I purchased my vehicle from CarMax in Stockbridge in April, and in just a few short months, I have already been back twice for issues with the car. This is completely unacceptable, especially for what is supposed to be a "certified" vehicle. My car is a 2023 model with only 22,000 miles on it, yet I have had constant problems since the day I drove it off the lot. CarMax claims that all their vehicles go through a thorough inspection, but based on my experience, that simply isn't true. Each time I've had to bring the car back, the service department has been disorganized and unhelpful. I've wasted entire workdays waiting around without updates, only to be told they don't know what's wrong or that I need to take my car somewhere else. To make matters worse, I've contacted corporate customer service, hoping for better assistance, but they were just as unresponsive and dismissive as the store itself. There is zero accountability. While sitting in the service department most recently, I overheard two other women who had also purchased vehicles just a month after I did, and they were dealing with the same problems--brand new cars constantly breaking down and no support from CarMax. Clearly, this is not an isolated issue but an ongoing pattern of poor-quality vehicles and terrible service. Buying a car is a major investment, and customers deserve honesty, transparency, and reliable support if something goes wrong. CarMax failed on every level. Please do yourself a favor and do not buy any cars from this place. They are quick to take your money and sell you a vehicle that has hidden issues, but they will not stand behind their promises once you drive away. Save yourself the stress, wasted time, and frustration. read more

I purchased a 2006 Lexus rx330 from Carmax a little over a year ago . I have done the regular maintenance such as oil changes, tire rotation, alignment, new tires 2 times,brake pads and rotors etc. One day about 2 months ago I was driving and I heard a noise, all of sudden my tire flys off out of no where !!! This is after I recently had an alignment and brakes and rotors done , with no indication of any issues!!! So my car gets towed to the shop and the mechanic determines that my bearing and hub locked up , caused the axle to break and a few other issues , the amount would be $2400 !! So maxcare CNA national warranty are telling me that it shouldn't be a problem and they are sending out an inspector, not to worry. So I let the mechanic know that everything should be covered minus the deductible and they are sending an inspector out. So the inspector comes out and tells the mechanic it looks like I drove it after the break down , how can I drive it without a tire or an axle?? He sends his report and pictures to CNA and they say they will only cover $149 dollars of the $2400 bill because I should have known that this would happen and shouldn't have drove it before it occured ! I'm apparently supposed to be psychic and know that after only a year I would need to perform regular maintenance on a bearing and axle! They did not care and were very rude I might add! I'm a young mother of 2 children and currently unemployed this situation really hurt me and they are refusing to help despite me paying 1800 dollars for the warranty and they have not paid for anything ! I'm also planning to let the Attorney general, the BBB, and Secretary of State know of this robbery they are committing on innocent people !!!! read more

Our family had a wonderful experience at CarMax! I researched several cars/trucks I was interested in purchasing. We finally decided to go to CarMax to only test drive the vehicles and trucks; and to narrow our selection. Upon entering the facility, the lightning was awesome, it was clean including the bathrooms, there was a play area for our 8 year old, and the sales reps were friendly and willing to assist our family. Our sales rep was Racheal Moore. Racheal is very friendly, she is well knowledgeable of the cars/trucks they have in stock, and she was not just trying to sell our family any vehicle. She was very accommodating and when she did not know an answer to a question, she would make sure that we had the correct response. She explained the process of car buying at CarMax and did not pressure us at all. She even took the time to explain the process of transferring a vehicle from another location (demonstrated how to do it online). My family and I test drove several vehicles and finally decided to purchase a 2015 Lexus RX350. We do not regret our decision and love our new family member. We could not have ask for a better sales rep than Racheal. If you are looking to purchase a vehicle, please ask for her; you will not regret it! read more

Repeat business should constitute higher priority and greater customer service instead of being treated as a number and only a transaction. We have purchased upwards of 18 or 20 cars from various other CarMax dealerships across the tri-state area. This CarMax location made us wait 5 hours for an appraisal and then told us they were unable to complete the appraisal due to a system glitch and they weren't able to fix it because it was time to close business. So we decided to leave and come back the next day, keep in mind that it's a 2 hour drive to this location. The next day we went back and we were there again for about 6 hours simply just waiting on them to process our paperwork. The sales manager, younger blonde lady, I think her name was Tianna, she is the most unprofessional, uncaring, and transactional manager I have ever met. If you want to waste your time and get treated with no respect and specifically be told from the sales manager that "even if you buy 100 cars from us, you're nothing special to us." This one bad experience speaks for the entire company and I will never buy another car from this company solely because of this one "sales manager." I'll take my cash and buy from a real dealership where client loyalty is valued. read more

Repeat business should constitute higher priority and greater customer service instead of being treated as a number and only a transaction. We have purchased upwards of 18 or 20 cars from various other CarMax dealerships across the tri-state area. This CarMax location made us wait 5 hours for an appraisal and then told us they were unable to complete the appraisal due to a system glitch and they weren't able to fix it because it was time to close business. So we decided to leave and come back the next day, keep in mind that it's a 2 hour drive to this location. The next day we went back and we were there again for about 6 hours simply just waiting on them to process our paperwork. The sales manager, younger blonde lady, I think her name was Tianna, she is the most unprofessional, uncaring, and transactional manager I have ever met. If you want to waste your time and get treated with no respect and specifically be told from the sales manager that "even if you buy 100 cars from us, you're nothing special to us." This one bad experience speaks for the entire company and I will never buy another car from this company solely because of this one "sales manager." I'll take my cash and buy from a real dealership where client loyalty is valued. read more

I purchased a vehicle from CarMax on 09/19/25, and shortly after, it developed a serious and dangerous mechanical issue. My car has now been in CarMax's possession since before Thanksgiving, and they have admitted they are unable to fix it. Despite acknowledging the danger, CarMax refused to provide a loaner vehicle and refused to allow me to use my warranty for a rental. As a result, I missed the holidays with my family, spent hundreds of dollars on Uber rides, and missed multiple days of work. I accumulated attendance points and was nearly terminated from my job -- all due to CarMax's failure to provide a safe vehicle or a reasonable alternative. Instead of taking responsibility or reimbursing me for transportation costs, CarMax has made the situation worse with delays, excuses, and no meaningful communication. This issue has been ongoing since shortly after purchase, yet I have received no compensation, no solution, and no urgency. This has been one of the most stressful and disappointing consumer experiences I've ever had. Selling a vehicle with unresolved safety issues and then abandoning the customer afterward is unacceptable. Something needs to be done. read more

I needed another car because my daughter was using mine car since hers was in the shop. I didn't have a way to get around. My financial advisor said buy another car. So I didn't want a brand new car because of the high prices. So I looked online at Carmax and found several that I wanted to check out. My daughter and I went up on a Saturday. I had booked an appointment online, and so happy I did because there were so many people there buying cars. A nice salesman , named Ken Mallard helped me out. Ken was such a pleasant gentleman to work with. He found several cars for me to test drive that day. The car that I picked out needed to be checked out for service work. I could picked it up in a couple of days. So by Thursday Ken called and said there was trouble with that car. He had picked out several more similar to that SUV. We went up on Thursday to look and saw the SUV. I fell in love with the SUV and bought it and drove the SUV home that night. I love driving my 2021 Lincoln Nautilus. Ken called me in a few days checking to see how the SUV and I were doing. I would recommend going to Carmax for your used car needs. read more

It's been a while since I bought a car from a dealer . So I was dreading the back and forth negotiation process as in my previous encounters. I had been searching for almost a year for my car . Well I found one Carmax had but it's was out of town . It looked pretty much like what I wanted but I would have pay a transfer fee that was non refundable , that made me a little nervous. After much thought I put in a request for the transfer . Within 15 min Richard Locklier called and we discussed the transfer as I had many questions about the car. Richard called the store that had the car called me back with all the answers and put me at ease . The car arrived in just a few days and Richard called me as it was being unloaded and made an appointment for the next morning. Long story short I bought the car the whole process took less than an hour. Kathryn Price handled the closing and explaned all charges and warranty very professional lady. Great experience would by from and recommend them again. Richard and Kathey are both great to deal and a credit to Carmax William B. read more

I traded in my 30 year old Toyota Pickup for a 10 year old Tacoma (2014). They shipped the Tacoma from Knoxville, TN free of charge for a test drive. They gave me a fair offer for the old pickup within an hour after I took the 9 photos they asked for of the old truck. They kept me inform as to the shipment of the Tacoma to South Lake and then scheduled a test drive the same day it arrived as I requested. Joshua greeted me at the appointment time, 1 pm, I did the test drive and loved the truck so I decided to buy immediately. I was on the way home with the Tacoma by 4 pm. Everything went smoothly with paperwork. The vehicle with 126K miles on it was immaculately clean, new tires, new battery, no dents or scratches and paint looked to be new as well. It was obviously serviced prior to sale as all fluid levels were right up to par and oil was clean and clear. No rust anywhere and quiet with no rattles or wind noise. I am extremely happy with the truck and Joshua was very professional and well informed. I would buy at CarMax again in the future. read more

Think of this place as just a place that's holding your vehicle. If you have good credit, finance through your bank, and remember to have YOUR BANK run a KBB Resale Value check. Make sure you get all of the specifications on the car. Carmax salesmen will try and input an older model's information in *their* KBB Resale Value check to make the resale value lower of the vehicle lower, which in turn lowers how much your bank will cover you.... which means Carmax will have you pay more out of pocket cash from the deficit of *their* KBB check. I have SchoolsFirst FCU and received my quote before going to Carmax, and when CJ ran *his* check, the quote was about $3,000 less than what my bank told me, which would have made me come out of pocket $3K. Remember to check your keys battery life before you purchase your vehicle. I recently JUST found my twin key that has the remote start, and I can't use it because the battery has died without me ever using it. Hope this is helpful and not too confusing. Don't let them intimidate or con you. read more

I purchased a 2017 GMC Sierra from CarMax in Morrow, GA, with aftermarket parts and a MaxCare extended warranty from Assurant Group, which was supposed to cover electrical issues for up to 4 years or 125,000 miles. Recently, my electric tow mirrors malfunctioned, posing a safety hazard. I took the truck to John Chevrolet in Austell, GA, an approved MaxCare provider, where they confirmed the mirrors needed replacement due to mechanical failure. However, Assurant denied my claim, stating the mirrors were aftermarket. They asked for proof via a photo that the mirrors were present at purchase, which I didn't have. CarMax attempted to help, confirming they had serviced the mirrors before my purchase, but Assurant has not responded since. I am now out $2,000 for repairs despite paying upfront for MaxCare. This experience has shown me that extended warranties are unreliable, and companies like CarMax and Assurant avoid paying claims. If this issue isn't resolved, I may seek legal action. read more

I recently (3/19/16) went here to purchase a vehicle. Honestly, i was quite nervous seeing as though this was my first experience buying a car off a car lot. I always pay cash for a used car and I've never had a car note. I also know that my credit is not so good so that had me shook as well! I'm pleased to say that with the help and great customer service of salesman Frank Ferguson, i purchased a loved 2011 Ford Fusion. Frank was very attentive to my needs/wants & he answered all my questions in depth. He took the time tp explain each detail to me so that i could understand what i was getting myself into. He didn't rush me or anything. I recommended this store & Frank to my friend and she went out the very next day & also came away with as new vehicle! I love this store & Frank :) Very pleased. read more

Sellers, be cautious! I recently sold my car to the Stockbridge CarMax, following a recommendation from my credit union, which frequently works with them. While buyers often worry about unfair deals, sellers should also stay vigilant. One of the female representatives (who did not provide her name) attempted to con me $4,000 just to sell my car--a blatant and unacceptable move. To clarify the situation, I put my credit union on speaker so she could hear directly that no additional payment was required beyond the car itself. Additionally, the process at this location is painfully slow. Expect to spend at least two hours waiting, as efficiency is clearly not a priority here. If you plan to sell your vehicle, be prepared for unnecessary delays and potential miscommunication. read more

I recently had my car totaled and I loved that car. My husband suggested we go to CarMax so we did. My they have a tremendous selection. We were taken care of by Steve; we gave him the perameters, and the very first car he pulled up was exactly the car I wanted. The first night the car leaked oil. We called CarMax and they came and got it. While they were examining the car to see why it was leaking, we decided to go to the local Kia dealership. The lied to us and kept going outside the perameters we stated. We called CarMax, the problem with the oil was minor and they fixed it, and delivered the car to me the next day. If there was a need, we would return. read more

Car Max is THE BEST! this is my third car and have not been disappointed in the purchases or the trade in. Great to work with and great people too. My Toyota had a funny noise after 2 days and not only did they take the time to find it but fixed it for free and extended my return time too just in case. They helped my 16 yr old get his first car when mom had specific requests (like a tank for under $12,000 please) and they found the perfect car for us both! They were great on my trade also, very fair with the price. Pricing is right on the mark with KBB. I always felt taken advantage of at a dealership. Not at car max though. Highly recommend!! read more

I have purchased a number of cars over the years and this was by far the easiest one yet. It was great I found the car I thought I wanted on line, went in to Vic the salesperson around 1:30 pm on 3/26/2017. We took a look at three other cars just to make sure and the one I wanted was sitting on show room floor all the time. It was a breeze to finish the deal. I was in and out in about 2 hours total and everyone was great and friendly. I have even got a call from Vic to make sure everything is ok with the car. Who would have thought I would go from getting a Ford Escape to buying a Ford C-Max instead. Great car and great price. read more

I just want to say I normally buy cars not lease. The customer service personal Cj from the store in Stockbridge was awesome I just want to say thank you and to any car issues I can't speak on just yet. This customer service personal Cj was nice respectful, A helpful young man I Thank him. I believe his badge said 11yrs in service. I believe 11 and counting keep up the great work and thanks again. 8-9-23 from the longest and first time never dealt with issues like this customer. Thanks read more

The whole experience at Car Max was easy, professional and a pleasure to experience. They found us a car in Tennessee, brought it to Atlanta, inspected the car, detailed it and we went over after work signed for a small loan and we were home in time for supper. This is the second car we have bought from them and I am positive we will by the next one from them. Ask for Jo Lee - he is wonderful to work with. read more

Jim Lowe was wonderful to work with and there was no pressure to buy. The car we chose needed a little work and a Jim got everything taken care of on time. Price of car was probably $500/$1000 more than average price on internet but the support was well worth it. We still have 2 months left to get anything fixed but expect any need. Car is in wonderful working condition and drives like a charm. read more