I'm not sure what's going on at this GRIFOLS-Biomat location but the customer service has gone…read moresouth suddenly. I'm not new to this group and I can confirm there's been a shift in the past few months. The management is micro managing the employees and they have become robotic, inefficient and RUDE. From the front staff to management something's gone south! Management walks around like they are Gods making smirky reprimands to staff right in front of clients. That's me. I'm the client and I'm about 10 seconds from walking away and never returning. In addition to the negative environment I've experienced, I recently noticed staff/phlebotomist's with 1-1.5 inch fake nails. This is just gross. I don't want someone who wipes their butt with fake nails that could easily break the protective gloves exposing my blood stream to the disgusting crap hiding under their fake nails. How is this even allowed? Studies show that human nails are an incubator for germs and viruses. Add the fakes that trap more and you have a breeding ground for bacteria. You people need to rethink your management choices and heads need to roll. You are overwhelming your staff while the management are basically worthless and not only NOT contributing to the basic flow of business but are a huge detriment. DO BETTER!

Don't come here! Your vehicle will get damaged on the property and they won't fix it for you or…read morehelp in any way. The rude "manager" needs to be fired for how she speaks to people. She will hang up on you and she needs to be held accountable.

With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin

The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye

Happy World Blood Donor Day! It just so happened this day coincides with my regularly scheduled,…read moreevery 56 days blood donation day (: a happy coincidence. I recently relocated to the area and this was my very first time visiting this blood donation center. I have religiously donated to the American Red Cross for decades now and wanted to continue that consistency. In all honesty, I was really anxious about donating here after reading a majority of the reviews. I have a ton going on right now, navigating a relocation, new job, new home, my weekly running mileage, new climate etc. and I knew I was in no condition to endure any mishaps that would potentially cause me to not feel well or put me off on the commitment to my ARC blood donations. My sons gf is a nurse and if you know me, you know I love the F word, but there's one in particular that I can't handle when it comes to veins, needles, and blood donations and that's "fishing". I did not want it to come down to missing a vein, "fishing" around for one or any issue that would cause me pain/discomfort or a bad first experience here at this center. I'm so glad I overcame my apprehension about coming to my appointment, because every single interaction from my 1230p check in, screening and blood draw was 5 STAR! The staff on duty during my visit were incredible and I pray I get them every time. I've always been a strong advocate of donating blood. It's something I'm wildly passionate about. Please consider donating if you haven't, it's extremely rewarding knowing the direct impact it has on human lives. Wonderful experience for my 105th pint donation today.

Love the energy at center. My 25th blood donation…read moretoday.Redcross amazes . Janisha and Mackenzie made the entire experience memorable.

It's Women's History Month! So I'm excited to write a review about a beloved woman-owned biz. It's…read morebeen a couple of years since I worked with NDDA to assist me with our first born daughter born in 2021. Melissa at NDDA was incredible from start to finish. When I originally called to ask some general questions about what exactly a doula does, she was kind, patient, and so freaking educated about the process of childbirth. We were offered a tour of Baylor hospital (virtual due to COVID), newborn classes, and tons of educational resources after booking with NDDA. What stood out to me most was the fact that the all female team there just made you feel like you were so seen, every step of the way. As a Black woman, childbirth can be an extremely scary experience, just look up the statistics of mistreatment in the healthcare space for minorities. Melissa and team advocated for my husband and I. We felt taken care of every step of the way. Thank you NDDA!

I've worked with North Dallas Doula Associates for both of my pregnancies. Specifically for my post…read morepartum care with getting placenta encapsulation. My primary reason too for picking this place was the fact they offer a beautiful placenta art print. I wanted to honor my placenta because it's such an incredible and powerful organ, and I'm obsessed with the art prints. They're both framed and are hanging up in my daughters' room. I've worked with Meredith L. and Madison Prez for the placenta encapsulation. They were both very easy to contact and responded promptly over text. I worked with Madison most recently, and she picked up the placenta and quickly processed it and delivered it to my home. I got placenta pills, a tincture, the keepsake cord, and the art print. I love the packaging and branding too- very alice in wonderland. I highly recommend this service and would work with Madison again. The art print she made was stunning!

I usually use my PCP lab at BSW and get blood drawn on first attempt. The doctor ordering this…read morebloodwork requires me to use LabCorp. 2 failed attempts by technician, then he called in a nurse (who just reported to work) to perform the 3rd successful attempt. I guess I will have to change this doctor. I am not willing to go through this unnecessary pain again.

Six weeks ago my wife was referred to LabCorp for some minor blood work. This facility is…read moreinconvenient for parking purposes. I wasn't able to check in using their cardreader system but the people in the office were too busy with personal conversations to care. The phlebotomist was unimpressive. Since that time I have received four notice about an invoice in text messages (2 one month ago, 2 today) with different invoice numbers. But I can't see them following their direction because they aren't my wife's invoices. They have connected my phone number to a couple (at least) different accounts. I was assured that my number had been removed from those accounts. Poor office help, unimpressive phlebotomist, billing software that stinks, and customer service that didn't serve. First and last experience with this lab.

The experience improved from when I first checked in for my daughter. The phlebotomist was very…read morenice and apologized for seeming gruff at the beginning and I'm so glad everything lightened and my daughter had a good experience having her blood drawn. Thank you so much. I do highly recommend this location. There's ample parking. It's just a little chilly in the waiting area so if you're cold natured bring a sweater the office building is very clean and nice.

I'm a fan of Labcorp. Anytime I get lab work done as requested by my doctor, I find a Labcorps…read morefacility where I can do it. They have a lot of locations. This one on Buckingham on the edge of Garland and Richardson is easily accessible. While you can just show up as a walk-in, I recommend you go online and setup an appointment. The online portal will show you all of the Labcorp locations on a map with the exact distance from you so that you can make a choice. You can also see the schedule of availability. If the location you want is booked, try a different location and you will probably get in at a time you want. Most locations have a kiosk where you can check-in as soon as you arrive. This location is still working on getting the system up and running. I prefer the kiosk for signing in because it doesn't require me to interact with anyone. You can scan your insurance card and driver's license in the kiosk too which means you don't have to worry about busy reception staff forgetting to return it to you. Appointments may take some extra time if you have paperwork to complete or if your doctor's orders haven't been received by the facility. The staff there are very helpful in getting things in order. They have helped me with the fax number and email for getting orders sent to them. Price is usually dictated by the type of lab work you are completing and your insurance coverage. The staff will have you sign a paper with your potential financial responsibility if they are unsure whether or not your insurance will cover the fees. This is a good thing because if the amount is exorbitant, you can deny paying the amount and receiving service. My favorite part about Labcorp is being able to get my test results in record time. I can view them online right away whereas it takes much longer before my doctor posts the results on my doctor's portal. In addition, Labcorp will display previous and current lab numbers so that you can see if there has been a change since the last time. The results are easy to read. It clearly shows the normal range and where you fall. You have to talk to your doctor about the meaning of the numbers and results, but if you have previously had conversations about the numbers with your doctor, you will already have an understanding of the numbers.

Words cannot express how amazing my team was to me the two weeks I was at the facility. The nurses…read moreand therapists were amazing. Just to name a few nurse Alex, Mia, Ashley, Franklin, and others were amazing. My therapist Logan was amazing along with Cali, Ryan, and others were 100% amazing. And I cannot leave without say thank you to the amazing doctors and case workers that assisted with my care. They all were top choice. The food at the facility was the best. They cared about everything while you were there. Thanks again

This is my rehab after my Stroke in May and I really wish I could get a hold of my therapy team…read morecause I'm not getting good therapy now and I miss Margaret and metal. My walking isn't getting better. I wish I could get in contact with them. I was doing better when I was in encompass. Now I'm alone with no one to watch me walk so I don't fall bc I have cerebral palsy and stroke. I wish I had the help of my therapy team I'm doing out patient at BSW institute for rehabilitation in Plano

Don't ever hire this cleaning Company ! Or work with them Super gross and Unprofessional ! They…read moreonly give you Pinesol and dish soap and a bottle of clorox spray and expect you to completely Sanitize ! Got hired to clean a Plasma Donation Center and quit within 3 days . They wanted us to mop blood with dish soap How Sanitary is that ? You would think this type of places would get more of a deeper cleaning and be well sanitazed ! and clean restrooms with a rag when there was blood on toilets or floor ! And they refused to pay for the 3 days we worked instead she got very Mad because we quit and wants us to fill an applocation for what ? if I am not working there ! And also when we quit they told us that we couldn't quit if we didint find them people.