I was really impressed with the food and service ! I had the 3 combo meal , 1 taco carnitas yum and 1 taco carne asada yummier and a chille relleno which was bomb , very good sauce and fresh ! The ambiance is festive and I enjoyed it . Everything was clean and well put together read more

Honestly NOT a Mexican restaurant. If you want real Mexican food DONT come here. It's bad. I wish I could've took a picture of my food but I completely forgot. I was disappointed right when I saw my plate. I got the pick 3 plate. It came with rice and beans. Shared it with my boyfriend. The only good thing here was probably the chips and salsa. Salsa wasn't spicy at all. Their "spicy" was not even spicy and had a weird taste to it as well. The taquitos were SO PLAIN. They had no lettuce, no cheese, no sour cream. Nothing on them. They said they could only do beef. So gross. They're like the frozen taquitos. Which I'm 100% sure they are the frozen kind. We also got a "taco" and I was thinking it was a street taco but WRONG it was a crispy taco with lettuce and yellow cheese. Honestly who puts yellow cheese on tacos ? Our bartender was nice and helpful with the drinks. We never got napkins until after we got our drinks. After eating, We were waiting for the check and she was talking with host. She took a while to come back after. It was pretty empty when we went inside. The colors inside are bright and colorful love it. I love the Mexican music they had. The only Mexican thing of this restaurant is the music and the decorations. Food was 3/10. I won't come back here again. sorry read more

We came in here for a quick margarita and appetizer and had a great experience. At first the hostess was a little abrasive but once we got sat our server was awesome. Also a shout out to the employee who was refilling chips and salsa, she was so nice. We ended up getting the fajitas to share and it was good. Margaritas were on point, service was amazing and overall we were pleasantly surprised. We went in just wanting some drinks and maybe chips/guac/salsa and left stoked on our visit. I'd go back again for sure. read more

My family and I stopped for lunch & Micah was our server. Very nice guy, answered questions and gave suggestions. The food was delicious, the vibe of the restaurant was relaxing. We had a great lunch. Thank you Micah and Casa Serrano. We will be coming back. read more

The cocktails, chips, and mild salsa are ok. The food is sub par. Rice was crunchy and beans were runny. Very bland for mexican food. Even tge so called spicy salsa was not hot. Very disappointing. read more

Customer service is lacking, slow and unapologetic. Not the first time this has happened.

We call this type of Mexican food "a plate of slop". Not in a derogatory manner at all. Just describing American Mexican food where you get a combo meal with 2 or 3 items, rice and beans. It is served on a huge plate that is about the temperature of the sun and all the food just kind of blends together. A pro move is to use chips as a form and just chow down. We both got a combo with cheese enchilada and chile releno. Not at all "authentic Mexican " but pretty darned good. And good service and salsa. $33 for 2. Not bad at all read more

The chips and salsa were amazing! We are Mexican foodies for sure and we would be weekly regulars if this were in our town. The shredded beef was tasty. Lunch portion was so large that all I could do is sit and wish I could eat it all! read more

Festive! Great atmosphere and décor! But wow is that line ridiculous at times. Way too long of a wait, in our opinion. If there's a line we tend to head on over to some other place to eat. I mean, it's good but not long-wait worthy. Decent Mexican food though, no real complaints, just average. They do offer a huge margarita, which seems like it would be super fun. Well, it is served with maybe a drop of tequila (we've tried asking for an additional shot, still couldn't tell). I think I've tried just about everything on the menu that was in my wheelhouse and although not disappointing, it just wasn't anything extra or special. Wet burritos and enchiladas are good and tacos are also pretty good. I mean, honestly, it is all about the ambiance here. Parking is in the attached lot, located across the street from the Riverside Hotel and Casino. Cheers!!! (with weak drinks) read more

We were a big group visiting out of town and went here on a Friday for dinner. We ordered mango margaritas and el bandito burrito, super delicious and perfect for a big group. The restaurant is very cute and colorful setup. Unfortunately, it took us about an hour to take our order. It came 40 minutes later and messed up one of the orders. Service is slow but eventually comes read more

Ordered a deconstructed carne asada burrito (no flour tortilla) with beans.. Could'a had Del Taco and a better meal. I guess they don't put lettuce, tomato, onions, cheese, sour cream or guacamole in their burritos. Service was slow, place looks nice, food.. Beans were watery, guess the broken water main in front of the Aqarius over filled the bean pot. SMH.. read more

Had dinner their the other night with the family, The service was great the food was mediocre the beans were terrible, the tacos were salty, the spanish rice was good, and the enchiladas were good as well. read more

Food is always amazing, the service however slacked big time. There were 7 of us which is a bigger party but he never came back to refill drinks, we asked for more chips since the food was taking forever and he said he didn't have time, he would tell a bus person, needless to say we never did get those chips. First bad experience there. The only reason for this not so good review was him and another server argued on who had to take our table, hence why it took so long just to get anyone to even acknowledge us. read more

Service was horrible. Food was cold. They're always trying to close early. This restaurants in a casino with not too many options and they're never willing to make you feel comfortable or welcome . The atmosphere is great though nice when you're sitting by the window. read more

Went to Casa Serrano and had a fabulous experience. We were welcomed by Joseph who was the host and our server. I ordered a strawberry margarita which was delicious! It tasted like a smoothie made with fresh strawberries. We ordered chicken enchilada verde, chicken flautas, steak a la Mexicana and the food was wonderful. Christian, the manager, was so pleasant. I would recommend this place for anyone who visits Laughlin. Stop by and have a meal or drink at Casa Serrano. I know we'll be back on our next visit. read more

I arrived soon after they opened and was seated immediately. Window seats fill up fast so if you want a table by the windows you might have to wait. Waiter arrived as soon as I was settled in my seat. He was very cordial/ friendly. Food was served hot, burrito was full to overflowing (sirloin, tomatoes, avocado chunks). Food was very salty but I guessed that is because I don't use salt at home. Fortunately my drink glass was kept full during my entire visit. For easy access park on the third level of the parking garage. read more

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Had lunch here today with my sister. We arrived right around noon. The hostess slash waitress seated us and then we were given menus. A few minutes later our drink order was taken. We did ask for lemon, which she never brought so we had to ask another person. Our food or was taken and it too some time to be sent out. Everything was pretty good, rice seemed a little dry, and plus having to ask for the lemons twice. That is why I gave the 3 stars. Decor is okay seemed clean ladies room was clean also. read more

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I have eaten here 3 times in the last year and a half. Each time the food has been good. I got the upgraded taco salad and everything on the salad was fresh, dressing was good, no complaints. A friend got the three different enchilada plate, and liked it as well. I like eating here when staying in Laughlin. Usually have a big appetite from paddling and biking. I look forward to coming back to Laughlin, and eating at Casa Serrano. The service can be a bit slow, but the restaurant is big, and typically has quite a few diners in it. The vibe is layed back, and typically an older crowd of folks here. read more

Customer service & organisation needs major work. They yelled at us to stand outside across the hall in line. And 15 minutes later no one calls us or any of the other guests in or tell us wait time puts us on wait list or anything. SMH shocking. Wait till this city grows and you'll be out of business. Cause I just watched half the line move because lack of communication and customer service read more

Food, service, is great! Ambience very clean and colorful Mexican motif. We always enjoy eating at Casa Serrano in BHC.

Had dinner last night. Virginia greeted us with a smile and promptly escorted us to our table. We sat down and ate dinner. The food was good and the staff all work so hard. I dont understand the poor rating? Must be a bunch of snibbling libs from CA. The only reason we go to the Riverside. read more

They're short staffed here cause they run this restaurant like the marines and don't have the patience to train new employees. They're supposed to train you for 2 weeks and expect you to work just as hard as all other servers when you aren't receiving the benefit of getting tipped while in training. They write you up for being late when something unexpected comes up and make you write down where you parked everyday. They let me go after 3 days for making mistakes and gave me no time to improve. Also most employees are nosey here and always asking personal questions. Management power trips a lot and berates their employees. All in all working here is very toxic and feels like walking on eggshells. read more

My husband had the Fiesta platter and I had the tostada salad. The Fiesta platter was dry with very little to no sour cream or guacamole. When asked for additional sour cream the waiter said he'd have to charge us. My husband said the cheese on the nachos didn't taste or melt like real cheese. When the bill came it said there is a 4% charge for debit or credit cards. How is that even legal???? Within 20 min after our meal, both my husband and I started to feel ill. We will never go back. read more

Chimichanga for lunch. Very good. Service is fast and super nice people. Park in Riverside Casino self parking. (Free). Cute place, very clean. Window seating. read more

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The quality of food is so disgusting here we had a party of 15 and 10 out of the 15 platters that came out were undercooked very poorly served and did not come out looking appetizing at all we ordered menudo and the meat was hard and Hairy , my husband ordered steak and shrimp and the meal was completely disgusting the meat was gray and a weird pink on the inside and the shrimp was undercooked with no season at all their salsa is very disgusting and choppy has way too many cilantro stems in it my son ordered simple asada fries and they try to spread out about 15 fries on the plate and cover it with jalapenos I asked them for wet burritos for my kids and they didn't even put the sauce on top a couple sprinkles of cheese and the tortilla wasn't cooked we spent about $380 and it was the worst money we've ever spent do not go to this restaurant they do not have authentic Mexican food it is very disgusting and undercooked. I tried talking to them and calling but they just gave me the runaround on the phone and sent me to a bunch of departments so I couldn't talk to anybody they know what they're doing as soon as you walk in you can tell they adjusted the sign to say only one ticket and under it it said 18% gratuity when the food is disgusting absolutely horrible I will never be back and I will tell everybody that I know not to go there they need to tighten up in that kitchen and stop playing around the server was amazing though that's the sucky part about it.. ZERO STARS! read more

This was a good breakfast with good coffee. Staff was a touch slow. Coffee without spoons. No cream with coffee. Not the end of the world, just inconvenient. Cute building and just wonderful to not smell smoke for an hour. Waitress got my friend's order wrong so she had to wait an extra 15 minutes for her food. Unfortunate. Clean restroom. Won't return. read more

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We went there at 11:20 am they were not busy. It took a full hour to get our food. It was a party of 6 2 kids and 4 adults. The two taco salads were cold and they used pre salad kits in them there ground beef was cold and very little. I used to like this place. But I will never go back again. read more

Decided to get some tacos for late lunch while visiting Laughlin. My husband enjoyed the Chile relleno and crispy chicken taco and I enjoyed the grilled chicken street tacos. I loved the diced raw onions, cabbage and fresh cilantro served with the street tacos. The servers were very friendly and helpful. Only concern we had - the food seemed very salty compared to the last time we visited Casa Serrano. read more

Despite the reviews I still wanted to give it a try. Wish I didn't. Food didn't really have a taste and everything was dry. Service was good but other than that I wouldn't go again. Make it your last option. read more

Had dinner here and was very satisfied. The service was quick and friendly. The food was really great. I had the chicken tacos that had chicken marinated in wine. They were really good. Nice to get a great meal and a good value. read more

Well the Service was horrible. We sit then another couple sits and they cater to them. Chips and Salsa for both husband and wife. As we sit here twiddling our thumbs for 10 minutes. Then finally we pet a salsa the girl that brings chips brings Hot sauce and without being asked our server tells the girl. Just give them the hot they want it. Ummm no I didn't. I don't do hot. Chips are the last of the bottled of their try. But the people in front of us get pretty chips lol. This is gonna be a great experience. When our server comes back my husband tells her Dan we have mild. Her response. God thing I gave you your drink. The the hell. I will say the food was okay. Ely has a better Mexican restaurant when going out of town and such a peaceful place. It this is not Ely lol. Out of 1 out of 10, I would give it a 1 1/2. And to get to the restaurant was a mission. Had to walk to the other side of the casino with escalators broken. Unfortunately this experience was not the best. And to top it off we got away for a quick anniversary get away. So pretty bummed how our evening went. I would have to say place your own judgment when eating here. Attached is photos of our food. Husband like his food and steak was tender. Mine was not so authentic as they claim. So again, I will play be nice. Maybe our server had a long day. But customer service is key. If you ever decide to go you can decide. read more

Casa Serrano - Steak Fries with all the goods - Mexican Near Me - Laughlin, Nevada

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Great food at real good prices Excellent service and the Marqirita wasn't bad either!!! read more

What a great place, clean and friendly. Great authentic Mexican food.Awesome prices. Sit in Garry section. He is such a great server. we definitely found our spot in my phone to come to. the chimichanga was so good that's the number 29 in the menu and them and neither was Amazing. Looking forward to our next trip out here to bring the kids to eat. A+ all the way for this place. read more

Tried this place for the first time and wished I didn't. Place looks like. Nice décor and festive vibe in the restaurant. Unfortunately the food was, to say it nicely, not good. Tasted like someone trying to cook Mexican first time. Bland and tasteless. Burrito, enchilada, tamal all lacked flavor and tasted as if ingredients were left out. Burrito tortilla tasted like it was just pulled from a bag - dry and cold. The rice and beans were uneventful. Seems to be tourist trap for people staying at the Riverside casino and can't go elsewhere. Wished I went to one of the ethnic places in Bullhead City instead. read more

Food was great, as always. Service was fast and friendly. Restaurant was clean and aesthetically pleasing. There was six of us and we all had a great time, as usual. read more

Ate here with a friend and we were both surprised with the great food and service. We were their on a Friday later afternoon. We were seated very quickly and given fresh chips and salsa. I tend to like the hotter salsa but the mild was very good but the hot salsa was equally good. The service was impeccable. Our server was very attentive for drinks, extra salsa, bringing the food out, etc. I ordered the enchiladas and they were very good and based on the negative reviews and malcontents on here, I was very surprised. We ordered fried ice cream for dessert and it was equally good. Overall we were completely satisfied and will definitely call again. read more

Went here for breakfast, the wait was nit long, everyone there was very attentive and friendly we were seated right away and our goid came quickly, everything was just great food was delicious, will be coming back. read more

Disappointed. I haven't been to Casa Serrano in years (used to go to the original one in Mohave Valley) so I was excited. This place is inside the Riverside Casino. Food was average at best. - Beef taco and cheese enchilada. They served a beef enchilada that was ok, not crazy about the sauce. The taco had little meat and lacked flavor. The beans were pedestrian. I had eaten the same type of "combo" at Blondie's in Lake Havasu the other day which was wayyyy better. - Tamale was ok, at least it wasn't dry. The chicken flauta was ok as well. - Others in our group thought the food was just ok. Service was good, but not great. They are very serious about Covid regulations to the point of us being uncomfortable, but I get it. read more

This place handled a party of 20 no problem. We were given our own waitress and she was so patient and got everyone's order correct. My family really enjoyed the food and the prices were very reasonable. read more

Worst Mexican food I've had. Rice was terrible as was the Chile relleno. My husband ordered a Chile Verde burrito and he could barely eat it. Won't be going back to restaurant or the Riverside casino. read more