Food is very good and reasonably priced, we went on a Wednesday afternoon, no one was there, couldn't understand what took so long to take our order and the long wait for our food. Nice place tho. read more

I wouldn't recommend this place. The food was not good. I had this potato tacos, which I thought they couldn't mess those up but they had no flavor and the tortilla was soggy on the bottom. Chips were good and salsa was ok. I asked for water like 3 times and got attitude and never got it. I had to laugh but annoyed at the same time. Cute place so I was sad the food sucked. read more

It's been awhile since I ate so thought I would see if any improvements have been implemented. Unfortunately, NO! Hostess was at the front desk when I arrived, but on the phone. I know she saw me since we were facing each other. I waited a couple of min for her to complete her call, when it became apparent that was not going to happen anytime soon I started drumming my fingers on the counter and tried to flag down a waiter, waitress or bar tender. That is when she handed me a menu and gestured toward some tables. I took the menu then sat at a table where I could observe her to see how long she was going to remain on the phone. My waitress, Nicole greeted me soon after I sat down and took my drink order. My drink was delivered fairly quickly and my meal order was taken. I had to ask for the "complimentary" chips and salsa. Y entre was delivered in a timely manner. Rice and beans cold, meat and zucchini over cooked to the point of onions and some of the meat burned. Still eatable otherwise I would have sent it back. The best part of this visit was Nicole. Very friendly and checked on me multiple times. Hostess was on the phone during my whole visit and treated other customers much the same way she treated me. Needless to say it will be awhile before I return. read more

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I believe this is one of the best Mexican restaurants in Laughlin. We had an amazing experience and our server was super engaging and took very good care of all of our requests. Although I can't remember his name, I know he was a huge Star Wars fan. The chips and salsa were delicious. The chips were freshly made and the salsa was also very fresh. The salsa had a little spice but wasn't too spicy. I wasn't super hungry so I just had a taco. The tortilla was freshly fried and very crispy. My husband had the enchilada plates which was also very good. The ingredients were of good quality and the flavor had a slight new Mexican taste. We love the ambience in this restaurant. It was very festive and you could tell they took pride in the decor. Was like we were transported into a wonderful fiesta! If we ever go back to Laughlin, this will be our number one restaurant to visit. read more

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I went to Casa Serrano inside the Don Laughlin casino in Laughlin, Nevada, and overall it was okay. The food was pretty basic not bad, but not really good either, if that makes sense. It didn't really stand out or feel like memorable meal. What really made the experience better though was the staff. The server and employees were amazing super friendly, attentive, and welcoming to our big loud Mexican family lol so over all the service definitely make up for the food. The view was really nice, and I loved the decor. It was cute, bright, and had a lively vibe. It wasn't busy at all when I went, but I'm sure it probably gets packed during the summer since it's in Laughlin. I'd say it's a decent spot for the atmosphere and service. read more

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This is the worst Mexican restaurant I have tried in years. We are from San Diego which has many fine Mexican restaurants and there are a lot more just south of us in Tijuana, but Cafe Serrano was truly a memorable bad experience, the worst restaurant of any kind we have experienced in Laughlin or Bullhead City. The waiter kept forgetting about us, forgetting straws, sauce, and dressing. The frijoles refritos tasted like salt. The carne asada I had with my verde salad tasted like it was made from the hide of a horse headed to the glue factory. It was overpriced as well. Avoid Cafe Serrano, perhaps the only bad food establishment at the Riverside Resort. read more

Casa Serrano - Salad verde - Mexican Near Me - Laughlin, Nevada

The food has no seasoning. Everything is bland except the chips and salsa. They have a "hot" salsa that has a nice bite at the end. I had the carne asada plate and the carne asada had absolutely no seasoning on it, not even salt. My girlfriend had the Godfather burrito and the same thing. Very bland. Our waitress was horrible. After getting our drinks and taking our order, she never came back until she brought the food out. We wanted more chips and salsa and had to wave the busboy over and ask him to get us more. Once the food was brought to us, didn't see the waitress again. We sat for 10-15 minutes after finishing before she came over and checked on us. We asked for the check and after bringing it to us, she set it on the table and walked away. We didn't know if she was coming back to get payment or what. The place wasn't busy at all but no other employee gave us the time of day. Won't be going back. read more

Wonderful Mexican Restaurant in Laughlin. The food is reasonably priced and delicious. The restaurant decor is done in bright, cheerful colors. We shared a sizzling fajita, and had plenty of food. Service was good as well. read more

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We went out for our annual Super Bowl trip, and we'd been going 1,000 MPH for a couple of days by the time we decided to have a good dinner at Casa Serrano. We really hoped for good service by a food server that didn't rush us and made sure everything was just right. We had a perfect meal and our server, Marissa, was ideal. She gave us time to wind down and talk and relax and recover a bit. Marissa knew when it was time to refill our drinks, when it was time to bring our meals and when it was time to check on us. Few servers really know how to pace themselves like that. Marissa was wonderful, professional and personable. We couldn't have asked for a better experience. We, happily, took care of her as she took care of us. We headed back to San Diego with a smile on our faces thanks to this important break time at Casa Serrano! read more

This used to be our absolute favorite place to eat. Drinks were watered down and food was cold. I ordered taquitos and I swear they came from a Marquez box. No guac. We were so disappointed. Service was lagging although it was more than half empty. read more

Service was quick and the food was delicious. The ambiance is bright and colorful. Our go to Mexican restaurant when visiting Laughlin, Nevada. read more

Was out on vacation and decided to give this restaurant another try And this time our experience was much better More friendly service Food was much better It wasn't packed at all very quiet and relaxing read more

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We asked for a shot of Patron and got a very small 1/2 Oz. When we said this is a really small shot the server just said, "well you can order a double". What a rip off. We're not coming back here again. read more

The food is TRASH ,rancid rice and beans that taste like horse food,the beer is flat and expensive and the "Service" is beyond horrible. Their plates of meat that wasn't seasoned and microwaved and the smell of smoke from cigarettes flavors their food. Would never return to this acid reflux trip,save your money and time. Best advice is give the place an enama and fire the "cooks and staff" poor service all the way through. No refills on $5 sodas read more

A manager to talk to. A cook that gets the order correct. A server who does not have to be the bad guy for the manager. Food served that is not old!!! Chili Delano was old. Street taco was not with onions or Elantra served with lettuce cheese and tomato and I was double charged for the Carnitas and 2. 75 for onions I did not get. Was charged to add beans and rice which we did not order. The salsa was delicious. Waited several minutes to see a manager. She never came out. read more

Hands down one of the BEST parts of my vacation was finding this gem of a restaurant. The food was absolutely delicious -- every bite tasted like it was made with so much love. But what really made it unforgettable was the atmosphere and the people. The vibes were so warm, fun, and welcoming that it instantly felt like home. A very special thank you to Nicole, Arthur, and Amelia -- you three are truly the heart of this place. Your kindness, energy, and genuine care made the experience feel extra special. I left not only full and happy but also with the biggest smile because of how wonderful you all were. If you're looking for amazing food, beautiful vibes, and the sweetest staff who make you feel like family, this is THE place. Can't wait to come back again one day! read more

I love this place for many reasons. Despite it not so stellar reviews, me and my group have never had a bad experience. The line can be long if you arrive at hotel check out time. There are many great options for everyone in the group. Everything served with a smile, promptly, hot and delicious. Plenty of bar options also to quench your thirst. read more

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I was so hungry I forgot to take photos but I come here every year so I'll update later! The prices were very affordable. I don't think they've changed prices in years. The food isn't exactly top tier Mexican but it's still good. The chips and salsa was good. They give about 3 different salsa, ranging from not spicy to real spicy. It was nice! I got the pick 3: shredded beef enchilada, crunchy chicken taco, and 2 taqutos. I likes all 3 but the taco was the best. Just needed some extra flavor via the salsa. Got the guacamole appetizer. It was gone in 5 minutes. My whole group got the pick three except one who got the street tacos. She was not impressed. The rest were happy with their order. The service was excellent. Our server was Virginia and she was ON it. One of these best service I'd say I've had in a long time. The inside of the restaurant is really visually appealing. Bright colors and cool seating. 10/10 will be back! read more

The cocktails, chips, and mild salsa are ok. The food is sub par. Rice was crunchy and beans were runny. Very bland for mexican food. Even tge so called spicy salsa was not hot. Very disappointing. read more

Worst seating system ever.Will not return. Rather than seating parties or taking names on a list, you are directed to stand in a line outside the restaurant. A hostess will appear at random times, about every ten minutes or so, and ask the first party in line how many people they have. Then she disappears back inside and eventually returns to take them in. Then the process starts again. After 30 minutes, they'd only taken in three parties. We left. read more

I'm so sorry. I hate to leave a one star, but... This place! We've been twice. Once on vacation last year. We came here for my brother's birthday dinner. Long wait. Not just to be sat but to be tended to for orders and drinks etc. Second time we did a turn around trip at the Don Laughlin's Riverside resort, but we were sat quickly bc we arrived for nearly dinner. Both times the food was meh! The first time my service was an awful. We had to remind them it was my brother birthday three times. They did a horrible rendition of birthday and the employees seemed to hate their jobs. The second time the man was nicer, but I could tell he was just trying to upsell us on the plates or drinks. The house sangria, not amazing. Subpar at best. The michelada, pretty basic. For the prices and the "authentic" sell they give you the food and drinks were not great. Over priced, under flavored, and over cooked. My carne asada was along the texture of jerky. The sauces felt very much like canned sauces and same with the beans. The Bandera was totally upsold to us but the sauces and meat were not fresh or tasty. Nothing tasted authentic. Or fresh. Except, the rice was good. I apologize for the review but I wasn't a fan. And both times we've gone, the service is just, not great. That's always a sign that management isn't great and probably treats their employees poorly. Other than that beautiful interior design and window seats aren't bad views of the streets or mountains. I did give it a second chance but won't be returning. Service 2/10 Ambiance 3/10 Food 2/10 Value 2/10 Decor/view 5/10 read more

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Started out slow but then again there was only 1 server and he was running around, we came early (4:00 ) but by the time we left they had at least 4 servers. Food was good average mexican. But it was hot and when you get your check they give you a cool flour,cinnamon and sugar delight. read more

Customer service is lacking, slow and unapologetic. Not the first time this has happened.

Food and service were good. The manager greeted us well and was pleasant to talk with. We will be sure to stop in on our next trip.

I was really impressed with the food and service ! I had the 3 combo meal , 1 taco carnitas yum and 1 taco carne asada yummier and a chille relleno which was bomb , very good sauce and fresh ! The ambiance is festive and I enjoyed it . Everything was clean and well put together read more

Honestly NOT a Mexican restaurant. If you want real Mexican food DONT come here. It's bad. I wish I could've took a picture of my food but I completely forgot. I was disappointed right when I saw my plate. I got the pick 3 plate. It came with rice and beans. Shared it with my boyfriend. The only good thing here was probably the chips and salsa. Salsa wasn't spicy at all. Their "spicy" was not even spicy and had a weird taste to it as well. The taquitos were SO PLAIN. They had no lettuce, no cheese, no sour cream. Nothing on them. They said they could only do beef. So gross. They're like the frozen taquitos. Which I'm 100% sure they are the frozen kind. We also got a "taco" and I was thinking it was a street taco but WRONG it was a crispy taco with lettuce and yellow cheese. Honestly who puts yellow cheese on tacos ? Our bartender was nice and helpful with the drinks. We never got napkins until after we got our drinks. After eating, We were waiting for the check and she was talking with host. She took a while to come back after. It was pretty empty when we went inside. The colors inside are bright and colorful love it. I love the Mexican music they had. The only Mexican thing of this restaurant is the music and the decorations. Food was 3/10. I won't come back here again. sorry read more

We call this type of Mexican food "a plate of slop". Not in a derogatory manner at all. Just describing American Mexican food where you get a combo meal with 2 or 3 items, rice and beans. It is served on a huge plate that is about the temperature of the sun and all the food just kind of blends together. A pro move is to use chips as a form and just chow down. We both got a combo with cheese enchilada and chile releno. Not at all "authentic Mexican " but pretty darned good. And good service and salsa. $33 for 2. Not bad at all read more

Came here with family and friends almost 10 years ago and now we have to eat here every time we're in town. You cannot go wrong with anything on the menu but our favorites are anything with steak and of course their menudo. If you're in the mood for authentic Mexican food with great music then this is the right place. Always busy but so worth the wait. Don't be discouraged. Yesterday we encountered one of the best waitresses with the best customer service. thanks Gladis. read more

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We came in here for a quick margarita and appetizer and had a great experience. At first the hostess was a little abrasive but once we got sat our server was awesome. Also a shout out to the employee who was refilling chips and salsa, she was so nice. We ended up getting the fajitas to share and it was good. Margaritas were on point, service was amazing and overall we were pleasantly surprised. We went in just wanting some drinks and maybe chips/guac/salsa and left stoked on our visit. I'd go back again for sure. read more

My family and I stopped for lunch & Micah was our server. Very nice guy, answered questions and gave suggestions. The food was delicious, the vibe of the restaurant was relaxing. We had a great lunch. Thank you Micah and Casa Serrano. We will be coming back. read more

The chips and salsa were amazing! We are Mexican foodies for sure and we would be weekly regulars if this were in our town. The shredded beef was tasty. Lunch portion was so large that all I could do is sit and wish I could eat it all! read more

We were a big group visiting out of town and went here on a Friday for dinner. We ordered mango margaritas and el bandito burrito, super delicious and perfect for a big group. The restaurant is very cute and colorful setup. Unfortunately, it took us about an hour to take our order. It came 40 minutes later and messed up one of the orders. Service is slow but eventually comes read more

Ordered a deconstructed carne asada burrito (no flour tortilla) with beans.. Could'a had Del Taco and a better meal. I guess they don't put lettuce, tomato, onions, cheese, sour cream or guacamole in their burritos. Service was slow, place looks nice, food.. Beans were watery, guess the broken water main in front of the Aqarius over filled the bean pot. SMH.. read more

Had dinner their the other night with the family, The service was great the food was mediocre the beans were terrible, the tacos were salty, the spanish rice was good, and the enchiladas were good as well. read more

Food is always amazing, the service however slacked big time. There were 7 of us which is a bigger party but he never came back to refill drinks, we asked for more chips since the food was taking forever and he said he didn't have time, he would tell a bus person, needless to say we never did get those chips. First bad experience there. The only reason for this not so good review was him and another server argued on who had to take our table, hence why it took so long just to get anyone to even acknowledge us. read more

Service was horrible. Food was cold. They're always trying to close early. This restaurants in a casino with not too many options and they're never willing to make you feel comfortable or welcome . The atmosphere is great though nice when you're sitting by the window. read more

Went to Casa Serrano and had a fabulous experience. We were welcomed by Joseph who was the host and our server. I ordered a strawberry margarita which was delicious! It tasted like a smoothie made with fresh strawberries. We ordered chicken enchilada verde, chicken flautas, steak a la Mexicana and the food was wonderful. Christian, the manager, was so pleasant. I would recommend this place for anyone who visits Laughlin. Stop by and have a meal or drink at Casa Serrano. I know we'll be back on our next visit. read more

Festive! Great atmosphere and décor! But wow is that line ridiculous at times. Way too long of a wait, in our opinion. If there's a line we tend to head on over to some other place to eat. I mean, it's good but not long-wait worthy. Decent Mexican food though, no real complaints, just average. They do offer a huge margarita, which seems like it would be super fun. Well, it is served with maybe a drop of tequila (we've tried asking for an additional shot, still couldn't tell). I think I've tried just about everything on the menu that was in my wheelhouse and although not disappointing, it just wasn't anything extra or special. Wet burritos and enchiladas are good and tacos are also pretty good. I mean, honestly, it is all about the ambiance here. Parking is in the attached lot, located across the street from the Riverside Hotel and Casino. Cheers!!! (with weak drinks) read more

I have eaten here 3 times in the last year and a half. Each time the food has been good. I got the upgraded taco salad and everything on the salad was fresh, dressing was good, no complaints. A friend got the three different enchilada plate, and liked it as well. I like eating here when staying in Laughlin. Usually have a big appetite from paddling and biking. I look forward to coming back to Laughlin, and eating at Casa Serrano. The service can be a bit slow, but the restaurant is big, and typically has quite a few diners in it. The vibe is layed back, and typically an older crowd of folks here. read more

Customer service & organisation needs major work. They yelled at us to stand outside across the hall in line. And 15 minutes later no one calls us or any of the other guests in or tell us wait time puts us on wait list or anything. SMH shocking. Wait till this city grows and you'll be out of business. Cause I just watched half the line move because lack of communication and customer service read more