From every point in the process I was impressed by Carpet Giant. I remembered them from the ads as a kid with the guys in rolls of carpet from the 80s after another flooring place let me down and called them. Mark my salesman took the time to understand my needs and presented a flooring solution well within budget and the quality for the installed price is unparalleled. Manuel and the install crew truly blew me away. I was not able to have anyone on site to "supervise" the installation and had to fully trust they would do a good job. Manuel stayed in communication with me and sent me progress pictures and when I got to the house to see it that night I was stunned. The actual stretch and lay of the carpet was perfect and they had neatly rolled and stacked my remnants. But it was the cutting a square of it as a welcome mat that was the cherry on top, along with not being able to tell they had even been there. There were a few carpet fibers on the driveway but I seriously mean like six of them the clean up was SO GOOD. Call the folks at Carpet Giant (they do other kinds of flooring too). Your future self thanks you. P.S. Please understand and educate yourself about your baseboard situation before having carpet installed. If the baseboard was painted after carpet was installed previously the new carpet pile height should be as tall or taller or you aren't going to like it until you repaint the baseboards for the thinner carpet (or laminate). I already knew about this so when Manuel called to tell me and send me a pic, he was so relieved I already expected that and was ready. Our new carpets look amazing!! read more

Carpet Giant - a living room - Carpeting Near Me - Houston, Texas

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Who knew carpet shopping would be such a pain :) After checking out what felt like every carpet store in Houston, we decided to go with Carpet Giant. For reference, we only needed carpet for our media room, so the task was to find something that would be fitting for that room only. Seems easy enough right? My husband went solo first to scope out their selection and spoke with Francisco who was super helpful. I decided to join him on his next trip there to finalize the style of the carpet we wanted. Upon our arrival, no one really greets you. You kinda just walk around on your own and when you're ready to talk to someone, you ask one of their sales people. We first chatted with another sales guy who was ok, but he ended up quoting us $500 more than Francisco originally quoted us....for the exact same carpet. Eventually we were able to work with Francisco and purchase the one we wanted at the right price, including installation and an upgraded padding. Upon delivery, the installer was super nice however he was given the wrong size of carpet so he had to go all the way back, and come another day. When he came again, the carpet provided to him was in two pieces and they were in different colors so he had to go back again. Two mishaps on two different installation appointments. None of which was the installers fault, but there seems to be a lack of communication when the orders are being sorted in the warehouse. Time is money, and they ended up wasting so much of not only their time, but also their product, gas, installation time, and our time. The carpet itself is really good quality, so I wish they had their logistics down a bit better. read more

Carpet Giant is the greatest! They are selling the same carpet as the other guys, at one third to one half the price. Great people to deal with! read more

Let me first start by saying I was fortunate enough to get Johnny and his crew for my project. They are amazing! They replaced carpet in my home with luxury vinyl plank. The process went smoothly from the initial meeting where I requested a quote all the way through the final walk-through. At the initial meeting, Johnny came prepared with samples and he was patient with answering all of my questions. Although he works in sales, Johnny is also part of the team that installs flooring. From the onset, I felt comfortable with his knowledge and I was relieved that there was no high pressure sales push. Once I decided to go with Carpet Giant, a date was scheduled. Johnny and his team arrived as scheduled and handled the process professionally from start to finish. There was so much attention to detail in every aspect of the project. I love my new floors and I would not hesitate to use Carpet Giant again! read more

Great EXPERIENCE!! Our saleperson Johnny was very friendly and knowledgeable about the products and gave great recommendations. We first purchased flooring for living room, den, stairs and game room. But after such an amazing job Johnny, Mario and team were doing, we asked for a second quote (4 bedroooms). Truly love my new floors...highly recommend Carpet Giant and Johnny & Mario's Team. read more

Great service great installation awesome sales personnel read more

Carpet Giant - Quick and clean installation - Carpeting Near Me - Houston, Texas

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We were looking for a carpet warehouse so we could buy carpet for a new house we're building - the bf found the Carpet Giant and I'm surprised I haven't seen it before cause I drive by here daily. Right on the Gulf Freeway in Eado, super large green building - very clearly marked. When you go in, they have a bunch of desk space for their sales reps. We were told to go back and someone would be with us shortly. They have lots of samples of different types of carpets out back, but everything is stacked on top of each other in disarray. The sales rep did not want to be very helpful - he was not friendly and he acted like he didn't want to do business. Pretty weird considering they were not very busy amidst Covid. He brought us out to look at the rolls of carpet that were available and recommended some swatches in our price range - we didn't find what we were looking for until we asked to see the more abundant swatches inside. Why they didn't start with the swatches inside, beats me?! It's like they wanted to show us the cheaper stuff and didn't think we'd want to pay for the nicer stuff?! Wtf?! We found a carpet we liked and they did the calculations for pricing based on the square foot of the room. BUT we did the math later and they actually charge you by the roll and charge you installation (since the price is all inclusive) on the extra carpet you're purchasing (as part of the roll) even though you're not installing or using that extra material. We thought it was a bit much and decided to take the numbers off the carpet we wanted and call around. We did find it cheaper elsewhere, for the same exact carpet and found install cheaper as well. Saved us an extra $500 or so not going with the Carpet Giant. It might be helpful for their staff to be a bit more customer service oriented. read more

They are really easy to work with. Could you all become apart of affirm? Like you, its fast and hassle free.

Oh Carpet Giant... you've been a Houston institution for over 30 years! It always amazes me how this place is small but gets so many customers in and out the door. Their sales consultants are very knowledgeable of all flooring types and are very ready to assist you. The place itself may not be appealing but it helps when you want to get a good and inexpensive deal! They're open 7 days a week and so installations everyday except for Sundays. They also offer a shop at home service if you can't make it out to the store. And as always, they guarantee if you buy it today, they'll install it tomorrow! Thanks Carpet Giant! read more

Carpet Giant - Front of Carpet Giant - Carpeting Near Me - Houston, Texas

Well. Short story: The carpet itself is great. The installation was fast and easy and done well. It's the sales rep (Natalie) and customer service that lacks. Long Story: After having a couple of carpet reps come by our house, we decided to go with Carpet Giant for a few reasons. They are locally owned and have been in business for 40+ years. We thought that if we did have problems, they would be easy to reach. We were also sold on the 18 months zero interest promotion and the reasonable price of everything. Well, turns out we did have problems. After deciding to go with them, Natalie then dropped the ball. She told us how to sign up for the card and then never got back in touch with us. About a week or so after we decided to go through with everything, we went into the store to ensure the carpet sample was what we wanted. Natalie was off that day, and so a nice gentleman named Ben assisted us that day. He spent a lot of time explaining the different grades of carpet and was very helpful. We ended up going with a different carpet than we originally got the quote for. When we reached out to Natalie to ask about the difference in cost, she was very cryptic in her answers and it was hard to get a new quote. We finally did after we spelled out everything for her. As we approached our install date, we still hadn't heard anything from her or the store and it was then, left up to us, the customer, to reach out to the store to confirm details. After reaching out to Natalie via text message, she didn't know who we even were! She asked us for the name on the ticket. I thought this was entirely unprofessional and ridiculous. Even after all of this, we still didn't get anywhere. We finally had to call the store and guess who we got on the phone to help us? Ben. He again, was extremely helpful and got us to sign an invoice (that should have already been signed weeks prior) and we were then on our way to a successful installation day. Installation went well. The guys did a great job and worked very fast. We love the carpet in our house. Fast forward a couple of weeks, we get the first bill in the mail from Synchrony Bank where we were supposed to have been signed up for 18 months no interest by Natalie. Surprise, surprise, it was only the 12 month option that was chosen for us. We again, had to call up to the store and get this fixed. It's a shame that the store has to get the brunt of this bad review (and others like it), but they really need to look into their quality of their employees. read more

Short story: the product seems decent and well-priced, but the sales rep (Natalie) was unhelpful, bordering on rude, and left the job unfinished despite guarantees that Carpet Giant would "get the job done right" and would "take care of us". Carpet Giant does not care about your home, they just want to make a sale. I cannot recommend them and suggest you look elsewhere if you want a company that will do the job right. ------ ------ Long story: we called and tried to arrange an in-home consultation as the website says we can, but they said I'd have to come in (this was difficult for me, as I'm currently on chemotherapy). When we went in, Natalie was our sales rep, and though she seemed knowledgeable, she wasn't concerned about our questions. (For example, I asked "how will they transition from carpet to hardwood?" to which she responded "we'll take care of it, don't worry, it'll look good.") It soon became clear she didn't care at all about our home or helping us get the right carpet, she just wanted to close a deal. We were able to work with another rep for a few moments, Ben (who seemed much more considerate and helpful) but unfortunately Natalie returned and kept trying to push us to make a decision because she wanted us out of the store by 8pm. My wife and I felt fairly comfortable with our carpet choice, but since Natalie kept trying to rush our decision, I suggested to Natalie that we'd come back the next day because I didn't want anything to fall through the cracks. She said "don't worry, we'll get the job done right. We've got high ratings, we'll take care of you." By this time I had my doubts, so I said "Are you sure? You won't leave me hanging if something comes up?" And she assured me everything would be fine. When the installation van came, it was an unmarked, unprofessional van, the guys didn't speak intelligible English, and they arrived late without the necessary tools (they spent another hour going to the hardware store.) They tried to install the carpet in our great room at an odd angle, and we had to supervise them to make sure they did it straight. But worst of all, after installing the carpet in our master bedroom, the door won't close. They took the door off its hinges, as it can't be used now. We called Natalie and reminded her that she said she'd take care of us, but she said it was on us to find a carpenter to adjust the door. We now have to spend more time and money to get the job finished, and to be able to have privacy in our bedroom. This was a breach of trust, highly unprofessional, but sadly predictable given Natalie's attitude in the store. We are very unsatisfied with Carpet Giant, and we suggest you avoid them altogether. read more

Carpet Giant - Sketchy installation van, arrived late... - Carpeting Near Me - Houston, Texas

If you are shopping around for carpet, do yourself a favor and run to Carpet Giant. Ask for Cynthia, she is simply the best. The installers were professional and did an amazing job! read more

Carpet Giant - a vacuum on the floor - Carpeting Near Me - Houston, Texas

Carpet Giant installed wood flooring in our house - they did everything they said they would...and more! I highly recommend this business - great people. read more

I have been contacting them for six months to try and get them to honor their warranty, but they have refused. Do NOT expect them to stand behind their products. They won't! They are trying to avoid me until the warranty expires this month. read more

Carpet giant contracts out installers. From carpet to floor install the workers will make lude comments and eat your food while you step away. Giovani who wears the carpet giant logo polo he is very untrustworthy. I have been calling him leaving him messages to complete our 14k job he didn't finish. We gave up. I will post pics so you could see job he did. Flooring companies are only concerned with sale not who comes to your house. They could care less. read more

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The price was right and the sales guy (Mark) wasn't too pushy at our in-home visit. I called to arrange the visit and they were able to schedule it for the very next day at 5:30 pm which worked great with my schedule. I was quoted more than double for the same job from Jack's Carpet, so I was honestly stunned and couldn't sign the invoice fast enough when I heard the price. I kept asking my husband after the fact "Did we just get hustled?" but I don't think we did. It wasn't as simple as it first appeared, but it all worked out. We had 3 bedrooms carpeted (+closets) and hardwood laminate was put in a hallway (+closet) and stairs. Just as advertised, we bought it Friday night, and they were able to install the carpet the very next morning. Seriously, less than 24 hours later, our three rooms had brand new carpet. The carpet team (3 guys) was super efficient, friendly, respectful and fast. They helped us more than necessary with moving our furniture and even shuffled furniture from room to room since they were carpeting all three rooms. They set down a carpet piece at our front door and always wiped their shoes before entering and even set a carpet piece underneath their tool box and where they were laying tools. 5 stars for the carpet installation. The laminate was a bigger more difficult job, and it was somewhat of a nightmare. It was originally quoted that it would take 1 day to complete -- it turned in to 4.There were only 2 guys on the crew this time, and they were scheduled to start Saturday between 9-11. They were not the fastest workers, nor the cleanest. While they would go to lunch (usually for 2 hours) or leave for the day, they would leave exposed tack strips, nails and small debris all over our stairway and hall. I wouldn't really care except that we have a puppy and 2 cats who could puncture a paw or get sick from eating these things. Overall, they were VERY messy while working. They didn't clean up at the end of their days even though they were tracking sawdust and dirt all through our home. I don't expect a thorough cleaning, but I did expect them to quickly take a broom or a shop vac to the areas they had dirtied. On the 3rd day, they were almost finished with the stairs and they were putting moulding on the outside edges of the stairs. I told them I did not like the way that looked and I had to be the one to suggest that they put caulk or putty instead of a large piece of quarter round moulding. Fortunately, both the installer and my sales guy was very insistent that they would continue working until I was satisfied with the job. The job took all of 4 days which was very frustrating, but I am happy with it. After 2 weeks of us walking on it, there are 2 areas where the floor or trim needs to be re-secured but I feel like that is somewhat typical as things settle with normal use and why Carpet Giant has a 1 year installation warranty. As nice as everyone was, one installer was a bit too condescending with me on a few occasions. I had already let them work Saturday and Sunday when I was told it would only take one day. So now it's a Sunday and he tells me they need to come back again because they wouldn't finish today. I said that I was off work Friday if they were available. He says "Well if you can't take off tomorrow, I guess that'll work." NO SIR. Do not imply that I should take off time from my job when I just gave you a viable option on a weekday, no less. Then I was informed that they were bonded and insured (as if that makes a difference) and a neighbor could let them in. Seriously? No. You are not working in my home without me or my husband here. Like I said, they were nice guys, but no way. On that Friday they returned, I was super sick with a sinus infection and I mentioned in my nasally sick voice my concerns about the moulding on the stairs. The next day, when they arrived to work again I probably looked red nosed and watery eyed, and the guy says to me "You haven't been crying about the stairs again have you?" And my eyes immediately narrowed in hostility as I snapped "I was not crying. I am sick. But I am still upset about the stairs and expect it to be fixed today." All toughness drained from me as I proceed to hack up my lungs and blow my nose. Nonetheless, I do not appreciate being patronized. Overall, I would give the laminate installation process 1 star. So 5 stars for carpet and 1 star for laminate averages to 3 stars. I am happy with the end results and I am very happy with the quality of the laminate and the carpet and think my house looks great now. I would recommend Carpet Giant but I would encourage anyone to ask more questions regarding the process and timeline of wood laminate installation. read more

Carpet Giant - Finished stairs. Done in Shaw hardwood laminate. - Carpeting Near Me - Houston, Texas

We had our stairs, hallway and 2 guest bedrooms carpeted and 1 guest bathroom w/laundry closet tiled. Please note my grandfather laid carpet and tile his entire life, so I have a soft spot for carpenters. But the tile guy really left a bad impression. Sales Rep: 5 stars - she was awesome, she called the day before our appointment to ask our budget and colors that we were considering for flooring. She showed up with neutral samples that were perfect for what we wanted. She did quick measurements, the price was right in line for what we budgeted, we selected our carpets and tile and she set up our install dates (tile on one day, carpet the day after). Tile layer: 2 stars - By 10 a.m. on Day 1 (tile install) no one had called or showed up. I called Carpet Giant and they tracked him down and told me he had a flat tire, was fixing it and would be on his way. At 12 p.m. he still hadn't shown up, so I called again. They said he would be calling me soon. He finally showed up at 12:45 p.m. with NO explanation, NO apology, nothing. He got to work and was rather slow. He kept answering his phone and talking to people that sounded personal and it took him nearly 4 hours to cut and install the cement board to lay the tile in our small guest bathroom. At one point, I asked him how long he'd been laying tile just because he was moving so much slower than what I was used to and he said he'd been doing since he was 18 and he was now 24. He finished tiling at 8 p.m. and said he'd back in the morning to grout it, left grout color options and said to text him which ones we wanted. The problem here is that he left the washer and dryer in our hallway - the same hallway that the carpet installers needed to work on AND effectively blocking us from removing the furniture in a bedroom that was also blocked by the washer dryer. We thought "Oh, he'll be by first thing in the morning, and we can move everything with his help".We text him our grout color and he never responded. At 8:45 a.m. on Day 2, the carpet layers call to say they are on their way. I say ok, but let them know about the furniture. They show up, see the issue and tell us to call Carpet Giant immediately. We do. Cynthia, the scheduler was great and said she'd track him down. She then called our carpet guys to confirm what was happening. They decided to move the washer/dryer back into the ungrouted area and tell the tile guy to come at another time. Carpet layers: 5 stars - They were awesome because they managed to install our carpet and moved all of our furniture. I felt really bad that they had to move as much as they did BECAUSE the tile guy put us all in a bad spot. The tile guy showed up after the carpet install and quickly laid the grout, again no apology, just in and out and done. He did great work, but I feel like he was just young and didn't take the job seriously, perhaps because it was such a small tile job. Overall, I WOULD totally use Carpet Giant again the future, but I wouldn't recommend the individual that they gave us for tile. *Update: Just received a call from their installation manager to discuss the situation because they saw our review on here. We discussed the situation and based on that conversation I'm bumping them up another star because they acknowledged they dropped the ball on this and this communication was greatly appreciated. read more

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This was the easiest business to deal with. No pressure, extremely helpful. I told them what I was prepared to spend, and in minutes, I had options to consider and choices to make. They explained all about nylon vs polyester, and the different grades of padding. I bought six hundred sf a month ago, and liked it so much that I decided to do another bedroom in my house with the same carpet and padding. The installers were super, and did a PERFECT job. read more

I once again have had a wonderful experience working with Natalie. My first project with her was the week following Hurricane Harvey. We re-floated and floored our entire first floor. Her expertise was invaluable and guaranteed a seamless installation while managing her own Harvey issues. Since that time, we've moved into a new home. We love the hard floors, but desired to have a carpet made for our family room space. She did an excellent job walking me through the process of purchasing a remnant and getting it bound as a rug. Her help saved us considerable money and time. Can't wait to enjoy the piece for years to come. read more

This was our second round of flooring with Carpet Giant. We were so pleased with our first purchase of LVT flooring and have thoroughly enjoyed it for the past 3 years. Best flooring on the market in my opinion. Floating, waterproof, shatterproof, incredible if you have dogs and kids. Looks more like wood than wood. Our second round was carpeting upstairs (yesterday 5/27). Frank and Mario did the installation and they were extremely professional and did a superb job. Even moved the furniture. We will always use Carpet Giant. read more

The location is kinda of hard to get to and the external building is something to be desired but Carpet Giants on-hand selection and service is stupendous. Manny greeted me before I was able to advance 3 steps into the building. His knowledge and experience was instantaneously noticiable. He immediately recognized the value of our old carpet and was able to find a similar product. We shopped several large carpet retailers and Carpet Giant had the best prices -- and, offered next day installation. But, more surprising, I received a call today (a month later) from Carpet Giant asking if we had any issues, questions or concerns. This was the icing on the cake. Thank you Carpet Giant (managment and staff) for your outstanding customer service read more

We went to Robert's Carpet on Kirby and had a quote from the sales man. After he came by to take measurements, he gave us a quote of more than $1k charges for labor. They clearly did not want our business. I took some time to search other local options and came to Carpet Giant. They carry a lot of carpet in stock which cuts down on their lead time. We were able to pick the carpet, pay for installation, and schedule in the same week. They included moving the furniture in and out of the room. The room looks great! read more

I went to several carpet stores and by far Carpet Giant offered the best price. The sales rep, Ralph, was very knowledgable and helped me make an informed choice. There were a few snafus with installation but I judge a place by how it deals with mistakes, and that is why I gave it 4 stars. First, the manufacturer was delayed in getting the carpet (backordered) to the store in time for my anticipated installation. But Ralph got on the phone and worked to find the same amount of carpet (to cover two stories!) from another source. The delay (which could have been several days), was only one day. Then the installers layed the carpet but did not fix the squeaks in the floor. After I spoke to Ralph and the Install Manager, that morning the crew came back in and carefully pulled up the layed carpet (moved the furniture AGAIN) and fixed all the loose floorboards. Carpet Giant worked quickly to resolve the two problems that came up. The carpet is gorgeous and I feel I got it at a very good price. One tip: Have it written on the installation instructions to fix the floorboards and then mark the squeaks on your old carpet with masking tape! read more

John was nice, but the men who put our carpet in were sloppy. They chipped pain and the carpet started pulling up.

I have used Carpet Giant for carpet installation on three occasions and always had good experiences. I used them six months ago for engineered wood installation and the experience was completely different. When the floors were floated, the installer mixed the float on my patio and the cement residue covered my patio. It required professional cleaning that cost me $600. Then after two months the wood floor started buckling in two areas. Carpet Giant agreed to repair the floors. It took 103 days for them to finally complete the repairs. The delays started because their installer was out of the country, then they had to purchase additional wood, then they had to pull up more planks and order more wood. No remedy was offered other than apologies even though I went without a functional floor for 103 days. read more

Knowing what I know now, I would NOT use them for anything other than carpet.Ugh- I wish I would have read more of the reviews BEFORE we decided to purchase flooring with Carpet Giant. We went with luxury vinyl (wood-look) planks because it's waterproof and we have pets and children and we are also getting a pool and we like the look of wood floors but we didn't want to worry about water damage to real wood or laminate. My initial experience was great. I thought the sales people were pretty knowledgeable about the product, and even though our floors were on backorder for 3 weeks the sales rep seemed to be helpful in keeping us informed about the progress of the order. BUT that's where the helpfulness ended. Two days before our floors were scheduled to be installed, I called to discuss the final details of the job. I was told that he wasn't in the store and no one else seemed to want to help because I already had a rep. I left a message for him to call me back, but he didn't. I called again the next day to discuss things, and I was told that he was out taking measurements and wasn't in the store. I just asked them to have him return my call. He didn't. The work crew (2 guys) showed up that same day and began working - and I never received a call from Carpet Giant. The workers were quick and efficient removing the carpet and getting started with installing the floors. However, I had been told that they would probably have to use some kind of leveling compound once the carpets were removed to level everything out. Otherwise the planks would feel "sponge-y" over uneven surface. The workers DID NOT level the concrete. I asked them about it, but they said it was fine and there was no need, that the concrete was level and even enough. They finished the formal living room and dining room the first day. However, when they left and we were able to walk on it, it was "sponge-y" feeling in several places!!!! And they had done a terrible job on the trim. The "quarter" round they used was huge! It doesn't look like trim- it looks like cover up! Not to mention, they stained it to match the floors (which I realize is standard) but I had told the sales rep that I wanted it white to match the baseboards - one of the reasons I wanted to speak with him the day before they started the install so that I could remind him and he would have known that if he had called me back! Not only were the trim pieces huge (which I've now read about in another person's review) but they were so sloppy! The angles were off and didn't fit together well and they didn't bother trying to make it look nicer with maybe some caulk or filler. In one corner, the trim doesn't even cover the area where the floor ends and I can see straight down to the under surface. And another frustrating disappointment was that they literally just glued down the WOODEN "trim" pieces they used to transition between the vinyl planks and the existing ceramic tiles. I thought those were supposed to be laminate of some sort and I thought they'd be attached with glue AND nails. And the glue squished out the edges and they left it and it DOES NOT dry clear. The two workers arrived the next day to do the same job in the family room, but this time I told them that they needed to use the leveling compound and I pointed out the squishy areas from their work the day before. So this time they did use some stuff to even out the surface. However, after they finished and left and I walked on the floors, there are still squishy places in that area as well, though not as many as in the first room. And once again, the trim is awful! It's huge and none of the corners match up. The most disappointing thing is that I still haven't received a call back from the sales rep and NO ONE from Carpet Giant followed up at all to see if I was satisfied or to even ask if the job had been completed. UPDATE: The company called me and scheduled to do some repairs. the workers came out and replaced a few of the planks. they scraped off the messy glue as best they could. of course, when I'm sweeping or mopping or sitting on the floor I can still see the yellow glue. and some of the trim pieces have popped off and I've had to glue them back down myself. I appreciate the fact that they were willing to do the repairs (but it was only after I had posted this review.) read more

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After the experience I had with Carpet Giant for hardwood floors I regret giving them my business. Took too long to install them, damaged the paint and the board during installation ( now I have to paint the house because of their negligence) and only after few days the job was finished the trims installed at the stairs broke in 2 points. Called and emailed to claim the warranty but Carpet Giant doesn't seem to honor their warranty as nobody gets back to me.... Is more than 2 weeks since we reported the issue... I DON'T recommend them and will never use them again read more

Carpet Giant - a close up of a wooden floor - Carpeting Near Me - Houston, Texas

I am moving out of my house and needed some new carpet put in for renters. Ray, one of the guys who seems to run things around there, gave me a quick run down on the carpets they had and effectively showed me the right price ranges for what I was looking for without trying to sell me higher end fluff I did not need. First visit was so effective I was in and out in 20 minutes completely satisfied. I price compared these guys to 3 other establishments and decided to go with these guys. I called Ray back and told him I accepted his quote (which was more than reasonable for the 1200 sqft i was carpeting) and we setup an install date which was literally 2 days after the call. Carpet was installed and finished in less than 1 day and everything was quality. They two guys who did the job even politely put up with my nit pickyness to patch up one or two things I wanted done and stayed extra late to take care of it. Will definitely be returning as a customer if the service and quality they showed is maintained. Thanks. read more

After visiting a few carpet places, I stopped into Carpet Giant for assistance finding the right carpet for my master bedroom, landing area and stairs in my first new home. The sales person took the time to find out if I had any special needs (pets), what was the style of my home (modern) and offered product selections that were appropriate and in my price range (moderate). The sales process was seamless and they worked with me to get the carpet installed on time with a very short deadline. Overall the sales part of my purchase was terrific. A few years after the carpet was installed, I noticed some fading in a few spots so I contacted Cynthia in customer service who asked me to send her photos. Cynthia immediately filed a claim with the manufacturer, followed the claim and gave me updates, and facilitated getting the carpet replaced under the manufacturer warranty. Cynthia provided me the best customer service and follow-up. The installation on both occasions were perfect. The installation guys at Carpet Giant are excellent and very skilled at their trade. They were careful and did not damage any walls, doors or baseboards during both installations. Hugo was the installer the second time and did the whole job himself in just over 3 hours and it looks beautiful. I highly recommend Carpet Giant for flooring and carpeting as the whole process of from sales, customer service, to installation was flawless!! read more

I had a great experience with Carpet Giant. They were incredibly helpful and listened to exactly what I needed. The price was less than quoted by Home Depot for a lower quality carpet and the installation was done promptly and professionally. I couldn't have asked for anything more! read more

First time carpet buyer here. I went to home depot first and they throw out so many options, this goes with this, that goes with that etc. etc. Next thing you know the price is not what you expected. Here I met Dennis who I could tell knew his stuff. Their prices include the carpet, padding labor etc. They explained what goes into the process when you replace old carpet and sell your house and what inspectors look for. We got a great deal and even got offered next day installation. These guys are pro's. read more

Ray provided amazing customer service! My experience from start to finish was... WOW. This was my first time purchasing carpet. First I went to Home Depot and I thought their quote seemed high and they were difficult to schedule. After reading Yelp reviews on Carpet Giant, I figured I'd see what they were about... I am so glad I did! My quote was 40% less than HD and they were available ANYTIME. Ray was professional and easy to work with. He really helped me out by installing the carpet at a time when I wasn't even in the country. I came home to an amazing and high quality job. Thank you so much! read more

We has such a positive experience here! We needed to recarpet one bedroom and a hallway. We went to lowes first and got the total run around from their sales team. Carpet giant was our next step and they did not disappoint us. Manny at the store helped us. It was a quick and painless experience. He quoted us nearly $100 less than lowes. I loved that this business was not about tacking on every extra dollar that they could have. Their installation guy named Raul came out and worked so hard to do the install all by himself. It looks great!! We will definitely come back here for all of our future carpet and flooring needs!!! read more

We've bought from them twice. About two years apart. They seem like straight shooter and have good prices. They also have "remnants" you can buy which are selections of left over new carpet from large install jobs. The prices are cheaper, we've made one remnant purchase and one new purchase. Didn't ever feel like I was dealing with a used car sales man, and the installers do a good job for the most. Their fast and clean up after. But they did put a dent in my brand new baseboards. We expected some damage so I wasn't upset. read more

Had a wonderful experience at the Carpet Giant. Robert helped me with selection of the carpet and pricing in a very professional manner and laid out the options in such a way that made it easy for me to comfortably make a decision. This is an old establishment that I feel puts the customer first and I recommend to include them on your list of places to visit when shopping around for carpet and installation. I saw also that they carry hardwood, laminate, title and vinyl should you be in the market for that. Overall a very good place with long standing experience in the business. Highly recommended! read more

I purchased expensive carpet from this place and had it installed. The carpet was laid beautifully; however, after many months, what a crappy job I got! When the carpet settled and was walked upon, it was a mess. I had to pay another company to come in and re-stretch the carpet because I had tons of rolls and folds. I will never use this place again! read more

We needed to get a couple room recarpeted in our home. One of the downstairs bedrooms and the theater room. We didnt want to have the carpet ordered and wait a few weeks for it to come in so we tried Carpet giant because of their commercials stating that they could install the next day. Well that somewhat true but the available carpet to do so is limited. We found the carpet we wanted and the lady that help us took the time to walk thru the remnents area to see what was back there. We appreciated that she did that as we found the exact carpet we wanted and it was enough to do the bedroom. made an appointment for Saturday to have it installed. The installers showed up on time and did a pretty good job and they did it quickly. One problem I had was they didnt clean up their mess entirely by vaccuuming the new carpet...arent they supposed to do that to get all the little strings and carpet pieces? One more thing was that we asked for a sample from the manufactor of the theater room carpet to be mailed to us so we could match it to the decore. It didnt show up afetr a couple of weeks so we called our salesman back and requested it again...still never showed up. Overall we were pretty happy with the entire Carpet Giant process except for those couple of issues. read more

Recently purchased carpet from Carpet Giant and they have a great selection, good prices and a very knowledgeable sales team. My sales people were J. Kennedy and N. Reed great people to work with for sure. The installation team did a magnificent job, they arrived on time installed my carpet and did a excellent job of cleaning up and they vacuumed the entire house. read more

I was very happy with the quality of service that I received from Carpet Giant. The installers were great, and the price was right! This is a great company to do business with! read more

This is my second time buying from Carpet Giant and I have to say, that I will stick with them. I tried to use the "big box" stores, but the quoting process and sales associates were nightmares to deal with. I finally gave up and went to Carpet Giant and picked out my carpet, and was in and out in less than 30 minutes and install happened the next day. I only needed master closet and bedroom done this time. No job is too small for them. Their sales staff is funny and courteous and excited to help you make the right decision. And the price with install cannot match what I was getting from the "big box" stores. I am a happy customer for life! read more