We test drive a few cars on our own. Found one we liked. But trying to own one proved difficult,…read moreseeing that I wanted to finance!! After test driving we spoke with Mike & told him which car we selected. He asks "I take it you're paying cash?" I told him "no some down & financing the rest" he proceeds to tell me they don't do that there! Yet they have a finance calculator on their website!! Agggh! What's the purpose of that? After a bit he does say down the street AAA finances & ask me what's my credit like. Well I have very good credit but at this point I don't want anything to do with this place. I drove an hour to this place to learn that my money's not green here.!!

So if I could put 0 stars I WOULD. This place is the biggest scam ever. They sell cars with…read moreproblems, first off I bought a 2013 Honda Civic recently and on the same day I went to put gas because they didn't fill my tank gave it to me almost empty. So had to do that, and come to find out that while I was pumping the gas the gas was leaking and wetting the whole floor as I was pumping. I left the gas station and parked to see and saw a massive leak coming from the gas tank area underneath my car. I called and spoke with Dave he said to bring it in and they took care of that issue when I put them under pressure and demanded that they took care of it due to the fact that it was a safety hazard. So then he gave me a loaner blah blah blah. Fixed it the same day. I drove it off and then about a 2 weeks after buying the car cash, the unthinkable happens, driving from the beach the car in the middle of the road just shuts off and starts smoking up. Won't respond and it wasn't the battery AAA checked it and said it's engine issue, brought it to my local mechanic and was told that the dealer half assed a lot of the issues on the car. Said that they pretty much let a beginner take care of it. Which most of the mechanics there are not certified or have experience with fixing cars. So fixing that with my mechanic and NOW hopefully there won't be anymore issues. I won't buy again from this place, due to the fact that they don't care about their customers. They just care about the money and not the overall safety of their customers. Shitty place. Like I said, if I could give them no stars I would.

Excellent service, reasonable rates. They replaced my Lexus timing belt, water pump, serpentine…read morebelt and alternator. Great communication and result! Would highly recommend.

PHENOMENAL!! To say I was impressed with North Bay is an understatement! Let's start from the…read morebeginning. I have been looking for a cabriolet 2018 Audi S5 Cabriolet for at least a month, either they were sold by the time the dealer got to me or the price wasn't right. I saw that North Bay had a few on their lot(which is unheard of) and I contacted them about a particular S5 Premium Plus. It was after hours and they got back to me next day, and we began the process. From the pictures, the car looked immaculate, low miles, off lease and a fantastic price. As I work and live in NY and they are in CT, I was looking to do the deal online. I contacted many dealerships outside of my area that would only talk to me if I drove to their dealer, some as far as Virginia. Being out of state was no problem from the team at North Bay. Put in a credit app online and they went to work to make the deal work. My credit has some dings and this was going to be third vehicle that we financed. A lot of banks wanted us to trade in one of the vehicles but we were looking to have three, as my son needed a car and we were going to be gifting him one of the cars. I don't know what or how they did it, but they were able to not only find a bank willing to accept the terms but the rate was very agreeable. Gave me a call and email on a Saturday to tell me the deal was done. Again, like no dealer I have ever dealt with, they asked for no deposit and started to prep the car for pick up! They put the car through their shop, full check up, and even put on a set of BRAND NEW, HIGH END tires! We drove up to CT from Long Island, NY to pick up the car on a Saturday am. Since we purchased the car sight on seen, it was the first time being at the dealer and seeing the car. Timmy and the team immediately welcomed us, had the detailed car bought around with temp plates for us to drive before taking care of the paperwork! The car was beautifully detailed and in absolute phenomenal shape, it looked like it just came of the factory line. Timmy took us through the pay work, and it was seamless! No high pressure add on nonsense, just a small dealer fee(which wouldn't even cover the cost of new tires on this particular car) and we added GAP insurance. Less than 40 minutes, in and out with a beautiful S5 cabriolet! This place is what a car buying experience should be, especially with cars at this price point! I would recommend this place to anyone looking for a late model luxury vehicle that is perfect condition, low miles, great price with ZERO HASSELE OR dealer BS! Timmy is a great dude and the rest of the guys in the office were also great! It's the happiest I've ever seen people watching me take the car home, it was awesome! GET HERE TO GET THE PERFECT CAR! I'll be back without a doubt!!

Warning: Loyal 6-Year Customer & Car Buyer Held Hostage Over Unauthorized Work…read more I have been a loyal customer of North Bay Imports for six years. I bought my car directly from them and have had every single service done at this shop since the day I purchased it. Since the old crew (Dallas and John) left, the honesty is gone. I just paid $1,600 and was treated with utter disrespect and predatory billing. The Breaking Point: The "Secret" Repairs: I brought my car in for a noise. I authorized a drive shaft repair and axle work (which Nicole, the advisor, initially tried to charge for until I reminded her they were under warranty from their own shop). Billing "Errors": My bill was initially $1,900. When I questioned it, I found Nicole had added a diagnostic fee. In six years of buying and servicing my car here, I have never been charged a diagnostic fee when getting the actual repair done. She only took it off the bill because I caught it and called her out. The Pickup Ambush: When I went to pick up my car today, Nicole suddenly claimed I needed an oil change and sway bar links--items she never mentioned in the two weeks they had my car. The Mileage Lie: I just had an oil change there on 1/29. I haven't even driven the miles for a new one. She tried to claim the previous staff recorded the miles wrong--a total lie to cover up a money grab. Illegal Detention: Because I declined the surprise work and the brakes, Nicole refused to give me my keys unless I signed a separate "danger waiver." She told me they had the right to keep my car even though I was paying in full for the repairs I authorized. This is a violation of CT law. Zero Accountability: I confronted Nicole in front of the female part-owner with my text records proving she never mentioned the extra work. Despite being a customer who bought the car there and only services it there, the owner was completely indifferent and stood by while her staff was untruthful. I was forced to sign their waiver under protest just to get my property back. It is heartbreaking to see a business I once trusted turn into a place that uses fear and illegal coercion to make a sale. Save yourself the stress--take your vehicle somewhere else.

This dealership when buying a car are very helpful. Prices are not too bad but when it comes to…read moreservice, they're kinda high you could probably check around and see if you can find another service station repair shop that could probably do it for less. It's always good to get a second opinion which we should've. Like they say, live and learn. Over $660 for Nissan versa struts

Mike was great to work with. He managed to get all the repairs done and new tires and had us in our…read morenew vehicle within a week. I had a lot of questions and he was patient and responsive to all messages. I ended up with my dream truck and received a generous trade in for my old one.

I got my dream car from Carvana at a good deal off the app. Picked it up at this location. Was a…read moreshort wait. Had refreshments while I waited. Nice coffee station & water bottles. My car was shipped from another location to this location. Took a cab to get there to get my car. The car looked great so it was a quick transaction. It had more blemishes than were described online but they were nothing major so I kept the car. The car also smelled a little like an overwhelming cleaner. It has dissipated now and it aired out and the car smells fine. It actually drives real smooth like a dream. I was REALLY worried because I see many bad reviews but also I see some good ones too. But still was worried. No issues really. None big enough that I had to go and return it or anything. The website does not take as many pictures of blemishes though. Probably why the cars are a good deal. And I got it without warranty. It had 7 days return warranty it came with and due to me wanting the more affordable deal I opted out of the extra mileage warranty. The reason was the warranty was only up to a certain amount of miles. But I would definitely buy another vehicle with Carvana.

Car was delivered without floor mats and still has not been resolved The tires are dry rotted and…read morewe filed a claim and it was denied by Silver Rock If you call they talk you so much you give up I love the vehicle but will never recommend Carvana The tires will cost me 1200 dollars Never again Carvana

second time buying a car from Shamrock with Matt and Charlie and they are great!! bought my Mazda…read moreCX-5 from them a few years back and never had any issues... when we needed a family upgrade to fit more carseats we went for the Subaru Ascent! they make the buying process so easy and smooth and take care of everything. financing sucks right now so a good experience means the world to us. 10/10 recommend them every time!!

Great value and service. Will certainly buy my next car from Shamrock. Will buy my next car from…read morethis dealer

Service department provides smooth and attentive service. I've never encountered any problems.read more

Our first visit with Oma's Subaru. This was a purely enjoyable and professional experience working…read morewith all of the staff in the Suburban Subaru Service Department. Their hours are geared to the working customer open until 7:00 pm. The service counter fully staffed with a knowledgable crew. Our wait was minimal at drop-off and pick-up. We were in to replace a tire that lost a fight with a curb. These particular Bridgestone tires were out of production and the car was ready for four, or two, new tires. So, Suburban located a new replacement that had to be shipped. During that time we were able to leave the cap on-site free of charge. In three days time, Oma's buggy was as good as new and was even given a complimentary safety inspection and fluids topped off. Our report was walked through by our service representative. Red carpet. The bill? Two hundred & eighty, give or take. No bad!

A few years ago I had to bring our Toyota Tundra multiple times to get the air pump completely…read morefixed. I'm happy to say that today they went above and beyond! I brought my Highlander in yesterday with an over-heating issue. They determined a new water pump was needed, as well as new shocks and struts. They also checked my extended warranty (without my having to ask) and determined everything was covered. I can't thank them enough!!!

RUN!!!! RUN!!!! SAVE YOURSELF !!!!! NOT TO LATE!!!!!!!Stay Away from these people. Karl was…read moregreat showed me the car and answered my questions got me a sales agreement. Then went to my bank and got a check. Then when returned less then 24hrs later. The crappy finance manager says the price is different than what was presented to me by sales manager. Then added on extra fees claimed was to help with registration. Then when I went to town office to register my car they said all they got was paperwork. Then after multiple tries and ways to contact them they never responded. Stay as far as you can from them. Slimy people doing Slimy stuff there. Go somewhere else you will be glad you did.

The showroom is all updated and beautiful and comfortable. The staff is very attentive and friendly…read morevery well managed place. This is my third lease. Next time I will definitely purchase. I feel totally comfortable here.

We've bought 3 new cars here and yes their service regularly. Every experience and touch point has…read morebeen professional and meets or exceeds our expectations. Yesterday we brought a family member here who wanted to buy her car off lease. She had gone to a different Mazda dealer in CT first and wasn't happy with all the fees and processes they outlined. At Manchester Mazda we were created by Lisa F. (Sales mgr.) as soon as we entered and handed off to Kris who was amazing. The process was outlined and straight forward., No cost inspection performed by the dealership and financing options were laid out from different lenders at different rates and loan lengths. We had a thoughtful discussion, made our decision and scheduled the transaction. They were helpful, professional, knowledgeable and friendly. Also, facility is new, bright, welcoming and has an awesome coffee, water and snack station. We couldn't have asked for better service or outcome. This place rocks - tell your friends!