CarMax Express Pickup wasn't very "express." The business office lacked urgency, and several associates were walking around without engaging or assisting customers. I came with my son, who was buying his first car, so this was an important experience for us. The selection of vehicles was solid, which is a plus. However, the documentation and pickup process felt slow and somewhat unconcerned with customer service. It didn't feel organized or customer-focused. On the positive side, all paperwork was completed accurately, and there were no problems with financing or insurance once everything was finalized. Overall, decent inventory, but the express process and customer service need improvement. read more

CarMax - Express pickup - Used Car Dealers Near Me - McKinney, Texas

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Very unprofessional and the customer service is nonexistent and management unfortunately is a joke. First timer and definitely wouldn't recommend or return. I wanted to walk out but my husband needed a car for his rides to radiation put I'm very disappointed and after all of it their is a oil handprint all over the interior just filthy and disgusting after spending our money read more

Car Max does it right! The usual car buying experience is grueling. All the back and forth- let me check with my manager,.... It's a disgusting ritual that needs to go away for good. Enter Car Max! No hagling, the price is the price. We were looking to get a good used pickup truck and after searching online for a few months we found one at the McKinney Car Max. We have always had our financing prearranged with our credit union or bank if we needed to take a loan and found it's good to have that information in your back pocket so you can compare your what they have to offer. We were met with a pleasant young man named Griffen and he was such a delight to work with. We took the truck for a test drive and meanwhile they were assessing our car to see what trade in offer could be made. We had already looked up the Kelly Blue Book value so we had a range of what to expect. The test drive was a success and we decided we wanted the truck. The trade in offer for our current vehicle was fair and thousands more than a couple other local dealers had offered to us. We completed all the required paperwork online. The entire process was so smooth without any embarrassing haggling. We have used Car Max in the past to sell them a car without buying and that was a positive experience as well. We highly recommend Car Max and Griffen was an excellent sales guy, no pressure but all about customer service. read more

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Do NOT!! go to this location, WORST customer service EVER!!! I'm over here trying to work while my wife was picking up the car. She drove from Houston To McKinney and I was constantly awaken cause they needed to verify me and my wife, then they asked AGAIN!!! ( mind you I work nightshift! ) then they told her if she wanted this and that and that's normal ( warranty crap ) then they reached out to me again for verification and then it was 2 pm when she arrived and she JUST NOW LEFT AT 10:34pm cause they needed signatures and then customer services wanted a picture AND a selfie of me. DUDE CARMAX SUCKS!!! Do NOT go there to buy a car. It's always something with them. ((((( ALSO READ THE FINE PRINT, 10 days and if you don't like it you can return it........ well READ THE FINE PRINT.......... IF YOU GO OVER 1500 MILES YOU ARE STUCK CHUCK......... mind you she had to put miles on it from McKinney to Houston. ))))) BE VERY CAREFUL CAUSE THEY HAVE TRICKS UP THEIR SLEEVES......... don't get the new car heat, you'll screw yourself. BE STRONG WALK AWAY AND I PROMISE THERES SOMETHING BETTER OUT THERE FOR YOU WITHOUT A HEADACHE. read more

I purchased a car there I told them I wanted Nax Care plus plan that included tires they did not. Now zi am stuck paying for a warranty I did not want. Plus I had to do a lot of extra unnecessary extra work. #neveragain read more

This was my third time buying a car from Carmax. The first two times things went very smoothly (that's why I came back) but this time not so much. We found the car we wanted and told the salesman that we would be doing a wire transfer to facilitate the purchase. No one seemed to know how to handle this. I told them that the transfer would take a few hours. They told me it would probably be 2-3 days. Funds were transferred about 4pm that day and were available first thing the next morning. After going back to the dealership and suffering through the long wait to do the purchase we were finally ready to take the car home but found that one of the key fobs was missing. The sales rep's initial response was that there was only one fob. I told him that there were multiple photos on the website showing two. He confirmed that and then told us if they couldn't find it Carmax would replace it. After not hearing from them I called and was told that a work order had been submitted and that I would be called with details on the process to get the replacement. After not hearing anything for two business days I started making calls and was told repeatedly that someone would call me back. Never happened. I finally was fortunate to reach a couple of coworkers who really wanted to help me. Kudos to Alesia and Anissa! Alesia told me they never received the work order the sales rep said he had submitted. She explained the process for getting fob (3rd party would come to my house to produce) and that's exactly what happened. Finally, after two weeks from the date of purchase I received the fob! read more

This is my first time using carmax. I did a quote online and couldn't believe what they offer me. It's one of those things that if it's to good to be true, then it probably is. Well, I made the appointment anyways and if they don't give me the offer they quote me, then I can still change my mind. When I got there, I was greeted by a guy who directed me to the business table. I got there, they told me to check in and so I did. The really nice lady, Janice ( I think that's how you spell her name) helped me out. She took my D.L., quote and car keys and told me to have a seat. About 10mins later, she told me to pull my car around to have it inspected. After, I pulled it around, she told me to have a seat. Waited about 15/20mins, she came to me and told me she will have my quote to sign. It was the exact same quote as what was quoted online. I signed the papers, 5 mins later, I had my check and was out the door. Overall a very great experience and will definitely be back. read more

I am filing this complaint to formally document an extremely distressing and unprofessional experience I had with an employee named Cher'ron during a scheduled service appointment. Upon arrival for my 30-minute appointment, I was met with hostility and blatant disrespect. When I expressed concern about my vehicle already experiencing issues, Cher'ron became visibly agitated and confrontational. She raised her voice, made threatening remarks about removing me from the premises, and behaved in a manner that was both aggressive and unprofessional. What made the situation even more uncomfortable was her conduct in front of other clients--eating during our interaction, making dismissive comments about my vehicle being "used," and stating, "You're not my sister," while gesturing in my face. As someone of the same racial background, I found this comment particularly inappropriate and demeaning. Her behavior made me feel unsafe, disrespected, and deeply uncomfortable. This experience was not only disappointing--it was unacceptable. I am appalled by the lack of professionalism and basic courtesy. I strongly urge the business to address this matter seriously and take appropriate action to ensure no other customer is subjected to such treatment. Desired Outcome: * A formal apology for the treatment I received * Internal review and appropriate disciplinary action regarding the employee's conduct * Clear communication on how the business plans to prevent similar incidents in the future Thank you for your attention to this matter. read more

I highly recommend Kelly in sales she was the best she was quick and right to the point and shared stories with my wife and me very great saleswoman she needs a raise sold me a charger. Love it so much read more

CarMax - New car - Used Car Dealers Near Me - McKinney, Texas

I filled out a request for an offer on my car - the website was easy to use, there wasn't a lot of information you had to provide (I had the VIN) received the estimate into my email. Went to store for the in personal appraisal and the offer matched the estimate provided - was in and out of there in less than 30 minutes on a Friday afternoon. BTW, the offer was 10K above a dealership offered. I went back on Monday to sell the car, and was out in 45 minutes with the check in hand. Everyone was extremely polite and efficient. If I had one suggestion it would be to number the parking spaces so that if you go back to your car after the appraisal, it would be easier to find as they could just provide you with the number :) read more

Considering this was my first experience sales of m personal vehicle it is a wonderful opportunity when you need quick cash getting rid of a vehicle there was no issues very very short wait it was clean cut dry transaction when you are in a pickle Thank you CarMax I can say you worked for me when I truly needed you read more

the Carmax in Irving TX has the most incompetent employees working there. mechanics have taken 3 weeks to repair an issue that states takes 3 hours to complete. they continuously blame long parts delays but shouldn't a competent mechanic know what parts he needs when the job is started rather than wait? read more

I joined the army and voluntarily surrendered my car I got from here giving them keys and signed papers. They ended up losing the vehicle or lying that they lost it for 2 whole years and kept saying I stole the car. Once a lawyer was mentioned they miraculously find it and gave it back to my family to take owner ship and pay it off. 5 years later they still marked it off as 27k repo. This place is ran by crooks and I'm still fighting the battle to clear my credit if this problem. How can something be repossessed from if me and my family still have own ship of the vehicle?? read more

I just bought a Porsche Panamera on 13th July the car broke down next day brought back my car on Monday 17th and today is 25th July , I am still waiting for my car to be fixed under 30 days warranty . In the mean time almost 15 days passed , then what is the meaning of giving 30days of trial if the car stays with Carmax ! Please fix my car and return it to me asap 7/28/23- yesterday Carmax customer service called me and informed me they would take care . Today Carmax service informed me they are now ordering parts from Porsche directly ! I have no idea what they were doing past two weeks ! They were keep saying they were waiting for parts ! I guess that is a lie ! Service department is real bad ! After paying. A total !48k still I do r have my car or a define answer when could I get my car back ! Their sales is good service real sucks! read more

They need to take care of their customers. They promise to do stuff on a vehicle when you buy it when you get it to your shop like my example oil change place and they didn't change the air filter the cabin filter, the oil anything the brake fluid was low, washer fluid was low The coolant was low And needed to print alignment. I took it back. I did all the work it was over $800 including the transmission service and they wouldn't even work with me to help pay for it so I ended up giving the vehicle back and I'm out $800 so do not ever use Carmax. They will take advantage of you and they don't give a shit. read more

They sold my daughter a lemon. Changed codes just to sell it and we have proof. Confronted Car Max and they denied and refused to do anything. Now we are out several thousand dollars just to get it fixed properly. Car Max this is illegal!! If I could do zero stars I would. read more

As far as buying the car & finance everything went well. Since then - been TWICE for the same transmission issue, only 60 days since purchase. Still no fix - and today they even went as far to tell me that VOLVO says it's normal for the transmission to engage, disengage, roll backwards when stopped, and hard shift so that the car lunges forward so no repair is needed ummm I'm not a dummy folks. Not my first VOLVO either. This is NOT normal, you just don't want to replace my transmission while it's under warranty! That's ok - I'll get it replaced and send CarMax McKinney the bill #customerlost read more

For Gods sake people, compare their prices on a website like Edmunds. I'm shopping for a car (not the first time I've looked at carmax) and I'm open to different options from $8,000 to 30,000. Whatever the price point or vehicle, car max is 20% high on the expensive vehicles to 60% high on the cheaper vehicles (illustrated in attached image ) read more

CarMax - Look how overpriced CarMax is! This comparison comes out like this every time I've done it for cheap cars up $25,000 cars. - Used Car Dealers Near Me - McKinney, Texas

It was a pleasure to purchase my 2018 Nissan Rouge from this CarMax. As a single women I've always felt buying a car as a dreadful experience, but this experience was a pleasure. Craig, my salesperson, was such a pleasure, I actually called him to ask him for some advise during the process, something I've never done before. Financing was easier than ever before and I got better interest rates here than any other dealership. I will definitely be back! read more

CarMax - My New Nissan Rouge - Used Car Dealers Near Me - McKinney, Texas

They have no respect for anyone's personal time but their own. The appraisal was fine but they left me in the waiting area for 1 1/2 hours and completely forgot. According to other reviews this is the standard practice in McKinney read more

This location is terrible. We didn't speak to a single person who was kind or professional. Literally from the person who answered the phone, to the salesperson, to the lady who did the paperwork, nobody was kind to us or apologized for all of the hoops we had to jump through after a few failed promises. After all of the BS, we ended up returning the vehicle anyway after finding undisclosed damage on it. What a terrible experience! read more

This review is for the car service only. The person in front of the desk was rude. Apparently they only have one crew working. At 12 they going for lunch so they won't do any oil change. It takes 45 minutes for them to do an oil change apparently. While the World is working hard to cope through times, the private sector could care less about healthcare workers who has limited time during his day for an oil change. Seriously. It is better and cheaper to go to a Mom n Pop place for an oil change if you want to support small businesses. Stay away from this place. Rude people with poor social and personal skills, with a 9-5 attitude including the lady in the front desk. Remember. You are here because of us. Not because of you. The manager probably won't see this comment but if you do, I'll be very happy to continue this conversation. LT read more

I purchased an SUV from KC at the CARMAX in Mckinney, TX., I'm beyond pleased with the experience. I now know what great service is like, KC is total Pro, he is sweet and easy to talk to and made it so easy for me to upgrade my vehicle. From now on I'm their customer for life. Easy in-house financing and great maintenance services. I'm very happy and very grateful to the CARMAX team!! read more

Let me just say that I had an issue with e-signage today but Brandi that handles car delivery out of Mckinney went above & beyond and made the experience so pleasant. Give her a raise she deserves it! read more

This place has really ran down after the pandemic if you get acar please do your own personal carfax on it . I purchased all cash no payments on a ford fusion to couple days later see it had mold all in the trunk of the car . Do your own detailed inspections on the inside and out of the car thoroughly!! It was several other people there who were returning their cars right along with me for finding mold or even one guys truck engine blew up . Be careful with this place have got cars from this place so many times in past years but this isn't it . read more

Not sure who they have been hiring but for some reason hospitality is not shown at this location especially the business side. The associate I unfortunately spoke with(female of course) was not trying to answer any of my questions or even look to acknowledge me. Definitely will be asking for another associate next time. Being rude and unprofessional is bad for business CarMax, hire better professional associates please! read more

Run as far as you can. This is one of the worst dealerships I've dealt with top to bottom. If you want false promises and typical used car experience this is your dealer though. read more

0 stars don't expect any hospitality here. Followed up after I got a flat tire asking where the wheel lock is... they said you purchased your car months ago... that wasn't the question. Had to go to the actual car dealership and pay for the parts that should be with the car I purchased. Do not go here. Unless if you're into condescending rude management. read more

We have bought 8 cars from different Carmax locations in 3 different states. Obviously, we think they are awesome (and we buy too many cars!). For our last purchase, we chose this location and worked with Ramona. She was very professional and friendly. We both sold and bought a car from this location and the pricing was very fair. We had gone to another location and the Carmax price to buy our car was almost $1000 more than the dealer. We normally don't go anywhere else, but when we do, we remember why Carmax is our "go to" car dealer. read more

Very rude and inconsiderate sales consultants. They don't respond to calls or texts appropriately. They lost my paperwork multiple times. Don't waste your time here. It's a joke. read more

Went to sell our car at CarMax in McKinney, TX. Appraisal went smooth and quickly but then we were left for an hour in the waiting area. Had people go before us that were there after us. Went to the window to ask the status and no one could find our paper work. Apparently it was given to a manager who left for the day. Really?? Would not have bothered to look for it if we hadn't asked even though one of the employees had just told us we were next 20 min prior to that. Ended up leaving. Received the same offer at a another dealership that is a little further away but at least they don't forget about customers. read more

I came to sign some paperwork sent from Carmax in Florida as a cosigner and when I came, a bunch of staff in there didn't even come to serve me. When I told them what I was there for, they told me to take a seat for 25 minutes. I came back and ask how was it going, just then they started to pull out the documents. If I didn't come to ask, they might just leave my documents to the side. The communication, manners and non-verbal cues are so unprofessional and make customers feel their business is not appreciated here. Like a bunch of untrained kids work there. Will never purchase anything from this place! read more

Sold them a vehicle without making a purchase. They had the highest offer and the entire process took 70 minutes. They paid exactly what I was offered online with no hassles. I'm very happy and will do business with them again. read more

Happy with the vehicle. Happy with sales associate. Unhappy with the sales manager that required me to show my online banking app to verify I had $2500 in my account for the down payment. Seemed totally unprofessional and unnecessary. They already had drafting instructions from my credit union. I'll take all future car purchase somewhere else with better customer service. read more

I had a really good experience purchasing my 2020 Nissan Altima here after not so good experiences at other dealerships. While the prices may be a bit higher at CarMax than other dealerships, the difference is that CarMax does not try to fuck you over with dealership adds on. While they offer extended warranty programs, once you say no - there is no follow up pressure. I could not be more happy with my experience at CarMax read more

There is an information desk in the lobby where we were directed to the portion of the lot with the type of vehicle we were interested in seeing. They said they were unlocked. Out of the dozen or so we looked at only 2 were unlocked. Both smelled like cigarette smoke. The place a windshield sticker on the cars that are not available, so we didn't look at those. There is a barcode on the window that can be used to look up additional information on the cars. Of the 9 cares we found interesting, none of which had reserved stickers on the windshields, looking up the barcode revealed that none of the nine were actually available for sale. We inquired of an employee what was the issue with unavailability and were informed it must be a problem with title transfers or something. He didn't really know and didn't care. I really can't think of any good reason to buy a car here. read more

We were looking to sell our older car and upgrade to another from a family member. Pretty hesitant to just get an appraisal as we assumed the offer will be very low and we could not make a deal. However after a quick appraisal, we were pleasantly surprised to be offered pretty close to what we would have asked had we sold it ourselves. The process was fast and efficient, the Reps were friendly and we had a check in hand in under an hour after agreement. Would not hesitate to visit again. Not sure about buying a car, but selling one was painless and saved us a lot of time and effort had we done it ourselves. read more

If I could give zero stars I would! We bought our car in July of 2023 the car was presented to us with 27k miles. We thought we were getting a great deal. For the car to be 10 years old and only have that many miles on it was amazing to us. We were never showed a carfax but told the carfax was clear other than one minor accident. December of 23 we start having issues. The car reads 38k we have the car looked at and they tell us it's something to do with gas intake. We got that taken care of. January 2nd our car goes into Limp mode. We can't figure out why? We had it looked at and the car was found to have actually 132k miles and it's from Florida, a flood area. I can't help but think someone knew about this!! This car has always acted a little funk when shifting gears but we had never owned a bmw and thought maybe that just how it was. Come to find out the odometer has been tampered with and the car is more than likely a flooded car that came out of Florida. Ofc carmax will do nothing for us and deny anything, our bank is extremely mad at them and so are we. We have been paying on a car that was doomed from the jump. Now we are without a car and I am without a job because of this. I'm so mad that they get to pull this over on people and we have to now hire a lawyer because of this. read more

****AVOID JAMES AT ALL COSTS**** Drove an hour to this location because they had the car we wanted and we already had an appraisal in hand. We met up with Chris, nicest guy! He was training, Matt. They moved quickly due to the appraisal we had and a pre-approved loan from our Credit Union. Chris let us know he would need help with this loan, so he went to get his boss, james. I believe it was james daanen. james came over and seemed very annoyed with Chris asking why he was saying this was a Net payment. Chris explained that he had done one the day before through a Credit Union, but wasn't sure what the steps were. james said "Yes, but why are you calling this Net? This isn't?" James turned to my husband and asked him. My spouse said "This loan is approved up to $49,000, but we only need $35,000, they said most dealerships are confused by this, but that you just put the amount here and that if you have questions you can call this number." (They literally told us to have them call because this often causes confusion). James looked angrily and snapped, "I'm not confused! Why are you saying this is Net?" My husband repeated the same thing and James said said, "But why are you saying this is Net? This doesn't cover the whole car!" My husband said, "I never said it was Net, did you call the bank?" James grabbed the paper and stormed off saying, "I'll call the bank, but I do these ALL the time!" Long story short, James was wrong. We called the bank and they confirmed it was Net and I have no idea what happened when James talked to him, but when he came back with the paper he just dropped it off and didn't say anything to us., only speaking to Chris to complete the deal. We were then assisted by Eric (super sweet) and Marissa (very nice). Eric explained the Net payment and said they are very common and he does them with credit unions a lot. I asked, "So it was Net? Ok, so it was just James that was confused on that?" EVERY person in there was great, but James walked up to us upset that day and stayed upset and I believe he is supposed to be the Senior Sales Manager. I'll go to a Car Max again and would love to work with Chris in the future, but I'll never deal with James again, that was ridiculous. Not even an apology or acknowledgement of how incredibly angry he was at us for something we never said or did. **Honestly, I don't even know if it is called Net Payment because we never called it that, Chris used the term, but Chris was correct and Chris knew what he was talking about** read more

Worst customer service, talk to you like you're an idiot. No comfort in the car buying experience. Kathie was condescending to say the least during multiple occasions, as I've been working with her for a week. Our final call. She HUNG UP on me. I'll be taking my business else where and telling everyone I know. read more