My number 1 go to shop for an oil change since 2012. I never had an issue with the service…read moredepartment its always friendly and helpful.

They are always quick and friendly. My favorite Valvoline location to get an oil change.read more

I never allow anyone in my vehicle, I had it towed to Gateway Tires for a new battery ..I noticed…read morethat the driver of the tow truck that Gateway uses, asked me to go inside after arriving...between them and getting my car serviced, I had about 5 CDs missing...I'm not sure who got them....but, they were there before .I'm just looking for them, and they are gone!

Cynthia on Summer Ave is the best! Made an appointment,…read moreordered tires ahead of time, everything was done including a front end alignment In less than 3 hours!

The mechanic I usually take my cars to is almost to Bartlett and I wanted to try something close…read moreand in the CY neighborhood. I came in looking for a convenient, quick change on my brakes. I knew that was the problem. I also knew the car I was bringing was an older "clunker" that I did not want to invest much into for repairs. Upon arrival, I attempted to explain this to the receptionist. She didn't even make contact with me, but instead just told me that the mechanic would take care of things. I should have insisted on speaking to someone but I wanted to trust the process. When I received the quote, I knew it was way off. I reached out to my mechanic (who also has Yelp reviews of 4.6+ as well) and asked if it sounded strange. He said he could beat it by $400, and probably more. I picked up my car (which still cost me a $125 diagnostic service fee) and took it to my other mechanic who did the work for $800 less. I'm sure The Hub stands by their work and their quote, but that is just so, so far off and a bit toned def to this customer's needs. All your receptionist had to do was listen to me and consider my request, but instead, you lost a potential new customer from the CY neighborhood. I hate that because I want to support local joints. From what other reviews say, this is a highly reputable place to take your vehicles -- so I can't argue its quality. I can only warn the consumer of its seemingly astronomical, pricey quotes.

The mechanic, also the owner, seems to have a good handle on easy repairs and maintenance but is…read moreout of his league when it comes to anything more complex. In fact, he's pretty incompetent. Too many times he misdiagnosed problems with my car (always at my expense) then aggressively pressured to have unneeded issues fixed sooner than later. Not a good or honest way to do business.

Adam was a amazing! So kind knew I was in a rush helped me out! He was truly so helpful! Give this…read moreman a raise!

They will not top off your tires if you go after an oil change. They used to do this, but I was…read moretold that "he doesn't want anyone pulling up out front" as I also saw the guy working there yelling. Pretty wild that in cold weather you can't go get your tires topped off where you paid for an oil change. I'll go somewhere that offers this service.

Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

They've been maintaining my 20-year-old truck beautifully since maybe 2012. Sometime in 2021-22…read morethey did a complete brake overhaul--a flush, new rotors, pads, etc. I've NEVER had a complaint about their work, they're very competent and competitively priced. Here's the problem--they do a routine inspection checking all the fluids, brake pads, tires, alignment, etc., but the last time I was there, less than 18 months and 7,000 miles after my complete brake job, their "inspector" reported that my brake fluid was SHOT, and needed to be flushed. He even furnished a picture of the test strip he supposedly used. Remembering that they had just done all of that work on my previous visit, I declined the unnecessary service, and just had them change the oil, rotate the tires, and replace a belt. When I asked the manager, WTF? He stood by the technician's report and even "postured" a little like he was daring me to question it. I just rolled my eyes and walked away. He knew he was busted. I've attached the pictures they sent me. One end of the test strip is for coolant, the other is for brake fluid. The "technician" swapped in a bad brake fluid test strip from some other car for his photograph. I took the vehicle home, bought a GOOD brake fluid testing unit online. It arrived the next day, and showed that my brake fluid was like new. I checked it again last week (July 2025), it's still in great shape. I drive It less than 5,000 miles a year and it stays in a very well insulated garage. I could tell you about the time they stripped the threads on my oil drain plug, and how it leaked all over my spotless garage floor on Christmas Eve. Or how they sent me pictures of oil leaking out of the pan (I delayed having this repair done and it magically cured itself!) Or the time they replaced my spark plugs twice within a 20,000 mile period (because I wasn't paying attention and said to go ahead and do it) --but all of that is water under the bridge. So basically, in May of 2024, a tech and his manager both tried to trick me into paying for an unnecessary brake flush. Not the first time they had tried something like this, but it was the first time I noticed. I see the reviews since then seem to have declined, as well. Maybe I'm not alone? Not a very Christian thing to do, IMO. I read a Book once that said it's against the rules to violate or misrepresent the "name, image, and likeness" of the Almighty. Somebody will have to answer for that someday. Not my place, not my problem. I'm selling the old truck soon anyway, won't be going back to CBA. It's a shame, because like I said, they did very good work for me, they did it fast, and were very polite.

Do not trust what they tell you…read more Just visited this Goodyear stop with a flat tire with only 800 miles on it. I was told it was a puncture that could not be patched. I decided to take it to my car dealer. They plugged it for $35. Beware of this shop.

Went online opened a line of credit with them to get the 6 months same as cash. Called and reviewed…read morethe three issues I wanted serviced for like $300. Dropped off the car, again went over the three things. They called an hour or so latter, we reviewed the three issues I wanted serviced. They reviewed three items they were trying to up-sale. I declined. I called to see if the car was ready , they again tried to up-sale so I again declined. I went to pick it up. We reviewed the three items, I paid then walked out to the car. It was obvious the tire rotation wasn't done. Went back in, and showed they charged me and explained no rotation. Same from tires has not been rotated. They came back and offered to refund saying the car tires didn't meet corporate expectations. Like wtf? The car is a CPO and not even a year old. One front tire was replaced two months ago. They overlooked it, charged me and didn't want to do it. Just unscrupulous and so petty. I won't be back. They are quick to up-sale but don't even fix the issues I paid for.

Tim and his team are outstanding! I got a flat while in Memphis on vacation. He was extremely…read morehelpful, provided above and beyond service and had me on my way in less than 90 minutes. Turned what could have been a major vacation headache into a relatively minor inconvenience. Thanks folks!

I've been going to this Firestone for like over three years. They have good technicians. The front…read morestaff is also very helpful and good at customer service. I would recommend calling ahead to make sure they have a time available because sometimes their shop can get busy overall I think it's a good place to get your car worked on especially if you worked downtown you can take Groove on demand public transportation, taxi service, and get a cheap ride from Firestone to your work and then back my last service there was an oil change, but I've had a lot of suspension work and repairing a coolant leak and my car is still going over 200,000 miles