Mother's Day '25 - Horrendous service from the minute we walked in. My daughter wanted to surprise me with a brunch that she set up on her own, she made the reservations on opentable.com and had the confirmation email. We show up on time, barely any patrons in the place. Hostess is having a problem finding our reservation and keeps us standing there over 5 minutes repeatedly asking questions about how and when my daughter reserved the table, as if she didn't believe we had done it correctly or at all. Very rude the entire time, finally she found our name and almost looked annoyed that we were right and she was wrong, no apology for making us stand in the doorway like idiots. Being that the place was 80% empty she could've sat us at one of the tables while she continued searching online. Still, we let that go and were looking forward to brunch. Waitress was nice, took our coffee orders and they came out relatively quickly along with complementary breads and muffins. That is by far the only thing that went right that day. She took a very long time to come back and take our food orders but we weren't in a rush and figured once the orders were in the food shouldn't take long since it was empty. I couldn't be more wrong. Food never came and we never saw the waitress again. It was probably 30 minutes before we said okay we need to find her and see what's happening. We asked another waiter if he could find her and needless to say she never showed up. The hostess who was in clear view of us at our table the entire time didn't make any effort to come to the table and see what's wrong. She was too busy chatting with her coworker to notice. When all was said and done we were there 90 minutes and had only gotten coffee and the free breads. My father who never in his life left a table in that manner even said, "it's time to go" but being a better person than me he left $20 on the table for the coffee and we walked out. Walked right past the hostess and she didn't say a word. I wouldn't have expected anything more out of her anyway. Mother's Day was ruined, my daughter was so upset and we were not going to find anywhere else to go without a reservation on Mother's Day at noon so we just went home. I called the restaurant, Milleridge inn rep took my information and said she would have the manager of the carriage house call. He did, days later. He listened to everything and apologized profusely, he said I was on a long list of other patrons from Mother's Day who he needed to call back as they had similar experiences and he blamed it on the chef not showing up and him having to run the kitchen on his own that day. I said, I understand and thanked him for being honest and taking accountability. He said he would be sending us a $100 gift card, mailed to my home, to make this right as he wanted to give us the experience we had hoped for at his establishment. Gift card never arrived. About 6 weeks later I called the Milleridge inn again, explained the situation, my message would be sent to the manager and he would be calling me back. No call back, no nothing. Seemed the managers strategy was to appease me to no end, give me a sob story about how difficult it was to find good help, promise to make it right, and then hope I forget about it all in time and not remember the gift card was supposed to come. Sorry guy, I didn't forget and while we had always had a good experience at Milleridge Inn, even had two parties there over the years, we won't be dining there or the Carriage house ever again. read more