A lot of things make a difference here…read more The tactical stuff: Easy to make a reservation for service in advance. Convenient to interact via voice or text. Informative feedback on all items with photos in an interactive dossier. The special stuff: I had to make some special requests as a brand new customer that they could have easily scoffed at or charged me extra for, and most probably would these days, but they handled it all with understanding without batting an eye, which not only means they care about their customers but also that it's just how they do business. That's the kind of thing that we need more of, and which wins my business. If there's a down side, it could be that their prices might be on the high side. But honestly everything feels pricey these days and they're totally normal ‍ Anyway, I will do more business here.

Great service on my Land Rover, very friendly and skilled staff. Online appointment system works…read moreand they honor their commitments.

As a native New Yorker, I appreciate the no BS 'tude of Robert. He doesn't suffer fools gladly. But…read moretrust me, you do want to get your EV here. Do NOT go to Pierre Chevrolet or any other high-pressure places where they play fast and loose with CarFax, and will tell you whatever you want to here. At Paramount, they're not intense about the process. Buy it, don't buy it, it's up to you. But they know EVs and you'll get a fair, no haggle deal, and a much better experience.

Came in to potentially purchase a used Golf Alltrack they had and was pretty much dismissed as soon…read moreas I walked in. Guy never told me his name and when I asked to see the Alltrack he pointed at it and he just told us "keys are in it go take a look" then went back in to his office. After taking a minute to go over the car on my own I came back to ask about a potential trade-in and test drive, so we went out to evaluate my trade-in which came way under what Carmax/Carvana/TrueCar offered (and way under the values he was given when he researched the car on his computer, I don't think he knew I could see the screen) and I was told he doesn't do "informational test drives." What kind of dealership doesn't offer test drives of their vehicles? On top of that all the vehicles on their lot are sold as-is so there is no form of dealer warranty on any vehicles sold here. I would suggest anyone to look somewhere more reputable that offers warranties and test drives for their cars because apparently there is a serious lack of confidence here in the cars they are selling.

I purchased a 2018 Jeep Rubicon from Tiki Motors a couple of weeks ago and I have to say that I…read morehave never had such amazing service buying a vehicle. I was upgrading from my 2008 Jeep X. These guys are straight forward and there is no shady business. They are great at answering all your questions with out making you feel like an idiot. Our sales guy Sean was great, friendly, did not make me feel talked down to and did not piss me off (Every car purchase I have ever made me so angry to the point that I have had to cut the salespeople down to size.) The owner is fantastic and it was a bonus that he is also a Jeep person. I highly recommend and anytime I am ready for another vehicle I will be checking with them first.

0 stars Bad experience and the car came like garbage. Land…read moreRover mechanic found glue on the hoses to patch leaks.

I took the day off of work and came in to look at Toyotas last Friday in the middle of the day…read more What's funny is I didn't even realize I had bumped into the General Manager, Erika Olson, and I was able to laugh and joke around with her. Beyond that, Erika was sitting at the front desk and was the first person I ran into. Which is wild to me, since most car dealership GMs aren't that easily accessible or reachable. I ended up working with Evan Olivier and I had one of the best car shopping experiences I've ever had. Evan was extremely personable and real with me. He mentioned the extended warranty one time, I mentioned I wasn't interested and that I had a bad experience with extended warranties in the past, and he didn't bring it up again. He didn't try to push unwanted services or products on me and respected my position on upsold products. I can't say the same for other dealerships... Otherwise, we were able to test drive 4Runners and Tacomas and I learned a ton about Toyota's the day that I visited. Evan was extremely knowledgeable about the different generations and capabilities they had and Evan being a Seattleite, knew what driving a Tacoma or 4Runner would be like in the city because he owned one, it wasn't just word vomit to be more agreeable with me. Instead of doing this crazy test drive, we parallel parked the Tacoma outside the dealership, we reversed into a parking spot, and we even focused on the turn radius like I'd experience in a Seattle parking garage, we almost took it to my apartment complex to check garage door heights to see if it would actually fit in my apartment complex, but phoned ahead and my apartment manager let me know it was a no-go for that specific 4Runner. Evan and I literally tested the exact things you need to check out when you live in Seattle and management was 100% okay with doing this odd check I had requested like taking it to my apartment complex. A+ for effort! The warranty transparency, pricing, knowledge, and information Evan shared with me and the experience overall was worth dropping a note here for others to review. I hope this has given you, the reader (yes you), reading this now the confidence in choosing Toyota of Seattle for your next vehicle and working with Evan Olivier to buy your next vehicle!

I made an appointment, not a walk-in, and unfortunately the customer service was very…read moredisappointing. No one came to say hello or even acknowledge me when I arrived. When they finally started checking me in, I was told that four staff members were busy. I understand that a business can be busy, but that's not the point. A simple "Hi, thank you for waiting. How can I help you?" would have made a big difference. Instead, I was met with an attitude that made me feel like my business wasn't appreciated. He even said that Lexus dealers must not be busy because they were so busy. That completely missed my point. I was talking about the quality of customer service, not how busy they were. I have been a customer here before and definitely remember receiving much better service, especially with different staff members. This experience was disappointing, and the quality of service has clearly gone down. After this experience, I'm honestly not sure I feel comfortable coming back, even though I still have 3 oil changes remaining from the package I purchased.

Awesome guys. They made me feel very comfortable dealing with them. The Amazing Autowoman herself…read moreI had not the opportunity to meet in person, but she was terrific on the phone. Leave a message, and she'll be back at you ASAP. I took in my classic car to unload it, and Keith was upfront and very honest in my dealing with him. Give them a shot, you should come away pleased you did.

I was in need of purchasing my first car to get everything ready for my college commute in the…read morefall. I heard of Heidi during one of my google searches for a used car months back and I knew how time consuming and stressful it could be having to go through a dealership or private seller. After a few days of really not finding anything that matched what I was looking for both car and financial wise, I decided to contact Heidi through email. I am not joking when I say that the whole process of me contacting her and having my car parked in front of my house took 48 hours. I contacted her on Monday afternoon, and by Wednesday afternoon everything was done. From price negotiation, financing, paperwork, and taking the car home. I'd like to highlight Heidi's connections within the industry when it comes to price negotiation and financing. I got approved for less than desirable terms or outright declined unless I did a huge down payment with other places before coming to her. The financing terms through Heidi were amazing. I opted to just go to the dealership myself and since I was there already I figured I might as well bring it home at the same time. The whole process was sorted and approved before I arrived at the dealership, and signing the paperwork took no time at all. Heidi does offer to handle all the paperwork to sign and bring the car to you as part of her services if you opt to do so. Overall, her fee was 110% worth it for the great financing I received and the ease of the entire process.

Amazing quality and value here. Chose to add tint and PPF - paint protection - to entire front of…read moreour new vehicle. The car remained indoors the entire time while they worked on it, and were on time with completion. Everything looks great. Owner Odi and Drew went out of their way us. Will bring our other vehicles to get tint and PPF.

I just had dent and scratch repair, sanding and painting, and a full detail done on my vehicle…read more Odicar was down to Earth and shared reasonable expectations and prices to get the work done without breaking the bank like a body shop would do. My car looks fantastic. I am very impressed what they were able to get done in a detail shop! Every time I walk up and see my car, I smile. The only critical feedback I have is to give a longer range of time it may take to complete the work. This job took 1.5 days longer than anticipated and that could've just been addressed by being more conservative when telling me how long it may take. I also recognize I shouldn't drop my car off if I'm on a time crunch and everything is an estimate. Overall, I am very satisfied with their work and will use them again.

we bought a new CRV the other day and we were a bit nervous…read moreabout dealing with car sales people. however every person there were helpful and friendly . Diana was our main sales person and she was wonderful. We were trading in our Ford truck and they gave us a fair amount for it. We were in and out way faster than we predicted. we highly recommend this dealership.

I bought a used car from here.. Mazda to be exact. Our sales guy was friendly transaction was…read moresmooth... car fax 'clean' A year later we are having ABS/transmission/ECU lights come up! Thousands of dollars later we find out it's been in a prior accident! Honda did not inspect this car correctly and sold us a car that was in an accident beforehand and the repairs were done poorly and now we are paying the price. Suggest you look elsewhere for a used vehicle since they don't care enough to inspect here.

Brian was great to work with. He gave us a fair price for our trade-in and worked with us on the…read moreprice of the new to us vehicle. He was straight forward and honest.

You probably wonder why the reviews are all mix. That probably answers your question best. Don't…read morecome here! Save the headache. I they just quick to get any penny out of you. Dealerships shouldn't be this hard. They kept calling me and bothering me till I gave in the biggest mistake of my life.....

We received great service from Dan with our company truck for the Seattle Christmas market. We…read morereceived excellent service that was delivered in a prompt manner and done with kindness and a smile. I would recommend this shop to anyone in the area that's looking for a great spot to have their car fixed. I was even surprised that the cost was lower than I had expected. Thank you Dan for a job well done!

I called ahead of time regarding air coming out of my tire and I was lowkey freaking out. They told…read moreme a time I could come by later that day and they would check it out. Barely made it there before it got flat, but I did. They checked it out, plugged it, and filled the air back up in the tire. They didn't charge me for the temporary repair, which was really kind of them. Was able to get my tires replaced a few weeks later somewhere else and the plug had no problems until then. Another time I came to get my car serviced, and that also was pretty quick and also went well! Forget how much it was but it was pretty standard compared to other places. I would trust them with any and all of my car service needs!

I had a great buying experience with Marcee. She is a very honest, friendly, trustworthy, and low…read morepressure person to work with, but she is also informed and knowledgable. My experience with her was easy and seamless. I found the perfect car with her. If you are in the market for this kind of service, then look no further!

My partner Mark and I bought a 2006 Highlander Hybrid a few years ago with extremely low miles…read more(28,000) if I remember correctly. She has excellent priced vehicles up for sale. There's zero pressure from Marcee. She is so extremely friendly and knowledgeable about all the vehicles she has for sell. She didn't hide anything I would without any hesitation recommend anyone to buy a vehicle from her! Marcee will work with you if your schedule is kinda hectic and her office is very easy to find.