My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Awesome dude and family. They work hard to help you get what you want just call them.read more

If you're looking for honesty, a fair price and service after the sale, then I highly recommend…read moreBurl.

We drove 2 hours to buy a vehicle at Bob Tomes Ford. Jason Surat was straightforward, easy to work…read morewith, and didn't play the typical dealership games. He helped us get exactly what we wanted and stayed on top of everything through the whole process. Jason went above and beyond in every way to make sure he took care of us. By far the best experience with a salesman we have ever had. Marco DeTomas in finance was great too. Fast, professional, and transparent. No pressure and no nonsense. Overall, probably the smoothest vehicle purchase we've ever had. If you go to Bob Tomes Ford, ask for Jason and Marco. They'll take care of you.

Their parts personal are very knowledgeable & friendly. They didn't have a part and was able to…read morespecial order it and get it in the next day.

Tyge Anderson assisted us by our servicing…read more He was very professional and was able to explain me the process since this was our first time servicing our car, here in Texas. He was also very personable and polite. The best part was that our prepaid servicing required only 45 minutes and Tyge kindly agreed to complete the prepaid service confirmation once their HO opened later in the day and that we could leave immediately! Three cheers to Pat Lobb Toyota service center and especially to Tyge Anderson !

Bought a new 4Runner there. A week later, I called and asked them if they could remove the dealer…read moreinstalled GPS tracker from my car because I don't want to be tracked. Someone from the Service Dept said VERY COLDLY " We can't uninstall it. Do you want to talk to Finance Dept?", for which I asked " I am not financing with Toyota or this dealership. What does it have to do with your Finance Dept?" He refused to answer my question and said coldly, "I'll transfer you to the Finance Dept." Then, without me agreeing or even letting me finish my sentence, he put me to the Finance Dept, which didn't answer their phone 4 times. Later on, I also had to call the Finance Dept to ask where my registration was because they blew past the legal 30 day deadline to file it. My suspicions were confirmed when I finally received the registration and saw a late fee penalty in the itemized charges. No one in Finance ever picked up the phone to explain why they failed to file on time; it just goes to voicemail every time. This is a huge red flag. Dealerships often delay these filings when they have internal cash flow issues or major back office disorganization. My car buying process was relatively okay, other than the typical salesman tactics (which were a lot, but expected, I guess. For example, the actual document's fee you pay is more than what is shown on the invoice you sign at the end. The form you sign says the doc fee is $225, which is right on the state mandate maximum amount. But you actually paid more than that on another copy of the invoice. The dealership add ons. etc. ) which I was able to see through it because I was prepared. But I feel like there definitely is something fishy going on with their GPS tracker (CarRX). Why is the Service Dept so defensive about a GPS tracker on a car I already bought? My lender doesn't require it, yet the dealership is acting like it's state secret. Why are they so desperate to keep a tracker on a car they no longer own? Or are they trying to keep tracking me and keep selling my data to make more profit off me? Emm, food for thought. I was going to give this dealership a 4 star. Because everything was fine with me until when I had this rude encounter with the Service Dept and the non-responsiveness from the Finance Dept.

I recently had a bad case of "new car fever". My husband and I happily owned 3 Mazda's in our…read morelifetime. After 10 years in a Honda Odyssey, I was ready for something less of a "mommy mover". I wanted a smaller SUV that's both fun to drive and reasonable on gas. The CX-5 was a perfect fit for our family. I contacted the dealership through their website and luckily we were matched with Stephen Kilpatrick in sales. Working with him made this purchase one of the easiest and nonstressful car buying experiences we've had. Not only did he respect our time he kept his word and made sure there was absolutely ZERO surprises during the entire deal. Mr. Kilpatrick has been selling Mazda's for many years and knows how to treat a customer fairly and with respect. Unlike many salesman we've dealt with in the past he was very easy going. I came in without my husband the day before we actually purchased our new Mazda which for many of us ladies can be an intimidating and overwhelming experience. I felt totally comfortable working with him without my husband. I would have no problems recommending Stephen to anyone looking to buy a Mazda.

I'm only giving this one star because you can't give it zero…read moreThe used department is the epitome of used car salesman tactics high pressure hiding fees Just don't go here to buy a car .

Lizzie is phenomenal. Came in for an oil change on my 2016 Subaru Outback and left making a much…read morebigger decision, but I appreciate the honesty and thoroughness. A trustworthy service department drives loyalty and future sales, and they proved that. My dad trusted them, so I do too. This car is my daughter's and carries a lot of family meaning, keeping her safe matters more than anything. Lizzie remembered me and took care of me from start to finish.

Jamie was amazing! She's so knowledgeable about Subarus and walked me through the process.read more

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Knowledgeable salesperson Negotiated price…read moreGood value Happy with car and the deal/experience

If there is below zero stars this. If you ever getting service done there, they will try to…read morepersuade you of getting a new car even if you don't need a new car. There is no respect at that location at all of when a person is getting their car done service at all the only care about money and mooching off of people for more money. Walking in, they greeted very nicely, but towards the middle and end, they were very rude, arrogant and aggressively, forcing people to buy the cars. If you're getting service done there, they do not have enough loaner cars and they will tell you to get some someone else to come pick you up or they will get you only 1 Uber ride. They do not drop you to your workplace or anywhere else. And even if you do, Uber on your own without their help, they will not refund you back at all. Overall, this experience and that location is beyond horrible. If you go to another location, you do my price match. They will triple your car price at the McKinney location. Definitely would not want to come back to that location at all. For services, they will make up more problems to your car than ever before and make you come back multiple times.

I really like/love this dealership: There are so many…read morepositive experiences I have had here'. When I was helping my mom pick out a car she had a wonderful salesperson. He took really good care of her. I appreciate that especially because she is a senior citizen. Also the service department is quick and reliable. I highly recommend making an appointment. Whenever I take her car in for an oil change, recall or tire rotation. I leave feeling satisfied with the service. Our service advisor is equally amazing. The car wash to wash your car is a BONUS! The free bbq, chicken and hamburgers on Saturdays was fun in the past. The other salespeople are always friendly and helpful. I enjoy talking with them about life and cars. So I salute this dealership. From my sales experience and service experience to customer service they are top notch, This review was long overdue as I have been multiple times and they deserve their flowers and kudos. Honda McKinney is classy! The best Honda dealership out there. I disliked other dealerships. This one is my favorite one!

Note: This review is about their SERVICE department. However, with their questionable practices in…read moreService one would wonder if the SALES side were any better. We purchased our 2017 Pilot NEW from them in May 2017. Pleased with the sales process. We purchased the 7-year extended warranty, so we consistently took the car there for service during the warranty period. During one service it was discovered that a previous technician wrote they completed a service on the car, however on this visit, the technician said it was clear they didn't do it. They took care of the issue that time and didn't charge us for the work they were supposed to have done earlier. Fast forward several years later to today, we've found out the same thing happened again. It was discovered by an independent Honda mechanic. In July 2022 at 101,621 miles HCM claimed they "Performed Valve Adjustment" however, the independent mechanic stated there was NO WAY this adjustment was done based on the condition of the valve cover gasket. HCM didn't charge us for the adjustment, but it was stated on the work order. So, you basically can't "trust" what the technician says they did on the car.

Update: from four to five stars. Jerry was the reason why this review went up. His professionalism…read moreand personality when it comes to service is top notch. Went in for service. Service people are great. Waiting room is kinda small and stuffy but has good drinks and coffee. Oil change took almost 2 hours with not that many people there.

Truly abysmal customer service. I had a relatively simple recall, and I ordered a new key, and it…read moreturned into dozens of phone calls back and forth and multiple trips to the dealer. If you want an expedient and easy experience with good communication, this is not the place to go. I can't imagine what the experience would have been like if I were getting real work done.