Phenomenal experience and gorgeous floors. We had 2,000 sq ft of LVP installed. Oscar & his…read moreinstallation crew's attention to detail was truly outstanding. The kitchen LVP had a manufacturer's defect, and the owner, Adam, contacted me immediately. They went above & beyond and resolved the issue without any hesitation whatsoever. The entire company's dedication to customer satisfaction truly sets them apart. My dad also used them for his condo flooring, and couldn't be happier with the smooth process and final result.

I stopped by this store to look at samples and get more information. I had already gotten a…read moremeasurement from one of their salesmen. Side note I had calls from two different people and two different numbers to follow up. I had no idea who I was supposed to call back so I decided to come to the store. I walked in and was not greeted. So I walked up to the counter. The man just stared at me so I said I'd like to look at kitchen flooring. He was so short and condescending to me. I watched as other customers got in depth explanations of the differences in styles and thickness etc. they were even taken to desks to talk. He didn't say follow me. He just turned and walked to the counter so I assumed I was to follow. I was taken back to the counter and in a scene from a used car salesman he pounded on the calculator for what felt like forever and then said oh it will be this much. It was such a high number from the estimate I had gotten from them and from other companies. I said can you explain the price break down. He seemed so mad that I asked. Then I tried to look at his paper and in the corner in small print was some calculations. He couldn't explain what he was using for the prices and blamed it all on tariffs. I said ok and started to walk away. He didn't care. He made a face. Actually the whole time I tried to engage him he would make a face and move his hands in a " I don't know what's going on fashion". It wasn't overt but it was there. I had measurements in to their system so clearly I was there to make a purchase. I just can't believe bow I was treated. I mean I stood and listen to the other salesman while this jerk went to start his complex math calculations and they were explaining thickness and differences. I learned a few things actually. From this guy I learned that my money can go elsewhere and I'm not buying a used car so I don't need to be jerked around like this. I really wanted to support local but after this I will not. I should go back and ask for the manager owner whoever but I don't think I'll waste my time.

Great experience, great selection, great prices, and great customer service. Highly recommend Ash…read moreand Jamie. Family-run business that still understands what value and customer care means. Don't go anywhere else for your flooring.

Great price on wood flooring in the dc area. Easy payment and pickup, will use them again if I…read morehave any other needs.

JG did a fantastic job on multi-room carpet replacement, flooring and refinishing of hard wood…read morefloors and stairs with matching runners. Our home feels brand new! They were always on time and within budget! Could not ask for a better experience or result. Highly recommend!!

Outstanding service! The 2 installers that came to my house were on time and completed all the work…read moreperfectly. They left absolutely no mess when they left. I appreciate the good work. Would definitely recommend to anyone looking for flooring installed. J.Feldman

We dealt with Joey Sr. when we first went in and selected the flooring for our basement. Price was…read morereasonable and timing of installation was just what we wanted. Devin was our installer and he was amazing. He was careful in the basement as it was already finished and did a fantastic job. The trim work was amazing. Highly recommend them.

Had high hopes for Top Notch Flooring America after friends had several very positive experiences…read morewith them. Unfortunately, our experience was the worst we have had with a contractor over 52 years of being a home owners and four houses. Our young salesman is apparently the owner's son. When we made our initial selection of LVP flooring, he said that the material would be received by them in a week and a half and installation would be schedule in about a week and a half after that. At about the time the product was to be received by them, we received a call from another employee stating that the product would not be produced by the manufacturer for another month and a half. ( The salesman should have checked availability before providing an approximate installation date.) Back to the White Marsh store we went to select a different flooring. The second selection arrived and installation was scheduled. On the day of installation (it was to be a two day installation which the salesman failed to say), Lou and Dan arrived. The installation involved the removal of cut stone tile and mortar. The installers failed to put up any dust barriers as contractors had done to protect the rest of the residence from dust and debris. The installers put dirty had prints on the walls and adjacent flooring. To add insult to injury, they "glued" down a stair nose piece and a transition flooring strip using latex caulk rather than a true adhesive which was totally ineffective. Top Notch partially reimbursed us for the Merry Maid cleaning crew we brought in and one of their employees did come and properly glue down the stair nose piece and the transition flooring piece. Viewing all of the other very positive reviews of Top Notch, we were very surprised by our experience. The salesman, Joey Jr., was not as responsive as he should have been. The vetting of their installers needs massive improvement (BTW, our installers were not employees, but subcontractors). If you deal with Top Notch, use the Bel Air store where our friends had a much better experience. We will NEVER use Top Notch again!

Zufar and his helpers have done two projects for us, including a bathroom remodel. They were…read moreprompt, honest, reasonably priced and did a wonderful job. No complaints here.

I called Pro Handyman LLC to request a free in-home estimate for drywall and insulation work. The…read moreassociate who answered the phone used foul and inappropriate language, including "WT...," when I asked about having someone come to my home to provide an estimate. I found the interaction extremely unprofessional. When contacting a company that may be sending workers into a customer's home, I expect courteous and professional communication, particularly in households where children or teenagers may be present. Based on my experience with this phone call, I would not recommend this company.

I found JD Carpets through a referral. Two friends had used them and spoke highly, so I gave them a…read morecall. Scheduling an estimate was easy as they were flexible. A representative arrived, on-time, with some samples. She provided an estimate immediately. Scheduling the service was also very easy. Work was completed in a timely manner and the space was left clean and complete. I also used their services a second time. Again, easy scheduling of an estimate. The rep brought carpet samples since I gave her an idea ahead of time. Note: for certain jobs you may be able to visit their showroom to look at remnants. If shopping for estimates, I recommend giving JD Carpets a call.

Responsive, dedicated and stellar customer service. Excellent work as well! Used this company to…read morereplace carpets in an old building in NE Baltimore. Wonderful results!

Happy with the product - beautiful carpet in our basement, but had a few issues with the salesman,…read moreJonathan especially. We had this all done at a really busy time for us (in hindsight, this was the mistake on our part), as we all know that these days, if you want good-quality work with installs/contractors, you have to micromanage and helicopter it, it seems. We took his word for it on a couple of things and shouldn't have. When he came to measure, I pointed to a spot where there is a dip in our basement, he said they would repair it upon installation. I was at work when the carpet was installed, and when I realized a couple of weeks later that the dip was still there, he tried to gaslight me - saying they would never agree to repair something like that, as it is not something they do since it would be concrete work, to repair a basement foundation issue. He said someone would come check it out, but they never did. It's been 2-3 months now. I had also asked him, while he was at our house, how much would need to be moved/put away. He said, "you don't have to worry about anything but just the little things and anything breakable". My husband questioned this the night before installation, as he noticed the contract stated that most things needed to be cleared, but I told him not to worry about it because Jonathan said we didn't need to. The crew tried to charge us extra fees for having to move stuff or said they would come back another day after we took care of it, but they then wanted to charge us $200-300 for not getting to do the job that day. We fought back on this, so we ultimately did not pay this fee. Jonathan was very condescending throughout this whole experience, playing dumb and somehow forgetting what he said to me. Don't trust what he says and just read the fine print.

I am sorry to say that I have read reviews, from Bodes that I am one of the unhappy people that…read moredealt with this company, and I am very dissatisfied. From the very beginning , I should have been made aware of certain things when I picked out my LVF. I also got carpet in one n my rooms. Everything was wrong. The order, the installers, the carpet. All of it was done in a rush. The floors have jagged edges. The people that came by to look at the flooring which was done wrong said it makes it look more authentic. The carpet couldn't be laid properly in one area, because the base board to secure the flooring was glued down, to secure the floor, and as a divider. Therefore they couldn't get the carpet secure, under the base board divider. How do u hold down the carpet when the baseboard was glued down? Just a terrible experience from beginning to end. I wouldn't recommend Bodes Flooring to anyone. Just a bad nightmare! I spent quite a bit of money doing the whole house, and I was just another number. So as I said earlier, there are too many flooring companies, and I would not recommend or pick Bodes.

If you wanna work with a poor quality contractor, then Jason Brown & team is your guy. He is highly…read moreskilled in the art of "BS" and does not have your best interest at hand. This guy is not Honest & Full of "BS". He offers the lowest form of customer service iv seen in years. Guys like this gives good contractors a bad name. Do Not Hire this Conman.

Jason Brown refinished my hardwood floors in my kitchen and family room, just over 2 years ago and…read morethey need to be completely redone again now. The floors are cherry and were originally installed 21 years ago. They wore beautifully, despite an active family with 3 kids and 2 golden retrievers, for 19 years. When Jason saw the flooring for his estimate, he said there was no problem in refinishing them. When he completed his work, the floors looked beautiful but, within days, the finish started wearing off. I called his office right away and was told that this was normal wear and tear. After several more emails, he agreed to look at pictures. He stated that the problem was the dogs... The same dogs that I have had for many years. Obviously, dogs can cause somewhere to flooring... but in this circumstance, the finished was literally scraping off with minimal distress. Jason finally came out to the house after many calls to his office. This occurred about 6 months after he finished the project. He blamed the problem on the dogs and the cherry floors. He refuses to admit any responsibility in terms of the finish literally wearing off. When people come into my house, they frequently exclaim "what happened to your floors, they look horrible!". The floors look much, much worse now, 2 years after Jason Brown refinished them, then they did prior to him working on them. I'm very disappointed by the quality of the job and the lack of customer service.