We had a sewer backup in August. It took forever to get an install quote. When finally quoted, we had new vinal tile installed in January. Different installers showed up on install day. Husband and wife team. Nice people and most of the install is fine. But in bathroom 3 tile pieces have 1/4-3/8" gap to wall. If we had seen it we would not have signed off and made final payment. We saw it after and every time you sit on toilet it is what you see. Went back and talked to salesman and Ian, the owner on a Tuesday. Was promised by Ian he would call me Thursday with repair date. I had informed them that we were listing house for sale so time was critical. Did not hear back. Went in following Wednesday and told John no call from Ian. He would leave him a note. No call following Monday. Stopped in was told he was out all day doing estimates. Finally called this morning and said repair would be done next week sometime. We have 15 showings from Wednesday to Sunday and the floor will not be repaired. After 3 weeks, no call backs and long delay on repairs, it is apparent to me customer service and backing their work, is not the owner's priority. I would recommend you find someone else to buy your flooring from. Brent Bender Howell MI read more