Let me start off with the good: *The carpet installed looks…read moregreat *I thought their price was fair The Bad: *AWFUL customer service *Takes no responsibility for actions I was told it would take one hour to install my carpet, that seemed quick to me so I confirmed with the person on the phone who assured me that an hour was the correct amount of time. Installing the carpet took 4.5 hours and I missed a meeting at work due to the poor time estimate. The owner never returned my call when I called to discuss this with him. I eventually got him when I called back on my own. He didn't understand my complaint about the time misquote and seemed annoyed that I would bother him with this complaint. If it takes 4.5 hours that is fine but I expect a much better time estimate when I schedule my appointment. I also expect some accountability from the owner and more promptness in addressing my complaint.

Wow! We went with Hooks Carpet Mart after my father referred me to them. John made us feel right at…read morehome when we walked into his business. I can see why I was referred to him! He was more than accommodating and helped us find the right choice for our home. We're first time home buyers and Roger, James, and Doug laid our carpet in a flash! They took their time and made our home look like perfection. I can tell these guys take pride in their work, and they make sure the job they do is done right. I will always refer this company and it's employees. Expect quality and professionalism at its highest when you decide to go with Hooks Carpet Mart!

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

I saw that Alexander's was highly rated on Yelp for carpet stretching and repair. I HAD several…read moreseams that were shredding thanks to our cat, and after 11 years the carpet had stretched in the upstairs hallway and on the staircase. These folks arrived at the exact time they had stated, did a quick walk-through and got right to work. Alex stretched carpet in several areas and his wife repaired doorway seams simultaneously. We had thought we might need new carpet but decided to try Alexander's, just to see. WHAT A FANTASTIC JOB!!! Our carpets looked as good as new and we no longer think it needs to be replaced. In addition to great work, these were some of the nicest people we have ever had work on our home. I will not hesitate to use them again! I originally thought the quote was high but after seeing the work, and getting to know these folks after a few minutes, we paid extra.

This husband and wife team are amazing, couldn't be more happy with the repairs he did on 3…read morepatches, very reasonable, punctual, and was quick to respond. Will definitely be referring them to friends that are in need of re-stretching of their carpet!

Love the huge selection in the show room. Spent a long time with us going over options and…read moreexplaining product details. Went to check out the big box stores and 90% of what they had was not as good as the most affordable product here. Worth paying a little more for better products, service, and way more options in one place. Let us take multiple floor samples home several times. Installers did a great job, explained what was being done, took attention to details. Worked long days to get the project done timely. Local experienced crew not random from a contractor pool.

Very rude owner and staff! Called ahead of time to ask about binding a rug, took it into the store…read moretoday (7/17/15) and was told very abruptly that they wouldn't touch it because it hasn't been cleaned prior. Wow!! I suggested that if we were told that on the phone, we would have done so before making the journey to their store. I was then told that is was only "respectful" to bring in a clean item, then was told I was an IDIOT!! I if could give this store a negative star, I would do so!! NEVER WILL I EVER STEP FOOT IN THIS STORE AGAIN!!!! Will be taking it to HAGOPIAN in Novi now....

If I could give a 0 I would... We thought we were in good…read morehands when Lynch came highly recommended from the previous homeowners of our new house. We even abandoned our go-to carpet store to follow their glowing recommendation. We should have seen the writing on the wall when our installation date was delayed 3 weeks. Suddenly we went from carpeting an empty house to working around all of our belongings after a move. They offered to "wave the furniture moving fee." Apparently, this meant scattered our belongings throughout the entire house and not returning them to their proper rooms. This could have been brushed off as a simple annoyance, but the clean-up portion of their installation work was nonexistent. Chunks of carpeting, tack board with exposed nails, and over 100 (yes, I counted) carpet staples were left strewn all over our home. When I called them to discuss concerns, they insinuated I was over-reacting and "fuzzies" are to be expected after a carpet install. No matter how much I described the debris, the comments continued that mild fuzz is part of the installation process. After FOUR HOURS of emergency clean up and one broken vacuum, my husband and I felt comfortable allowing our two young children (3.5 and 14 months) to actually walk around our home. This is my first ever review on a company. I believe in giving people the benefit of the doubt, supporting local, and communicating through challenges. However, when you create a dangerous environment for my children and then tell me I am over-reacting without care beyond collecting your paycheck, the situation shifts. Please, please, please consider taking your business elsewhere. $17,000, a broken vacuum, damaged baseboard, and no sincere concern later... we learned our lesson. Shout out to Classic Carpet and Flooring out of Howell - these are the people you want to do business with.

Good quality carpet. Knowledgeable salesperson. Installation was a nightmare. I paid for furniture…read moreto be moved and I needed to help move it myself because the installers were in their 70's and needed help. They damaged my walls, left shards of wood everywhere and rusty nails for my 2 toddler daughters to find. I called the owner and gave him an opportunity to make it right. I repeated my concerns to the owner multiple times. He offered a $100 for the trouble. I asked for more. He refused. I paid. Will never use them again. Think I'm just a jerk? Check my reviews, they're 99% positive for local companies.

We went to Carpet Depot and ask for an estimate, plus we went to the store to see the colors, feel,…read moreand availability of the manufactures products. I was recommended a brand based on pets and cleaning ability. Doug came out and measured then I selected Mohawk Smart Strand carpet for four rooms and closets. I'm a vintage person, so I've had many dealings with carpet installers and products. I can honestly tell you this was one of the best installs and product recommendation I've had in my life. From now on I will buy all of my flooring from Carpet Depot.

Subpar work. Quite disappointing. Definitely, far short of quality of a prior installation done…read moresome 20 yrs before. Cannot recommend.

I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware