A HORRIBLE EXPERIENCE!!!!
I stopped by as a walk in to have my manicure and pedicure, and at the time a gentleman named Tony assisted with both. He did an amazing job and was very kind to me. After my pedicure I requested for just a regular manicure instead of gel polish. After my manicure was finished, I left the salon after 10 minutes with my nails still feeling a bit wet and tacky. When I arrived home I bumped my hand onto a surface and it damaged one of my nail polish. I called the salon back admitting it was my mistake that I asked for a regular polish and if it could be changed to gel polish instead, and requested Tony since he helped me earlier. I am attending a graduation for my niece and wanted all of my nails done, and I was willing to pay the cost in addition to the service earlier that was already paid for (plus tip). I was advised I could return but there would be a bit of a wait until Tony was available, which I did not mind at all and was willing to do so. When I arrived, Tony said he'll be with me shortly once he is finished with another customer, and I told him no worries and to take his time. While sitting at the front lobby for about 5 minutes, this very disgruntled, angry nail technician whom I have not met before nor waited on me earlier that morning, called me over to have a seat at Tony's station. She asked me in a very angry tone why I changed my mind. I calmly explained to her and apologized, then she continued to scold me very loudly saying "When you want gel, you should have asked for gel!!!" She was extremely aggressive while removing my nail polish whilst speaking very rude and derogatory about me in her asian language to the other nail technicians. That was when Cindy, the salon owner stepped in and handled it from there. While Cindy was doing my nails, I noticed the two arguing and the disgruntled nail technician was still talking about me very loudly for everyone to hear. She spoke so loudly and aggressively, I sensed somehow it was about me. I asked Cindy if she was upset and Cindy nodded her head 'yes'. I got teary-eyed thinking I had done something very wrong. Cindy was very kind to me and told me to forget about it and not to worry about it, then motioned with her hand that this woman is quite a talker. I left the salon in tears.
What I experienced was beyond unacceptable and was treated horribly by this rude nail technician with her very unprofessional behavior and bad conduct. I was berated, maligned, and humiliated in front of not only her coworkers but also in front of other customers. Since she often speaks her foreign language, it seems she gossips about her customers right in their faces, and I myself witnessed it first hand! Bottom line is, they still got paid and I even paid the additional charge. But the fact that this very rude and hostile woman is STILL employed at that salon is why I will NEVER step foot there again, and will NOT recommend that place to friends and family!!! read more