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    Carpet Utah

    5.0 (1 review)

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    2 years ago

    requested service on a whim and I could not believe their amazing and quility work ethic, definitely would recommend.

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    Factory Flooring

    Factory Flooring

    (9 reviews)

    We have used this company a couple times in the past. The first time we had laminate laid in our…read morebasement. Unfortunately they did not level the floor before install so we ended up with boards slipping and separating from each other all over. After contacting Factory Flooring they did offer to come back in and redo the floor correctly. We were impressed and grateful even with having to remove everything from the basement for a second time. We had them come back and do a main floor laminate install a couple years later. Those floors have held up so far (no separating or other issues) I believe our first installer no longer works for them. Anyway, here we are again.....We went in and had a new flooring install scheduled for our top floor for today and tomorrow. We were told the installer would be here by 10 instead 3 hours later they are a no show. Not a single person, neither the installer or someone from Factory Direct called about any kind of delay. I called Factory Direct and was given the excuse of "truck problems" Take that as you will. I'm frustrated with the inconsistency of this company. I am no longer sure if this is a company I would recommend to other people. We spent literally our entire day killing ourselves to prep for an install today and now we will be without an office or bedroom for at least an extra day. If you've ever re-done your floors you know what a huge inconvenience this all is. All I can say is our floors better be perfect and hopefully they're more considerate of their clients in the future.

    We came in to look at carpet and mark helped us. He showed us some great carpet at very reasonable…read moreprices. Unfortunately those reasonable prices were complete lies. He quoted us 3.25$ per square foot including pad and installation. We were completely on board before they came out to "measure" our less than 700 square foot basement. Now the math is 3.25 x 700=2275. Then you figure in some random crap that they need and you end up paying 2500-2700 right? Nope mark sends us a quote with the math 3.25 x 900=3600$. So he thinks his installer is going to have 200 square feet of waste... that is 28% waste ratio. Now let's move back to his math. 3.25x900 actually equals 2925. Oops I guess I wasn't supposed to be good at math. My bad. That means that on top of the 28.5% waste ratio he is charging 675$ in random nonsense hidden fees. Hard pass buddy.

    Carpet Utah - carpeting - Updated May 2026

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