Wow...just wow. If you are going for an "arcade experience" do Not go. Mind you, I grew up in the 80's, so that is what I was looking for in arcade games. Read on if you want details, if you just want to know if this is a place to go for arcade fun, you have your answer. Also, good to note is that I think I have made at the most 3 reviews in my 50 years of life, and this experience is still annoying me two weeks later...My husband and I were on a date night and I had this completely random urge to play arcade games (haven't done in 10+ years). I knew of one that was far from where we live (Goodyear), so I looked up to see if there were any on our side of town and found this place. We were nearby having dinner at Jalapeño Inferno (A-mazing 1st experience there!) and so we popped over to Westgate. We had already had a couple of drinks and dinner so we weren't there for either of those reasons. For games there were 2 pinball, 2 ski ball ((not an arcade game), 2 basketball shooter (not an arcade game) and maybe 1 other game that was so insignificant I don't remember what it was.... Puh -leeeazze!!! So there is that. To back up though, when we walked in, the hostess was very nice, though was confused that we said we were only there to play games. As we walked in, we noticed several open tables still littered with empty glasses. The place was huge, and spacious but it was weird; it was as though they were selling off stuff, like an estate sale, and were down to the last few furnishings and items. Weird analogy, I know, but that is what I immediately felt. Anyway after getting tokens from the vending machine we went to the bar for waters. We only waited five minutes before deciding to just hit the games without waters. That is when it hit us - there were essentially no games. If we hadn't already put money in we would have left. We should have looked around more intentionally before getting tokens. Anyway, no one ever came around to ask if we wanted anything, we didn't really, so ultimately that was fine, but still...Maybe there is no service there unless you are at a table or the bar, as we were just at the 2 pinball machines. Anyway, to top it off, the roof was leaking right next to where we were at the pinball machines and nothing was being done about it. There was a "wet floor", sign, so at least there was that, but it was not needed as the water on the floor was spread so far that the customer would see it before the sign (we did). I was literally dumbfounded that there wasn't at least a bucket under the constant dripping. Even if there wasn't a bucket in-house a large beer glass should have been attempted and changed out as needed. This puddle was that huge and still going! I literally commented to my husband at least a few times how unbelievable it was that no employee (MANAGER) was addressing this issue. We were there for about 20-30 minutes and no staff came over to check out this situation as the water
crawled closer to our feet. I was in food service from high school through college and I would bet that any one of my managers would have even gone as far as sending someone to the store to get a bucket if there wasn't one in-house - or something appropriate-to use. This water issue was that bad. Anyway, I am giving two stars instead of one because I can't judge on the food, or really the service, since we didn't outwardly make ourselves know (though I stand by that excellent customer service would be someone coming over to see if we wanted anything). The place was virtually empty being only 6:30. Oh well. I wanted it to meet my craving for arcade games, but obviously I didn't. I met a girlfriend at Castles & Coasters (my go to place in the 80's) last night to play Pac-Man, Millipede, Astroids,etc., so I am good for another 10 years. Good luck Carousel..it is hard to stay in business at Westgate. Places come and go. read more