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    Carter's Babies & Kids

    2.8 (9 reviews)
    Closed 9:00 am - 9:00 pm

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    Phone Doctor

    Phone Doctor

    2.3(9 reviews)
    5.0 mi

    1 Star -- If I could give zero, I would…read more I went through a two-week nightmare and five separate trips to Phone Doctor 59 after purchasing an iPhone 14 Plus for $450 cash on Nov 11. The phone started restarting the very next day, and things only got worse from there. Trip 1 - Purchase (Nov 11) Bought the phone. It began restarting on its own the next day. Called and messaged staff. Trip 2 - Drop-Off Attempt & Intimidation (Nov 18) When I returned to report the issue in person, the manager wasn't there, and staff refused to look at the phone. When I asked where I could leave a review, a women staff member told me that if I left a bad review, the manager wouldn't help me. Completely unprofessional and intimidating. Trip 3 - Actual Drop-Off (Nov 19) Finally dropped off the phone after more messaging. Trip 4 - Still Not Fixed (Nov 20) Staff claimed there was "moisture in the charging port." I picked it up, and the phone restarted again that same night. I messaged and asked for a refund. Trip 5 - Forced Exchange + $50 Upcharge (Nov 21) I came back requesting a refund. Instead, the manager took the phone, handed me a scratched, beat-up red iPhone 14 Plus, and walked away. Staff informed me I would not be getting a refund. I told staff I didn't want the color and that the IPhone appeared to have damage to it. The only other option was an iPhone 15 for an extra $50, which I ended up paying because I didn't want a damaged phone I didn't choose. No apology. No accountability. No professionalism. I spent over $40 each trip, FIVE trips, and even more money because of their faulty device. This business lacks honesty, customer service, and basic respect. I strongly recommend avoiding Phone Doctor 59. 1/10 -- would not recommend.

    They should close this place down they love to scam little girls my sister went in the repair her…read moreiPhones back screen and change the battery and when repairing the battery the Broke the front screen they weren't planning to fix it they had charged her 140 when she had given her phone to them and when she arrived they were wanting to charge her for the screen they had broken when I arrived to confront t them about their mistake and as they broke the screen they had to fix it instead of charging her for they're mistake the girl that was working in the front decided to charge me 110 telling me that my sister hadn't paid and said that they give her a discount for breaking the front screen and that they were going to fix the front screen for free when I found out that my sister had already paid them 140 on arrival my little sister started panicking not knowing how to speak up for herself the manger there started pressuring her to speak up for herself and be belittling her that's when I had to step in and talk to him and he proceeded to tell me that I was not her lawyer that she should know how to speak up for herself. He cost her lots of anxiety and panic. Did not want to return her money to her and started saying that she never had paid, and that he had to check cameras. When he finally found out that she did pay. He decided to give her 110 back and started saying that they did not offer discount that the Lady had offered since the beginning further mistakes that man was awfully rude, and disrespectful to my sister, making her have anxiety attack .

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    Phone Doctor - Before and after pictures of a back glass repair

    Before and after pictures of a back glass repair

    Phone Doctor

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    Carter's Babies & Kids - accessories - Updated May 2026

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