This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

Because they came right out and fixed the problem. I don't have anything else to say.read more

As a woman, this is the automotive shop to go to and have your vehicle fixed. They have new…read moreownership as of this year but it is still all in the family. They are extremely nice!! They have very fair pricing and lower than one would expect. Service was fast and wonderful!! We will definitely be using them in the future!!

I want to provide another shout out to Hub Automotive. I finally took my car in for a LOT of…read moreregular maintenance work that i had ignored for ... years (typical stuff like tune up, fluids, belts, spark plugs, etc). After the initial fix, I still had some follow up items because things were not quite perfect with my ride. The Hub saw me right away, got things tweaked perfectly, and now my car drives just like the day I bought it off the acura lot. I really appreciate all of the great and hard work hub automotive does! And they are dog friendly :D.

The quality of work is horrible and overpriced compared to other shops. Often end up paying twice…read moreas much to fix problems they created.

I always use take 5 oil change on Poplar. The staff are friendly and knowledgeable. They work hard…read moreand fast. I never see anyone just standing around. I have received nothing but top service at this location. I highly recommend this location. A few names that come to mind this last change are Jeremy, Mason, Ethen.

Adam was a amazing! So kind knew I was in a rush helped me out! He was truly so helpful! Give this…read moreman a raise!

Very very thorough diagnosis and repairs. I will return! Like All repair shops repairs are…read moreexpensive. Mostly labor costs. But if the work is done properly the price is not subject to scrutiny.

Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

I didn't catch the name of the guy who helped me, but he was working the front desk on Saturday…read moremorning, April 17 2021 and had both arms covered with tattoo sleeves. I wanted to leave this review because this guy saved my ass. I went to sleep early on Friday to go to Steve's Auto down the street because Steve's Auto told me to come in at 8am when I called ahead. I showed up at Steve's, and they told me they were too busy and to go somewhere else. So somewhere else I went. I'm new in town so don't know any places to get my car fixed, and Steve's was my only option that I researched. I went to Goodyear after dealing with that rude front desk guy at Steve's, and found the Goodyear rep at the front desk like a mechanical Jesus. He was so damn nice and accommodating. Within 10 minutes of walking in, he knew immediately what the issue was. He walked out with me to my car, did his thing under the hood, and viola..no more check engine light. Best part about it is that I didn't even spend a dime. I wish I caught this guys name, but Goodyear if you're reading this, find out who he is and give him a bonus. Dude deserves it. I will be coming here from now on with any repairs I need.

Turns out my husband told me to just go on and get a full set of 4 tires. Guess who I'm not buying…read morethem from??? Yep, went to Firestone. Will never forget that horrible experience at Goodyear. Goodyear , right, what year are they good?