I called TM requesting an estimate for carpet installation. I left a voicemail message. I received…read morea return call from a male identify himself as the Manager. I asked for his name so I knew who I was speaking with. The "manager" was unwilling to share his name after repeated requests. A very unusual conversation which I decided to terminate.

Having a house is just a blower, trying to get things updated, fixed and the like is just so…read moredraining. I called TM on a whim after looking for carpet places near my home. They were immediately accommodating, and came to my house to give me an estimate within a day or two. You know when you get a good feeling about someone/something? Well I had it when Tom came to give me the estimate, I could tell that he was being genuine, and wasn't trying to feed me a bunch of crap. You see, I had been through this estimate process before, and I definitely got the crap served to me, something about being a woman doing this is definitely something else... Anywho, he was straight up with his estimate and it was fair. I love the fact that they are a family owned business, you can tell with the way they interact with you and the level of respect that is given to their clients. My install was quick and painless! Two gents came over and were done in about four and half hours! I got my entire top floor re carpeted, my steps and closets. I was only responsible for moving the small things, they handled everything else. They were quick, courteous and professional! I am thoroughly pleased with everything from start to finish. If I ever need flooring done again, (they do hard wood too score!) I will be giving them a call.

My family stopped in to Carpet land on a suggestion from a friend. We had a 10/10 experience. We…read morewere looking for an inexpensive large area rug. We have two small children and two very old dogs and didn't want to spend a fortune on an area rug. We walked in and found the employees to be so kind and helpful. Our salesperson took us straight to the back to look at the selection they had. It was quite an extensive selection and they had exactly what we were looking for. They packaged it up for us in plastic since it was raining and helped us load it in our SUV. On top of it all they were so understanding of our 1 and 4 year old we brought with us. We will be back!

They totally ripped me off. After putting a non-refundable deposit down, they increased the price…read moreon me three times. The installation work was good but I could've gotten the same from Home Depot at a fraction of the cost. I will not use Carpet Land again.

My Mom got her kitchen floor replaced and it looks like a new kitchen. We went into the store and…read moreChris was very helpful and to the point and showed us the tiles & left us to pick one we liked. He was professional and a pleasure to work with. We were given a price and the contract was signed that same day! The agent came the next week to measure her floor for the exact measurements and once Chris had the info he called back & the price did change by about $1k but still an excellent price! She put a deposit down when we first went there then paid the rest of invoice when they scheduled the installation. We don't know time frames for ordering products but it took over a month before she got another call to schedule the install. The installers came yesterday & were very professional & did a good job. They even matched up the molding coming into the kitchen & around cabinets and walls and it was perfect. It did take all day but overall great work and again the floor looks amazing.

Larry K. July 2025 We recently went to Jim Boyd's…read moreCarpet and Rug Outlet in Timonium to purchase a couple of area rugs. From the moment we entered the building, we were very impressed with the professionalism of the staff. The sales person LaVerne, and her manager Larry were both knowledgeable of their products and worked with us to find exactly what we needed. We are completely satisfied with our experience and will highly recommend them.

Went here on a recommendation from my folks. My wife and I were looking for carpet for our house…read more We didn't want to get anything outrageous, just something for the next 10 years or so. We worked with the same salesman, Bill, as my folks did and he was very good. He is very knowledgeable about his products and very willing to work with you to fit you with a good product at a good price. What I liked best was the price they gave you was the price you sign for. I got 4 other estimates from a mix of box stores and local stores and the price each provided kept fluctuating. My install was last Friday and besides one hitch, which was remedied quickly, I am very happy. The carpet looks great. The installers were clean, efficient and courteous. I already recommended Bill to a co-worker and he has since bought carpet from them.

Happy with the product - beautiful carpet in our basement, but had a few issues with the salesman,…read moreJonathan especially. We had this all done at a really busy time for us (in hindsight, this was the mistake on our part), as we all know that these days, if you want good-quality work with installs/contractors, you have to micromanage and helicopter it, it seems. We took his word for it on a couple of things and shouldn't have. When he came to measure, I pointed to a spot where there is a dip in our basement, he said they would repair it upon installation. I was at work when the carpet was installed, and when I realized a couple of weeks later that the dip was still there, he tried to gaslight me - saying they would never agree to repair something like that, as it is not something they do since it would be concrete work, to repair a basement foundation issue. He said someone would come check it out, but they never did. It's been 2-3 months now. I had also asked him, while he was at our house, how much would need to be moved/put away. He said, "you don't have to worry about anything but just the little things and anything breakable". My husband questioned this the night before installation, as he noticed the contract stated that most things needed to be cleared, but I told him not to worry about it because Jonathan said we didn't need to. The crew tried to charge us extra fees for having to move stuff or said they would come back another day after we took care of it, but they then wanted to charge us $200-300 for not getting to do the job that day. We fought back on this, so we ultimately did not pay this fee. Jonathan was very condescending throughout this whole experience, playing dumb and somehow forgetting what he said to me. Don't trust what he says and just read the fine print.

I initially bought a vinyl flooring for my first-floor level, and it came up and started breaking…read more The manufacturer wouldn't take responsibility for it and blamed my installer. Robbie and his father went out of their way to make sure I got a brand new better floor and took care of it. They stopped selling the product that I initially bought because of my situation. They are a stand-up family owned and operated business that really went out of their way to help me in my situation. They didn't have to, but they did. They stand by their products and go out of their way to help. I highly recommend RPS Carpet and Flooring to everyone and anyone who needs to replace or newly install flooring. They have a huge selection and like I said, are men of their word. I couldn't be happier with the new product that was just installed in place of the first one I chose. Leah A.

I needed new flooring and went with RPS. The salesman, Tim, was very knowledgable and easy to work…read morewith. The installers were professional as well. The new flooring looks great and I'm happy with the results. I would recommend them if you need new floors.

Great experience. Rick was friendly and knew exactly what to direct me to. Had carpet installed…read moreon my stairs to keep dog from slipping. Would use them again 100%

Worked with Mike at Priceless Carpets. He was extremely helpful with picking the right floor for…read moreour needs and our entire home. Also did an awesome job with our family room rug, front door rug and matching stair runner. His team of installers were friendly, polite and did amazing work. Mike paid attention to every last detail even staining the molding to match our kitchen cabinets!!!! HIGHLY RECOMMEND Mike and his team at Priceless Carpet!!!

I found JD Carpets through a referral. Two friends had used them and spoke highly, so I gave them a…read morecall. Scheduling an estimate was easy as they were flexible. A representative arrived, on-time, with some samples. She provided an estimate immediately. Scheduling the service was also very easy. Work was completed in a timely manner and the space was left clean and complete. I also used their services a second time. Again, easy scheduling of an estimate. The rep brought carpet samples since I gave her an idea ahead of time. Note: for certain jobs you may be able to visit their showroom to look at remnants. If shopping for estimates, I recommend giving JD Carpets a call.

Responsive, dedicated and stellar customer service. Excellent work as well! Used this company to…read morereplace carpets in an old building in NE Baltimore. Wonderful results!

Phenomenal experience and gorgeous floors. We had 2,000 sq ft of LVP installed. Oscar & his…read moreinstallation crew's attention to detail was truly outstanding. The kitchen LVP had a manufacturer's defect, and the owner, Adam, contacted me immediately. They went above & beyond and resolved the issue without any hesitation whatsoever. The entire company's dedication to customer satisfaction truly sets them apart. My dad also used them for his condo flooring, and couldn't be happier with the smooth process and final result.

I stopped by this store to look at samples and get more information. I had already gotten a…read moremeasurement from one of their salesmen. Side note I had calls from two different people and two different numbers to follow up. I had no idea who I was supposed to call back so I decided to come to the store. I walked in and was not greeted. So I walked up to the counter. The man just stared at me so I said I'd like to look at kitchen flooring. He was so short and condescending to me. I watched as other customers got in depth explanations of the differences in styles and thickness etc. they were even taken to desks to talk. He didn't say follow me. He just turned and walked to the counter so I assumed I was to follow. I was taken back to the counter and in a scene from a used car salesman he pounded on the calculator for what felt like forever and then said oh it will be this much. It was such a high number from the estimate I had gotten from them and from other companies. I said can you explain the price break down. He seemed so mad that I asked. Then I tried to look at his paper and in the corner in small print was some calculations. He couldn't explain what he was using for the prices and blamed it all on tariffs. I said ok and started to walk away. He didn't care. He made a face. Actually the whole time I tried to engage him he would make a face and move his hands in a " I don't know what's going on fashion". It wasn't overt but it was there. I had measurements in to their system so clearly I was there to make a purchase. I just can't believe bow I was treated. I mean I stood and listen to the other salesman while this jerk went to start his complex math calculations and they were explaining thickness and differences. I learned a few things actually. From this guy I learned that my money can go elsewhere and I'm not buying a used car so I don't need to be jerked around like this. I really wanted to support local but after this I will not. I should go back and ask for the manager owner whoever but I don't think I'll waste my time.