Would give higher score but this is why:
Customer service. Yes it really does matter. The two girls working tonight (Jan 13th) need more training. No matter how tired you are or what's going on in your personal life- always take care of the customer! Make them feel welcomed, comfortable, be friendly! It's a store where moms will be suckers and buy adorable clothes- hint: we're likely to spend more the friendlier you are!
My boyfriend and I both left there with a really uneasy feeling. I only left with a purchase bc when you return something for store credit you HAVE to use it same day. Interesting but okay.
I'm 39 weeks pregnant and getting over a terrible cold. Finishing my last minute "to do's" I walked in with a bag of 3 outfits I received for Christmas that had Carter tags on them. It was 6pm on a Sunday and like I said, super pregnant and getting over a cold I threw my hair up and put on the most comfy sweats I owned. This girl looked at me like I was white trash and trying to pull a fast one on her.
Not even realizing one tag said Macy's she just responded "if it says Macy's it won't scan in our system" (thank you captain obvious i figured that much, just didn't realize it until i got there). I told her "oh no problem I can take it to Macy's, do you think I can return these for store credit please?"
From there on out our interaction was so awkward and cold. She was extremely unfriendly and seemed super miserable and annoyed that I was in her store. After picking out two cute outfits we used our credit and left- I believe I was the one who had to say "thanks so much, have a good night".
Now a few hours later I told my boyfriend "we should shop there now for the baby, the clothes were cute and good prices". He responded "i don't want to go back, the ladies working were so rude". And he is a very easy going guy and doesn't let much bother him.
Overall the store was clean and organized which is important as well. Just a major bummer with the service- a staff that is cold and doesn't make a customer feel comfortable while shopping is bad news bears for business. :(
This place sucks read more