My review is a review of the staff, especially this one very rude waitress named Jasmine who became very bitchy and rude with my wife, because she asked for a printed receipt and it was slapped down in front of her with a "There". My wife and I, booked a reservation for the weekend at the Tropicana Laughlin, for my birthday. As always, we've always enjoyed eating at Carnegies Cafe. Howevever, from the first night eating dinner there, we noticed definitely not the same place. Our first hostess, had no pleasantry, no friendliness, no nothing, just said "Follow Me". We thought okay. And the staff as a whole, just had no sense of urgency whether fully packed or slightly slow and empty. They all basically were the most unfriendliest slow bunch of waitress's around. We do have two incividuals that stood out from the rest. As we had dinner on our last night, we were waited on by "DJ". His service was on point, perfect, and the absolute best. The rest of your staff should be managed by this wonderman man of a waiter. The second wonderful person to wait on us, was the morning of our leaving, her name was Cherrl. She was also great and treats everyone like family. We were pleased to have her so wonderfully end our time on such a good note. The rest of the staff, gives off this impression, that customers have no were else to go, so why do we have to try.. read more

Breakfast and dinner here were both great. Service was great both meals. The breakfast seems a little pricey for what you get and getting charged $3 for cheese added to my Denver omelette was definitely too high. Dinner was really tasty. The side salads are very large and good. The fried chicken dinner and ribeye were both very delicious. Service at breakfast and dinner were fast and friendly. They accept comps as well. read more

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We got three ten dollars vouchers from play casino. We went into the Carnegie. The first impression we got was like we were asking for free food. We didn't see her name but if you, management check our check #(62015) you will know who is the cashier. Once we got our food my husband asked for jalapeño she was just not even bothered with his question. Just not kind of customer service we expected. read more

Stood in line to order for 30 minutes, with no one at desk. Left the line & got in line @ what we found 2 be a to go line after another 20 minute wait. Finally saw a lady at the desk where you get seated, told her how long we'd tried to get a table for two, she said she'd be right back with a table.20 minutes later she was seating people that were behind us in line.after a total of 70 minutes we walked across the street to in & out. One star is 2 much for the noon shift. read more

The hostess was rude when we went into the restaurant to get a table. She told us that we could not bring in drinks that we purchased in THEIR casino. Other than her, the food and service were good. read more

The chicken fried steak was deelicious. I could've eaten 2. Service was great too. Thumbs up for sure

Standard cafe fare for Laughlin, but if you look at the menu you can basically get a second meal for a dollar. Works great for couples, or friends (as long as you keep it to even numbers). Food was above average, with the meatloaf being a standout. Ray served our group and hustled all night long, although he did show some reluctance to visit the bar for mixed drinks. Beer and sodas were no problem. Don't put a mixed drink menu on the table, if it's really not available. read more

Saw a banner advertising "buy one meal and the 2nd is $1." Not worth it. Not a lot of options for the deal. Had the meatloaf...looked like something that came from a factory and not a restaurant. The Tropicana used to a better restaurants...now just food vending machines and subpar food. The Tropicana has gone down hill. Sad! read more

Omg! Ate here twice , once for dinner, back for breakfast! Where can you get 1 meal regular price $17.99 and another for $1 !! Wait help was very helpful. Food was plentiful and delicious! Ordered meatloaf with mashed potatoes & gravy.. very tasty read more

Greated by a mean looking brunette woman who seated us but seemed annoyed to do so. We both thanked her but she hurriedly walked away. Our meals were just barely okay. My BLT was just ok, the bread was toasted to much and dry as our Mojave desert and was dangerous to the roof of my mouth and the fries were cold. Hubbys grilled chicken sandwich was flavorless but we ordered more ranch to save it. 5 thick cold onion rings needed ranch to save them. Didn't know the extra ranch was extra and came in tiny cups half full. But our lil older server was absolutely great!! She had a great bubbly personality and was running circles around the younger ladies. She was the highlight of our visit. Wish I had asked for her name. Lastly the brunette with long hair who was the greeter/cashier was rude and has no personality at all. Tried to make pleasant conversation but she wasn't interested. She looked like she wanted to cuss us out or something. She looked angry. Just her attitude alone will stop us from coming back. Which is sad because I wanted to try some other dishes and see our friendly server again. read more

For the most part all of our dishes were pretty good. Great value considering you're in a casino. The one very down side is we had two in our party that ordered the corn beef hash. One came out well cooked but the other came hardly cooked at all and was almost raw. Maybe an odd moment by the chef but it left our group unwilling to come back. read more

Carnegie's Cafe - Raw corn beef hash :/ - American Near Me - Laughlin, Nevada

Way better than I expected! Service was fast and friendly. Coffee was fresh--served with a carafe at the table for quick refills. Prices are decent for a casino. Ambiance is casino cafe, clean and comfortable but nothing exciting. The chicken fried steak breakfast was very basic and certainly not extravagantly presented, but it was tasty and hit the spot. I would have no problem ordering this again. It was a good and convenient spot for us to have breakfast, especially since we stayed at The Trop. Will definitely try them again. read more

Carnegie's Cafe - Chicken fried steak breakfast. - American Near Me - Laughlin, Nevada

Customer Service is such a critical element of a successful business. Carnegies is the main cafe at Tropicana hence the bar is set quite high. Monique is an excellent employee and let me say her personality, vibe, attitude, adaptability, empathy, patience, ability to stay calm under pressure and probably one of the most respectful managers I have come across in every food location at both Harrahs and Tropicana. These are the ideal employees every organization should target to hire, provide consistent training and invest in retaining. Monique makes your organization look really good. It's always a pleasure to see her because her genuine sweet, caring, loving personality and positive energy is key in casinos. #Promote her. #Retain her. #Don't lose her The Ambiance can use some improvement. The Chef did a great job with my grilled chicken patties. read more

If you want to eat cheap this is the place. But the hamburger was no better than McDonald's. The service was a mess since only one server seemed to be working the entire floor. Fries were bland, not good. Atmosphere rather depressing. read more

Food was not very good. I had the breakfast country fried steak. The waitress was really cold and downright bitchy. Coffee here sucks. Waitress didn't even bring me more water at all. read more

The breakfast was delicious!!! Can't go wrong with a simple Farmers Breakfast, Country Fried Steak and Eggs, Veggie Omelette, and the Deuces Wild...not a bad price for being inside a casino. Our waitress Eva was really friendly and passed by often to make sure we were doing ok. Would definitely come back for another round of breakfast. The restaurant is right in the casino and you overlook all the slot machines. read more

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Dined here a week ago while visiting Laughlin for a few days. Fair meal. I had breakfast for dinner, bacon and scrambled eggs with hash browns and sourdough toast. Service, by Rhonda I believe, was attentive and friendly. Ambiance could be spruced up some, it's quite open to the casino floor, and not in a good way. read more

Excellent service! No waiting as the waitress was handling everything! She was amazing, I can't remember her name, she was seating people, ringing up customers and taking orders and serving food simultaneously. My food was fresh and delicious! I love that I can use my food credit here. You can also order to go, although they do charge $2 extra for to go orders. Carnegies is one of my favorites when in Laughlin! read more

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Don't honor what they advertise food to go you pay gratuity wen you order on line they charge you like $6.00dll worst customer service specially the people at the cash register. read more

I went to this restaurant yesterday (10/23). I ordered the pan Asian. It was basically a bowl of rice with a tiny piece of chicken. I went to go pay and have the bill charged to my room and the pen that the manager gave to me didn't work. I tried to have a little mark and before I tried to tell the manager, he literally called me illiterate to me. When I was filled out the rest of the information, him and a guest was belittling me about how I don't know cursive writing. This manager should be fired immediately if this is his attitude read more

This place has the worst food ive tasted since moving to bullhead and they overcharge for a handful of tater tots and some gravy, this place is absolutely garbage.I've had prison food better than this i asked where are the 2.99 starting specials there not here she pointed to a spot where's the cheapest thing?Was 6.99 on the menu and there's nothing two ninety nine about it.Anywhere it's a lot better to go to in and out burger next door than go there read more

Service from DJ above & beyond!! Had a tasty Philly cheese sandwich. Wish more servers had his attitude . Hope to return & be served by DJ!

The service was great but the food was another story. They have a breakfast buffet that is $9.99 if you have a Caesars rewards card. For the Saturday buffet, the blueberry pancakes were advertised as fluffy, but were flat thin and uninspired. Absolutely worst potatoes I've ever had, little squares that were not crispy or soft, but we're actually chewy, a horrible texture that I couldn't force myself to eat. They had some yogurt and canned fruit and some dry cereal out, but no milk. I asked if I could have milk for the cereal and they said that would be an additional charge. The cereal is only to be used for topping for the yogurt they said. The waitress was nice and apologetic about the food and comped our iced teas which would've normally been $3.99 each and even gave us tea to go. My wife tried the biscuits and gravy and said the biscuits were hard. Do yourself a favor and don't do the breakfast buffet here.! read more

Ate there twice. Both times ordered BLT w Fries. Asked for gravy for my fries and a couple of pickles. Great meal. Gravy fries are hard to find around here. Went back a third time. Waiter told me gravy was $3 and pickles were $3. Asked the manager why am i being charged for condiments. She said, "well you don't expect us to give away stuff for free.". Said they would only charge me $3 instead of $6. When I looked at the bill there was a $3 charge for peanut butter. Seems like the computer didn't have an entry for pickles of gravy and she made it up. The gravy came in the same contained you get for salsa at a Mexican place. People like this should not be managing restaurants they should be delivering newspapers at 4a.m. read more

There's no way it should be a 30 minute wait to be seated when I'm by myself and 80% of the tables are empty. They are seriously short staffed and slow . You obviously have enough business because there was a group of 3 in front of me, a group of 7 in front of me, and a group of about 6 behind me that all walked away except the group of 3 that got seated, because of the wait. If you're staying here better to order to go. I was already downstairs and irritated so I just went to the poolside Café, which has really delicious breakfast sandwiches because I was not waiting 30 minutes when I'm by myself! if I knew that I could've ordered to go from upstairs in my room and came down when it was ready. I do not recommend sitting down inside unless you don't mind waiting extremely long to be seated and slow service. When I asked why it was 30 minutes when I'm by myself and there's plenty of tables open she said so the servers can "catch up" yeah no thanks read more

Ordered the nachos and Very Disappointed for a Caesars property to use Can Liquid Cheese, horrible..!!!! The waitstaff never visited the table to check on us after dropping off the food...!!!!?!? No wonder this restaurant has a HORRIBLE SCORE.... read more

Carnegie's Cafe - Nachos - American Near Me - Laughlin, Nevada

Mixed review. First waitress was rude. I think she was mad at the receptionist that she did not seat me in her section and then aked me to move. The anger in her eyes towards the receptionist made me just want to leave. And I did. Came back a few hours to a different staff and it was awesome. The original receptionist was also so nice. Felt bad for her. read more

Food was undercooked got sick took 20 min to bring back out a steak that was supposed to be well done waiter was no where to be found eggs running with the white not fully cooked ruined my vacation time because I was sick after eating here read more

This place is in the tropicana Laughlin hotel. Breakfast is pretty good and not bad prices. Ham steak comes with hash browns and toast which I opted out of. Not a bad place to grab a bite to eat if you're staying here. read more

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I keep seeing not so great reviews about this place. I've gone here a few times over the years and although I much prefer the décor they had before, the food was still good. It's not a 5 star restaurant and people shouldn't go in there thinking it is. Too each there own. Sherri (I really hope I got her name correctly) was absolutely amazing and welcoming. Her whole vibe was genuine. She made us laugh and she dealt with my table of 5 that couldn't get it together when it came to ordering food. My husband ordered country fried steak (he's very picky about that meal in particular as it's his favorite to order at restaurants) he surprised that it was actually good. I got the turkey clubhouse sandwich and yea I know you can't mess that up but it was really damn good and my fries were good. I don't remember what everyone else ordered. Side note: mimosas weren't bad! read more

Carnegie's Cafe - a club sandwich and french fries - American Near Me - Laughlin, Nevada

Don't waste your time. Expensive and poor quality and service. This is the reason why Laughlin NV is dying.

We had a wonderful waitress in Cherri. A ray of sunshine! The food is basic, nothing fancy, with decent portions. A solid three stars!

Overpriced bland food, terrible service, rude cashier. Three strikes and you're out!

This Cafe inside the Tropicana has a waitress, Sherri. She is personable and a pleasure. We will keep going back because of her. Denver omelet was great too read more

Robert, our wait staff was a sweet heart! Otherwise, this would be a 0 rating. No one I was with was happy with the food. I got down late, so didn't see it. Biscuits and gravy had been sitting ready to go for awhile, cold and congealed. Bagel wasn't toasted.... Etc. If I wasn't starving, I'd have sent it back and so should everyone else! read more

Carnegie's Cafe - Over easy EGG - American Near Me - Laughlin, Nevada

What a disgrace the food here is expensive and such low quality, shame on the owners for serving this dog food to all the nice old people who spend money gambling, even the fries where so bad we couldn't even eat half the dish, don't waist your time or money here just go to in n out or outback... read more

We went to Carnegie's for the Labor day weekend. We were a party of 16, the supervisor was wonderful in accommodating a large party. Both the supervisor and hostess on Sunday morning (9/1) provided exceptional customer service. Out waitress, Eva, on the other hand was quite rude and lacked customer service skills. To begin, when she initially introduced herself and began taking our order, I mentioned we would be splitting the bill, since the supervisor had already asked, and made it seem as though it was okay. EVA immediately said "I can't, it's too many of you." When I mentioned the supervisor was aware she said," well you would need to be sitting next to those you are paying for." "So are you sitting together?' When I said no. She said then I can't. Next, I asked her to start taking drink ordersnon the other side, and that too was a problem because ,"she has to go in a certain order." Although what she was saying seemed logical, her tone and rude disposition wasn't. Then when we were ordering, she constantly had something to say, or correct us about. The problem I have with her bad customer service is that 1. EVA is the employee, and I feel as though she forgets that her customers are vacationing, trying to relax, and in our case, we came together in remembrance of our father/grandfather who passed 4 years ago on 9/1. 2. My sister jn law mentioned Eva was their server last year, and was equally as rude affecting their overall vacation experience. 3. EVA was guaranteed her gratuity of $60 because of our group size. Therefore, providing a nice and welcoming dining experience didn't seem important to her considering her Gratuity was set - so we basically had to pay it even if we weren't treated like the goldown, professional, patents and adults that we are. I feel as though employees need to be reminded that good customer service is essential for customer satisfaction and to ensure that customers Have a pleasant vacation! I chose to do this review in hopes that leadership can take a moment to Talk to Eva and remind her of the cafe's and the hotel's mission and values. The food was good, the ambience was good, restaurant was clean, and what I most enjoyed was seeing other waitresses and the supervisor with a smile on their faces and ensuring that their customers had a wonderful dining experience. EVA, customers are not your children and not beneath you. Instead, they are the ones who provide you with your livelihood. Best of luck. I hope this review can be beneficial to Eva and the cafe. read more

The biscuits and gravy are excellent! My waitress, I didn't catch her name, was super friendly. I got seated fast, my food came pretty fast, it was warm, delicious, & satisfying. read more

Carnegie's Cafe - Trop's Favorite - American Near Me - Laughlin, Nevada

This is BY FAR the best breakfast on Laughlin Blvd., and probably the best in a 200 mile radius. Seated right away. Spacial distanced seating. Ordered. Food came out in well under 10 minutes, fresh & piping hot, as it should. This was so great. Tough to recall the last breakfast I had out anywhere that came close to this. Service was great. Thanks, Rebecca! read more

Carnegie's Cafe - Chicken fried steak & eggs. - American Near Me - Laughlin, Nevada

Don't bother. We thought to eat here will staying at the Tropicana but the cattle style entry and order system ruined our appetite. Seemed very "Walmart". Walked over the the bakery in the hotel and the food was acceptable, the cashier wasn't. If you work in the service industry, try to at least fake being pleasant. Not going to repeat my business in this antiquated, run down, poorly laid out establishment again. read more