If I could give a negative rating, I would. This is by far the WORST experience I've had with a "high-end" brand, and the sales reps are a joke. 2 of my friends and I decided we wanted to get rings together. We shopped around and decided we were going to try on, but weren't fully ready to commit on our selections. While still making our decision (obviously it took some time), our rep grabs my friends arm and says something along the lines of "come on let's go check out, there's no going back now". We were still not fully set on our decision, and she told us "once you leave you won't be able to return it". With this in mind, we all 3 decided to purchase anyways. Another key thing to note is, we came dressed in sweats as it was a spontaneous trip after running some other errands. Everyone who had been shopping around was offered something to drink, whether it was water or champagne. We weren't offered something until we were sat down in a room ready to hand over our cards...so we were very much degraded from the start. Once I got home, I looked up Cartier's return policy because I felt like not being able to return something seemed wrong, and I also wanted to return because I wasn't fully sold on my selection. Upon looking it up, it stated "Purchases made between 11/1-12/31 may be returned through 1/31...for a refund within 30 days of purchase." I made my purchase on 11/23 and went to return next day. (Obviously within the return window). Keep in mind, she told me as I was purchasing it, that I wouldn't be able to return it... When I walked in store, I let them know I was there to make a return, and I was asked who I worked with. I told the gentleman who I worked with and he told me she was with a client and would be with me shortly. She came out and asked me how she could help me and I told her I'd like to make a return. She said "unfortunately, since you guys wore them out of the store, we aren't able to return it, that's why I told y'all last night that you wouldn't be able to return." False...because last night you said we wouldn't be able to return it period. Now, it's because we wore it out, we aren't able to return it. BS!!! Upon looking up Cartier's store policy, as long as it's still in pristine condition, with no scratches it is eligible for return. She doesn't even look at my ring, proceeds to give me a HUG!! and tells me "it's okay, you're going to love it!" and while I'm really given no other option, I leave the store. After walking out and giving it some thought, I decide to come back in to talk to someone else in hopes I wouldn't be lied to straight to my face, and be able to work with someone else, at the risk of embarrassing myself yet again. I explain to another rep my situation upon walking back in, and he proceeds to look at my ring. Doesn't even know what my sales rep has told me at this point, as she walks up behind him and he says "ma'am, unfortunately what she told you is correct and this goes against our policy but i'll make an exception for you this one time." Ummm...I'M SORRY?! You're acting like you're doing me a favor at this point, when it's in fact, YOUR policy??? They end up taking me back to a desk to refund me, and I've apologized twice for seeming like an inconvenience when I should've never been made to feel this way in the first place. There was such a lack of professionalism with my entire experience, especially with it being my FIRST one, might I add. I can respect hustle and wanting to earn commission with it being the Holiday season, but being fake, lying to my face and embarrassing me in front of other paying clients is not at all the way to go about it. Extremely unimpressed and will NOT be making another purchase here. read more

Five stars for Roman! I came in originally just wanting to ask a couple maintenance-related questions about my recently purchased Santos (which was purchased internationally and not from this Dallas boutique). Despite me never having bought anything from Roman, he still treated me as if I was one of their loyal customers. He was a great conversationalist and really knew the details about the different timepieces in their inventory. I also appreciated how patient Roman was with going back and forth bringing out different watches to look at, and ultimately, because the vibes felt so right with Roman, I ended up pulling the trigger on a Tank Must. If you're looking for a pleasant and relaxed purchasing experience at Cartier at Highland, be sure to ask for Roman! read more

I really enjoyed my visit to this Cartier. I brought my Cartier watch in for service and experienced exceptional care and service at drop-off and pick-up. This location was very busy and had a short wait both times. In the back there are a few chairs where you can sit and wait. Once you are waited on, you receive full attention and I never felt rushed. Parking can be a bit challenging, and you may have a short walk, but I would rather walk than go to a mall. Great service and look forward to returning! read more

I've been to this location before, but this is the first time I'm doing a review. And I was lucky to find parking right in the front. There's also a lot of parking outside, but if it's busy, it might take longer to find a spot to park What you will be purchasing is excellent value. Both times, I was having a repair done. Although this location has been busy the two times I've been in, it's always welcoming when you walk in. If it's busy, don't worry; the staff is very attentive and kind. Plus, browsing and looking at the jewelry, handbags, sunglasses, and fragrances helps this time fly by, or you can have your bill get longer, either lol. As I write this, I can't think of the guy who helped me, but he was great, and the conversation was engaging. He helped me make my selection easily and without a rush, which always helps. They have different areas out where you can sit and wait. Please remember that this location is in a busy area with a lot of foot traffic, and you might have to wait longer than expected to share it as a courtesy. But whatever you buy, you will enjoy, and if you need to switch or ask more questions, the staff is accommodating read more

Cartier - Jewelry Near Me - Dallas, Texas

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It was not good at all. Car is not good. This is the nail bracelet. I thought it would be better, but it simply does not close. read more

As the owner of three Cartier watches, I can tell you this is the worst boutique to deal with. I brought one of my watches in on 26Jun for a simple battery change. Not having heard from them in 4 days I called, They said it wasn't the battery and needed to go to the factory for a full service repair. I have tried calling and no answers. I have spoken to corporate 3 times and all they do is apologize. I have asked for the boutique manager to call me several times to get the status of my watch and have heard nothing. Horrible communication and customer service skills. Go elsewhere. Do not deal with this store in Highland Park Village. read more

I'm really pleased with my purchase and level of service I received at the Cartier Boutique. I had been carefully researching a replacement wedding band and decided that the gold Love band would be the ideal dream ring for me. Once I decided on which ring I wanted, I made an online appointment and had no problem getting the time slot that worked for me. I booked about 2 weeks out. Once I booked online, I received an email confirmation, and was able to add a reminder to my calendar. The appointment is important as I am certain they have occupancy limits and would want to provide a higher caliber of service. Appointments make sense when dealing with a jeweler so they can be attentive to your questions and provide a comprehensive selling ceremony. At this level of retail, this is what you should expect. No rushing. When I arrived at the boutique I was warmly greeted by the concierge and was invited to look around while Alex, the associate with whom I was booked was notified of my arrival. Per my request we looked at the Love wedding band, and she showed me some other rings from the collection as well. When I decided on the ring, I also got fitted This was really important to me since I had lost my last wedding band due to it fitting improperly, since I had purchased it online. Then, we walked back to the desk where payment was taken. I was also offered a beverage and asked if I would like the ring wrapped. While I declined a beverage, I did ask that the ring be wrapped. All the while Alex was very personable and attentive. She also included some fragrance samples with my purchase. Overall, really enjoyed my experience here and I love my new ring! So long as you are making that online appointment, you should be able to get the attentive service you would expect from a brand like Cartier. read more

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I had a great experience at this Cattier store! Although I purchased my watch at a different location they went out of their way to assist me. I made an appointment ahead of time and dropped my watch off for repairs, due to some time keeping issues. From the moment I stepped into the store everyone I encountered was extremely helpful. They gave me a 4-5 week timeframe and my watch was back on my wrist in just a few weeks. A great store with lots of fine items. They have other items beside jewelry. Don't overlook their perfumes, scarves, leather goods and home goods. While picking up my watch I noticed some cute sunglasses and purchased those as well. They wrapped them so pretty for me and I was out the door in no time! Parking can be a challenge, but it's a busy spot! read more

Cartier - Jewelry Near Me - Dallas, Texas

Came in on a Saturday afternoon without an appointment and was told there was a 30 minute wait. With so many stores in the area, it was easy to kill time while I waited for the text asking me to come in. Roman assisted me and he was absolutely wonderful! This was my first time shopping at Cartier and he was so patient and helpful with both sizing and adding things to my wishlist. I went with the just un clou ring in yellow gold and it is absolutely stunning. I will be back for sure and would love to have him be the one to help me. read more

My husband and I came in the day after Christmas to look at a Love ring I have been thinking of purchasing. They weren't taking any appointments but we were able to get on to the wait list. About an hour later we were able to go in the store. Our sales associate, Alex, showed us the different options of the rings and we decided to purchase the Diamond Love ring. Alex made a point to say if I wasn't happy with my choice, I have until January 31st to do an exchange or return as long as I didn't wear the ring. I brought the ring home, tried it on for a minute and put it back in its box. Fast forward to January 2nd...I decided to return the ring because I hadn't reached for it once and thought maybe it just wasn't for me. A lady came out at first to assist me but Alex came out of nowhere and said he will take care of me. He took us over to a table, sat us down and then he said he had to get a manager approval for the return. Now let me remind you, I HAVE NOT touched the ring since the day I purchased it. Alex come back a few moments later and tell us he cannot return the ring due to a large, deep scratch on the back of the ring. After the initial shock, my husband explained the ring hasn't even come out of the box! Alex sat there with a blank stare on his face, put everything back into the bag and said here you go. We repeatedly said it hasn't left the box but they honestly couldn't care less. No sympathy, no explanation, no respect. This was my first purchase from Cartier and now it's my last. I'm sadly disappointed by the lack customer service from a prestigious, luxury brand no less. Now as I read other reviews stating their return was mysteriously scratched in store as well, I'm honestly disgusted! Take my advice and stay away from this shady store! read more

I come in every couple months to change the color of my chord before every new vacation I go on, the service is always amazing and they're always so kind and helpful when I ask them for a new color or when I ask them about other pieces of jewelry. I have shopped at other locations in different cities in the past while on vacations and I have to say, from my experiences, no locations have topped this one! read more

Cartier - Trinity chord bracelet - Jewelry Near Me - Dallas, Texas

If you're looking for an amazing sales associate ask for Barbara! She's so helpful. She takes the time to help figure out what looks good on you and what fits you the best! So glad I read the Yelp reviews and decided to ask for her. Make sure you call ahead and make an appointment. read more

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What an experience! Francis was so warm and inviting, truly made us feel like we belonged. We were offered champagne as I made my selection and was so patient through my indecisiveness. Francis went a step further and wrapped my purchase so beautifully even though I planned to wear my new jewelry as I left - just an extra piece to the experience that I so greatly appreciate! I don't know when I'll be back but when I do, I know who I will be calling. Thank you again for making us feel so welcome. This was such a special treat! read more

They always have all the models and take good care of you, so I always feel great when I go there. They are much friendlier and provide better service than other stores in different areas. I highly recommend. read more

Cartier - Jewelry Near Me - Dallas, Texas

I did a walk in for sizing not knowing I needed an appointment and upon walking in I was greeted by Zee who was so sweet and helpful. She put my name on the waiting list and got me in within 30 minutes. Zachary helped me with sizing and was very informative on the different options I had. I was a bit nervous due to the reviews, but as long as you're respectful there should be no reason any of the representatives would be rude or snotty to you. I was observing other people being taken care of and everyone was really nice. Thank you Zachary!! read more

Cartier - Love ring and bracelet - Jewelry Near Me - Dallas, Texas

Always a shopping experience when entering Cartier but please make a appointment before showing up or you will not get in. The lovely lady helping me with a warranty repair was a delight. I liked her so much I decided to buy other items while there. She was so kind and pleasant that she even have me the special cartier champagne to go. We will be back, well, cuz I got to pick up my repair piece. read more

Now two years post my original review, and my ring having been sent in for repair and returned 6 months later....i was presented with ~a rigid and standard ring~ :-( As a reminder, my original ring was collapsable like a watch band, which made the extra wide band comfortable. The re-made, rigid ring was like trying to put a piece of pipe on your finger and not at all comfortable. Additionally, these changes were TOTALLY, not what was discussed when the manager and I spoke around having the ring "repaired". After regaining my composure, the manager and proceeded to have several email conversations....Through some seriously cuss'ing and discussing this time consuming and frustrating situation. About a month post picking up my ring, the manager finally agreed to re-make the ring to original specs, AND that any cost to do so WOULD be covered BY Cartier. Now ...another entire year later, I received THE call to let me know that my ring was ready for pick up. .....AND......there was a "slight" balance due o......wait for it....$10,000! I calmly advised her that there should be no balance and to seek guidance with the manager. As further assurance, I emailed, because after this situation, I always wanted our discussions to be documented..around the anything...including a this now pending "Slight" BALANCE. About a week later, I received a reply and was advised that the balance was handled and I can pick up the ring. I wrote again stating that I wished to pick up on a day where the manager would be available to manage any issues that potentially could arise. With all situations agreed to and the manager onsite...I traveled the 20 mile trek to get myself reacquainted with my ring. I was escorted to the leather topped desk, as the ring was unwrapped out its bubble wrap packaging and long time coming....it was made back to spec. Long story to say, I love my Cartier ring and have since the moment I saw it, but now treat it gingerly. I'm totally not naturally that kind of girl...but we've (my ring and I) have come to understand each other better. I cannot garden, clean the house, ride horses, or do anything remotely "rigorous" as I am wearing it. Why? The warranty is NOW Void, even through it is brand new. This seems rather a silly ideology to hold to...because it is the lifetime warranty that was part of my decision to go with Cartier in the first place. So suffice it to say, i am adding one additional star to Cartier HP for finally giving in to my hours on the phone, hours on email, and hours in the car to deal with a faulty product. (Pssst....they no longer manufacture this version, only the rigid version). Guess we all know why...now. Spend your money, but be prepared to practically get a lawyer on retainer prior to purchase. Just in case. Happy to have the ring back, AND certainly glad I didn't have to spend 10,000 on top of original purchase price! But could have done without all the other runaround. In my opinion, Cartier customer service, as a high end retailer SHOULD lead with service, always thinking and working to reach resolution. Time is of the essence. Work in progress, I guess. Buyer be aware. read more

Tried to go in to buy an engagement ring today. Already knew what I wanted and just wanted to go in and buy it. Was told I couldn't until Monday with an appointment.......I have to wait 4 days to go in and make a purchase.......? No thanks, I'll go to Tiffany instead. Horrible business practice, I guess it's by appointment, which is fine, but maybe state it online so people don't drive an hour for nothing? The irony is that all the appointments I saw leaving left empty handed.......I'll take my money elsewhere from now on. Update: Ended up going to Tiffany's and got outstanding service. read more

Cartier - Jewelry Near Me - Dallas, Texas

It's Cartier, what else is it to say. My issue with this place is getting in. They do appointments but they are hard to schedule. The jewelry is top of the line but to not be able to get in is annoying. 3 stars only because I like their gold and the way they wrap it. read more

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This place is terrible! Their communication is ABSOLUTELY terrible. I brought in my Santos for a polishing & was told it was complimentary under my Cartier Care warranty. I get a text a day later telling me I'm billed $645 for a polishing & a water resistance renewal. Call same day & they let me know i'll get a call back. Waited 40 hours no call back. I had to call & be placed on hold 4 times to speak to someone. Terrible business & didn't find a single solution to my problem other than telling me to pick up my watch & that it's their policy not to help their customers. Pathetic & I will never shop at this location or Cartier ever again. read more

No explanation needed, it's all in the messages! I'll take my business to Tiffany's where they actually appreciate your thousands of dollars. read more

Cartier - Message from store - Jewelry Near Me - Dallas, Texas

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Customer experience team was to contact me. No contact was made as of this writing. I returned a third time to pick up my watch. Again it was not ready. I was made to wait in the lobby by the security guard while they installed the new strap. At which time after approximately 40 minutes I received my watch, card and drivers license. This is not exemplary service. I could have easily gone to a Cartier retailer and not the boutique and avoided this completely. This was the most unfortunate experience I've ever had. As a consultant for a luxury auto manufacturer in the field of customer experience I would give this an F. If and when I hear from the customer experience team I will post an update. As of this writing there's been no contact. read more

Update: Natasha called me a few days ago to ask about the necklace. She left a voicemail and was thrilled when I called her back. I thought that it was very sweet of her to remember me and reach out to me. I'm sure she has a lot of people who call to place orders. She said that once she gets back in the office, she's going to be mailing me a travel pouch and a cleaning kit. I am so pleased with my purchase and Natasha. This is the best customer service that I have ever received, especially from a large company. She said that if I have any questions or need anything else that I can call and ask for her directly. Thank you Cartier!! read more

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Very friendly staff here! Be sure to make an appointment online or else you'll be waiting quite a while to go inside the store. Especially if you go on weekends! read more

Cartier - Inside waiting to get my wife fitted for her Cartier Love Wedding Band. - Jewelry Near Me - Dallas, Texas

Hubby and I have shopped here twice before but service was never really remarkable. With COVID it's appointment only and Diane was our SA. She was so sweet and made this shopping experience just amazing! We were shopping for a push present for me. She sized me for a love bracelet and I was able to try different styles and sizes. I had my JUC on which I wanted to stack with. She noticed it was too big to stack. I was told by a different SA that it was meant to be worn as a bangle and unfortunately it was 2 sizes too big. I tried on the correct size along with my preferred love bracelet and it was just perfect! I wanted to cry! She allowed me to exchange my JUC for the right size. I couldn't believe it! My hubby was also very happy with the experience and told me we were only going to shop with Diane from now on. Lol Highly recommend working with Diane for the best experience! read more

Dear Fellow Watch Enthusiasts, Although I do like the brand of Cartier, this is the worst run boutique I've encountered having visited Cartier in 25+ countries. Cartier's headquarters would be horrified if they gave witness to the way the boutique is run. This is an APPOINTMENT ONLY based store; drop-ins are not welcome and are highly discouraged. Appointment times are only available mid-week at mid-day; not at all ideal for working professionals. I've attempted to drop-in over a dozen times over a 12 month times and have been rudely turned away each time. Never before in the history of watchmaking have I ever experienced such terrible customer service. A far cry from the champagne service you will enjoy in London or France. With so many authorized dealers, you're far better off going to Eiseman Jewelers at Northpark mall where you will be greeted by a family ran business who is far more friendly and welcoming to drop-ins - anytime it is convenient on your clock; pun intended. read more

It was a great experience with DIANE. She went above and beyond. She fulfill my needs. I didn't have a appointment but it was only less than 30 minutes wait when me and my husband checked in. Which is no big deal since there were so many shops look around. When we arrived in she offered champagne and chocolate for both of us. We both loved sip on. I choose double wrap knot bracelet with white gold diamonds she recommended but didn't have my size. Diane ordered size 17 and I picked up today and I brought my watch to replace the battery. She insisted to care for throughly. She then put a bottle of champagne and little goodies in the bag. I couldn't be more happier. She went above and beyond to take care of her client. I felt very special! If you ever have to go here for a VIP treatment look for Diane! Thank you so much Diane. I'll see you again near future for the diamond ring you show me today! Love Amy read more

Cartier - Jewelry Near Me - Dallas, Texas

I've spent more at Cartier than I'd like to admit but there used to be really good customer service. Now was in last year and had issues due to "not having an appointment" to which I would have just left but my husband insisted we stay and buy what I wanted... the staff is rude tho but I got want I wanted and we moved on. Fast forward to last Saturday.... I knew I wanted another carrier bracelet and we called to see if we could get in... it was end of day and they said no... which is fine ... however, the woman that answered the phone was so extremely rude that I decided I would buy it online instead of stepping foot in this place again. Buying online was so much more pleasurable and they shipped overnight but when you drop this much money shopping online should not be more pleasant than going in the store. This lady needs an attitude check... you work here girl you don't own it! SMH I think she was Asian so I don't think it was Barbara who people have said is really nice. read more

I second all of the one-star "appointment only" complaints. Came at noon on Sunday, right when they opened, after being there last week and wanting to purchase a specific item. I had to wait outside for 30 minutes, like a dog on a chain. Had I not waited right outside their door breathing down their neck, they still wouldn't have let me in. The rudeness complaint is also true. They seem to have a "we are better than you attitude." I asked for the associate who helped me last time. She asked in response, "do you want to buy something?" No, just came to look at you here (why else do people come to Cartier.) She said the associate is busy at the moment and then silence. I said I wanted someone else to help me, to which she replied, everyone is busy right now. Staff shortage doesn't seem to be an issue as there are plenty of people working. Judging by the numerous same complaints, management simply doesn't give a chit. Payless Shoes wouldn't treat a customer like this, let alone a luxury brand. What an embarrassment for the Cartier brand. The only reason I waited is because my wife picked out a specific item as her gift. I will go far out of my way to avoid this place ever again. read more

Was told i'd have to wait hour's just to see a ring I knew I wanted in advance. Will be going to Tiffany's instead. Don't waist your money at this location! read more

Rude, snotty sales staff. Have bought jewelry at the NorthPark store, which closed. I mean, wow. Can't recall encountering a less-welcoming shop -- certainly not in Texas. read more

I have bought from this boutique on three separate occasions, and I have been in a couple of additional times to browse. I have received OUTSTANDING treatment from Chris. He has great product knowledge and fantastic customer service. I experienced good interactions with the other sales associates, but I will continue to shop at this location as long as Chris is on staff. read more

I was at the Cartier store in Highland Park Village today To my surprise, there was a sign outside stating that appointments are necessary to see or purchase merchandise. I was getting ready to walk away and a very nice security guard opens the door and allows me in. The woman manning the desk asked me if I had an appointment.. At which I replied "I was sorry, no I did not" I did not know one was necessary. She asked me what I was looking for and I told her. I then asked how long the wait might be because I had very limited time and knew the item that I specifically wanted. I just wanted to pay for it and walk out the door. Regretfully the wait was longer than I could afford to spend in the store today (not a big deal-it wasn't mandatory that I had the item in my possession today). The sales lady replied (not once, but twice) "if you would've made an appointment you would not have to wait". I explained to her that I did not know the (current) policy, otherwise I would've made an appointment (goes without saying). She was extremely curt and rude and her nasty demeanor caught me off guard especially for such a prestigious boutique. Maybe she was having a bad day. We all have one. She was kind enough to offer the boutique phone number to make an appointment... to my reply "I can always look it up on Google". (In other words...I will not spend my money there only to come back and be treated the way I was today) rudely. There are other Cartier stores that I know will respect and appreciate their guests. As a regional executive, I find it very surprising that people can be so rude.... I find it especially ironic because as customers /consumers we are paying their salaries. I love Cartier and will continue to purchase and wear their items. But you can rest assure that I will not return to this store. read more

Poor customer service. Came here on a Saturday and was told I need an appointment to get in which is okay but they told me I could also be on the walk in list and call in a few hours before I come again. Tried calling multiple times for over 2 hours and no one picks up the phone.... My first time at the Cartier Dallas and will not be giving my business to this store. The fact that I have to beg to come in the store and buy something is ridiculous. Also only 1 associates in the store and 2 people at the door... maybe put more than 1 associate in there instead of having 2 people at the door. Ridiculous.... read more

Online return scam! Wish I could give them zero stars worst experience I've never had! DO NOT buy anything online at Cartier they will purposely scratch your jewelry to deny your return or exchange talking from experience. Worst customer service they do no care about their customers can't believe this is a "luxury" brand. read more

Everyone's so nice here. I had a great time trying on many things they offer. Love my SA. Always so sweet. It is recommended you make a reservation but don't be intimidated. They do it so they can concentrate on you. Very easy to get in read more

It's absolutely incredible how bad the service is at this store. They NEVER answer their phone no matter what time of day you call. I have had to drive there and wait outside twice just to ask basic questions that I did not need an entire appointment to have answered. Even after receiving a sales associate's card and contacting them directly they stopped responding with no justification or explanation. I could literally not beg them enough to sell me something. It's absurd that such a store would treat clients spending this kind of money the way they do. The stores entire team needs to be fired and replaced with decent, respectful, and courteous people. read more

Excellent service - I made an appointment to have my watches serviced/ batteries changed/ polished and they were flawless. It did take a couple of weeks for the work to be completed but that seems to be the norm in today's world. read more

Zachary is amazing , yes you need to make an appointment (not same day) I prefer they not have random people in and out when I am making my purchases. Safety reasons are important with this crazy world now these days. They always are attentive & amazing service , I drive an hour to this location for Zachary instead of ordering online. -Beatriz read more

I am a long time Cartier client but have always shopped in Houston. However, I just moved to Dallas and am looking to buy a specific piece. The soonest appointment I could make that for with my schedule was over a week out so I wanted to call them to make sure they had what I was wanting in store. I have tried calling 19 times on 4 different days at different times and not once has someone answered the phone. You would think with the brand being more upscale and the prices you are expected to pay you should at least answer the phone? Not only does it really frustrate me to have such poor customer service but it also makes me not want to buy from this boutique. I hope to have a better experience when so visit the boutique and ask them why they can't answer the phone. read more