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    Carpetland USA

    2.7 (14 reviews)
    Open 9:00 am - 6:00 pm

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    Michael W.

    I have to say thank you to Christina Perrin for pulling through for me at the last minute!!! I had an order placed with a company that fell through at the last minute. I got a hold of Christina and discussed what I was looking for. After we went over the available options she took the time to come out to the property and send me photos of various colors till we got it just right. She worked with scheduling the install and placing the special order for the exact carpet I wanted. The install was done to perfection and I could not be happier with my experience.

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    11 months ago

    Very helpful and sweet girl answered the phone and helped me make an informed decision about replacing some carpet in our basement.

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    10 months ago

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    2 years ago

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    6 years ago

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    Josh L.

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    3 years ago

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    8 years ago

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    7 years ago

    One star is good for the staff especially management at this business. Awful customer service after half payed down. Look else where.

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    8 years ago

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    11 years ago

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    9 years ago

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    12 years ago

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    13 years ago

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    9 years ago

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    Carpetland USA

    Carpetland USA

    (3 reviews)

    The whole ordeal with Carpet Land on Electric Road in Roanoke VA was a mess!! The subcontractors…read morethat lay the carpet had attitude, spoke very little English, made me feel uncomfortable in my own home and cussed. My husband came home early to be here with me. The contractors ripped the step carpet out AFTER they laid the padding and made a huge mess on new padding. They cut a hole in my padding for a "hump" area and when I said something the contractor told me maybe I should get another contractor. I let the manager, Blane, know of what had been done and he called contractor while working at my house and contractor was loud and unprofessional. (I have voice video of this as well) There was not enough carpet that I paid for after contractor had started laying it, so then manager told me they only had a darker color in stock of same grade. (I had movers coming that weekend so had to take what I could get at this point otherwise it would be the following week for carpet) When I discussed the seams the contractor said I would see with the salesman Ron, Ron told me if I didn't want to see seams I should have spent more money. Ron suggested he should just give me a refund and I can go somewhere else, knowing I had movers that weekend! and 3k is what I spent so carpet was not cheap) Nothing less than a jerkface. Contractor asked my husband to do a final walkthrough and left my home before asking my husband if it was satisfactory. Carpet Land is a joke. Never again, and I will be going to the BBB as well. I have videos and pictures to support everything I have said as well.

    The manager Keith definitely needs some work on how he handles customers. What a bad attitude and…read moreit showed as the store was empty on a Saturday where other locations were busy. Hopefully upper management sees this and gets this taken care of or finds a better manager with good people skills. We didn't even get a hello when we walked in but was very nasty to us. We will not be returning and are doing a lot of home upgrades.

    Carpetland USA

    Carpetland USA

    (4 reviews)

    Always great service!!! Great products and great value!! Everyone that works here is always…read morefriendly, happy and helpful. Very knowledgeable of their business and can help with your specific needs.

    I have no idea why no one has reviewed this place yet ‍ but I'm going to be the first…read more The people at this business are extremely nice and very knowledgeable in their field. I recently purchased carpet from them after initially doing some research into Lowe's and the policies that they have dealing with carpet installation. Big factor to me was the knowledge that Lowe's outsources their carpet/hardwood/tile etc. Installations to other parties that are not professionally trained in any of the fields listed above. So, when I arrived at Carpetland, I was immediately impressed with the knowledge that Ray provided for me. Everything from the carpet type, to durability, to padding and sub-flooring were discussed upon my visit. Went with the Shaw carpet in the colour Wedding Day and although it took a little longer to be received and installed due to Covid-19, and the fact that the colour was special order, it was well worth the wait! Going from Cobalt blue and Hunter green shag type carpet, to a beautiful light colour completely changed the look and overall esthetic of my new home! I cannot be more pleased! Thank you Ray and everyone there at Carpetland! 10/10 would recommend! (And yes, to everyone reading this review: I know that the carpet is white )

    Carpetland USA - flooring - Updated May 2026

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