Well, I tried to give them another chance. Went to Myriam, who was supposed to be one the best (according to the store manager) and gave my kid a very bad haircut. She spent around 7 minutes cutting my kid's hair and told me that is all she could do using scissors. The result: a very VERY un even haircut and my kid's hair still long. Don't waste your time if you want a scissors only haircut. read more

Cartoon Cuts - Kids Hair Salons Near Me - Fairfax, Virginia

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I brought my daughter to get a wash and blow out while my son received a hair cut. We've been here multiple times with different hair dressers for my daughter for the same service. This was our first time with Tien and she looked at my daughter hair said it was too long and knotted to do her hair and refused service. Said she was going to up charged the service fee. Which it has never happened before. She walked down the hall asking other hair dressers loudly if they wanted to do her hair. I agreed to the up charge only because we were already there and my daughter was looking forward to her hair being blown out. Worst service we've had with Cartoon cuts. Tien should learn customer service etiquettes or find a new job that does not require working with kids or parents. Not acceptable!!! Another hair dresser told my husband that management have raised prices and not to tell customers. The website still list hair cut and other services of $25 when booking online. The price increase is not much. Which I would not mind paying. Tien did not tell me price have increased prior to telling me my daughter hair was too long and knotted and said she wouldn't do it for the price listed during booking. When I went to tell Tien to do my daughter hair she was talking to 4 other hair dressers sitting there doing nothing. It was not a busy time and was only 1 hair dresser with a customer. How do 4 hair dresser decline to work service to a customer?!!! They are there to work not sit around. Picking and choice what they want or don't want to do. read more

Cartoon Cuts - Tien worst hair dresser. - Kids Hair Salons Near Me - Fairfax, Virginia

Thank you, Mahmooda, for giving my son his first haircut! Mahmooda was so patient with my son. He was crying and squirming around in the seat, but she was kind and understanding. She managed to give him a great haircut, even with him being so wiggly. Thank you! read more

Every single time I tell them not to touch the back of my sons hair because I want it to grow out and every single time they cut it short. It's quick and easy though which is why I keep trying this place but I'm going to switch now. read more

Came in to get my 2 y.o. daughter's bangs cut and requested a stylist without a mask (they frighten my daughter). The woman apparently got offended when I asked if there was someone available without a mask. Mind you, there were 3 stylists standing at the front desk when I approached that weren't wearing masks. What horrible customer service!!!! We had already been there several times and tipped $20-25 dollars each time on a $10 service. Will never go back there again!!!! read more

Great experience with Myrna, who did our son's first haircut. Booking an appointment was easy on the website and she handled a fidgety one-year-old like a pro. The little TV at her salon chair helped distract him, too. His haircut looks great and we got a cute certificate with a lock of his hair for his baby book. We will be back to Myrna for future haircuts! read more

Cartoon Cuts - Kids Hair Salons Near Me - Fairfax, Virginia

Irene was amazing with my two boys! Their haircuts came out so good and she was so so nice! Will be coming back to her for future haircuts.

I saw Munaza's name mentioned a lot in the positive reviews and booked an appointment. 8 years later, we are still seeing her because she's great with the kids (one is easygoing, the other is NOT) and I appreciate her attention to detail. She takes pride in her work and enjoys the kids - it shows! She has been cutting both their hair since they were babies, and has done every cut except one (in a pinch I took the boys to the barber- will NOT make that mistake again). It is a positive experience for the kids and they're happy to go, and I'm happy to take them :) read more

I took my 2 granddaughters for a trim. One of the girls was lucky in that her stylist took time to listen and made suggestions and she ended up with a very good cut that allows us to manage her curly and frizzy hair so much better. I would give this stylist 4 stars. Unfortunately her sister's haircut was the worst I have ever seen! The woman, who is not pictured on Cartoon Cuts Fairfax Mall website, immediately started cutting bangs way too short AND crooked, about an 1 inch above the eyebrow. Needless to say the woman was unable to correct this and to compensate she barely trimmed the rest of my granddaughter's hair. First world problems I know and hair thankfully grows back, but I could have done a much better job myself without investing time and money. read more

Cartoon Cuts exceeded my expectations! The salon is child-friendly and very clean. We made an appointment online and had no problems checking in when we arrived. Linda worked quickly but thoroughly and was incredibly gentle and sweet with my shy toddler. The haircut is too cute, and Linda gave me advice for getting my stubborn child to wear clips in her hair. We will definitely return! read more

Avoid this place! Took my daughter in for the easy haircut, and the barber cut her skin. It seems so normal to her. She dig into her draw with a almost used up neosporin thing ? She did not even tell us what it is. We had to go to urgent care to clean up. AVIOD THIS PLACE this is unacceptable. If you need my daughter to turn, ask us! And she wasn't even crying or struggling! read more

Cartoon Cuts - My daughter hair looks even worse after cut and I am so regret - Kids Hair Salons Near Me - Fairfax, Virginia

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Ms. Irene is stellar! She gave my almost 5 yr old son his first haircut and he loves it! She was very patient, kind, and efficient. We will be going back! The salon was very much a place for kids to feel comfortable and enjoy. He loved being able to watch a movie at the same time. read more

Linda cut our son's hair for the first time around 18 months and we've gone back to her for every cut since! Very patient, calm, and kind and does a great job. The salon itself is always busy, so definitely make an appointment. read more

While cutting my 4 year old daughter's hair, Linda had the audacity to repeatedly asked my daughter, "Why don't you look like your mother?" My daughter is adopted. Linda then asked my 4 year old daughter, "Where is your mother?" and my daughter pointed at me. Linda finally stopped with the incredibly rude interrogation. I'm still stunned by the worst experience I have ever had in any establishment that I have ever been to. read more

Myrna does a great job cutting my son's hair! He is very sensitive and she is patient and careful. She does a very nice haircut very quickly which is key. She also allowed us to sit in the chair with our son on our lap (although he now feels comfortable enough to sit by himself). The cartoons are a great distraction as well. Highly recommend this location. read more

I have been taking kids to this place for a few years now. Munaza is our stylist and she is amazing! As a busy mom of three it is hard for me to plan ahead for the appointments and she always tries to find a spot for us! Her customer service is great! As the boys are older now, they have special requests for their hair cuts and she is always able to make it the way they want it! Would highly recommend her! read more

My son had another great cut from Munaza who has been doing his hair for over 10 years. She always listens to what he or myself wants done and does it to perfection!!! He's a teenager and sometimes hard to please but he is always happy with the finished product. She also cuts my hair and I get compliments all the time on the cut and style. Thanks Munaza see you soon!!! read more

We have been taking our children to Munaza at Cartoon Cutz Fair Oaks for years now. Booking appointments online with her is a simple and convenient process. She is courteous and kind, and our boys always leave feeling great and looking sharp. Thank you Munaza and team! read more

We've been taking our son to Munaza for years. She is great! When he was younger Munaza was able to keep our son calm and get through his haircut. Munaza is the best highly recommend her. read more

We have been going to Munaza at Cartoon Cuts for years and have always received the best care. All three of our children always love their haircuts, but even more they love getting to see Munaza every month! read more

Took my daughter to get her first hair cut with Linda. She was great - quick but didn't rush. Friendly. I liked how they have the kids lay down to get their hair washed. Looked much more comfortable then trying to get a chair height correct. They played Paw Patrol to distract my daughter which she loved! read more

We have been going to Munaza for years. She's kind efficient and she does a good job at my child's very cowlicky hair!

Myrna did a good job with my 19 months old son. She handled my son very well and she was very effecient. read more

Cartoon Cuts - Kids Hair Salons Near Me - Fairfax, Virginia

Irene was great with my baby boy! It wasn't easy because he wasn't happy at all for his first haircut! But Irene was very kind, patience and professional. I liked her a lot and for sure I'm going to come back for his second! :) thank you! read more

Excellent kids haircut. Yes, it's more than other places but they are so adept at working with kids. I will come again.

Horrible customer service. The stylist had no idea what she was doing. You might as well just go get some sheep shears and do it yourself then go here. read more

Awesome place to get your haircut. My two granddaughters loved their layered haircut. So pleased with their experience there!

The staff is friendly and competent. Much better than the Dulles Town Center location. It's also bigger and can handle a multitude of clients. Their prices have increased a couple bucks in the past couple of months. The hair stylists understand how to deal with kids and always asks how you want your child's hair cut. And will keep on asking if the cut is good or not til the end of the haircut. The cartoons (many choices) are a great distraction for the kids and keeps them calm. A lollipop after the haircut is also a plus. And the great thing is that Cartoon Cuts partner's with Ellie's Hats (a fav charity of mine). The only place I will take my kid for his haircut. read more

Munaza is the best....no lies she gets booked 3-4 weeks in advance! We have known Munaza for about 8 years and she is fantastic. You can tell she is passionate about what she does, very attentive with parents and the right personality to deal with kids. My kids always look impeccable after their hair cuts. We love Munaza and we are glad we found her. read more

Not too impressed, staff were very quick and the place is packed on the weekend, it's closer to us, but not necessarily better, their TVs are too tiny and the place is cluttered. read more

UPDATE (and downgrade): It's rare that customer care "trying" to make things better makes an opinion of a business lower, but dammit man, that's exactly what happened here. I was already frustrated, but after what seemingly started out as an attempt to make things right turned into dismissal, I left Frustration Town for the big city of Angryville. I'm replacing my original review with text from my email exchange with CC's customer service person, both her original follow-up and her subsequent lack of follow-up. Me: Per your request, the date was September 25 (Black Friday) at the Fair Oaks mall in Fairfax, Virginia. I don't recall the name of the stylist, and did not retain the receipt. The specific complaint is that when the stylist finished with the boys' hair, it looked fine, but when we washed out the styling that night, we found crooked cuts and lots of hairs that were missed. For example, their hair had been hanging over their ears, and even though she cut it above the ears, there were a significant number of hairs that were still hanging over the ears. On one kid's hair, the bangs are significantly crooked (see attached photos). After the stylist cut his hair, she styled the front with gel. Once that was washed out, we found that the only way to obscure the uneven hair was to style it with gel as well, which meant buying kids' gel and trying to figure out how to style it. Usually we just do a quick comb job to get rid of their bed-head, and trying to style it is not only outside our skill sets, but requires time we don't have. The other's hair is more or less in the same condition. (I had them done one at a time so I could focus on them if they got scared, so the same stylist cut each boy's hair.) Normally this is the sort of thing I'd go back in to have corrected, but haven't had time thus far. (Maybe I'll find time soon, but like I said, I don't have the receipt, so not sure they'd even fix us up.) I trimmed the strays around the ears and on the back of their necks, but I'm hesitant to do the bangs and possibly make them worse. All that said, the stylist and the guy who rang me up (manager?) were super nice, the facility was clean and looked good, and the in-store experience was great. CC: Thank you so much for the update AND the photos. Very good detail here. I am glad to hear that you have had "some" good cuts there. To be honest, we rarely get complaints from this salon! But I am very sorry the tide has changed and you have two boys with crooked hair. My first step is going to pass this along to my director of salons and wait for him to reply. I would think he will want to get the boys back in and get it corrected. The manager, Seema can take care of them, but I will let the big boss decide such things! ;) (Reviewer's note: Yes, it appears that a "big boss" is needed to approve what is essentially a returned product. So that we can get the ball rolling, please send me your full mailing address as I do want to get two of our Golden Tickets to you for complimentary haircuts. The manager of the salon can help facilitate that visit. Thanks again for your reply! I will be in touch again once I hear from Darryl, but anxiously await word from you with your mailing data. Again, my sincerest apologies Me: Thank you for getting back in touch promptly and for getting the manager of the location touch with me. Once we heard from her, we went in to this location the following day. Seema saw to us herself right away and was very friendly. That said, when the first boy was in the chair, my wife asked that his hair be left as long as possible. We understand that cutting hair makes it shorter, but we wanted it to be evened out without taking off any more than possible. My wife restated this request two more times as his hair got shorter and shorter. Again, we understood that the hair would be a little bit shorter, but if it was going to be as dramatic as it was, it would have been nice to be told that going in. Something along the lines of "Okay, I can even this out, but it means I need to take this much off, or I can leave it longer, but not quite even it out as much." Just a warning as to how short the haircut might end up being would be nice. I think she saw how distressed my wife was, as on the next boy's she had him out of the chair in a few minutes with much less cutting, and he was the one with much more uneven hair after the first cut. Also, she told us that our boys' hair is very fine, which makes it more challenging to cut, an that we need to tell the stylists this when we bring them in. This seems like the kind of thing the stylists should be able to spot and adjust for on their own, not something we need to bring to their attention. Lastly, as of today, 12/21, we still have not received the "golden tickets" you referenced, even after providing an address per your request on 12/02. If you still would like to send those, great, and we wil try a different location. (No further response from CC) read more

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My kid loved the service and looks dapper! On Sunday at noon there was no wait. Only 20.99$ for the baby's first haircut and they give you a certificate to commemorate it and attach the baby's hair. Very sweet. read more

Cartoon Cuts - Baby's first haircut - Kids Hair Salons Near Me - Fairfax, Virginia

Our first time at Cartoon Cuts (fair oaks) was when our son was 7 months old and after a not so pleasant experience with one of the hair stylists who chopped off our son's hair, we were lucky enough to be referred to Munazza. she's been cutting our son's hair since he was 8 months old (now 6) and I can't say enough great things about her. she's overall the nicest, friendliest and most experienced hair stylist we've come across. Her consistent packed schedule speaks for itself as she is the most requested stylist at the salon due to her expertise in hair cutting. She goes above and beyond for her clients and always has a smile on her face and knows her clients by name. she has become like second family to us and we're always so happy to see her every month for our son's cut. I cannot recommend her enough to anyone seeking a great hair stylist. read more

Took my son here for his first haircut and it was a great experience! They gave my son a little toy to play with while he was getting his hair cut and miss Linda was super quick and sweet to my son. I was sad to see his beautiful curls go away but she did a great job! read more

Cartoon Cuts - My sons haircut - Kids Hair Salons Near Me - Fairfax, Virginia

My kids have curly hair and finding a stylist who can actually get their cuts right was very difficult....up until we found Munaza! Our hunt for the perfect hairstylist ended once we found her. She has been cutting all 4 of our kids' hair for the past 14 years! Shes very talented, is great with ALL children (I've watched her cut kids' with special needs as well), she is very patient, and extremely kind. At this point, Munaza is family to us! I understand that the salon is short staffed, there is not always someone at the front desk that can assist you right away, and wait times may be long- but Munaza is definitely well worth the wait! read more

We LOVE LOVE LOVE Munaza!!! She has been cutting my 21 year old's hair since he was 2 and my 19 year old has never had anyone else cut his hair! She's like family. I know there can sometimes be a wait for her, but it's absolutely, totally worth it!!! Munaza always listens to what you want, takes her time and does a beautiful job. I really can't say enough about her, how wonderful she is as a person and how skilled she is at her craft. read more

We have had Munaza cut our son's hair for many years and she has always been delightful. She is friendly, engaging, and seems to enjoy our visits each month. Our sons loves seeing her. She's like part of the family! Our kids won't let anyone else touch their hair. read more

Excellent for toddlers! I would recommend, specially if you have kids that are hesitant to get a cut.

Went there to have my daughter's hair cut. Very very uneven. Just look at the picture, it speaks volumes. $25 plus tip, I'll be calling for a refund. read more

Cartoon Cuts - Uneven cut. Pretty sure a blind person could do a better job! - Kids Hair Salons Near Me - Fairfax, Virginia

I brought my 12-month-old here for his first haircut. We walked in and were seen right away which was great because toddlers aren't known for their patience. Although he cried the entire time, the stylist was great- she cut his hair quickly and made every effort to make him feel comfortable with this new experience. At the end, we got a "My First Haircut" certificate with a bag of his fallen curls. We had a good first haircut experience and recommend others to come here, too. Update: the hair stylist completely makes or breaks the experience. We went again and the stylist didn't do that great of a job. She wasn't as understanding about my son being fearful of getting his hair cut. read more

Cartoon Cuts - Sylar's (12-months-old) first haircut - Kids Hair Salons Near Me - Fairfax, Virginia