1. CARSTAR Empire

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New Britain, CT

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CARSTAR Empire

2.8 (11 reviews)
Closed • 8:00 am - 5:00 pm

Services - CARSTAR Empire

Bumper repair

Collision repair

Dent removal

CARSTAR Empire Photos

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2 years ago

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3 years ago

Great service - conscientious - good job - on time - kept in touch - recommended by my insurance company and worked with them.

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11 years ago

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8 years ago

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12 years ago

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10 years ago

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11 years ago

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7 years ago

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9 years ago

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15 years ago

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7 years ago

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Safelite

Safelite

(46 reviews)

"I love the sound of breaking glass Especially when I'm…read morelonely I need the noises of destruction When there's nothing new" (Nick Lowe) We never heard or saw the glass break. But one fine day out of the blue we noticed a crack in the windshield of our 2015 Subaru. It looked like an impact from a pebble that spread diagonally upward about a foot long. We called our insurance company on May 1, confirmed our glass coverage, and were offered the option to choose our own repair vendor or go through them and their relationship with Safelite. We chose the latter and were scheduled for the windshield replacement on May 7. After that, communication was never a problem with Safelite. They contacted us through seven e-mails and twelve texts with (imbedded document links) over the next ten days. The communications covered appointment confirmations, confirmation requests, reminders, one appointment change, completion notification, bill review, and a certificate of re-calibration for the windshield related electronics, cameras, etc. We dropped the car off on May 11 and were given the option to hang out in their K-Cup equipped waiting room or come back later. The estimated time period for the work was 2-3 hours. We decided to leave the car and went to lunch at Parkville Market. About an hour later, they texted us and said the work was completed. Our technician, Benjamin, was professional, helpful, and friendly. Safelite took good care of us.

Horrible experience. My first appointment was canceled despite getting a confirmation text message…read more They stated it was a system generated confirmation and that they tried to call me. I did miss their call but they only tried me once the day before but never notified me my apt was canceled until I arrived for my windshield replacement. They said I didn't book enough time and that because I was paying in person I needed to confirm by speaking to someone6. Fine. I tried to schedule again for later that same day and was able to do online. When I went to call THEM to confirm before going back I got an AI agent and then a national agent who had to then call the local site to confirm. Well guess what? They said they couldn't honor the new appointment time because they were short staffed for the weekend. Ugh. I rescheduled 2 weeks later. Appointment was at 9 am and was told it would be 3 hours. My car took 6+ hours and no body contacted me once the 3 hour window was over. I had to once again call the AI agent to request an update on my car. So instead of noon like I was promised my car still wasnt ready at 3. When I arrived at 3:15 my car still wasnt ready and they said it would be ANOTHEr 20 minutes. Awful customer service. Very frustrating company and I dont recommend this location.at ALL.

Safelite AutoGlass

Safelite AutoGlass

(35 reviews)

I was in, I was out, and on went my day, The tech was like a…read moresuperhero (up, up, and away!), He replaced my windshield in less than an hour?! Forget Iron Man, that's serious power. Safelite turned what I thought was going to be a disastrous experience into one of the easiest experiences of my life. A huge rock got kicked up on the highway and made a huge crack in my windshield. On Monday morning I filed an insurance claim and scheduled an appointment with Safelite right online. Within a few minutes I had a confirmation email from Safelite, and was able to pretty much immediately bring my car into their facility. The receptionist already had all my information when I got there (didn't need to fill out anything) and the technician (who had a huge smile on his face) brought my car in as soon as I got there. Within an hour I had a brand new windshield along with a vacuumed-out car. They were even able to salvage the stickers from my old windshield. Couldn't have gone smoother. As an added bonus, the waiting room at Safelite had free K-Cup coffee, soda, water, cookies, and chips! They might be a big chain, but Safelite treats you like you are the only customer on Earth.

Julian is the tech you want at the Rocky Hill location. The west hartford location did a very poor…read moreinitial replacement and it was very stressful, but thankfully I found Julian and the Rocky Hill team. Extraordinary attention to detail, very honest and professional. Looks BETTER than new!!! Very satisfied.

CARSTAR Empire - bodyshops - Updated October 2026

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