Very helpful and sweet girl answered the phone and helped me make an informed decision about replacing some carpet in our basement.

There is no one else we would trust with our flooring! They were kind, quick, and helpful. We got carpet for our bedroom and they went above and beyond to make it perfect. They are very knowledgeable about the different things that would work and we are extremely happy with the end result. We will absolutely be back. They have a huge selection and trustworthy installers. read more

I was impressed with the customer service from Carpetland. Our sales associate Dakota did an excellent job answering our questions and guiding us through the process of redoing our floors. read more

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Minus 4 actually. Two weeks into this mess and STILL no estaminet. 1- sorry we have nobody to come measure until tomorrow 2- sorry can't get estaminet because they have the day off (Tuesday). 3- only one person is to give estaminet. Omg I'm so not the one. I would not ever have carpet land work for me . It's a wonder they stay in business as they are rude and in no rush at all. read more

I have to say thank you to Christina Perrin for pulling through for me at the last minute!!! I had an order placed with a company that fell through at the last minute. I got a hold of Christina and discussed what I was looking for. After we went over the available options she took the time to come out to the property and send me photos of various colors till we got it just right. She worked with scheduling the install and placing the special order for the exact carpet I wanted. The install was done to perfection and I could not be happier with my experience. read more

Carpetland USA - empty living room with sliding glass doors - Flooring Near Me - Roanoke, Virginia

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I would give them a "0" rating if possible. After calling them and explaining our situation, the employee sounded willing to assist. My wife drove there to look at a color of carpet and flooring for our new home. We are relocating out-of-state and she was trying to see a Shaw product that was picked on the house. When my wife arrived, she was told that there are a lot of Shaw products and they wouldn't help us locate the exact product we were looking for. The employee suggested we fly to Atlanta to look at carpets there, which is where we are relocating. So, highly encourage everyone to take business elsewhere. Awful customer service. read more

Poor customer service, uneducated floor staff, unorganized, and unprofessional! Notice the pictures below of the very large noticeable seams in our master bedroom! Buyers beware! This review is for The Plantation Road store in Roanoke!!!! read more

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One star is good for the staff especially management at this business. Awful customer service after half payed down. Look else where.

I haven't purchased as of yet but I will write a separate review on the installation process...as for now my experience has been a great one! Christina has been beyond helpful and honest about quality and not over spending on something that isnt going to make a huge difference. Of the three sales associates in there she is the only one I've seen up and hustling to help customers..usually more than one at a time...shes never once been pushy and is genuinely trying to help find what is going to be perfect for my particular space! read more

Continued from my other review on Carpetland on Electric. THE CARPET INSTALL BY TRAVIS AND TEAM I go back to work the next day and Travis and his team show up at the house to lay the carpet. My room is 15w x 17L. The carpet that we ordered (which I salesperson failed to mention) was only 12w. We found this out because after the install was done and I got home, I noticed a seam immediately when I walked in because it was 1 foot from the foyer and started at the window and ran nearly the length of the floor. But because Carpetland messed up on the measurements all around, we had 3 seams in our carpet. It was the most ridiculous thing I had seen since Obama was elected the second time. I could not believe it. I immediately called PK and told him about this...he said he was sorry and I needed to come in and pick out a different piece. Which I did and they (ate) the upcharge on the square footage. In addition to all this, when Travis and team showed up they immediately start moving furniture without asking my wife where she would like to have it sat. They put the couch in the kitchen and they went to put it back in the living room, my wife noticed the kitchen floor vinyl was ripped. Admittedly, my kids could have done it but the couch should have been placed on sliders or they could have placed outside because it was not raining anymore. Either way, they were responsible. Travis realized that and tried to make a deal with my wife. He said he could not afford to pay the $800 it would take to replace the floor so he asked if he could replace the carpet on our steps (only because we had entertained that early on, how he knew that I have no idea) but if we bought the carpet he would buy the padding and install for free. I couldn't believe he was bartering. Then Jeff comes over the next day to repair the vinyl and it was a joke, he barely used any glue...it came up almost immediately. I told Carpetland to never let Jeff step foot on my property again. THE WAIT We had to wait about a week for the new carpet and the new trim to come in. All the quarter round needed replacing, well, 80% because Jeff did not cut it right. We had cracked quarter round (qr for future reference) and we had qw that was cut with no returns on the end and we had qw that had 3 or 4 brad nails in less than an 8th of an of space and almost none of the 90s on the qw met. There were gaps big enough for me to put 6-7 business cards in. It was really bad. THE LIST OF THINGS *Dust everywhere, including all over and in my 65" TV hanging on the wall and all over the pics and mirror in the dining room and living room. All over the ceilings and walls and anywhere that had a surface and as I mentioned earlier, upstairs as well. *Quarter round extremely messed up and ruined *Flooring that was damaged by Jeff (didn't mention earlier) and had to be replaced *Grease spot on my steps because Jeff walked upstairs in my house to use restroom because the door was off the one in the hallway (which is fine if he had on shoe protectors) *Kitchen floor torn *Carpet had 3 seams *Thresholds were still not down *EVERYTHING needed to be cleaned *Trane unit had dust in it *Old carpet left outside of house over 2 nights when Jeff should have removed *Mis-measured estmates *Jeff measuring the carpet that is now being replaced so he can give it to a family member because he "repaired" kitchen floor and Travis "owed" it to him to do that. *Travis bartering with my wife and I about the rip in the kitchen floor. *Jeff using a mitre saw in my house on the brand new floor that he just installed the day before. *Jeff leaves tools behind at my house on the kitchen counters *Jeff never cleaned up after he used the mitre saw *Jeff butted together a 3 foot piece of threshold and said most homeowners do that. Yea right, nobody does that on that small of a piece, he just messed up his cutting. *Jeff cussing around my kids and smoking and throwing cigarette butts in the yard. *Sawdust all over my garage from when Jeff used it on day one. *I am sure I am missing something THE RESULTS Carpetland reacted swiftly after they found out just how bad things were. Blaine, the store manager and Tom, the VP for Carpetland and Tim, the head carpenter came out to my house and became very concerned. I requested (short of demanding) that a professional cleaning service come in and clean the house and a professional carpet shampoo was to be performed on the carpet upstairs, including stairs, and Woods Heating and Air (the guys that I bought and had install the Trane) come in and clean coils and furnace and check ducts and repair the kitchen floor and replace the quarter round and thresholds. We had to wait a few days but it got done. In fact, the carpet shampooers are coming tomorrow. THE CONCLUSION Never ever again will I spend my hard earned money at Carpetland again. read more

It all started with an incorrect quote and went downhill from there. When the wife and I got to the store to see the laminate that PK had selected, he started by informing us that his math was off and the cost would be almost double. At least he was honest a apologetic. We scheduled install of laminate in one room and carpet on stairs. After the work (which by the way we found out that the installers are not required to clean up. That is the customer's responsibility) I was very surprised to find out that Carpet Land does not come and inspect the final product. The laminate was a great match and for the most part, install was acceptable. The was a 2' piece of quarter round that was actually pieced together. Looks terrible. The installers blamed PK saying he sorted them on enough pieces. PK said that because of lengths sometimes they have to cut and join. On a 2' piece? Please! The padding on the stairs is barely noticeable. We followed up with PK (which is when we found out we clean up, not them) and expressed the few minor concerns. They left several pieces of carpet but no laminate and i know there was some left. PK called the installers and informed us that all they took away were "cut" pieces that we would would not want. I questioned that. He called them again and then me to tell me that they did indeed leave us some laminate. I assured him that they did not. He promised to get to the bottom of it and call me back. Still waiting on that call. Hidnsight is 20/20. Take your time. Read reviews. read more

Mr. Ewers, Cannot seem to catch you at the store! I'm busy or you are! I really wanted to express my thanks for the great service and consideration I received at Carpetland on Plantation Road in Roanoke. When I called, staff was courteous and eager to help, my visit to the store was very pleasant and the purchase and installation meshed perfectly with other contractors. It was probably a small job to you, but it was very large one for me! When I can get to the kitchen floor replacement, as Arnold said, "I'll be back!! " read more

The people I've dealt with here I have caught in a few "white" lies which makes me not trust the whole company. Whether that is fair or not... I don't know. A little on the expensive side. read more

Another example of overcharging by PK and Carpetland. Went to price vinyl plank flooring and were told that the price was $4 a square foot. We had shopped on line and found same flooring for $2.86 free shipping. PK said that he would match price. We ordered and installed it. Then noticed after charged that he charged us $3.35 a square foot. Confronted PK and he said I was not correct. Why would I order 1500 square feet at his price when I knew I could get it cheaper!! Filed dispute with Wells Fargo and they did nothing. Check your numbers because PK has a sharp pencil and he'll stick you with it if he gets a chance. By the way we needed 700 square feet of same flooring for another project. and ordered it on line and got it for $2.99 free shipping. So not checking my numbers cost me $750, my bad , but it won't happen again especially at Carpetland! read more