It's just not what it used to be...I was really hoping to have an opportunity to give a 5-star…read morereview, but unfortunately that won't be happening. My friend and I made appointments for a couples renewal massage after we both had received gift cards. While the robes and somd of the amenities are nice, the massage was really what I was there to enjoy. I was trying my best to not get upset (45, single mom of twin 2 year olds- I needed this break and massage) it just didn't hit the mark. I told the therapist I'd like it firmer and harder and not light touches and I think she must have thought I said the opposite- soft tickling type of massage and she didn't seem to want that style to change. Maybe she's knew but I have never gone up and down (being raised by her foot control) so many times in my life. Maybe she has back problems? My friend asked me afterwards why she was so loud (like I knew why? lol). Several times washing her hands and then threw the robe on my legs after the massage. Miss the exfoliating scrub at the end! Those were wonderful. While the after treatment room is nice, I'm sad to say, this just was such a disappointment. Hoping to have enough funds to give it another try at some point.

By far one of my favorite spas in Rochester for all the little reasons…read more They think of it all! There's the essential robe and cotton slippers located inside your locker upon arrival. Along with towels, hand towels and iced towels for after the sauna or showers. Complimentary amenities such as deodorant, razors, shaving cream, combs, shower caps, q-tips, feminine products, lotion, coffee, tea, infused water and iced water with cucumber and lemon. They also offer blowdryers, hair straightners, different types of brushes and round brushes to use during your visit.

3.5 Missy is so…read morenice and does a great job. I got a 60-minute massage and felt she really was able to focus on the areas I needed without me even having to say so. Space is small and low-key but comfortable. I wish I bought a longer 90 minute one!

I found Utopia through groupon. Went in for my first massage with Missy today, and it certainly…read morewon't be the last! I did a 60-minute deep tissue, which was great, though I could have stayed for longer. Missy spent several minutes talking with me about my specific needs before she even started, and checked in during the massage to make sure I was happy. She is so attentive and lovely, not to mention just a delightful person. I felt immediately comfortable in her hands (literally!) Her space is also intimate and cozy, it's just one little room but it's so relaxing and homey, the combination of soft music and smell of the essential oils make for an incredibly relaxing experience. She also books via email and text (all info listed on her website) which is so convenient. And her prices are totally reasonable. Can't wait to go back, and would recommend to anyone!

Kimmy is the best ! She just graduated from Onondaga School of Therapeutic Massage, where I found…read moreher for postpartum recovery. As one of her first clients EVER while she was training I could tell she already had a gift for bodywork and energy healing. She recently travelled to Colorado to study and train in Trauma-informed bodywork as well before opening this amazing jewel of a business at the Old Pickle Factory in Pittsford. Kimmy has done an amazing job supporting my healing journey with techniques that integrate reiki, cupping, hot stone, and even poultice ! Her new space is so activated, clean, beautiful, & soothing -- a spa sanctuary + sensory experience where your body will heal repair & grow brighter from within. Luminosity is a gem & Kimmy is the Roc-STAR Bodyworker.

I had my first massage at Luminosity and it was hands down one of the best messages I've had! I…read morehighly recommend; I'll be booking with Kimmy again soon.

Very quiet location. Clean and welcoming. Variety of music ranging from new age synthesizer to…read moreAsian woodwind. Bottle of water and Dove chocolates on your way out. I'd recommend a visit. Tammy the massage therapist is kind and thorough.

1st time visitor today. Feel wonderful and relaxed. Rebooked for a June appointment! Can't wait to…read morego back! Thanks so much!

I found this massage to be anything BUT subtle. The masseuse was very rough, too rough, making it…read morevery unrelaxing. I had a groupon which I should have told her at the end because my "one hour" massage started 10 minutes late and ended 10 minutes early and so was actually only 40 minutes. The room was strange, surrounded by other rooms with people making noise and the entire time if felt like she was hurting me or rushing to get done. Then at the end she requested her tip amount, none of which she deserved. Why bother doing a groupon if you're going to do a crappy job? I won't go back and neither will any of my friends or family.

Fantastic massage, Ashton does excellent work! It was such a good massage I fell asleep, she has…read moremagic hands!!

Came in to my appointment early to do paperwork and I was *still* taken in at least 10-15 minutes…read moreafter my appointment was scheduled. When they say 60 minute sessions, they mean 40 minutes, because they give you about 15-20 minutes to dress and undress but apparently that counts against your massage time. Why would anyone pay for 60 minutes in order to receive 40??? Masseuse promptly ended the session at an hour after my appointment was scheduled, despite being called in late, which really means that I received maybe 35 minutes of service. No complaints with the actual massage but the cost is ridiculous compared to the experience.

I first reviewed ME over 4 years ago giving it 5 STARS. Not anymore…read more I have been a loyal subscribing member for over 8 yrs paying monthly. I asked ME to stop charging me UNTIL I can go back with out having to wear a mask. I certainly understand the need for a Mask but much of the enjoyment would be leaving. I wanted to stay loyal but just not come until the majority of the COVID-19 problem has passed. as of that moment I had the equivalent credit of over seven hours of massages and I've already paid for. ME would NOT allow that, I pointed out if you don't allow it I will leave and never come back even though I've been paying monthly for multi year. You're going to lose my money either way but if you allow my account to be hibernated instead of losing a happy loyal Customer you will beginning an angry ex. I asked tospeak to the owner's, it was ignored. I lost seven hours of credit, BUT I will NEVER come back, and yes I will only say negative things from this point on

I've had laser hair removal by Jill and she is wonderful! She's very knowledgeable in this field…read moreand she made me feel comfortable before/during/after appointment. I highly recommend her!!!

Jill provided me with multiple amazing services. First she shaped and waxed my desperately sad…read moreeyebrows. Then she performed the Awaken Signature Treatment facial. She took her time and almost put me to sleep between the cleansing, exfoliating, massaging and moisturizing. We wrapped up my services with a brow tint. My brows look incredible and my skin is literally glowing. Jill is a consummate professional and empathetic provider. Thank you so much!!