Needed a car wash ASAP after the winter storm, so I went with the deluxe wash. It got the job done overall. My car was rinsed off and looked clean. The wash itself felt a bit quick compared to other car washes, and there were a few spots that were missed, but nothing major. Good if you need a basic clean fast. read more

Carnation Auto Spa - Pricing Jan 2026 - Auto Detailing Near Me - Plano, Texas

Bought a brand new BMW and then bought a membership at this car wash so I could keep it clean. I've run it through three times now in the last month and after the last time I ran it through noticed all these scratches on my car! They weren't there when I left work, drove straight to have my car washed then they were there when I got home. So it had to have happened at the car wash!!! I am super upset about this! Will never ever go back to this car wash! read more

See all

Sucks. This car wash did not even wash the soap off. I used to go here and like their service. read more

Carnation Auto Spa - Soap not washed off - Auto Detailing Near Me - Plano, Texas

Let's just say if I had to pay 29 bucks for this, I'd be pissed. I got a free car wash and it was all of 35 seconds. Got absolutely nothing really clean and the best thing about the place was free vacuums and towels to use. It's severely overpriced and not thorough at all. One and done. read more

Great experience this morning with Tracey at the Plano location! So kind and my car looked great! Would definitely recommend their interior and exterior detailing service and got a great deal! read more

Great product. Mostly. Varies by location. Good here you can tell that some training has been in effect.

I want to give a shoutout to Maria at the Plano location. She is friendly and personable. I really enjoy my experience every time I get my truck washed. I recommend this as one of the best options in the area. read more

Terrible car wash. I feel like I wasted $20, because once I got home I saw that my car wasn't much cleaner than when I took it in. There were spots on every window and soap residue left behind. read more

I had a detailed hand wash done twice .Each time Jesus and his team has done an amazing job . For people to bad mouth this business is absurd . You pay for basic wash you get basic results from basic complaining patrons . They cannot make your car look brand new for the minimum . Pay for the correct package or miracle you expect to get for your vehicle. Gratitude goes a long way . Leaving a gratuity for the workers slaving in hot temps to do something you wouldn't do for yourselves . This place is amazing . read more

See all

Love coming to this location!! Maria is so sweet and very informative on prices and deals and what all the washes Include!! The team here is amazing! Thanks guys! read more

I usually get standard carwash - drive up, pay and drive thru, then dry & vacuum myself. I wanted to have my car cleaned thoroughly and waxed - so I went and paid for their Mini Detail ($110). When I went to pay, the lady charged me more because I had a SUV. She couldn't show me where it stated that SUVs had a surcharge. It was the beginning of the day and it seemed they were understaffed. Long story short, the "Hand Applied Wax" is a sham, it is a liquid (more like a window cleaner). The roof was never done. The value was definitely not there. Very disappointed in the $135 fee for what was delivered and will go back to my standard carwash. read more

Would like to say I love this place, however, after coming several times and even bought husband and myself membershi...70$ a month am really dissatisfied with the service today. Everyone is very pleasant but that doesn't help if they do a half ass job!! read more

They are so understaffed and it took over an hour and a half to get a mini detail completed. Only put 1 person on my Tahoe. It's not even that dirty. Less than a year old but needed some overall cleaning as I have to haul friends all weekend. Totally displeased with the amount of time to clean the interior of my car. There are only 3 other cars being detailed. We have all waited over an hour. read more

This place used to be Carmel Car Wash. Carnation came in and just raised the prices 20%... for the same car wash, same equipment. A car wash with a vacuum is $30 here. That's the cheapest wash with a vacuum. With a 20% tip you're at $36. Usually always go to Mi T Fine Car Wash north of the Spring Creek and Preston intersection. If you get there before 10 AM you get 20% off or $19.99 for the Manager's Special that includes wash, vacuum, tires and fragrance. And on Wednesday's their $24 manager's special is like $15.99. Plus they have a drove of workers that move from car to car so you can usually get in and out in 10 min. Thought I'd save some time today and try Carnation which is closer... but after a half hour I'm still waiting. One big plus, Starbucks coffee while you wait. I'm changing my review from 3 to 4 stars because they did a little better than average, and the car was a mess. It's just that you can get the same service elsewhere for less time and less money. So for now I'll stick with Mi T Fine. read more

See all

Horrible service Managers could care a less Old simonize was much better Pulled out of line cause manager and employee took 15 min talking to someone in line Horrible service read more

If you are here to wash your car for a basic go for it...if you want it detailed skip it here. They took almost 2 hours to even start dealing. Save your money and go elsewhere. They are definitely understaffed for the weekend. read more

I called that morning to ask about purchasing a gift card in the amount of $100. The lady I spoke with said that I could stop by and buy the $100 gift card. No problem. Great, I dropped by a few hours later on my lunch break and found the place fairly busy and the office empty. I waited patiently then found a staff nearby and asked for service. He nodded and appeared to walk around to find someone to help. 10 minutes later, still no one. Finally found another staff who told me the minimum gift card amount was $200! No manager on site. And there were no apologies for the misinformation and the long wait. It's important for staff to speak and understand the basic English language to avoid misinformation. I took my business elsewhere to a place that understood the assignment and could provide great customer service. read more

After a slow start they have been getting better since taking over the old Carmel location. Be careful about going there at crowded times (weekends, etc. ) and getting an inside cleaning as they can't keep up with the amount of cars coming through. At slow times they do a good job read more

I went through their car wash and my car was still dirty. I drove around and asked to go through the "wash" again since my car was still dirty but the lady said "no". I then emailed the manager and I haven't heard back. That was 5 days ago. Save your money and go somewhere else. read more

I was needing a basic car wash and found this location. The person that helped me was very nice and helpful. I appreciated that he didn't try to upsell me. I appreciated the towels and APC. Overall, a great value. read more

Ridiculously slow during a non-peak time. This location needs to step up their game and learn from the Dallas location on Lemmon Street. Waited in line for 25 minutes to get my car dried off when it was only 3 cars in front of me. read more

I will never go back. My car was pretty dusty, they started the roll through before doing the quick pre rinse and barely got the pre rinse mop onto my car before it was too late. the spinning washers on the right side were not rotating enough to even touch the right side of the car in the first set of roller. I chose self vacuum because a basic vacuum and wipe down of interior was $40. The self vacuum hoses kept detaching from the plastic attachment in the end and I had to use two hands to even use them. My wheels would have been cleaner if I spit on them, and the car would have been cleaner if I had just rinsed it with a hose. The photos are from immediately after the wash, my coworkers asked me if I got it washe because I said I was going to but it was still so dirty. read more

See all

Waste of money and time! $10 for basic wash, and it didn't get the bird poop off my windshield and left my car dripping in water. Every other car wash I've been to in the area, scrubs windshields clean before the drive thru wash and then towel dries after - even for the basic wash. I've also seen them range from $6-8 at every other place I've been too. read more

I come to this location when I don't feel like driving to the others. They are extremely slow. Once your car is washed it takes forever to get it dried. By the time they get to you, your car is already dry. Windows streaked car streaked. I wouldn't pay for a service to have it half done. Seems like when it's time to dry the cars off everyone is standing around talking and having a good time. read more

Way to expensive for the services. 25 just to wash the outside?? No towel dry?? No vac? Insane how are they in business. You want all that done. Look to drop 70. And there is no way to back up if you don't want it. So stuck with it. read more

Worst experience ever. Terrible customer service, super slow with everyone just standing around, rude and false advertising with the free wash sign. Highly recommend you avoid at all costs. I would give zero stars if I could. read more

Slow if want them to dry car. Bug removal is them using a spray bottle before you drive into bay and hoping auto wash takes bugs off, and it didn't remove all bug scum on windshield or front of car. (Just hand washed car yesterday) Blower doesn't dry off car. Either soap or wax scum left and dried before hand dryers could get to car. If you want to use this place get the $10 wash and use their vacuums and towels to finish the job yourself for free. read more

Carnation Auto Spa - Spots left after $17 wash - Auto Detailing Near Me - Plano, Texas

Always a good car wash here! Highly recommend for great customer service and quality car wash.

These folks here done diddly doo dah did not give me ain't no nothing something to gripe at. I duh doodley darned near drained my gasket fluid all over the place, but then there that dog gone dapper door opened like more than a trap door and I tripped! Just do yer due diligence 'n fork over yer belongings like ain't nobody know you got it from a garage sale. These here are good people. Awaiting trial. Yep. read more

They were very welcoming. If you pay the basic and expect a new car, you will be disappointed. Get a higher level package and you will see they do a good job. Their vacuum section is nice with clean towels and cleaner if needed. read more

Chris is THE MAN! I use this car wash all the time and they are great! Friendly, fast and thorough. And Chris is always so friendly and helpful. Go to this place! read more

It is difficult to get good service. I was suckered into monthly membership but trying to cancel it because each time I have gone i have received terrible service. The employees would rather play around with each other instead of being attentive. The interior clean was incomplete, my car was still dirty, the windows had some kind of oily residue on them. I tried to upgrade one of my carwashes but they where to busy playing around to talk to me. Each time I go there I have always had service related issues. I am so done with them! read more

My car was damaged ($1600.00) due to one of their brushes gouging the rear deck and window of my car. I did not notice it until several days later and they claim that since it happened last week that they have no responsibility for the problem. read more

Slow to get people in and out. If you get them to hand dry you have only one way out! They should have both lanes to wash cars open. Carmel seemed better I think. read more

I came today to redeem a free car wash and couldn't get the code to load on my phone. Seth was very friendly and helped me figure it out. Everyone does an excellent job here. read more

Car wash didn't seem to remove the dirt so I opted out of the towel dry. Didn't care to have the dirt rubbed in to my paint/car. The vacuums are useless. There's absolutely no suction to them... I went to six different vacuums and thought I finally found one that might work and even that did not come close to just picking up the little pieces of dust and dirt off of my floor. I won't be back which is sad because I had high hopes. read more

The service at this car wash gets worse every time I visit. Very slow service. Poor job cleaning...left the windows streaky. This is the last time I will come here. Car drove thru the wash and then sat in the sun with soapy water drying on it for 25 minutes. Lady came out with a bottle of water and sprayed it and wiped it off to get the water spots off. Then finally after 30 minutes of sitting in the sun finally pulled under a shade. read more

Was trying to get an interior cleaning plus exterior and was told I had to come 2 hours before they close to get any type of interior cleaning done because their interior cleaning crew leaves early? Why would they cut interior cleaners so early when they close at 8? Makes no sense. Very disappointed read more

If I was allowed to give a zero star review, I would. This car wash under previous ownership understood customer service. They had a card you could load for any amount as a convenience to their customers. This outfit will not let you reload your card for less than $150! They don't understand that everyone is financially strapped. They don't want to find ways to say "yes" to their customers. This car wash service will fail miserably. The management is horribly inept. The manager I spoke to hid behind company policy. I won't go back until this company learns how to treat customers. read more

Over charge, you're better off at a gas station, still mud on my car. Scam promos as well.