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    Carpet Plus

    4.1 (21 reviews)
    Open • 9:00 am - 5:00 pm
    Updated over 3 months ago

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    4 years ago

    I've left numerous messages at this business with NO callback. ANTHONY, if you're listening, call back your potential new customers.

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    Review Highlights - Carpet Plus

    “Roy came out twice to estimate the work, he gave me a price, and it was done exactly as specified.”

    Mentioned in 7 reviews

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    Superior Carpet & Design Center - Photo of me in our 37th year of business

    Superior Carpet & Design Center

    (34 reviews)

    When we moved into our townhome it had old carpet and outdated flooring. James was such a delight…read moreto work with and even recommended colors for flooring because I had no clue what might look good. Like paint you can think something will look good and you'll never know until it's installed. I am glad I trusted James's instinct. His two staff floor installers were also some of the best I've seen. Prior to James I had a carpet installer at another place and the carpet ended up having rolls in it 1-2 years later. AND.. I also had a kitchen remodel where the flooring people allowed water to seep in and the floor was damaged a year later (but it was too late by then and I could not get it replaced). These are OTHER experiences I am comparing to so you understand HOW GOOD JAMES IS. To-date, the carpet on my stair well is still flawless (this is now years later). And the the luxury vinyl plank James recommended are still my favorite in both color and quality. There have been zero issues. They were installed in 2020 and now in 2026 they're still phenomenal (sorry for the late review). We did the LVP flooring in our master bedroom, closet and bathroom. Thank you James!

    We had a leak in our house and had to have portions of our wood flooring replaced. Although James…read morewas on vacation, he took the time to arrange for the wholesale dealer to release a box of wood flooring to my husband for pick-up and I as able to settle the bill with James when he returned from vacation. I have done business with James over the years and he and his associates have always been thorough, professional and responsive. I definitely recommend Superior Carpet and Design.

    South Bay Carpets and Hardwood Floors

    South Bay Carpets and Hardwood Floors

    (171 reviews)

    My fabulous experience began right after I found South Bay Carpets and Hardwood Floors on Yelp and…read morerequested a consultation. They were the only company to respond quickly and show up to take measurements. Then we made an appointment to meet in the showroom, where Joshua very knowledgeably directed us to the options that met our needs. We had some timing issues and they remained flexible. The installation team showed up on time and ready to work. When an issue was identified with our subflooring on our stairs, South Bar Carpets sent out their wood specialist, who checked each stair to ensure it was structurally sound and discussed our options for remediating stains. He could have easily told us the stairs needed to be replaced (a hefty price), so I really appreciated his honesty! We treated the stairs ourselves following everyone's advice, then the installation team returned just when they said they would to finish the job. They were polite, helpful, efficient and did their best to contain the mess. Highly recommend. I love our new carpeting!

    I hate writing reviews like this because I try to support local businesses, but this experience was…read moreunacceptable. I submitted a request through Yelp on a Friday evening. I received an immediate canned response that clearly wasn't based on anything I wrote or the photo I submitted. It even included a note about ignoring outreach from other companies. The next message invited me to call Joshua Diaz-Blanks, so I did. My call went to voicemail, I left a message, and I never heard back despite calling during their posted business hours on Saturday. Before they closed on Saturday, I texted Joshua. His response was that his grandmother was in the hospital and might not make it. I was sympathetic, offered prayers, and told him we could reconnect Monday or later if he needed more time. Then nothing. No follow-up, no update, no communication at all. On Monday, I walked into Banner Carpets on Artesia instead and purchased what I needed. It was a small $1,300 job, but small jobs add up and reliable service matters. This was handled very poorly, Joshua. I truly hope your grandmother recovers, and if her time is up, I wish her peace. But using a family emergency to excuse basic lack of communication is not professionalism. At some point, adulting is tough, but following through on what you promise is part of running a business. Amateur experience and extremely off-putting. One star Disclaimer: Do not call, text, email, or message me on Yelp regarding this review. I do not want further contact from this business. FOLLOW UP: Joshua texted me to discuss, then went to ChatGPT to craft a garbage response. You decide, I'm a liar and my review is nonsense? So disrespectful to me... 0 stars.

    S & J Biren Floor Coverings - Whatever your style is we can create the perfect sized area rug for your space.

    S & J Biren Floor Coverings

    (7 reviews)

    $$$

    Pico-Robertson

    My husband and I needed a reliable place to replace our the carpet before we moved in our new home…read more Jill provided excellent 5 star customer service and exceeded our expectations. She truly had our best interest in mind as if we were buying from a family member. She is an expert in her field and really knows all things carpet. She was very nice and really understood our preferences regarding color and quality. She didn't upsell or convince us to get something outside of our price range. There is a big selection, which was easy to navigate with her guidance and suggestions. She advised us which sections were within our budget and sourced nearby so we can get it installed within our short time frame. She not only made great recommendations with carpet colors but also gave us great home decor tips. Buying our first home had its stresses and unexpected delays, and we're glad we found this wonderful carpet place.

    Not sure what happened or why they apparently shunned us…read more Had passed their store on Pico Blvd. for decades, and when it came time to replace our carpet, we wanted to go to a reliable company with a long track record. So I called, and then visited the store (trekking from Encino to Beverly Hills) and they were very nice. Met with Evan Biren, whose father and uncle had started the place about 70 years ago. He was knowledgeable and patient, and we came up with a few options to consider for our home . He had samples sent to our home on a timely basis and also sent a woman to measure our home. This is not a small job, over 200 yards and we weren't looking for cheap carpet (the two other estimates came in around $20K). So we were surprised when we didn't get an estimate whatsoever. Multiple calls to Evan -- ten days after the woman who measured had visited our home -- were unreturned. I'm disappointed and confused. Our interactions with him were, in my opinion, very friendly. Not sure why they chose not to bid on this job...maybe they only want business from people on the westside? He just ghosted us. Maybe we dodged a bullet? If it's like pulling teeth to get an estimate on the front end of a job, what would have happened if we had some sort of issue AFTER it had been installed? So, the three stars are based on a 5 star performance when we visited the store, and a one (or zero) star performance thereafter. Like I said, I would have appreciated the opportunity to do business, but perhaps Encino just isn't cool enough for a Beverly Hills store.

    Carpet Plus - carpeting - Updated October 2026

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