We booked transportation for our wedding and unfortunately had a very frustrating experience with communication.
After signing the contract, we had multiple questions and needed to confirm details. We reached out several times through both email and text message and went well over three weeks without receiving a response. This was not simply a delayed response--we made repeated attempts to get in contact and were essentially left without communication.
We even had other people call their business number while looking into booking transportation, and those calls were not answered and were not returned either. That was especially concerning when we were already trying to get answers about our own reservation.
There was also confusion regarding our contract. We were told that an additional bus had been added to our agreement, but we were never provided an updated contract or notified that the contract had been changed. We also noticed inconsistencies between what we were told regarding payment timing and the payment terms actually stated in the agreement we signed.
At this point, the lack of communication made us uncomfortable enough that we decided not to move forward with the company for our wedding transportation. We were willing to let them keep the deposit and simply move on, but I think it's important for potential customers to know about our experience.
For something as important as wedding transportation, consistent communication and being able to actually reach the company are extremely important to us. Unfortunately, we did not have that experience here. read more