Huge shoutout to Jonathan for absolutely saving us in a pinch. Our contractors brought flooring for…read morea new room that was completely off from our existing flooring, and we were supposed to install the very next day. I called in the afternoon stressed out, sent photos over text, and Jonathan patiently worked with me to identify the exact match to our existing floors. By the very next morning, he had already confirmed the match, sourced it, and had everything ready for pickup that same morning. The turnaround time and customer service were honestly incredible. Thank God Jonathan was so patient, responsive, and knowledgeable. He truly went above and beyond to source the flooring ASAP and saved our project timeline. Highly recommend working with him if you need someone who actually cares and knows what they're doing!

Update- The owner acknowledged an error and apologized. This is rare these days yet the result…read moreremains unchanged. They have the products we are interested in, measured a model house and provided a quote. We found another installer that called them for a quote for the wood and The Floor Store salesman told the installer "they can't make up their mind" and provided him The Floor Store quote for our installation; cost us money and ultimately we purchased the flooring elsewhere. They provided our personal information to the installer we found. The Floor Store salesman is either petty or is ignorant of law.

Family Floors & More truly lives up to its name by taking excellent care of local families. They…read morefirst renovated our kitchen and master bedroom during COVID about six years ago under the previous owner, and we had a great experience then. More recently, we had an upstairs bedroom leak that required removing both the floor and subfloor. Their team handled the repairs beautifully, installing new flooring and even adding a smart toilet. We also had them remodel our downstairs bathroom, and both projects were completed with outstanding workmanship--on time and with a high level of professionalism. Alex, the project manager, coordinated everything smoothly and kept the process stress-free. The new owner, Andy Moore, clearly continues the company's tradition of delivering excellent service and genuinely caring for local clients. We really value businesses that support and serve the community, and Family Floors & More does exactly that. Highly recommend them for any home remodeling project.

My husband and I went to three local flooring companies and after getting a good scope of what each…read morehas to offer, we got quotes from two. The service provided by Kevin at Family Floors was by far more exceptional that we just had to go with them. Kevin spent hours pulling flooring samples and when we changed our minds and went from wood flooring to laminate, he just continued on, bringing us samples we could take home AGAIN to view. This made all the difference in the world. The other popular flooring store did NOTHING like that. He just left us to our own devices and we had to remind him to send the quote. Kevin was on top of it all, from helping us choose, getting a quote again and again, then the day of install he was here managing his guys. The men were very experienced and needed no supervision from my husband. I highly recommend Kevin at Family Floors and More.

They did a great job installing new carpet upstairs, on the stairs and in the downstairs bedroom…read more They were quick courteous and professional.

The installation experience from S& G carpet from Rancho Cordova was superior. Pavel K, Ivan A,…read moreand Yurii L, were the most fantastic installers. They were conscientious, extremely professional, and did beautiful work. I would recommend S&G carpet to anyone who's looking for flooring.

We wanted to have someone install porcelain tile in our bathrooms. We'd already purchased the…read moretiles and grout we wanted to use. After getting three estimates, we went with Pro Floors. We were impressed with Flavia's knowledge and professionalism when she came to review the project for the estimate. She asked questions to understand our needs and wants. She patiently listened and answers our questions. During the installation, Flavia came out a few times to ensure everything was going well. She also helped find just the right transition pieces to work with the existing flooring outside the baths. The installation was a two day process. It went very smoothly and was handled in a way that caused the least amount of disruption for us. Our installer was skilled and did a great job not only with the tile, but with new baseboard and a new toilet installation in one of the baths. He was great to work with. Flavia came out one last time after the installation to ensure everything was good and that we were happy with the result. Pro Floors' cost estimate was in the middle of the three estimates we received. But, our choice was based more on our experience during the initial visit than anything else. We were not disappointed. We are very happy with the quality work and service we received, and definitely got our money's worth.

Flavia and the whole installation team were FANTASTIC at Pro Floors. Flavia was so helpful it…read morearriving at a product that met our needs, which gave us a quality and durable product that matched the exact style we were looking for at a reasonable price. The quote process was efficient and painless. The installation team was courteous and conscientious. They made the removal of old carpet and tile painless - it was all gone in 1 morning, ready for new wood floor installation. They were able to put floor balancing material and moisture barrier the same day. They worked with us on a tricky moulding situation in our kitchen that allowed us to have a seemless look throughout our home. In one day, the team was able to install all the floors and baseboards with amazing speed - moving our washer and dryer (and replacing it too!). The final product was PERFECTLY installed. The quote matched the payment and we are very satisfied with the price and end product. We highly recommend the entire team at Pro Floors.

Dealing with water damage from a hot water leak was incredibly stressful so finding the right…read moreflooring company mattered a lot. I'm really glad I chose this team. Spike, the owner stood out right away with his great customer service very personable easy to talk to and responsive throughout the process. Installers Hugo and David were fantastic! Once they pulled up the damage, Flooring, they discovered the subfloor was uneven instead of cutting corners, they took the time to do it right. Sanding down old glue and adding leveling cement to ensure a solid foundation. They showed up on time every day we're respectful of my home and did their best to keep things clean by vacuuming, dust and debris as they worked. The job ended up taking longer than originally expected, but they kept me informed the entire time which I really appreciated. Overall, a professional hard-working crew that delivered quality results during a stressful situation. I would recommend Abbey Flooring.

We've been acquainted with Abbey Flooring and more specifically spike for over a decade. From…read morecarpet to tile he's taken care of two homes for us now... Spike is absolutely awesome to work with. He Never rushes you and presents different options and ALWAYS stays on top of the job from start to finish. There has never been any surprises in working with him. We contacted him recently to have our house carpeted. Abbey Flooring has a great selection and Spike helped guide us to a selection and after making our selection he let us take the sample book home to see if it fit with our color scheme. After that he came out and took the measurements and ordered our selected carpet.. The install went absolutely perfect. His installers, Hugo and David, were completely amazing. They moved all the large items for us and finished the job in one day! Five bedrooms was no easy feat. They put everything back. Spike checked in with us during the job just to see if we were happy with the progress! I can't say enough good things about Abbey Flooring, Spike and his installer crew... And as far as the price goes... we went to Home Depot and Lowes but honestly we could never get anyone's attention.

responded quickly. arrived as promised. but most importantly the carpet looks brand new.read more

OK, so we spoke to Michael about a potential repair and after the discussion, he was honest and…read morerecommended we just consider replacing the carpet not only that he gave us great suggestions to save money with a choice of two vendors. He was wonderful. If you have any carpet issues, I would highly recommend him. He's an honorable guy hard to find these days. Thanks again, Michael.

The BEST in Elk Grove! They renovated my kitchen with great attention to customer satisfaction…read more Rafael is the best owner and customer satisfaction is #1!!! He is great to work with. Be very clear with your project and details and you can't go wrong with the price, total time, and quality of work. He'll give you expert advice. I've never had a project completed so fast! I'll go back without a doubt for all my kitchen, bathroom, remodels, or flooring needs.

I have been recommending and hiring Sulca's for the past 10 years ever since they did the carpet in…read moremy own home. About 10 years ago, I needed carpet in my house before moving in. I got a number of estimates. They were like half the price of Home Depot and larger places for better quality. I was very happy. Since then, they have done lots of jobs for many of my clients. I'm a Realtor and many of my clients are very picky and everyone has always been very happy. Cain is great.

Terrible experience I had problems before with them but…read morenothing like this last time I order 58 yds ( Quick by Shaw) carpet that I should get 3 days later. What I got 3 days later late afternoon was a call from one of the representatives to let me know that the price was wrong and that carpet will take at list 10 to 15 days and that they could give a 6 percent discount. Totally unacceptable. Because I refuse to pay the difference they refund my money ( a invoice is final agreement of price I they didn't honor it) I call the owner Don and he just said to me tell your attorney to give me a call and hang up on me. As result I lost a lot of money because it was a contract with one of my best customers for what I make flooring Distributors totally Responsable. later on I When to an other supplier and find out that they could have that carpet in 3 days because all the books by Shaw with the name of "Quick" were in Los Angeles and it will take 3 days to get . When I talk them what happen they offer me to give me the same price of my invoice from Flooring Distributors. Unfortunately it was to late for me and now I have to take care of my customer at big lost thanks to Flooring Distributors. I don't want nobody to have a but experience like me . In 26 years as flooring contractor I never had a problem like this with any of my suppliers. Says tell your attorney to call us and hang up is not a very pleasing experience for us.

My flooring installer recommended I check out Flooring Distributor before I purchased any carpet…read moreand I am so glad he did! The carpet I ended up buying here was better quality, better stain resistance, and half the price! I was able to pick up samples on my visit there along with a price list. When I decided what I wanted and how much, I called and placed the order over the phone. The carpet they had in the warehouse so it could have been picked up same day but I ordered an upgraded pad they didn't stock so the order wasn't ready for 3 days. Still a great turn time compared to the other places I had shopped, one that was 3-4 weeks out for delivery. Look no further for quality carpet at a phenomenal price!

My puppy chewed a piece on the landing of the stairs, called them up and they came when it was…read moreconvenient for me. Friendly, professional and reasonable price plus you can't even tell the patch they repaired!

From the owner: We are carpet repair experts. We also specialize in customer service, and aim to perform quickly at…read morea great price.

O. M. G. I just saw one their vans on the 50 freeway with nice graphics and a professional layout,…read moreso I thought that I would call and see what services they offered and what counties they service. When I called the toll free number, a young Latina answered and while pleasant, had NO idea what her company's service area was! She proceeded to place me on hold, to "check with her manager" and after a couple of minutes - came back to the line and said she had spoken to her manager and that she would leave a message for someone to call me back... In disbelief, I reiterated my [very simple] question; "Do you service the El Dorado county area?" She said she didn't know (having JUST spoken with her "manager") and that she'd have to leave a message. Unbelievable. Who hires someone to answer the phones for a service-based business and doesn't train them in the basics of their company and the services they offer? To the owner of this seemingly professional company: Please take the time to train (or re-train) your staff so they can properly and professionally represent the business you have worked so hard to build. Needless to say, I told the young lady, "never mind, I'm not interested." Guess I'll be going to the next flooring company on Yelp who IS interested in my business.

UPDATE: The following day after I made my review somebody reached out to me. I must say the…read morecustomer service and timely responses of this place are phenomenal. Turns out that we had a bit of a miscommunication, and the company took full responsibility for that. They have addressed my issues and have offered to fix them. Also, the owner of the company personally reached out to me to make sure everything was good. I can't tell you how much I appreciate that. Pro floors definitely values their customers and I would definitely give them my business again. Thanks again guys, you rock. This is honestly the most unprofessional company I have ever dealt with. I was so excited to get new floors, I emptied my entire apartment onto my patio, they said they would be here around one. At three I began calling, A bit concerned that they were way past the window, they assured me they were coming. It wasn't until 6 o'clock at night they told me that they were not coming. I had to move all of my belongings back inside of my apartment as I cannot leave them outside on my open patio. They assured me they would come the next day with the manager, buy me some lunch and also give me a gift card for my troubles in addition to moving all of my belongings back outside for me. The manager came the next day, I do not remember his name he apologized, did not give me the gift card I was promised nor the lunch. It was raining that day so they were unable to move my stuff outside as it would get wet, but they assured me they could do the job by just moving my stuff from one side of the room to the other. They did, but did not cover anything, I spent weeks cleaning up sawdust. They also broke one of my picture frames and chipped one of my pots. Terrible experience, I am still waiting on my gift card, and to be compensated for the day of work I missed, And the hotel I had to stay in because I could not sleep in my oapartment. Do yourself a favor, and hire professionals.