Awesome dude and family. They work hard to help you get what you want just call them.read more

warning don't buy a car from burls used car lot, he sells…read morejunk cars. we bought a 2011 dodge grand caravan last year weeks later we started having flashing lights on the dash, then we notified burl, he had his tow man come pick up the car. he said he had to order a computer box for it, we continue waiting for our car for a month, he rigged it enough for us to drive never put a computer. then a week later we had radiator issues. car needed to be towed again. then he decided to send our account to a third party credit collection company, for whatever reason. we were always on time with payments. all im saying is please think about going here before you buy a car here.

On time - friendly - knowledgeable - quick and easy service. Convenient as they came to my houseread more

Tried to take my vehicle to another ford dealership in Frisco. They treated me like an…read moreinconvenience to bring my business to them. It was extremely confusing. The attitude was "you didn't buy from us, why would we want your service business?" Went to Bob Tomes and Caden in service went above and beyond to get my vehicle taken care of. I was able to utilize their shuttle service and keep other scheduled events. They even washed my vehicle. Overall great customer service and the attitude of everyone involved was that they wanted to help. It was extremely refreshing compared to my other experience.

Matt, our salesperson, was fantastic. He was personable, professional, transparent, and easy to…read morework with throughout the entire process. The service team also deserves recognition. We had a due bill for a few items after the sale, and they did an outstanding job. The work was completed efficiently, and the car looks even better than when we purchased it. The sales experience itself was more mixed. We came in with a very clear objective: we had a firm budget and were focused solely on the out-the-door price. We communicated that from the beginning and were consistent throughout the process. The initial numbers presented were nearly $2,000 higher than our target, so naturally there was some negotiation. What surprised me was a comment from the sales manager that seemed to place blame on us for the price we were offering. Our negotiation was respectful and non-confrontational, and Matt handled everything professionally. The sales manager's response felt unnecessary, especially given how clearly we had communicated our goals. It came across as petty and out of touch with the tone of the conversation. Ironically, we ultimately agreed to a price that was about $350 higher than our original target. Despite being heavily involved in the negotiation, the sales manager never came over afterward to shake our hands, thank us for our business, or help close the experience on a positive note. For me, the car-buying experience is about more than the final number. It's about how customers are treated throughout the process. Matt understood that. The service team understood that. Unfortunately, the sales manager missed the mark. That said, we're happy with the vehicle and appreciate the efforts of everyone who helped after the sale. Matt: thank you for your professionalism and genuine desire to help customers. 5 stars Service team: thank you for the excellent work and efficient follow-through. 5 stars Sales manager: I appreciate the hustle, but a little more self-awareness and customer focus would have gone a long way. 2 Stars

Bought a new 4Runner there. A week later, I called and asked them if they could remove the dealer…read moreinstalled GPS tracker from my car because I don't want to be tracked. Someone from the Service Dept said VERY COLDLY " We can't uninstall it. Do you want to talk to Finance Dept?", for which I asked " I am not financing with Toyota or this dealership. What does it have to do with your Finance Dept?" He refused to answer my question and said coldly, "I'll transfer you to the Finance Dept." Then, without me agreeing or even letting me finish my sentence, he put me to the Finance Dept, which didn't answer their phone 4 times. Later on, I also had to call the Finance Dept to ask where my registration was because they blew past the legal 30 day deadline to file it. My suspicions were confirmed when I finally received the registration and saw a late fee penalty in the itemized charges. No one in Finance ever picked up the phone to explain why they failed to file on time; it just goes to voicemail every time. This is a huge red flag. Dealerships often delay these filings when they have internal cash flow issues or major back office disorganization. My car buying process was relatively okay, other than the typical salesman tactics (which were a lot, but expected, I guess. For example, the actual document's fee you pay is more than what is shown on the invoice you sign at the end. The form you sign says the doc fee is $225, which is right on the state mandate maximum amount. But you actually paid more than that on another copy of the invoice. The dealership add ons. etc. ) which I was able to see through it because I was prepared. But I feel like there definitely is something fishy going on with their GPS tracker (CarRX). Why is the Service Dept so defensive about a GPS tracker on a car I already bought? My lender doesn't require it, yet the dealership is acting like it's state secret. Why are they so desperate to keep a tracker on a car they no longer own? Or are they trying to keep tracking me and keep selling my data to make more profit off me? Emm, food for thought. I was going to give this dealership a 4 star. Because everything was fine with me until when I had this rude encounter with the Service Dept and the non-responsiveness from the Finance Dept.

I'm only giving this one star because you can't give it zero…read moreThe used department is the epitome of used car salesman tactics high pressure hiding fees Just don't go here to buy a car .

We browsed cars for my daughter 4 days in a row and ended up at El Dorado Mazda. We had the…read morepleasure to work with Max and we can only compliment for great professional, easy to deal with and smooth processing of all documents! We will surely recommend to more people!

Lizzie is phenomenal. Came in for an oil change on my 2016 Subaru Outback and left making a much…read morebigger decision, but I appreciate the honesty and thoroughness. A trustworthy service department drives loyalty and future sales, and they proved that. My dad trusted them, so I do too. This car is my daughter's and carries a lot of family meaning, keeping her safe matters more than anything. Lizzie remembered me and took care of me from start to finish.

Great service as always! So convenient setting up my service appointment. Very friendly and I…read moreabsolutely love the video of the walk-around telling everything that was done to it.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

Had Shantiv help me and was super helpful. Quick and easy, answered all my questions quickly and…read morehelped me find everything I needed.

Deion Jones is a fantastic salesperson! He was very patient and kind. He worked with us to get a…read morecar within our budget and did a fantastic job helping us with all the details and numbers. He was on top of things every step of the way and walked us to finance and greeted us as soon as we were down. He had the car ready to go with full tank of gas and it was spotless. Kevin in finance did a great job explaining everything to us and was very friendly. The general manager David Kelley is very personable and has a very hard working staff. I would recommend this dealership to anyone looking for a car or needing service. They have a fantastic service department as well that is very responsive.

I really like/love this dealership: There are so many…read morepositive experiences I have had here'. When I was helping my mom pick out a car she had a wonderful salesperson. He took really good care of her. I appreciate that especially because she is a senior citizen. Also the service department is quick and reliable. I highly recommend making an appointment. Whenever I take her car in for an oil change, recall or tire rotation. I leave feeling satisfied with the service. Our service advisor is equally amazing. The car wash to wash your car is a BONUS! The free bbq, chicken and hamburgers on Saturdays was fun in the past. The other salespeople are always friendly and helpful. I enjoy talking with them about life and cars. So I salute this dealership. From my sales experience and service experience to customer service they are top notch, This review was long overdue as I have been multiple times and they deserve their flowers and kudos. Honda McKinney is classy! The best Honda dealership out there. I disliked other dealerships. This one is my favorite one!

We've been doing business here for quite sometime. And services are still up by par! Everyone's…read morebeen treating our car well and updates in a timely manner.