Great carpet and padding at a good price. Installers were great. I love my new carpet.read more

Terrible staff. Unprofessional and untimely. I highly recommend using someone else. Not worth the…read morehassle of a company that doesn't care. There are plenty of carpet places, skip this one.

Our contractor took us here to pick flooring and we had a great experience working with Jason. They…read morehad lots to choose from and it was super helpful to see so many actually on their showroom floor. They helped us narrow it down and then allowed us to take as many samples as we needed home to see them in our space. The install went really smoothly too, the install team was professional and respectful of our home, they also did a great job installing the actual floor! We are super happy with our choice and our experience.

So far so good. Was recommended this local business for carpeting and so far nothing but superb…read moreservice. Waking into the showroom was greeted quick and assistance offered to shop at our leisure. Lots to choose from from carpeting to flooring. Up to now the service has been excellent, from being given a preliminary estimate and a visit by one of their specialists to measure the area in my home that's needs carpeting. I will update after the project is complete and be sure it's still a highly recommended "small" local business.

We had contacted Molynaeux and Romano Floors for a quote on whole house carpet replacement and…read moreflooring to be put into our dining room. We had gotten a quote on carpet and LVP from Molynaeux first and had gotten the second quote from Romanos a few days later. Same carpet as what we selected at Molynaeux and a better quality flooring than Molynaeux in a color that we loved. The owner came out all the way from Plum/Penn Hills area to Wexford to measure everything and had given us a few sample options based on what we had told the receptionist we were looking for. He didn't pressure us into going with one brand over another. He brought the same carpet option we wanted from the other place and a couple others that were going to be durable for a baby and dog living in the home. We looked at the samples while he walked around and took measurements. He had sketched a rough floor plan with dimensions of each room where as Molynaeux just used their phone to measure and enter dimensions. We had selected a nicer option or the LVP flooring than what we picked at the other place and we were told that it was actually a little nicer than some of the other options because it was thicker. He assured us with our size dining room that going with something a little nicer wasn't going to add more than a hundred or two onto our total bill. When we received our quote, they were about 1.5k less than Molynaeux. We weren't nickel and dimed for removal or padding that we were at the other place. We pulled the trigger and got scheduled out to do the carpet. Two of their workers came by at 5-6am on the start day and had almost all the original carpet pulled up and the new padding out down. I think they were down in less than a day and a half. For two older gentleman, they were quick and they were clean and professional. Better than the staff that we would have had at our home had we went with Molynaeux. I already plan to use these guys again when we decide to replace the tile in our kitchen and bathrooms with the same LVP we got in our dining room. I couldn't recommend a better company and I'm glad we went with a small owned business over a large chain with terribly unprofessional customer service.

Scheduled a consult - got a emailing confirming the consult... Took time off to meet with them, and…read morea week later we are still waiting!? No call, no show, no email unacceptable!

I purchased vinyl plank flooring and carpeting for a project at my home. The products are great,…read morespecial delivery so took a bit longer, no problem. Carpeting looks great. Prices are great. Dan was extremely helpful. I would recommend this store and will shop there again if needed.

Very friendly staff that got me exactly what i wanted. Shop local! Great service. I highly…read morerecommend them for all of your flooring needs.

I got my floor LPV kitchen floor several months ago. I just finished mopping it with my Wet Jet…read moreswifter (I use a special solution.) and I had to, again, leave a review. I absolutely love it. I am a researcher by nature and decided my best option would be LVP. I searched online and went to one other showroom and just didn't care for anything I saw. I went to Home Depot and Lowe's and nothing. I already have oak in the rest of my house and didn't want a wood look so that eliminated probably half the tile designs I looked at. I was becoming discouraged. At Virgin, the woman I worked with first brought out a brand new design they had just gotten in and it was love at first sight. my the color(s) was a pinkish, tannish color that looked like windblown sand. I think the name was Pink Onyx or something like that. All of people I worked with from the women in the showroom to through the installers could not have been nicer ... over the coming months! I fooled around with getting this floor for several months because I had two other projects that it only made sense to do first. Each time I went to Virgin, they never pressured me or had an attitude because I took so long before I made a commitment. I would like to call out all the various people and the parts they played but, honestly, each and everyone went above and beyond to make sure I was completely happy with the end result. This included having a new subfloor and leveling agent all the way to quarter round and even a little inventiveness where the quarter round couldn't be used but something was still needed to make the job look totally "finished". Thank you to all the special people I had the pleasure of working with.

The customer service provided by Mark, Eric, Tim, and Mike was wonderful. They made sure we were…read morehappy with every step of the installation process. Everything they promised was delivered. The quality of the flooring, the installation, the price, and the above-and-beyond service. I would highly recommend Virgin Carpets to any and everyone. They made sure that the baseboards were what we wanted, from the style and size to the stain which was made to match the floor. We could not be happier with everything.

Very easy to work with, helpful, and professional. They were patient with my tile choice…read moredecision~~never pushy and the price was reasonable.

Thes folks are great to deal with. We have done several projects with them and they do a great job…read moreat competitive prices. Andy and Emily are wonderful folks.

Fantastic service, John was upfront, transparent, and accurate with his quoting. Arrived on time,…read moreand finished in short order, totally cleaned our sectional and ottoman. The ottoman had a horrific cat puke stain (wet food salmon, sat for 7-8 hours before we noticed) that we tried to remove, but only made things worse. Thought we might have ruined the ottoman for good, but Eco King made it look brand new, very impressed. Also impressed that there wasn't any harsh chemicals being used, no smell, and when John was leaving, I mentioned that I accidentally stained my car seat with coffee. He took out a spray bottle and cleaned that too, looks brand new again. Amazing, totally worth the price. Will definitely use their services again.

This got really weird really fast after I posted this review…read more John called me the next day, having figured out who I was - to complain about the "bad" review I had written. I had actually given him 4 stars because of the quality of the work, deducting one because of the hose length situation. I don't know on which planet a 4 star review is a bad one, but yeah. He was *really* upset, claiming that nothing I had said about the hose situation ever happened because the bulk of his business was actually apartment buildings and hotels, so *of course* he had had plenty of hose. He denied asking to go through a window - and among a couple of other strange claims, he actually tried to tell me that *I* had told him to stop cleaning my hallway halfway back! Seriously?? We went back and forth, and the upshot was I asked him to come back. I was disappointed that his first available appointment wasn't for a week or so, and then he said h

Excellent in all respects. I got quotes from several different businesses including one of the big…read morebox stores. Brian provided my carpet for almost 50% less than the Big Box store and roughly 25% less than another local store. He provided a high-quality padding and the carpeting more than exceeded my expectations. Installation was done quickly and with professionalism. I highly recommend Brian Butch for any of your flooring needs.