Our family of 12 stayed at High Road Cabin for 8 nights over the Christmas Holidays. The home is everything it is advertised to be. FEEDBACK ON CAROLINA CABIN RENTALS: We want to say how excellent the customer service was by all the staff at Carolina Cabin Rentals. From the time we booked the cabin, the email communications were timely and informative. Throughout our stay we had a few phone conversations with the staff and they answered all our questions with kindness, patience and professionalism. We felt very looked after and they truly demonstrated superb customer service. We will definitely rent from CCR again. We had some issues with the fireplaces - the instructions indicated that the pilot lights would be on when we arrived, however they weren't and it was a bit tricky for us to figure it out. They immediately sent someone out, in the snow and ice, to get both fireplaces running, and showed us how to operate both. This was very much appreciated. We also experienced some confusion with construction work being done on the driveway. CCR informed us upon our arrival that there was a chance that construction workers might show up some time during our stay, and if so, CCR would remedy the inconvenience with a refund. They were trying to communicate with the owner to encourage the work to be done when the cabin was not occupied with vacation renters. Sure enough, on Dec. 26 at 9am we heard the tractor/trucks doing work outside. Unfortunately the noise interrupted the peaceful environment, which was frustrating during our mountain getaway vacation which was meant to take us away from those types of disturbances. I called CCR to inform them the workers were on site doing the work. Again, CCR was very apologetic and kind and assured us they would continue to work with the owner to find an amenable solution. On the day of our arrival, it snowed and created a winter wonderland. Our 5 kids had been using the driveway and some of the slopes near the house to sled. It was very disappointing to wake up Dec. 26 and find both areas had been torn up by the tractors, with debris now where they had been sledding. So, they were not able to sled anymore during the stay. The workers came again on the morning of our departure. We had 3 vehicles in the driveway and therefore the tractor could not do much work. We assured him we would be checking out on time by 11am, but it was clear that his work had to be halted until we left, so that we could load our cars and complete our check out steps appropriately. I am waiting now to hear from CCR about a potential partial refund appropriate for the inconvenience we experienced. They have been great and I'm confident this will be resolved. FEEDBACK ON THE CABIN: What a truly remarkable site. The views are spectacular. The hot tub and fire pit are greatl! They provided a starter wood bunch but you will need to bring more if you are going to burn more than one night. The cabin is advertised as sleeping 12. This is accurate. However, the bunk bed room in the downstairs den is said to sleep 6; this is probably only for smaller kids. There are two bunks, each with a top bunk that has a twin mattress, and the bottom that has a full mattress. The full mattress is indicated to sleep 2 people, but we found that for our teenagers this was too tight. We put the smaller kids in the top bunks, and our older kids in the bottom bunks. There was no way the bottom bunks would sleep two teenagers or adults comfortably. So, we put our 18 year old in the pull out couch upstairs. The pull out couch is actually not advertised; but we are glad it was there! The other 3 bedrooms are cozy and warm with down comforters. There were enough extra pillows and blankets provided. The downstairs den and gameroom is great - our kids were so happy to have their 'own' hangout area, so that we the adults could be cozy and quiet in the upstairs living room. The 3 bathrooms are fine with everything you need. The towels are very fluffy. The kitchen has the basic items; we did bring some additional baking dishes for some particular recipes we were making.The only downside to this cabin is the driveway work that was being done. The driveway and entrance up toward the house was filled with gravel and dirt - like any construction site is. Not very appealing, but we could also see that this is necessary work being done to complete important property repairs. Certain sections were blocked off due to safety issues, which we appreciated since we had kids with us. The snow cover made it difficult to discern where we could step safely, so the markers helped. I'm sure once this work is done, things will be fabulous again. Other than that, this cabin is really stunning and perfectly suited our needs. Note that the roads leading to the cabin are steep, winding and have some hairpin turns that can be a bit tense for those unused to driving in the mountains. In winter you need 4WD/AWD and/or chains for safety. read more