1. Carry Out Floors

0

Rosedale, MD

Carry Out Floors

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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Services - Carry Out Floors

Carpet installation

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7 years ago

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Luna Flooring - Broken floor

Luna Flooring

(241 reviews)

The in-home consultant was friendly and informative. She listened to our desires and showed the…read moreflooring that fit these wishes. The installation team was timely and prepared to fix unforeseen issues that arose. Of the 3 rooms we had refloored with laminate, two are satisfactory. The hall has a bit of bounce to it. Reaching someone to have this checked has taken 5 attempts, but will hopefully be fixed this week.

Review of Empire Today / Luna Carpet Services:…read more I originally booked with Empire Today, but they told me they were too busy and passed my project off to their "sister company," Luna, without much explanation. I went along with it, and we scheduled carpet replacement for our staircase -- about 26 steps total. They told me the job would be done in three stages: one day for installation, one for binding, and one for a final check. No specific time slot was given, and instead, I was woken up at 7:00 AM by a call from the installer saying he was already in my driveway. He came in, did only six of the 26 stairs, then abruptly said he was finished and left -- leaving a large, uncut piece of carpet on the bottom floor. When I moved the carpet, I discovered a hole in the floor that had been covered up. I immediately tried to contact Luna, but was told I'd have to wait "24 business hours" -- which somehow means three days -- to get any response. No one answers their phone, and even Empire can't get through to Luna when they try on my behalf. It's been over 24 hours, and I still have a hole in my floor and only a quarter of the job completed. I even texted the installer directly to ask what happened with the stairs. He replied saying he didn't do it. I then told him I was just going to call Luna, and only then did he reply saying he would come back to fix it -- but I haven't seen him since. Empire has been no help, and Luna seems totally unreachable. At this point, I feel completely scammed. I want a full refund. This experience has been frustrating, unprofessional, and unacceptable.

Carry Out Floors - flooring - Updated October 2026

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