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Fairy Woods Cabin

5.0 (1 review)

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3 years ago

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High Country Vacation Homes - Sleepy Bear Lodge Eagles Nest Banner Elk NC Luxury Rental

High Country Vacation Homes

1.3(6 reviews)
0.3 mi

We rented the luxurious Buckhorn Lodge in Banner Elk, NC for the week of March 1 through March 5…read more We were excited to have a vacation...I've been stuck home since March of 2020 because of covid and the fact that I am immune-compromised. Upon arrival, the home is beyond beautiful! There were only 2 of us to enjoy the expanse and beauty of Buckhorn Lodge! The home itself, gets a definite 5 stars! That being said, High Country Vacation Homes Management....not so much! Before we even left for our vacation, I had received a message to call so they could process payment. I tried 3 times to return the call, left messages with no return call. Finally on the 4th attempt, someone answered. I was never given a name. The emails are only signed by the generic "your mountain home specialists." Upon arrival to the home, we were impressed. There were typed out instructions above all light switches, including the main kitchen sink. It was in the 30's when we arrived and it looked as if the heat was set to 65. I turned it up to take the chill off and to keep us warm at night (we are from Florida). There were no instructions on the heating/cooling unit whatsoever. There was no WiFi to log into, at least not a secured one that required the password we were given and that was posted around the home. When we woke the next morning, it was freezing in the house. Took me a few minutes, but finally figured out the unit, only to find out that the vents in the master bedroom upstairs don't work. Still no WiFi to speak of. Called and left a message with the answering service around 9:00 am with no return call regarding the absent wifi network. I called again a few hours later and when the lady answered, she interrupted me and told me the password was ....... I told her I did not need the password, I needed the name for the network. I was told it was in the email sent to me when I informed her it was not. She told me it was in the welcome book, it was not. Told her the password was even on the fridge in the basement level but again, no network name. I was then instructed to look on the bottom of the modem. GREAT! Where the he.. was the modem. She could not tell me that either. Said she'd look into it and call me back in a few minutes. Again, NO RETURN CALL!!! Mind you, a lot of the things we did required purchase of tickets online, I could not use my computer which meant we had to use our phones and the data and it shouldn't matter if one has unlimited data or not. It's the point! Don't offer what you don't have! Heaven forbid we had an actual emergency or problem with the home itself!!! The customer service sucks and they do not return calls!! I would recommend the homeowners transfer their property to a different management company. I will never book with HIgh Country Vacation Homes Ever Again!!!!!

We waited until the required 5:00 check-in, only to find a dirty house that the housekeepers hadn't…read morecleaned. Since I couldn't reach anyone at High Country Vacation Homes for 10 minutes or so, we started cleaning since we didn't have any sheets for the beds and everything was dirty from the previous tenants. When I finally got a hold of the office, we were deep into cleaning, so there was no point for them to send a housekeeper. I was told, "This doesn't happen a lot," and then when I asked how much we will be refunded for this, I was told, "We usually only refund the cleaning fee." So it "doesn't happen a lot", but they "usually" only refund the cleaning fee. Sounds like it happens a lot to me. After more than a month, and me making it perfectly clear that I wanted a refund of one cleaning fee since the house wasn't clean when we arrived, and then another cleaning fee since we had to spend the first evening of our vacation cleaning the house, we finally got some money back. But only the equivalent of one cleaning fee. And I was told we got our security deposit back, like it was some sort of a favor, when in fact, we left the house in way better condition than we found it. Losing the first evening of our vacation, especially to cleaning, should be more of a refund than $125. That is the absolute LEAST we should have got refunded. So, if you want the absolute least out of a property management company, then go with High Country Vacation Homes. But next vacation, our money will be going to a property company who deserves it. Pics are what we walked into.

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High Country Vacation Homes - Sugar Mountain NC Vacation Rentals

Sugar Mountain NC Vacation Rentals

High Country Vacation Homes - High Country Vacation Homes Banner Elk Rentals

High Country Vacation Homes Banner Elk Rentals

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Banner Elk NC Cabin Rentals

Banner Elk Mountain Cabins - The Elk River Cabin....just one of 5 cabins located within 3 miles of Banner Elk!
 www.bannerelkmtncabins.com
 Check us out!

Banner Elk Mountain Cabins

5.0(1 review)
5.1 mi

The Getaway was the perfect getaway for us. The location was private yet convenient to downtown and…read morewe found ourselves enjoying the Greenway trail into town many times. The cabin had every amenity we could of asked for (OK...a hot tub on the deck would have been nice) and we felt so comfortable from the minute we got there. The living room fireplace was amazing and we had it on constantly. The living room was comfortable and large. The kitchen was a bit small for both of us to work in but it was more than adequate. Both bedrooms were lovely (the king sized bed was super comfortable) and there were plenty of bathrooms to pick from. The sheets and towels were plentiful and plush and it was nice to be able to do laundry. The driveway up to the house was something. Super steep and it made the returns from our walks a bit challenging. And we were glad that it didn't snow to have to tackle it in the ice. The internet was great for keeping up with work but it wasn't sufficient to be able to stream movies or television. But the choices on the satellite TV made up for it. We loved The Getaway and will definiteley be back!

From the owner: 5 unique, beautiful cabins/homes in Banner Elk, NC! Each one…read moremeticulously clean and cared for. 3 are pet friendly, all have free WiFi and fireplaces. Convenient to Banner Elk, Boone and Blowing Rock. Summer dates are booking fast! Come enjoy the cool North Carolina Mountains!

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Banner Elk Mountain Cabins - Winter view from The Farm House!  Just one of 5 cabins located within 3 miles of Banner Elk!
 www.bannerelkmtncabins.com
 Check us out!

Winter view from The Farm House! Just one of 5 cabins located within 3 miles of Banner Elk! www.bannerelkmtncabins.com Check us out!

Banner Elk Mountain Cabins - The Mountain View Cabin!  Pet Friendly, Free WiFi, Fireplace!
 Check out all the features at www.bannerelkmtncabins.com

The Mountain View Cabin! Pet Friendly, Free WiFi, Fireplace! Check out all the features at www.bannerelkmtncabins.com

Banner Elk Mountain Cabins - Mountain View Cabin from the patio!

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Mountain View Cabin from the patio!

Valle Crucis Log Cabin Rentals & Sales - Sheet 1

Valle Crucis Log Cabin Rentals & Sales

2.6(5 reviews)
3.8 mi

I have rented plenty of vacation homes and condos over the years but this was my first experience…read morewith this company. I was very happy with the process and the actual house we rented. The process was pretty smooth and when questions arose they were answered in a very laid back and cooperative way (compared to the very lawyer like way questions are typically answered). The house was exactly as expected - all appliances and amenities in good working order - the pictures were accurate depictions. The management company allowed early check-in and check-in and out was painless... As for opportunities for improvement for the house itself I will post a review for the house itself (minor things like adding more TVs, etc) Again as for a review of the mgt company - very happy with them and will certainly rent again!

Renter Beware…read more Valle Crucis Log Cabin Rentals (logcabinrentals.com) unfortunately seems to be unreasonably holding security deposits. My family and I stayed 2 nights, October 28 and 29, at one of their cabins - Soothing Waters. One week after we checked out, I received an email stating there were stains found on 2 sets of sheets. They attached 2 photos of sheets (see below). I immediately responded that I had personally removed the sheets before we left the cabin the morning of our checkout and there were absolutely no stains on the sheets. Therefore, I don't feel we should lose our deposit for something that we didn't cause. By the way, what are the chances that 2 sets of sheets would have stains? Furthermore, sheets being replaced should be considered normal wear and tear. I didn't get a response from the email I sent, so I called Valle Crucis Log Cabin Rentals. I spoke with Emily who told me the reason it took so long to get the damage information to me is that she's working 60 hours a week and that the weekend of our stay, 20 out of 29 checkouts had damages. Seems excessive to me. I'm betting I'm not the only person with issues regarding security deposits from this Valle Crucis Log Cabin Rentals. Emily also told me this is why they push their renters into getting the $40 insurance and if I had purchased that, this would be covered. This also makes me skeptical of their practices. I have no idea if I'm going to get any of my deposit back or if they're keeping the entire $300, but I absolutely feel we should get back 100% of our deposit. Out of all the many, many times I've rented vacation homes in North Carolina, Tennessee, Florida, Virginia and Colorado, I've NEVER had an issue like this!

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Valle Crucis Log Cabin Rentals & Sales - Sheet 2

Sheet 2

Valle Crucis Log Cabin Rentals & Sales
Valle Crucis Log Cabin Rentals & Sales

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Fairy Woods Cabin - vacation_rentals - Updated November 2026

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