I spent nearly $7,000 at Spring Smile Dental and was shocked by the lack of professionalism I experienced. When I picked up my partial, it was handed to me with no instructions, no aftercare kit, and no container I had to go back just to get a case. During my two extractions, the assistant, Marrisa, was having a full conversation with another staff member while I was choking on saliva and blood, receiving little to no help. This happened multiple times and felt completely unprofessional and unsafe. I was told my pain medication and antibiotics would be called in, but when I went to the pharmacy, no prescriptions had been sent. After speaking with Marrisa hours later, I was still left without the medication I needed just minutes before the pharmacy closed. I would not recommend this office. The care, communication, and attention to patients are unacceptable, especially after paying such a high amount. read more

Providing an updated review to let fellow Yelpers know my crown split in half while biting into a soft roll, just a year and a half after getting it. Now I was told when I got it that crowns had a 5 year warranty but ONLY IF I came back to see this dentist every 3 months for a deep cleaning. As you can tell from my previous review, there's no way that was happening. So I now unfortunately have to pay for an entirely new crown from another dentist in less than 2 years. Consider yourself warned. read more

I recently had to have some teeth extracted and I was very very nervous about the whole thing. I knew I was going to have to be sedated with IV. I was nervous because I had never meet the dental surgeon before and was not able to before hand . The day of my surgery the surgeon sat with me awhile before hand and got to meet me and go over everything . This made me feel so much more better . The surgeon was gentle when doing my Iv . He then put an eye mask over my eyes and I was out . This dental surgeon I would recommend to anyone who needs their teeth or tooth pulled . This is all he does all day long . His name is ZHU . He speaks very good clear English and cares about his patients. He will check on you back and forth via text messaging. He is good at this . His assistant is a female and she is so sweet dental and kind . She is the one who gives you gas and makes sure your good during procedure . It's done like a hospital setting. ZHU travels to different offices in spring , woodland and Houston area . So he is at this location in spring once a month . read more

The staff including the dentist seemed rude and unwelcoming. The dentist who pulled my tooth cracked the tooth next to it but denied doing so. It seems finding a good dentist is literally impossible these days. Not only is customer service poor but they will intentionally overcharge you as well. read more

I went here for their 60$ new patient teeth cleaning. When I first arrived for my appointment there were issues because I chose to opt out of their privacy policy due to all the data breaches going on lately and apparently they had never experienced anyone doing that. It took them 30 minutes to figure out how to bypass their computer systems in order to allow me to be seen. After that fiasco they then took x-rays and sat me down to give me an exam. During this exam they told me I had a cracked tooth, a cavity, a major bacterial infection, periodontal disease, and needed a deep cleaning with lazer treatment. They then brought in the front desk girl while I was in the operating room to discuss pricing (they refused to give me pricing over phone before the visit) the whole set up gave me the feeling of a car dealership where they are trying to sell you. They then told me it would be $5200.00 yep... thats right. Went in for a cleaning to get told 5k+. So I decided to get a second opinion and left. They didn't give me my copy of the x-rays and when I called the next day to have them email them to me they never responded back. A week later I went to another local dentist that has been in business for 40+ years. They had to of course redo my x-rays since spring smiles dental group never got back with me. They did an exam and come to find out. NO cavity, NO cracked tooth (it was a groove to the tooth) NO bacterial infection and guess what I didn't even need a deep cleaning!. I got a debridement done there and with the x-rays it was $380 total. I usually never write bad reviews but I feel the need to warn others about smiles dental group off of 2920. I wouldnt recommend going there unless you want to get scammed and ripped off. Oh and couldn't the dentists get in trouble for saying someone has a major bacterial infection and then not even offering antibiotics? Smh yall have been warned.. Don't go to spring smiles dental group!. read more

Spring Smiles Dental Group - General Dentistry Near Me - Spring, Texas

Communication and Compassion are seriously lacking. When I went in complaining of a tooth ache, you better believe they were communicative and concerned. As soon as I paid and the tooth was pulled, their quality care has been downhill from there. Not to mention that it was suggested I skip the gas. As it turns out, he struggled getting it out quickly leaving me regretting the advice that I wasn't going to need it. Second, I was told I needed an RX only to have the pharmacist tell me nothing was called in. They checked twice. I called annoyed that I even had to call about this only to be told that it was and the rinse was canceled because I was allergic to an ingredient. Why is this annoying? Because no one could call me to even tell me this. To top it off, Topher, the office manager, or whatever his title is was incredibly condescending on the phone with me. He didn't understand my frustration for having to play these guessing games about why my prescriptions weren't filled. Please learn how to speak to patients that are extremely uncomfortable from the pain of treatment. You should understand my position. I will see about taking my business elsewhere because I no longer trust this group. I don't appreciate their phone etiquette and inability to pickup the phone. Buyer beware with this place. They're a coin toss. read more

As always this office visit was very smooth, accommodating with a cheerful atmosphere after a long busy day. A special thanks to Brian Berry, Office Manager, Ricky Turner, Dental Hygienist, and Joyce You, DMD for making this visit another great one. I also wanted to give a shout out and high five to Ricky for introducing me to the best electric toothbrush ever!!! The Sonicare 7400 ExpertClean is a real game changer!! My teeth feels so clean and smooth and my mouth feels refreshed and free of buildup after brushing. read more

Spring Smiles Dental Group - Sonicare 7400 ExpertClean - General Dentistry Near Me - Spring, Texas

I have loved this dental office for my son so when I started searching for a new one, it was a no brainer! This is the quickest, most efficient office I have ever been to! My first visit consisted of X-rays and pictures by Ashley. Ashley the Angel. Literally, no wait. No double booking. A time carved out specifically for you! Ricky the hygienist made my visit AMAZING! I was really nervous to get my deep cleaning and it was literally painless. My teeth are so clean and smooth. If you are tired of being an option and want to be a priority, visit Spring Smiles! Finally an office where not only is the dentist phenomenal, but the staff to match! read more

I have been in this Dental Group for eight (8) yrs. for quarterly perio maintenance. On December 11, 2024 I had a comprehensive dental exam with Dr. ELIZABETH LIU. She found out that one of my tooth need a crown which eventually on same day I had my crown on. After my crown on, the Hygienist BETHAN PONCIN did the cleaning, Oral Cancer Screening; and Saliva Test. After all these works they did to me Dr. Elizabeth Liu prescribed me an amoxicillin and Metronidazole. It cost too much money from my pocket just to save your teeth. The issue starts from that day when I have my crown on, I experienced pain, too sensitive both hot and cold. After I finished all my medications I went back to the office on January 2nd 2025 complaining to Dr. Elizabeth Liu, she did an x-ray and made an adjustment on my crown. After what she did to me on January 2nd nothing change at all, the pain continue. She did messed up on putting the crown on. Very disappointed with her service. I decided to go to another Dental Group. read more

I've been here several times, a teeth cleaning, fillings, and wisdom teeth removal. Every time has been pleasant from the front staff, to everyone in the back and the dentists/orthodontist. They're all very patient with you, ask as many questions necessary and they will be sure to answer. I truly appreciated how well Jennifer broke down my benefits for what was covered and what was not. She was very patient and extremely knowledgeable. I've had bad experiences before, but this Dental Group cleared all those fears. I also love how they're equipped with the latest technology and super clean. Can't beat watching TV while getting your teeth cleaned. :D Needless to say, a great place to go for all your dental needs- definitely my new dentist. Signing off. read more

Spring Smiles Dental Group - The lobby area - General Dentistry Near Me - Spring, Texas

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I had an issue with a crown that was put in by the previous dentist/owner of this clinic. After getting the run around for months I was frustrated with an issue that I was told was my fault. Turns out that Dr. Joyce Yu was in the process of buying this clinic. After following up with the new office manager they agreed to let me come in at no cost to finally address the issue. Because my chart was still in the system they saw the issue and offered to fix it at no cost. Dr. Yu was not obligated to fix a previous doctor's poor work but she did. She was honest and explained every step in the process. I've been going to this office for close to a decade and I watched it go downhill. Dr. Yu is a breath of fresh air and she won my business back. read more

Unfortunately, they wasted my time and I will have to find another place for a simple deep cleaning procedure. Made an appointment at 2:45. It took 2 hours approx to get started. They plain LIED!! and said that because of my insurance, they could only do one side of the mouth per day. After arguing for a few minutes, they admitted that they were not going to address the full mouth because they were about to close. They claimed they rather do half of my mouth only so they could do a "better job". Ha! Bottom line, it appears that their time is more precious than mine because they cannot stay an extra half an hour to complete the job, but I have to take more time off of work if I wanted a FULL CLEAN MOUTH!! Additionally, they were way more expensive than other locations and would have cost me literally 10 times what I paid at previous dentists for similar procedures. Literally 10 times! can't stress that enough. Previous dentists completed all work including cleaning, fillings, X-Rays in about two hours and were cheaper. Do not recommend this place unless you want to look like Harvey Two-Face read more

Spring Smiles also offers great teeth whitening options. I chose the in office treatment and I highly recommend it, not only great results but also very relaxing, or so my watch says . A great experience thanks to the A team: Dr Khan, Julia, Mayka and Summer. read more

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Love it here I was super scared to go to to dentist after a bad experience. I came here after a good recommendation and it did not disappoint Dr. Jackson is so calming gentle and very patient. The hygienist Emily is awesome super nice and great at what she does! I will be back for sure read more

About great and informative visit/check-up!! This staff is highly knowledgeable and truly have your best interest in mind. Their professionalism and honestly is priceless. read more

Spring Smiles Dental Group - General Dentistry Near Me - Spring, Texas

They were kind enough to accommodate me same day. All I needed was routine teeth-cleaning. The front desk lady was friendly, as was the 'benefits administrator' who contacted my insurance company to figure out the financials. That is where the problems began. For routine "basic" teeth cleaning, my co-pay was quoted as $298. I was recommended the "deep cleaning", and rightly so, as I hadn't been to a dentist in over 12 months. So for this 'deep cleaning' I was then quoted $733 after insurance paid its share! I normally get my teeth cleaned in Europe or HKG, and they've always charged me a flat rate, about one-seventh that of what was quoted to me at this scam-shop known as Spring Smiles! My recommendation is that you shop around for better rates until you find a dentist who charges more ethical rates and worries less about up-selling and price-inflating! Extremely frustrated at how unethical the U.S. has become in many industries. read more

Spring Smiles Dental Group - My quote to have my routine teeth-cleaning done at Spring Smiles, TX - General Dentistry Near Me - Spring, Texas

I have been here for more than an hour and a half and have not gotten my normal cleaning yet! I now need to go double check a prognosis because I felt like I got coerced into taking x-rays even though it didn't give more incriminating evidence. It would have been quicker for me to drive down to my original dentist then to come here and wait for hours. When the dentist needs to sit me down in his own office first before proceeding to the dentist seat, I'm skeptical. Plus, they have tvs which means they anticipate lots of waiting time. Also my cleaning was no more than like 13 minutes. Usually seems to be longer. read more

I came here after leaving another dental group and am extremely impressed with the entire experience that I received! They have the latest treatments and technology, offer comprehensive explanations of your dental health and options, are straight-forward and compassionate. Why didn't I come here sooner? read more

I love Dr. Ghai, she has a gental hand and she takes her time to make sure you know what is going on. The staff is wonderful and willing to work with you to get you taken care of. They will squeeze you in the best they can when you have an emergency. They give you options on your dental health and they never try to price gouge you. I switched to this location from another Castle Dental due to the staff here. I dont mind the drive knowing I'm in good hands. I actually enjoy going to the dentist now. Like most people I want a great smile. read more

Staff from front desk to doctors have Awesome customer service!! Flexible payment plans that I can afford. Very good experience here. I bring all six of my kids here now. read more

New patient here & couldn't be happier! From the front desk, to the back, everyone was amazing! Also, cleaning was a breeze. If you need a new dentist, this is the place! read more

I visited Spring Smiles today as a new patient. It was a very pleasant experience . Don - booked my appt on the phone and was very warm and cheerful . We all know that the first glimpse of how a business is run starts with the person on the phone . I felt like I had called the right office. Sumer- Dental assistant who took my X-rays and was so sweet and witty. Felt like I had known her a long time. She is very attentive and I can tell she likes her job. Mayka- Dental Hygienist ... the BEST I have EVER had in my 62 years of life. I get my teeth cleaned twice per year so that means plenty of experiences . She was super bright, informative, thorough, and SKILLED! Dr. Khan - wonderfully professional lady and gave me great advice after looking at my xrays. There were no pushy tactics, only kindness and concern for my oral health . I was given a good report . I LEFT KNOWING I HAVE FOUND MY DENTAL GROUP TO KEEP! In this world of mediocrity it is refreshing to find a staff like this group who care and are highly skilled in each respective position. I feel blessed and highly recommend Smiles Dental Group . Sincerely, Cindy H. December 11,2018 read more

I live in California and travel extensively. Needless to say I found myself in the Woodlands for a company trip with a temporary that came off. With my dentist in California and I'm in Texas suffice it to say when I flossed after Texas BBQ I forgot and pulled my temporary off. Now I had the emergency cement with me but let's just say I am not a professional and more ended up on the areas that didn't need it. I called the office and they immediately accommodated me, "Southern Hospitality at its finest!" They were professional, clean and quick! To add pain free as well. To top it all off they didn't charge me as this was termed a minor adjustment. In this day and age, they exemplified what so many businesses miss out on and that is true world class service. I am not even a patient let alone live in the state. Now I can get back to my meeting and eating ! A million thanks to the entire team as it wasn't just one person but the whole team that made it happen! Bringing back the faith in humanity and good old fashioned customer service. read more

A very pleasant first appointment today. The staff was professional and friendly. A piece of my crown had broken off and they presented all options to me. They did not try to force the most expensive one. I love the fact that they can do one day crown service. All of their equipment is modern and up-to-date. No biting down on a piece of cardboard to do bitewing x-rays. The doctor was reviewing my digital x-rays in his office as they were being taken. When they cleaned my teeth, they used a power scaler and not the old-fashioned instrument that scrapes the teeth. It was very quick. read more

I am new to the area and I had scheduled an appointment in July to have my teeth cleaned, when I arrived they insisted that I had to have X-rays. Over the past year I have visited 3 different dental professionals whom had taken extensive X-rays for several procedures, so I asked if there was any way I could just proceed with the teeth cleaning and they once again insisted that X-rays were necessary. This was frustrating for me for several reasons. 1.) I just needed my bi-annual teeth cleaning. 2.) I had 3 sets of X-rays at different offices in both FL and TX that they didn't seem to care about. 3.) My aetna dental insurance wouldn't cover another set of X-rays. 4.) we all know even the low dosage of radiation that X-rays emit can be harmful. 5.) It sounds silly but I have a tiny mouth where even the children's X-ray bites are excruciating to use, my gums bleed and my eyes tear up. I tried to explain the above to the office and they led me to believe they would attempt to get my X-rays from my previous dentists. I have since left a voicemail each month (Sept-Dec) and never received a return phone call. Today a lady answered and said immediately that they were not able to get the X-rays because of Hippa. (Not true since I was able to authorize my previous dentist in Tx to receive my X-rays from FL). I asked which dentist they contacted and she had no clue. I told her I would have loved to receive a call when that was concluded so that I could assist in getting the X-rays. She said they could only receive them through email. And pretty much had the tone in her voice to drop dead- they didn't care about my business... So here I am in December simply wanting to get my teeth cleaned one more time on my insurance and I will have to find a more efficient, cooperative, professional, and honest dental provider. This review will also be on Angie's list. read more

I recently visited this office for a root canal. From my very first appointment to having the root canal performed this has been by far the best experience ever!! They are very professional, organized and clean! I would highly recommend this office to anyone. I will definitely be returning for all of my dental needs! Thank you!! read more

It has been a long time since I have been in a dentist office. Luckily I choose to come here. They were kind and helpful through my entire appointment. So I will break down my experience. Since I was a new patient I came in to get my teeth x-ray and examined due to my wisdom teeth. I talked with Daniel Krenz in his office about my teeth and he had one of his dental assistants take me to the x-ray room. She was very helpful with the x-ray and was gentle with the tools that I had to bite on for the x-ray procedure. Afterwards I was escorted to the exam room where Dr. Krenz would go over the x-rays and problem spots in my mouth. He would also explain all the options and processes for each procedure. Once everything was explained to me the main question I had to ask was the cost of it all. Dr. Krenz was more than happy to send Ellen, one of his employees to come and crunch numbers for me. She was very thorough with showing me what the cost were, and what my insurance would cover and how much would come out of my own pocket. Ellen went above and beyond in terms of help. She would go over all the bases for payment plans and cost. Once most of the financial stuff was done and I knew what I was going to spend, it was time to get to my actual teeth. So the first thing that was done was to clean and treat my gums. I was escorted t another room where my cleaning would be done. Dr. Krenz came in to administer the shots to help numb the bottom of my mouth during the treatment. Getting shots in the mouth seems like it would be the worst thing ever, but it was surprisingly not as bad as I imagined. Once my mouth was numb they began to clean and treat my gums. They did a very good job as I never experienced any pain or discomfort. The entire process went by pretty quickly. Overall I had a great experience at Spring Smiles Dental Group. And I will be going back for more work while also looking forward to going to the dentist! Thank you all for your great work! read more

Dr. Tina Chang treats my entire family of 6, and we have been going to this location for checkups, cleanings, and various complex dental work for several months now. Dr. Chang cares about her work and makes sure every member of my family is taken care of and our teeth are in top shape. She has only been accommodating to our needs and genuinely cares about her work and our teeth. Dr. Chang has accommodated us on various occasions to ensure we get the best care possible. Tracy, Jennifer, and the rest of the staff are friendly and easy to work with. We are happy with our dentist and this office. I highly recommend Spring Smiles Dental and Dr. Tina Chang. read more

The front receptionist (not sure if that is her title) Jennifer (good name lol) is very nice and went out of her way to help me get an appointment that fits my schedule. Her help and understanding was very much appreciated. Dr. Krenz is very friendly and takes the time to explain everything that is going on. I dislike going to the dentist but with such a friendly staff it makes the process not as painful ;) read more

My daughter & i always have such a great experience each visit. I've had the worst luck when dealing with dentist & i have to admit each time we went in I was waiting to forjustthat, but not at Spring Smiles! Believe it or not my 13yo daughter always looks forward to her brace adjustment appointment! And this says a lot considering there was a time I literally had to leave because she scared other kids...until coming here. Her orthodontist, Dr. Vaziri, is amazing! On my daughters first visit he came in to introduce himself & took the time to talk to her making her feel so at ease. He manages to make her laugh every visit! EVERYONE there is so friendly! It's great to see a staff who seems to enjoy where they work. read more

Receptionists and assistants were rude and condescending..barely acknowledged our presence when we arrived. Overheard some staff members speaking poorly about another patient in the hallway. Per telephone conversation with office manager the reason for negative attitude was due to the fact that there was no music playing in the background so the overall mood was different. The excuse is laughable. We all have bad days but when you're at work it is expected that you leave your personal issues at the door. The only positive thing to say was that the level of care and bedside manner of doctor was wonderful. read more

Horrible office!! Booked me 3 months out for an appointment I called In the morning to see if I need to fill out paperwork early they said yes come in see you then. I show up 30 minutes early and they had given my appointment away because they said they hadn't heard from me! Horrible business waiting 3 months for an appointment for it to be given away even though I confirmed that morning! 0 stars!!! read more

Great office, the dentists are awesome will continue to come here! Dr. Krenz is amazing as someone who has had constant dental problems and been taken advantage of by greedy dentists in the past he has taken the time to explain everything. Gives options on every treatment and walks me through everything he is doing. Great place! read more

I have dental anxiety. They put me ar ease. Procedure went exceptionally well. Not sore like I expected. Very friendly Highly recommended!

I found Dr. Krenz after searching my insurance provider's network. I was specifically seeking a dental practice which offered Saturday hours. I had no idea that i would be as pleased. I am typically skeptical, as i know dentists usually try to sell many products and services that are way out of budget and realistically unnecessary. That wasn't the case here. I received extremely thorough, quick and efficient first visit. Dr. Krenz is very personable and knowledgeable. And Mayka worked magic with my cleaning that even shocked me!! I received very affordable quotes for the recommended treatment, and will be following it in steps. Thanks to Dr. Krenz, Mayka, Don and the whole team at Spring Smiles!! I will be coming back!!! read more

Do not come here. My boyfriend and I moved to the area and found this dental office. On the first visit, you notice the office is very modern and clean. They urge you to take Xrays (even if you recently had them done by another dentist; don't worry, they "won't charge"). Even though they advertise cleaning for $59, our bill per (mostly covered by insurance) was a multiple of that (per person). I don't want to bother fighting with insurance (especially if I didn't pay, sorry insurance) so I let it go. I see another yelper had a similar experience. I was fine after my first visit. My boyfriend had an infection that started that night. Gross! The next day, he went back and they gave him a prescription. Needless to say, he did not return. I figured I would give them the benefit of the doubt. I went back for my 2nd visit - everything was fine. 3rd visit - I had an appointment set up for months. 1 month before, they call to reschedule because the dentist was no longer working Fridays. I reschedule with another dentist on a Friday. 1 week before my appointment, they call again trying to reschedule my appointment. I've been trying to call back to reschedule - their phone keeps going to voicemail. I've tried every 2-3 hours over the past 24 hours - nothing!!! This dentist office is 1) pushy with services, 2) unclear about pricing, 3) bad with keeping appointments, and 4) extremely hard to get a hold of. read more

Although the dentist himself was perfectly nice, and everything during the visit went as smoothly as it could have. I never saw a hygienist, the dentist took care of me the whole time and was perfectly nice. However, my filling was done incorrectly. Which it happens, so I wasn't upset about it. What I am upset about has to do with how my problem is being dealt with. I called and spoke to whoever answered the phone to discuss my problem and asked if there was an available appointment sometime next week. Because my tooth has really been bothering me. She said there weren't any appointments available and maybe if I call back on Wednesday someone might have cancelled. She really didn't seem to care! Every other dentist that I've ever been to dealt with any dental issues ASAP. Typically they would get me in the day I called about the issue. I wouldn't suggest that anyone go here, we're all obviously just numbers for them. read more

They call me black and white but life is not that way. I neglected my teeth one the cost 2 dealing with the deeps of depression. I didn't have the most ideal set of teeth to work with I needed a bridge and on three different visits the piece from the laboratory didn't fit correctly resulting in having to come back driving 65 miles one way. They the Dentist in my eyes went way over the above call of duty to make it right with kindness and grace. John Daugherty read more

If there is major dental work get a second opinion, just like any other type of medical work you would have done. They give you several options of what the work will cost but push the most expensive. Make sure to check with what your insurance will cover as well. Friendly office staff. read more

The entire staff is friendly and helpful. The receptionist was friendly and greeted me promptly when I arrived, which was a pleasant surprise as most receptionist now a days are too busy on the phone or looking at their screen to pay attention to who comes in much less acknowledge customers. She even knew another a customer by name when he walked in. The benefits coordinator thoroughly explained costs, and answered all of my questions. I was impressed by the X-ray technician Johanna. She was super professional and friendly, she shook my hand and introduced herself by name as well explaining the X Ray process. The dentist and dental assistant were of the same high caliber. They both were friendly, knowledgeable and attentive. They continually made sure I was comfortable and most important they were efficient. There was no waiting. This dental team is great, please don't change. I really appreciate your respect of my time and how friendly everyone was. I already referred my younger sister! read more