I had low expectations of this place due to the poor reviews, but I was pleasantly surprised! We had a very large party and they kept the chips and salsas coming, and the salsas were really tasty! My skinny margarita and ceviche tostadas were good. I did have to add salt to the ceviche, but that's pretty much my only critique. Everyone else liked their dishes and we were all satisfied. Festive decor and a really nice view. I'd recommend. read more

I'm not sure what happened to Casa Serrano. This place used to be so amazing, but unfortunately, the quality has really gone downhill. Everything feels different now. The bean dip they used to serve complimentary is now an extra charge, and it's literally just plain beans. It was disappointing to see such a noticeable decline in the quality and overall experience. Sadly, I won't be coming back. I really hope the other location hasn't changed like this too. read more

Casa Serrano - Three item combo enchiladas, and a taco - Mexican Near Me - Laughlin, Nevada

I had a good time here. Reminds of restaurants from where I was borne in Boyle Heights. I had the Chile Relleno burrito and it was fantastic. I also had a ground beef taco, which was perfect. The Serrano beans are uniquely delicious.. Can't believe I've waited this long to finally visit the place. read more

I believe this is one of the best Mexican restaurants in Laughlin. We had an amazing experience and our server was super engaging and took very good care of all of our requests. Although I can't remember his name, I know he was a huge Star Wars fan. The chips and salsa were delicious. The chips were freshly made and the salsa was also very fresh. The salsa had a little spice but wasn't too spicy. I wasn't super hungry so I just had a taco. The tortilla was freshly fried and very crispy. My husband had the enchilada plates which was also very good. The ingredients were of good quality and the flavor had a slight new Mexican taste. We love the ambience in this restaurant. It was very festive and you could tell they took pride in the decor. Was like we were transported into a wonderful fiesta! If we ever go back to Laughlin, this will be our number one restaurant to visit. read more

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Wow from the moment we walked in everyone was friendly. Service was quick top notch. Milton at the bar was super quick and Deb with the chips and salsa. The ambiance is pretty the colors are beautiful. We watched the soccer game here they accommodated us and turned the TV up for us. read more

Casa Serrano - 1.49 taco Tuesday - Mexican Near Me - Laughlin, Nevada

Never again. Our server was training and it took forever to get drinks. They brought us hot salsa and dry chips aaand nothing to wash it down with. It took 30 mi uses for m non-alcoholic drink to come out. Our server was training and when the manager told us this we asked if someone can help him because they're was quite a bit of staff standing around. It took about another 15 minutes to get our alcohol (after we had eaten). The food...sucks. Bland and hardly any meat in my burrito. If you're latino or like Mexican food, don't come here. Rice and beans are bland and boring. Regarding the bad service...I completely blame the manager. Our food came flaying out with about 3 servers after many complaints, but it was too late the experience was ruined. They need "authentic" Mexican food and a new manager. Screw Flanders. read more

The food was extremely delicious!! The waiter was really friendly, he made us feel at home. If you want authentic Mexican food, definitely come. The restrooms were very nice and clean. I'm definitely coming back here again. read more

Good food and drinks plus free chips and salsa! Can't go wrong here if you're in the mood for a strong marg. Our service was fast and pleasant, the vibe is chill like an old style Mexican restaurant but brought to the modern age. They used to give free bean dip with your chips but it is now $1.50 add on but the beans are really good I do recommend them. read more

Casa Serrano - Cadillac margarita - Mexican Near Me - Laughlin, Nevada

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I went to Casa Serrano inside the Don Laughlin casino in Laughlin, Nevada, and overall it was okay. The food was pretty basic not bad, but not really good either, if that makes sense. It didn't really stand out or feel like memorable meal. What really made the experience better though was the staff. The server and employees were amazing super friendly, attentive, and welcoming to our big loud Mexican family lol so over all the service definitely make up for the food. The view was really nice, and I loved the decor. It was cute, bright, and had a lively vibe. It wasn't busy at all when I went, but I'm sure it probably gets packed during the summer since it's in Laughlin. I'd say it's a decent spot for the atmosphere and service. read more

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This is the worst Mexican restaurant I have tried in years. We are from San Diego which has many fine Mexican restaurants and there are a lot more just south of us in Tijuana, but Cafe Serrano was truly a memorable bad experience, the worst restaurant of any kind we have experienced in Laughlin or Bullhead City. The waiter kept forgetting about us, forgetting straws, sauce, and dressing. The frijoles refritos tasted like salt. The carne asada I had with my verde salad tasted like it was made from the hide of a horse headed to the glue factory. It was overpriced as well. Avoid Cafe Serrano, perhaps the only bad food establishment at the Riverside Resort. read more

Casa Serrano - Salad verde - Mexican Near Me - Laughlin, Nevada

Worst experience ever. Went in for lunch and horrible service, the waiter had no idea what we ordered after he took our order, came back and asked what did you have? My husband had to ask 3 times just for water, mind you they were not busy at all. I asked for a water as well but never received one. After paying and leaving my husband realized they gave him someone else's debit card. I called to see if they had my husbands and was given nothing but attitude and was spoken over the whole time. The food was horrible as well, will NEVER return to this location! read more

It's been awhile since I ate so thought I would see if any improvements have been implemented. Unfortunately, NO! Hostess was at the front desk when I arrived, but on the phone. I know she saw me since we were facing each other. I waited a couple of min for her to complete her call, when it became apparent that was not going to happen anytime soon I started drumming my fingers on the counter and tried to flag down a waiter, waitress or bar tender. That is when she handed me a menu and gestured toward some tables. I took the menu then sat at a table where I could observe her to see how long she was going to remain on the phone. My waitress, Nicole greeted me soon after I sat down and took my drink order. My drink was delivered fairly quickly and my meal order was taken. I had to ask for the "complimentary" chips and salsa. Y entre was delivered in a timely manner. Rice and beans cold, meat and zucchini over cooked to the point of onions and some of the meat burned. Still eatable otherwise I would have sent it back. The best part of this visit was Nicole. Very friendly and checked on me multiple times. Hostess was on the phone during my whole visit and treated other customers much the same way she treated me. Needless to say it will be awhile before I return. read more

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First time here. Atmosphere is nice, chilled. Food was good, we had chilaquiles, Chile rreplenish. Thank you! read more

Food wasn't very good. I got taquitos and they were very small. I also order chicken street tacos and the chicken was dry. The AC was broken when we went so it was hot. Our server was nice read more

Thee worst Mexican food ever! Avoid this place, it's terrible! I ordered a two item combo, cheese enchilada, taco, rice and beans. The enchilada sauce was awful and so were the beans. The taco was mostly lettuce and hardly had any meat. The rice was tolerable. I left 90% of the food on the plate. When the waiter asked if everything was okay, I couldn't lie to him and proceeded to tell him what I thought. Of course he apologized and that's it. He brought out a free dessert, but I declined as I couldn't get out of there fast enough!!!! And to make matters worse, I had an upset stomach afterwards. NEVER AGAIN!!!! read more

Wonderful Mexican Restaurant in Laughlin. The food is reasonably priced and delicious. The restaurant decor is done in bright, cheerful colors. We shared a sizzling fajita, and had plenty of food. Service was good as well. read more

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I wouldn't recommend this place. The food was not good. I had this potato tacos, which I thought they couldn't mess those up but they had no flavor and the tortilla was soggy on the bottom. Chips were good and salsa was ok. I asked for water like 3 times and got attitude and never got it. I had to laugh but annoyed at the same time. Cute place so I was sad the food sucked. read more

The food was cold and way off what I expected. The service was super bad when we asked to see the manager, it took forever and he didn't seem to care. Other tables that got seated after us got their food first. By the time ours came, it was clear it'd been sitting on the shelf for a while. Not really athletic food, more like Americanized stuff. read more

Never got to order their food. I sat at the bar. There was one other older lady there. The bartender with the Edgar haircut got me a drink within a few minutes and that was it. He left the bar for over 20 minutes never to be seen again. The poor lady next to me could not get anyone's attention to help her out. Other patrons were not being helped either. I could see where this was going, so I left money on the bar for the drink and caught the water taxi back to Harrahs. Bummer. I was looking forward to trying this place. It was a waste of time and money. The service was terrible. read more

Was out on vacation and decided to give this restaurant another try And this time our experience was much better More friendly service Food was much better It wasn't packed at all very quiet and relaxing read more

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We went out for our annual Super Bowl trip, and we'd been going 1,000 MPH for a couple of days by the time we decided to have a good dinner at Casa Serrano. We really hoped for good service by a food server that didn't rush us and made sure everything was just right. We had a perfect meal and our server, Marissa, was ideal. She gave us time to wind down and talk and relax and recover a bit. Marissa knew when it was time to refill our drinks, when it was time to bring our meals and when it was time to check on us. Few servers really know how to pace themselves like that. Marissa was wonderful, professional and personable. We couldn't have asked for a better experience. We, happily, took care of her as she took care of us. We headed back to San Diego with a smile on our faces thanks to this important break time at Casa Serrano! read more

Food is very good and reasonably priced, we went on a Wednesday afternoon, no one was there, couldn't understand what took so long to take our order and the long wait for our food. Nice place tho. read more

This used to be our absolute favorite place to eat. Drinks were watered down and food was cold. I ordered taquitos and I swear they came from a Marquez box. No guac. We were so disappointed. Service was lagging although it was more than half empty. read more

It seems like the food quality has gone down. My food was cold. My taco had very little in it. I was not offered refills on my drink. when we arrived We waited at least five minutes to be seen and someone finally came and made the comment of we can't block the entry way cause people go in and out was said to us, which I found to be very rude. Maybe instead of letting people pile up at the front waiting to be seated maybe you should have somebody standing there at all times to make sure it doesn't get backed up. Staff were very busy and I understand, but at the same time items that we asked for specifically we never brought to the table and servers were very short overall, it was just a bad experience and I don't think we will return. read more

I love this place for many reasons. Despite it not so stellar reviews, me and my group have never had a bad experience. The line can be long if you arrive at hotel check out time. There are many great options for everyone in the group. Everything served with a smile, promptly, hot and delicious. Plenty of bar options also to quench your thirst. read more

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Hands down one of the BEST parts of my vacation was finding this gem of a restaurant. The food was absolutely delicious -- every bite tasted like it was made with so much love. But what really made it unforgettable was the atmosphere and the people. The vibes were so warm, fun, and welcoming that it instantly felt like home. A very special thank you to Nicole, Arthur, and Amelia -- you three are truly the heart of this place. Your kindness, energy, and genuine care made the experience feel extra special. I left not only full and happy but also with the biggest smile because of how wonderful you all were. If you're looking for amazing food, beautiful vibes, and the sweetest staff who make you feel like family, this is THE place. Can't wait to come back again one day! read more

Service was quick and the food was delicious. The ambiance is bright and colorful. Our go to Mexican restaurant when visiting Laughlin, Nevada. read more

I'm so sorry. I hate to leave a one star, but... This place! We've been twice. Once on vacation last year. We came here for my brother's birthday dinner. Long wait. Not just to be sat but to be tended to for orders and drinks etc. Second time we did a turn around trip at the Don Laughlin's Riverside resort, but we were sat quickly bc we arrived for nearly dinner. Both times the food was meh! The first time my service was an awful. We had to remind them it was my brother birthday three times. They did a horrible rendition of birthday and the employees seemed to hate their jobs. The second time the man was nicer, but I could tell he was just trying to upsell us on the plates or drinks. The house sangria, not amazing. Subpar at best. The michelada, pretty basic. For the prices and the "authentic" sell they give you the food and drinks were not great. Over priced, under flavored, and over cooked. My carne asada was along the texture of jerky. The sauces felt very much like canned sauces and same with the beans. The Bandera was totally upsold to us but the sauces and meat were not fresh or tasty. Nothing tasted authentic. Or fresh. Except, the rice was good. I apologize for the review but I wasn't a fan. And both times we've gone, the service is just, not great. That's always a sign that management isn't great and probably treats their employees poorly. Other than that beautiful interior design and window seats aren't bad views of the streets or mountains. I did give it a second chance but won't be returning. Service 2/10 Ambiance 3/10 Food 2/10 Value 2/10 Decor/view 5/10 read more

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I was so hungry I forgot to take photos but I come here every year so I'll update later! The prices were very affordable. I don't think they've changed prices in years. The food isn't exactly top tier Mexican but it's still good. The chips and salsa was good. They give about 3 different salsa, ranging from not spicy to real spicy. It was nice! I got the pick 3: shredded beef enchilada, crunchy chicken taco, and 2 taqutos. I likes all 3 but the taco was the best. Just needed some extra flavor via the salsa. Got the guacamole appetizer. It was gone in 5 minutes. My whole group got the pick three except one who got the street tacos. She was not impressed. The rest were happy with their order. The service was excellent. Our server was Virginia and she was ON it. One of these best service I'd say I've had in a long time. The inside of the restaurant is really visually appealing. Bright colors and cool seating. 10/10 will be back! read more

A manager to talk to. A cook that gets the order correct. A server who does not have to be the bad guy for the manager. Food served that is not old!!! Chili Delano was old. Street taco was not with onions or Elantra served with lettuce cheese and tomato and I was double charged for the Carnitas and 2. 75 for onions I did not get. Was charged to add beans and rice which we did not order. The salsa was delicious. Waited several minutes to see a manager. She never came out. read more

We asked for a shot of Patron and got a very small 1/2 Oz. When we said this is a really small shot the server just said, "well you can order a double". What a rip off. We're not coming back here again. read more

Worst seating system ever.Will not return. Rather than seating parties or taking names on a list, you are directed to stand in a line outside the restaurant. A hostess will appear at random times, about every ten minutes or so, and ask the first party in line how many people they have. Then she disappears back inside and eventually returns to take them in. Then the process starts again. After 30 minutes, they'd only taken in three parties. We left. read more

The food has no seasoning. Everything is bland except the chips and salsa. They have a "hot" salsa that has a nice bite at the end. I had the carne asada plate and the carne asada had absolutely no seasoning on it, not even salt. My girlfriend had the Godfather burrito and the same thing. Very bland. Our waitress was horrible. After getting our drinks and taking our order, she never came back until she brought the food out. We wanted more chips and salsa and had to wave the busboy over and ask him to get us more. Once the food was brought to us, didn't see the waitress again. We sat for 10-15 minutes after finishing before she came over and checked on us. We asked for the check and after bringing it to us, she set it on the table and walked away. We didn't know if she was coming back to get payment or what. The place wasn't busy at all but no other employee gave us the time of day. Won't be going back. read more

The food is TRASH ,rancid rice and beans that taste like horse food,the beer is flat and expensive and the "Service" is beyond horrible. Their plates of meat that wasn't seasoned and microwaved and the smell of smoke from cigarettes flavors their food. Would never return to this acid reflux trip,save your money and time. Best advice is give the place an enama and fire the "cooks and staff" poor service all the way through. No refills on $5 sodas read more

Started out slow but then again there was only 1 server and he was running around, we came early (4:00 ) but by the time we left they had at least 4 servers. Food was good average mexican. But it was hot and when you get your check they give you a cool flour,cinnamon and sugar delight. read more

Food and service were good. The manager greeted us well and was pleasant to talk with. We will be sure to stop in on our next trip.

I was really impressed with the food and service ! I had the 3 combo meal , 1 taco carnitas yum and 1 taco carne asada yummier and a chille relleno which was bomb , very good sauce and fresh ! The ambiance is festive and I enjoyed it . Everything was clean and well put together read more

Honestly NOT a Mexican restaurant. If you want real Mexican food DONT come here. It's bad. I wish I could've took a picture of my food but I completely forgot. I was disappointed right when I saw my plate. I got the pick 3 plate. It came with rice and beans. Shared it with my boyfriend. The only good thing here was probably the chips and salsa. Salsa wasn't spicy at all. Their "spicy" was not even spicy and had a weird taste to it as well. The taquitos were SO PLAIN. They had no lettuce, no cheese, no sour cream. Nothing on them. They said they could only do beef. So gross. They're like the frozen taquitos. Which I'm 100% sure they are the frozen kind. We also got a "taco" and I was thinking it was a street taco but WRONG it was a crispy taco with lettuce and yellow cheese. Honestly who puts yellow cheese on tacos ? Our bartender was nice and helpful with the drinks. We never got napkins until after we got our drinks. After eating, We were waiting for the check and she was talking with host. She took a while to come back after. It was pretty empty when we went inside. The colors inside are bright and colorful love it. I love the Mexican music they had. The only Mexican thing of this restaurant is the music and the decorations. Food was 3/10. I won't come back here again. sorry read more

Came here with family and friends almost 10 years ago and now we have to eat here every time we're in town. You cannot go wrong with anything on the menu but our favorites are anything with steak and of course their menudo. If you're in the mood for authentic Mexican food with great music then this is the right place. Always busy but so worth the wait. Don't be discouraged. Yesterday we encountered one of the best waitresses with the best customer service. thanks Gladis. read more

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We came in here for a quick margarita and appetizer and had a great experience. At first the hostess was a little abrasive but once we got sat our server was awesome. Also a shout out to the employee who was refilling chips and salsa, she was so nice. We ended up getting the fajitas to share and it was good. Margaritas were on point, service was amazing and overall we were pleasantly surprised. We went in just wanting some drinks and maybe chips/guac/salsa and left stoked on our visit. I'd go back again for sure. read more