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    CarMax

    2.3 (123 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    I CALLED CARMAX 150 TIMES ABOUT MY SEIZED ENGINE AND NEVER SPOKE WITH THE SAME PERSON!
    Steven F.

    terrible! i had never been late with a payment in 60 months when my 2012 honda accord exl's engine seized! i called carmax 150 times and never spoke with the same person twice! i replaced the $8,500 engine, and carmax reposed it six months later.

    Chevrolet Equinox
    Jaleesia R.

    This place is a jewel if given the right sales associate. We arrived with an appointment and assigned to an associate by the nickname of Mika. She was very unprofessional, stated she had been here for 11 years and we were truly confused of HOW. She mumbled the entire time, appeared frustrated to deal with someone of "challenged" credit , poor professional body language, and lack of concern... she did not listen to our concerns. Overall horrible first impression but we went home to work on our down payment and was hoping to return but to a different sales associate. We ended up being assigned to the same associate but not for long. Hear this out, we spent about an hour and a half with the same associate, after telling her we reserved a vehicle that she completely ignored... well after she realized our reservation. She states (if I'd have known you reserved a vehicle, I could have saved an hour of work). She received a voicemail on her cellphone, jumps up and says I'm sorry I have a prior engagement, I've got to go but will put you on the waiting list for another available associate. Omg! We were ready to go. However, she scrambled to get another associate and when we began working with Terri, our entire experience changed!!! She was amazing and should be spotlighted for her customer service. She squeezed us in while she already had another customer but you couldn't tell. Terri is the reason this business received 4 because it was headed for -5. Thanks Terri!! Your amazing & completed our sale, gave thorough explanation!

    Greg D.

    Absolutely Amazing People with Great Customer Service!! I would HIGHLY recommend anyone and everyone to go to CarMax!!

    Manager that said he didn't make appointment they did at the call center!
    Melissa R.

    Drove two hours with trade in, cash and appointment for him to tell me the cars are locked up now!!! Why would you make appointment for 8:30 of you can't sell the car? Manager said he didn't make the appointment the call center did!!! WHAT

    Just as shade as any other used lot. Don't trust them, shop around if you can.
    You'd Think I.

    Don't trust them, just as shady as any other used car lot. Incompetent about their own process. I recommend recording all commitments they make. shop around if you can.

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    2 months ago

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    1 month ago

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    11 months ago

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    5 years ago

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    7 months ago

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    4 years ago

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    2 years ago

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    3 years ago

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    11 months ago

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    2 years ago

    Lowest offer on my car . So bad I was truly insulted! Complained to Corporate will see if it does any good! Even the salesman was pissed!

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    11 months ago

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    5 years ago

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    5 years ago

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    2 years ago

    They honored the quote provided online - the staff was professional and pleasant, and I was in and out in less than an hour.

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    8 years ago

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    4 years ago

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    5 years ago

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    Page 1 of 4

    Ask the Community - CarMax

    Review Highlights - CarMax

    Our sales agent was an older gentleman named Jim Lowe.

    Mentioned in 2 reviews

    Read more highlights

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    Honda South - 2023 Type R Interior!

    Honda South

    (245 reviews)

    Mariam was very informative and helpful. Her energy is what made me so comfortable. After not…read morehaving a vehicle for over 1 year, I was very concerned about my approval odds. Her vibe, and calming aura made this a swiftly process for me. Definitely recommending Honda South to EVERYONE :)

    If you read reviews and take them seriously then be forewarned about this particular dealership. I…read morebought a brand new - no miles - Honda Accord with service tint package from Honda South in Morrow Ga. The car is holding water and it's retaining on the inside of the car. It has been holding water and will only drain if parked on an incline. I have taken it back to this Honda dealer ,as it is brand new. I was told I would get a loaner car while they checked it out. I worked from Midnight until 8:00 am - drove over an hour to get there(they told me to bring it - so they was expecting it) 5 hours later they stated that I could not get a loaner and that I had to wait until 7:00 pm for someone to look at it. communication is missing and the staff does not care. The water holds inches away from the battery pack and is a severe safety concern. No one is willing to help, the manager said the car was out of warranty after 30 days. I've had the problem since day 1. It's a brand New car! I bought it on Feb. 14th 2026!! The Tint has bubbles and when asked about the bubbles the manager stated it has to cure. It's 30 days later - guess it's still curing I took it back and let them know and see how bad it looked. I explained that a refund on the service package. The manager called me back and offered $95.00 dollars. I paid 1000 dollars. . There has to be someone in charge - reponsible and willing to uphold Hondas Service values. ????

    Enterprise Car Sales

    Enterprise Car Sales

    (11 reviews)

    I previously bought a vehicle from Enterprise Car Sales and had a smooth experience, which is why I…read morefelt comfortable purchasing another car from them. They do offer competitive pricing and newer-model vehicles compared to many other used car dealerships, so there are definitely good deals here. However, I want other buyers to be aware of something important regarding the warranty process. My current vehicle is a 2023 Nissan Altima and it developed two relatively small issues: the front right headlight stays on while the car is running, and the front passenger seat back will not move forward or backward. These are not major repairs, but the process of getting them addressed has been difficult. The warranty provider (Assurant) requires several days to approve claims once the car is at the mechanic. During that time, the vehicle just sits there and Enterprise does not provide loaner cars. If you rely on your vehicle for work or daily responsibilities, this can leave you without transportation for multiple days. Unfortunately, the warranty company does not provide a rental until the claim is approved from an adjuster nor do they reimburse for alternate transportation if you pay out of pocket. My main concern is not the vehicle itself--it's that buyers should understand the warranty repair process can leave you without a car for days at a time. I also attempted to contact management several times about this situation and did not receive follow-up communication. Enterprise still has good inventory and pricing, but I strongly recommend asking detailed questions about warranty timelines and transportation options before purchasing, especially if you depend on your vehicle daily.

    I had a great experience. Sam was fantastic and made the process very smooth. My only complaint is…read morethat the car I wanted was actually located in Marietta and we had to wait another 45 minutes for them to drive it to this location. If I'd have known that, I would've driven to Marietta myself. It's ok though, this location was closer to home and I had a wonderful experience.

    CarMax - usedcardealers - Updated May 2026

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