Excellent customer service and selection at this location. Staff were helpful from the time we walked in. Merchandise was arranged well. Located in the Palm Valley Pavillion West shopping center read more

This was one of the worst shopping experiences I've had with Bath & Body Works. I placed an order for 14 candles during the $9.95 sale online, and as soon as I checked out, my card was hit with a $159.16 charge. Then the app immediately crashed and showed an error. No confirmation, no order -- just my money taken. I reached out to customer service, and their response was basically, "Too bad." They told me I'd have to wait 3-5 business days for my money to be returned and that they wouldn't honor the sale price, even though the glitch was 100% on their end. So I'm stuck waiting for a refund and completely lost the sale because of their broken app. These candles were for Christmas gifts. This is unacceptable. A company this big shouldn't be taking people's money, failing to process orders, and then refusing to make it right. Bath & Body Works seriously needs to fix their system and their customer service, because this was beyond frustrating and completely unprofessional. read more

The manager needs better training. Came there this morning and was greeted by a woman who worked there saying the soap was $3.25. I grabbed a couple and headed to check out when the woman at the register said they were.$8.95. I let her know that the woman at the door had said a different price so she went and got her manager. The manager said he could not honor what the woman had said. He also insinuated that I was a liar saying people come in they're saying that all the time. I asked him to ask the woman at the door and he said no. I also said what about the customer service and he said he will talk to the woman at the door and that's all. It's not the first time that this happens here. It seems like the employees never are on the same page.. read more

Kaiden was awesome-was familiar with all of the scents and knew where everything was. Made my shopping experience way easier!

Jacqueline was very friendly and very helpful. We need more people like her. When I entered the store she right away welcomed me and asked if I needed help. read more

The variety and smell is amazing . They advertising products that are there to pick up and then have the store say sorry we don't have that anymore Really sucks! I shop on the app $1.98 wallflowers refills I love to buy , instead I get told "not available ". Out of stock bulssdhotbeach time. Why advertise what you don't have Don't advertise great priced items to buy and tell us oh sorry not instock anymore ! read more

I had such a good experience at this location. Lisa was very helpful and knowledgeable with all of the questions I had

Well I will have to say I had this place rated as 5 stars and shopped here all the time but after the last trip here I will never be back just an absolute disappointment the staff and manager seemed to have mostly changed and you definitely don't get the helpful and courteous vibe you use to I would much rather go to a different company or store farther away then to ever frequent this location. read more

Probably one of the best locations I've been in customer service wise; great explanation of current sales, greeting and willingness to help. I came in today with coupons in hand ready to go crazy on their hand soap sale. I also had a free item with certain $ purchase...mission accepted. I found 6 soaps for $27 as well as hand sanitizers, room spray and my free hand lotion. Store is very clean and well organized. Checkout was fast and easy as well. read more

Friendly Staff I was so excited to see that a Bath & Body Works store open so close to home. I really enjoy every time I visit a Bath & Body Works store. This store has it all, shower gels, lotions, candles, and accessories and there's always some type of sale going on. The staff is friendly, accommodating, and will take their time to help you locate exactly what you are looking for. Great products, wallet-friendly prices, and excellent customer service, what more could you ask for? read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Goodyear, Arizona

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Update your store hours. Says you're open until 9 but I get here at 615 and I'm not allowed in. Also, this was the last night of the sale and I wanted to save on shipping. I'm pissed that I could've ordered them knowing the store closes at 6. read more

I drove from buckeye at 8:17pm on a Thursday just to find out they closed early and online it shows they are open until 9pm. I called and told the lady that I was outside and I traveled far and she did not show any empathy. There was people still shopping inside the store. Plenty of other people tried to open the door and it was locked. So don't go to this store after 8pm. I wish I could change the hours in the hospital I work and close at a certain time that I want not one that is published. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Goodyear, Arizona

This store has its ups and downs with me. Sometimes the staff is friendly and helpful, others I don't even exist. Usually not greeted or asked if I need help. Other people get greeted and helped while I don't. If the staff was friendlier and was willing to help maybe I'd be more inclined to come back. read more

Almost everyone I tell about this place, doesn't know that it's a gem tucked in this shopping center! It's so easy to pass by and I'm so happy it's on the westside. Love going here! Best location I've been to. The staff are wonderful, always eager to help. I've never had a bad experience with returns or exchanges. Everything us always neatly stocked and if you can't find what you need, someone is always available to go out of their way to help you. read more

To the person below who spoke about civil liberties. Wear your god damn mask. Ignorance. Don't be a douche and wear a mask. It's not about you. The world doesn't revolve around you. No one is violating your rights. Dear god get an education. The location is awesome and the service and people working there are always nice and helpful. Only douchebags like you write reviews like this. read more

$1.95 hand cremes ! yasssss ! Stopped in to get in on the sale that's going on just today! First time in this location and wow is it busy. The staff was quick to ask if I needed any assistance ( but I know my way around bath and body works ,maybe too well ) this location is bigger than the other one I usually go too which was nice! I'll be back when I'm over in these round abouts! read more

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This is the best location ever. All the people who work there are so inviting and sweet. They seem to genuinely care about what scents you love and are really warm and friendly without bugging you. Manager Janet is seriously the sweetest thing ever- the company should definitely never lose her! Renita is always so personable and seems to really love her job. Everyone is awesome! Seriously, everyone! I used to go to the B&BW at Park West but this is my store now :) read more

The only reason this store gets one star is because then I can write the review. My husband went in there looking for something they have sold in the past for my Christmas present and I can't believe the way the sales lady treated him. She was condescending and rude and after that he continued to shop and not a single other sales associate offered him assistance. I will never shop in this store again. read more

In search for a car freshener and the gal working up front notices I had an eye for the turtle one and showed me all of the other products with turtles! Super sweet, felt like I was talking to a friend! 4 stars because the store is a bit crowded with product- wish I had a little more wiggle room. read more

Bath & Body Works - New car freshener! - Cosmetics & Beauty Supply Near Me - Goodyear, Arizona

I went to get a set of things for my special guest and luckily everything was 3+3, girls there were so helpful and my guest loved all I got for them, I'm so happy read more

I am more of an online shopper than an in store shopper. This location always fills my orders and they always take great care in packing my boxes to make sure nothing breaks. I recently took advantage of the buy 2 get 2 candle sale. I ordered 12 candles in total and my first 8 were delivered today. Of the 8 candles all were in perfect condition. They took the time to bubble wrap all of the candles to make sure they arrived to me safely. Thank you so much for taking such great care of me and my orders. read more

I seriously love this Bath and Body location now and had the absolute BEST shopping experience there recently. We all know with COVID, shopping can be a less than an enjoyable experience. However, this was definitely NOT the case. The staff was helpful to my mom and I in finding the scents we were looking for and even steered us toward some items that were on sale and also fit our scent preference. They went out of their way to locate a particular fragrance we were looking for and were patient, understanding, friendly and extremely helpful. Timony (pardon the potential misspelling) was super helpful at checkout, letting me know that a couple of items were buy two get one free and was patient while I ran back to grab another. In a world where it seems like true customer service has vanished and is no more than a distant memory I truly appreciate the Bath and Body works team at the Goodyear location. read more

I love this location. The associates are so friendly and helpful everytime I come in and a few have even taken to learn my name which makes the experience that much more personal. read more

I was treated unfairly. She failed to wrap my glass fragrance refills and one broke as i got in the car