This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

I've always thought of this place as purely a work shoe location so never come for any other type…read moreof shoe. However, I was in the need of some work shoes, so I stopped by when was quickly reminded upon entering the place that they have all types of shoes, just might be the nicest overall 'brick & mortar' shoe store in the area. The prices are fair, the selection vast, no high-pressure sales people, but they're helpful when needed. The stores paid out well and clean and organized which makes shopping g quick and painless. Also, plenty of parking.

I went to Sherman oaks shoe palace and they gave me issues so I came to Van Nuys. Angel took great…read morecare of me and was very nice. I also met Diego. They both were professional and had great customer service. Thank you.

Had a great experience at Shoe Palace! Our sales associates was Randy .. he was super helpful and…read morewent out of his way to make sure we got exactly what we needed. He was friendly, patient, and really knew his stuff.. made the process very easy!!! . The store had a good selection, and the vibes were on point. Definitely appreciate the awesome customer service. I'll be coming back for sure. Thanks again, Randy!!

Ihad a great experience shopping at Shoe Palace. The staff was friendly, patient, and really helped…read moreme find the right size and style without rushing me, and believe me when I shop for Jordan's. I go back-and-forth several times between two diff pairs. The store had a strong selection of Jordans and other name-brand sneakers, with plenty of sizes in stock and good color options.

I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are…read morepleasurable. Just one of many happy customers

I have been to this Nordstrom Rack few times in the past, but not in a very long time. I needed a…read morenice purse and couple of tiny perfumes. When I say tiny, I mean like something close to a perfume that is not too big in size. I was there like 4 days ago and was browsing all the aisles.I noticed how well, neat, organized the store is now; then it was before. A lot of employees on the floor asking questions if we needed any help. Everything was almost 75% off of the original price! Whether it was clothes/shoes, accessories, perfumes, lotions, soaps and/or other household/fashionable items. Brand names and fashionable trends. I really liked this store a lot. Mini version of the actual Nordstrom's that's in the mall.There were at least 3 cashiers working and all very friendly & helpful with the customers. The line was moving pretty fast & I liked that!! It was easy to navigate almost all the aisles. Top notch customer service, store was very clean, plenty of parking shared with a lot of other businesses and take a good look at my purse and the small bottled perfumes that I got under $180.00.(not including tax). Very content and impressed with everything & everyone! Keep up the good work! Will be back again soon.. if & when I am in the area, and/if I need anything else for me, for a gift, or something else.. Hope this store will NOT go out of business!!

Honestly, I love most Nordstrom Racks and this is one of the more clean and organized stores. I…read moredon't always find something when I go because Nordstrom Rack store usually only carry one or two of something, but what I really like are the shoes. I have discovered new brands here (like Rothys) and they have a great selection of sneakers. They have an especially amazing selection if you wear size 10 and above. I only wish my size 9 feet were a little bigger.

Came for sneakers and hats. Just a barbershop now. Did not get my hair cut. Review posted on…read more7/17/22.

I made a commitment to support small businesses in my area, which hasn't always been the best…read moreexperience. Eight 1 Eight is definitely one of the good ones. I placed an online order, after reviewing my order summary I noticed I ordered the wrong size. I immediately contacted the store. Mike one of the store's owners, provided excellent customer service by not just fixing my error but taking the time to talk to me about his store's collection. When I mentioned my goal of shopping small, he also shared that his store is involved in community service. Once my order arrived the quality of the shirt exceeded my expectations, I will definitely order again. And will make time to visit their store in the near future. A+.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Amazing customer service! We arrived around 6:10 PM knowing they closed at 7, but Owen went above…read moreand beyond and helped us all the way until 7:30. He was incredibly patient, knowledgeable, and genuinely wanted to make sure we found exactly what we needed. The entire experience felt welcoming and stress-free. Owen took the time to answer all of our questions and made us feel like valued customers even though it was past closing time. Truly above-and-beyond service!

I've accompanied my sister-in-law here before while her husband went through the fit test and got a…read morepair of recommended shoes. I've been wanting to do the fit test as well but haven't found the time yet. Over Black Friday I got a nice pair of Brooks online though and joined the VIP family rewards. If you are in the VIP rewards group, it has a 90-day Perfect Fit Guarantee so you can return for store credit, which can be used toward a different shoe or different size of the same shoe. If purchased online, you can get a refund within that time period. I called customer service to get the same shoe in a different size at the same price and went to the store to do my return of the first size. If you return in person vs mailing, the return is free. Customer service is great both over phone or in store. The three employees there in the store including the manager were so helpful with my return. Definitely recommend this location and this shoe company in general.

OMG!! Love love love haven't been here in ages, but everyone here is so nice!! Love they have my…read moreshoe choices!! Chris the fit expert was so helpful and patient!!

shop here very first time . Staffs were fully trained, they provided great customer service and…read morefriendly I bought a pair of work shoes without hesitation. Keep up the good!

If you have a whole day to waste please come here... They…read moremove so slow! They have a decent selection of shoes so that's great! But the customer service is sloooooooow. They had Nikes that were 30% & 40% off the original price which is great, but just be prepared to wait.

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

Every time I come to this store, there is always an issue with the prices. I haven't been to this…read morelocation in a long time, but today it was on my way home. I saw some shoes marked at a specific price, and I grabbed the size we needed. When I went to pay, I noticed they had charged me about $17 more than the posted price. I went back to the aisle to double-check the price and then approached the person in charge--who I assumed was the manager--to let her know they were falsely advertising the prices. She didn't say anything to me; she just walked over to a staff member and asked her to check the price without telling me what they were doing. I wasn't asking for a refund since I already paid knowing the price was different. I simply wanted to let them know the prices were incorrect. I did not appreciate the attitude or the way they handled the situation. I'm not sure how they treat other customers, but they definitely need to improve. Regardless of the issue, we are customers and we deserve better service.

I stopped by this Foot Locker today while my wife was shopping at other stores. I came to look at…read moretheir basketball shoes and Air Jordan's. They have a lot of workers here so you'll find someone to help you if needed, the worker all wears the referee clothing. I had 3 different people asking if I needed help while looking at shoes. They also have other stuff here as well like pants, socks, sweather and hats. I saw some nice Jordans that were on sale for Cyber Monday but I didn't buy it.

the personnel in the store were plain rude not helpful and totally inexperienced with people. one…read moreespecially Michele who was on as cashier at the time was so arrogant and rude like it was beneath her to answer any questions and pretended not to hear your question and constantly chewing gum and smacking it like some juvenile... would recommend this store for any kind of service at all ....