Title: Periodontist CT Billing Scam - Beware…read more I don't like leaving negative reviews, but I feel obligated to share my experience to help others avoid being taken advantage of. I had a severe infection around a dental implant. My dentist prescribed antibiotics and suggested that if things didn't improve, I should see a periodontist for possible implant removal and gum/bone treatment. I went to see Dr. Thalida Dong in Spring, TX. The Technician took an intraoral periapical x-ray. After reviewing it, and examining my mouth. She then recommended a CT scan to see the deeper gum and bone area--adding that insurance usually doesn't cover CT scans. I initially declined, but in pain and desperate for answers, I agreed and paid $375 out-of-pocket. After reviewing the scan, Dr. Dong said my implant "looked good," even wiggled it, stating it was not loose, and noted some gum and bone loss. She offered no real treatment--just said the crown should be replaced and that I should see a regular dentist. Three days later, my implant became loose. I called the office, requested my CT scan, and while waiting overheard another patient being sent for a CT scan. I later spoke to the patient outside--she was also charged $375 for the scan plus $50 for the consultation, despite having Delta Dental PPO. Dr. Dong had told her the exact same thing about insurance not covering it. After researching, I discovered they used code D0381 for my CT scan--a code insurance often denies--instead of using a billable code D0365, which is typically covered once per year under my plan. In addition my consultation was 100% covered in-network, yet Dr. Dong still billed Delta Dental $70 for it. In my opinion, this looks like a deliberate CT scan billing scheme to collect cash instead of using insurance benefits. I would not trust a person who runs a dishonest practice to work on my mouth.

Highly recommend this office! Dr.Dong and her crew is awesome. I went in to get a tooth extracted…read moreand was a tad bit nervous but the staff and Dr.Dong reassured me by talking me through their procedures. Office staff is very polite and helpful!

Not happy with this place I drove a hour & a half to see the pathologist & begged him to do a…read morebiopsy & he refused He is a young pathologist & very cocky I spent 250$ for basically nothing Dr Kacher wanted me to see a neurologist that was in his office & it doesn't make sense bc I have a dental issue so I'm back to square one & I haven't heard back from them either to set up that appointment ... but I wasn't going back bc I didn't like how he treated me from the start 1 star for office cleanliness

Took my sons here, all seemed well at first. Then the bills starts rolling in. Very expensive as…read moreapparently they're out of network with all insurances. Just got another bill for an incorrect quote we were given. We asked them for self pay prices, told they do not give discounts for self pay the price is the same as what they bill insurance for. They were completely unwilling to work with us, just told us we can do care credit. I called back to have them email X-rays to a new dentist we are seeing and they refused to send them unless we paid our outstanding balance for a statement we just received in the mail a day ago. Very rigid rude staff.

I went here knowing I have bad cavities while also having extreme dental anxiety. As soon as the…read moredentist was working in my mouth she kept telling me I had "ugly teeth" and that "such a pretty girl shouldn't have ugly teeth". Which in my opinion isn't something you should keep repeating to a patient when they are already clearly uncomfortable. Needless to say I will not be returning anytime soon.

Not impressed anymore. The quality has been going down south for quite some time. The front office…read morestaff do not acknowledge you when you arrive. They seem like they don't like being there themselves. The last dental assistant I had is why I'm submitting this review. His name was Martin and he called me back. As soon as I stood up and walked towards the doorway he doesn't say anything and turns around and walk towards the back. So, I just follow him. He points to the chair that I guess is where I will have my exam. So, I have a seat. He says he needs an xray. So, I just sit there while he gets the xray pictures. Afterwards, he gets the materials needed for teeth cleaning. He wasn't pleasant at all. At this point I'm uncomfortable and ready to leave. He flosses my teeth and brushes. Then, the doctor comes over and he actually was nice. At that point, Martins demeanor towards the doctor was pleasant and they had a conversation. I'm so disappointed in how I was treated. Martin did not make me feel comfortable and put on a facade for the doctor. I will never be back.

I recently had a severely cracked tooth removed, and I couldn't be more grateful for the care I…read morereceived. The dentist and staff were outstanding from start to finish. They clearly explained my options, walked me through the procedure, made sure I was comfortable, and managed my pain exceptionally well. What could have been a stressful experience turned out to be a very positive one because of their professionalism, compassion, and attention to detail. I highly recommend this practice to anyone looking for excellent dental care.

Awesome dentist and staff. From the dental assistant to the manager to the dentist Dr Green…read more Everyone is professional with excellent hand skills, gentle, and kind. From braces to crowns and fillings this dental office has been taking care of my family for years! Also I drive in from Houston and well worth the drive to the 249 area.

I found their office to be friendly and comforting. They really care about the patient experience…read more The doctor was friendly and gentle and was concerned about my comfort and pain level. I was really impressed with his work and with the attention of his staff. I don't see myself going anywhere else for care.

My family of 4 has been coming to Dr. Squyers since 2015. His office staff are very nice. The…read morehygienists always do a great job cleaning our teeth and getting those hard to reach places under our permanent retainers. I really like the fact that he is honest. He doesn't try to charge for unnecessary things. If he sees something on an X-ray, he will say let's watch that vs other dentist that want to fill right away to get more billings. He really helped me out when my gums had a strange flare up after I had Covid. He did some research and then called a prescription for a rinse and it really cleared it up. My daughter is in college now and she drives all the way from College Station to continue to see him. Overall super great dentist and you hardly ever wait for your appointment.

The staff, from the person answering the phone to the technicians and dentists, are caring and…read morewelcoming. They follow up timely and work with your schedule to get you a convenient appointment. They have an easy-to-use portal. I've scheduled cleanings through it. The office is well done and comfortable with modern technology throughout. The TVs on the ceiling help to distract you. I had an opportunity one visit to listen to Dr. Nguyen as he worked with a scared child. Wow! What compassion and patience he demonstrated with the child! If I had small children, I'd want Dr. Nguyen to be their dentist. He was incredible! Dr. Kim is excellent. He is knowledgeable and capable. He will take his time to explain everything he sees and his treatment plan. And you know he cares about his patients as he remembers your name when he sees you in the hallway...even if you aren't seeing him that day...and takes a moment to check on you. I see both dentists so that I can have maximum flexibility. You are in good hands with either one. Add a top-notch hygienist...and she is wonderful.....so there is no need to go elsewhere.

As a person in their early 20's learning how to navigate the real world, especially concerning how…read moreinsurance works and how it applies to a new location, can be confusing. From the moment I spoke with the receptionist, until the end of the phone call, she was so unfriendly. I was treated like an extreme inconvenience the whole call. She had such an unprofessional attitude and was so annoyed by the fact she had to even speak to me. Instead, she decided to profusely keep judging me because I didn't know certain information. If you struggle with dental anxiety or if adult phone calls are something new/difficult to you, DO NOT attempt to go here. I couldn't imagine speaking to anyone in the manner of how she spoke to me, especially not an inquiring new patient. Beware.

My first visit with Heather Bohan DDS WENT REALLY WELL. I called for an appointment for a broken…read moretooth and was surprised to get in the same day . After a bad experience at another dental clinic in The Woodlands I was very apprehensive . Being from a small town in East Texas I had no idea that I would ever find a friendly dental office in a big city . Man was a wrong ! I got the best and friendliest treatment and am very well pleased . The dentist and entire staff made me very at ease . Thanks Heather Feray Bohan and staff for a great experience ! Nancy Butler

She is the daughter of my GP so when I saw that her office was in the same building as his I…read morethought hey why not...keep it in the family and I know where it is. This was an amazing decision on my part. The lobby/waiting area is about as anti-dentist/medical office as you can get. It's quiet and relaxing. There's a water feature behind the receptionist's desk you can see and hear easily. {The recpetionist is very nice and cheery and loves to chat!} It's lit with gentle track lighting. She has healthy snacks in the waiting room and you're welcome to any of it - after all they're about to clean your teeth! Exceptionally clean all black devices bathroom. She is up to date on all the latest and newest technology and techniques. My first appointment in about 16 years went surprisingly well...no real shockers since I am in good tune with my body. The technician stopped once when she realised and commented I was licking my lips a lot. I responded explaining I'd left my lip balm in the car. She stopped what she was doing and fetched me a tiny little tube. They keep a basket of some of the niftiest scent/flavours on the way out. My son's first appointment with her didn't go so well - he only allowed them a visual exam, but that was partially my fault because I forgot to bring any of the comforting stuffy pals with us. She and I had a long conversation about this and his behaviour and where she wanted to go from there. She has a son of similar age and experienced much more resistance from him. The second appointment last Monday went very well. He allowed exam, cleaning and panoramic x rays. He got nervous when they went to do the bite wings so they stopped there. He has appointments quarterly for now to get him better acclimated with them and their processes as parents {for liability reasons} aren't allowed into the rooms with the children. I have to make an appt in the morning for myself to begin the corrections in my own mouth. Do not let this pretty young woman's looks or gentle demeanor fool you. She knows what she's doing and what she's talking about. If you want a good thorough and exceptionally pleasant dental experience this is the place and dentist for you!

Best dentist in the city Dr Idriss is the best - very caring and compassionate . She solved…read moreproblems for me other dentist couldn't due to bone loss. Teamwork with the lab is terrific too leading to a winning combination

We discovered The Smile Designer through a referral and am so glad we did. Dr Idriss has the…read moreexpertise that I needed when getting dentures. I consider the Lab and herself to be craftsmen and do excellent work. I wouldn't trust anyone else with an implant. In the past our family has had some awful experiences with other local dentists and Dr Idriss was able to correct their work for actually less than we had paid before. When I think of Dr Idriss and this office the word EXCELLENCE comes to mind as I believe that is their motto. Which is why I give them a 5 star rating. Thank you Dr Idriss and the guys at the Lab. Carla R Spring, Tx