dealership completely failed to stand behind the customer relationship. My Subaru's STARLINK radio unit failed, a well-documented issue that was the subject of a class action lawsuit and warranty extension. The radio had already been replaced once under warranty with the same unit. When it failed again, Bertera quoted $2,200 to replace it with the exact same component again. During the process I was told Subaru of America had never been involved with my vehicle, which turned out to be incorrect. Subaru's own records later showed three goodwill repairs totaling $1,752.73 connected to my vehicle. Instead of addressing the misinformation or helping resolve the situation, the dealership simply passed responsibility elsewhere and ultimately refused any assistance. I ended up repairing the radio myself through an independent electronics specialist for about one-third of the price. After years of loyalty as a customer, the takeaway was clear: once a problem falls outside their narrow policies, Bertera Subaru has no interest in helping. Very disappointing experience.

We test drive a few cars on our own. Found one we liked. But trying to own one proved difficult,…read moreseeing that I wanted to finance!! After test driving we spoke with Mike & told him which car we selected. He asks "I take it you're paying cash?" I told him "no some down & financing the rest" he proceeds to tell me they don't do that there! Yet they have a finance calculator on their website!! Agggh! What's the purpose of that? After a bit he does say down the street AAA finances & ask me what's my credit like. Well I have very good credit but at this point I don't want anything to do with this place. I drove an hour to this place to learn that my money's not green here.!!

So if I could put 0 stars I WOULD. This place is the biggest scam ever. They sell cars with…read moreproblems, first off I bought a 2013 Honda Civic recently and on the same day I went to put gas because they didn't fill my tank gave it to me almost empty. So had to do that, and come to find out that while I was pumping the gas the gas was leaking and wetting the whole floor as I was pumping. I left the gas station and parked to see and saw a massive leak coming from the gas tank area underneath my car. I called and spoke with Dave he said to bring it in and they took care of that issue when I put them under pressure and demanded that they took care of it due to the fact that it was a safety hazard. So then he gave me a loaner blah blah blah. Fixed it the same day. I drove it off and then about a 2 weeks after buying the car cash, the unthinkable happens, driving from the beach the car in the middle of the road just shuts off and starts smoking up. Won't respond and it wasn't the battery AAA checked it and said it's engine issue, brought it to my local mechanic and was told that the dealer half assed a lot of the issues on the car. Said that they pretty much let a beginner take care of it. Which most of the mechanics there are not certified or have experience with fixing cars. So fixing that with my mechanic and NOW hopefully there won't be anymore issues. I won't buy again from this place, due to the fact that they don't care about their customers. They just care about the money and not the overall safety of their customers. Shitty place. Like I said, if I could give them no stars I would.