Barbara was absolutely wonderful to work with! She made purchasing my Lexus completely hassle-free…read more She was respectful, attentive, and genuinely listened to what I wanted throughout the entire process. She went above and beyond to make the experience special, even adding that extra personal touch of putting the bow on my new car. You can tell she truly cares about her customers and takes pride in what she does. I highly recommend Barbara to anyone looking for a professional, thoughtful, and enjoyable car-buying experience. She was amazing from start to finish!

Overpriced, as you might expect from a dealership -- nearly 3x the price of a regular shop. We…read moredidn't want to spend time shopping around, and since the vehicle was already there, we decided it would be easier to move forward. Unfortunately, the customer service was extremely inefficient. They called four separate times to request the same information I had already provided. I spoke with Tommy, Robert, Stephanie (who seemed completely lost), and finally Mark, who at least communicated well. At pickup, no one met with us to explain anything about the $8,000 service, the warranty, or the work performed. They didn't even bother to bring the truck to us -- someone simply pointed us toward the cashier, and we then had to wander around their huge parking lot to find our vehicle ourselves. Absolutely ridiculous. To make matters worse, after I completed the survey and gave 3 stars, no one even bothered to call. Robert A. only responded through a message. So here is my response to your overpriced and poor service: Avoid Don Mealey.

I spent two days coordinating the purchase of a 2009 Hyundai Santa Fe from Genesis of Central…read moreFlorida--texting back and forth, arranging the sale and scheduling an Uber to the dealership. The vehicle-specific advertisement clearly stated, in capital letters, "PRICE INCLUDES RECONDITIONING." However, when I asked for documentation showing what reconditioning had actually been performed, I was told that they do not recondition these older "cash cars" and that the vehicle would be sold as-is. In my opinion, advertising that reconditioning is included and then saying otherwise is false and misleading advertising designed to pull prospective buyers in. I was also assured repeatedly that there were no recalls and that Genesis would not sell a vehicle without inspecting it and ensuring that all applicable recalls were addressed. Nevertheless, when I took it upon myself to research the VIN, I discovered an incomplete Hyundai manufacturer service campaign involving a known cylinder-head-cover oil leak that can affect the alternator. Technically, a manufacturer service campaign is different from a safety recall, but it was still an outstanding manufacturer issue that had not been disclosed or completed. When I requested the inspection report, campaign documentation and an itemized explanation of the advertised reconditioning, I did not receive direct answers. Instead, I was sent a general website disclaimer saying listings may contain errors, followed by this response: "It's a 2009, if you are expecting a vehicle that has had every little thing addressed this may not be the right car for you. These are cash cars sold as is." I never expected every minor issue on a 2009 vehicle to be repaired. I simply expected the dealership to substantiate its own advertisement and the repeated assurances that the vehicle had been inspected, was in good shape and had no outstanding recall-related concerns. Rather than addressing my reasonable questions, the responses felt defensive, dismissive and indifferent. The salesperson seemed unconcerned that I had already spent two days coordinating the purchase. I ultimately cancelled the sale because I no longer trusted the information being provided. I also lost $25 when I had to cancel the Uber ride I had arranged to pick up the vehicle. My advice to other buyers is to take it upon yourself to research everything. Do not assume that an advertised statement such as "price includes reconditioning" means the dealership can or will provide evidence of what was done. Run the VIN through the manufacturer's recall and service-campaign systems, obtain the complete vehicle history, save screenshots of the advertisement and demand all inspections, repairs and promises in writing before arranging transportation or spending any money. I am disappointed because I was genuinely excited to purchase this vehicle. The sale was lost not because I expected a perfect 2009 car, but because straightforward questions about the dealership's own advertising and assurances were repeatedly deflected.

GCF has always been a great business from the initial purchase a year ago to the latest scheduled…read moreservice. Ms. Jordan with the Service Department was a gracious host and very professional. I truly appreciated her keeping me informed while I waited. Definitely recommend not just the brand but also the location when asked.

My 20-year-old daughter just bought her first car here today. Our sales representative, Daniela was…read morecompletely awesome and the she handed us off to Nick, the sales coordinator or something, and he was exceptionally transparent and fun. Even when we went into the "Room" that was a good experience as well. No high-pressure sales tactic at all. I mean nothing. Just a great experience all around. Thanks!!!

what a terrible experience... Jon was awesome though. if you buy, go to him…read more beautiful facility but there was something off about the workers... the owners. our salesman wasn't very knowledgeable or helpful. sort of navigated this ourselves. when it came down to numbers, the owner Nick wasn't very helpful nor wanted to make a deal. in fact, met us in a dismissive manner. i don't see us coming back here to get a car. the community is on the same page about place.

David was very nice and super helpful. He answered all our questions and made everything feel…read morereally smooth and stress-free. We took the Model 3 for a test drive and even got to try the self-driving feature for the first time, which was really cool. Overall, it was a great experience and we appreciated his help.

I picked up my vehicle from the Tesla Clermont location on July 3 at 3:00 p.m. after driving…read moreapproximately 45 minutes to get there. During the delivery inspection, we discovered numerous defects, including paint swirls, more than ten paint chips, and extensive paint bubbling across at least seven different body panels. The delivery employee assisting us was very kind and did everything within his authority to help. He photographed the defects and documented the issues so they could be addressed. Unfortunately, because it was the day before the Fourth of July, no managers or supervisors were available to speak with us or could be reached. We were told that a manager or supervisor would contact us within the next day or two, but that call never came. To make matters worse, the photographs and notes taken during delivery were not properly entered into Tesla's system. As a result, when the vehicle was eventually taken to the Collision Center, the staff could not easily locate the original documentation showing the condition of the vehicle at delivery. While I appreciate the delivery employee's effort and professionalism, the location's lack of management availability, failure to follow up as promised, and failure to properly preserve such important documentation made an already disappointing delivery experience much more difficult. For a brand-new vehicle, these defects should have received immediate attention and a clear, organized resolution--not months of delays, missing records, and avoidable frustration.

The service was great got us in and out! We met the service manager and he was very professional…read moreand helpful. Hats off to all of you. Would not take my car to anyone else. Tyler was amazing and funny thank you for taking care of us.

Let me start by saying the Kona I have is a great car and up to this point I have had no issues…read morewith the dealership or service I have had! That brings us to my last experience. The manufacturer tried an over the air software update and it did not work and the digital display locked up. My video monitor that has radio, map and other things. Because the software did not update it locked my screen and was not usable. I called Blue-link, service for Hyundai, and they ran diagnostics and said they would have to have the engineers look into it the over the air software update and it may take up to 7 days. I waited about 4 days and brought it into the dealership. I brought my vehicle in on a Friday,. I waited about 3 hours and I asked the service rep how much longer it Would be. They said there were issues with the software and they would give me a complimentary vehicle to use until the next day. Saturday I was called and told I could keep the car until Monday. On Monday I was told I could keep the car until Tuesday they were having issues with the software. On Tuesday I was informed they needed to replace the entire head system for the Digital display and I could keep the car until Thursday. When I called late day Thursday they informed me they received the part and I could keep the car until Friday. On Friday I was told I could keep the car until the next Monday. So up to this point I was being kept in the loop on progress at least. On Monday I had to leave a message and was told I would get a call shortly. On Tuesday I left another message and was told I would get a call shortly. I called Wednesday and was sent a text stating I should receive a call, gave a name, and he would call shortly. Thursday went by and I waited until Friday around 11 am and drove to the dealership to see what was going on with my vehicle. I talked with A manager and explained what was going on with the vehicle and my frustration of having the dealership going radio silent from LAST FRIDAY. 8 days. The manager went to service and the rep in charge of the my vehicle came out and explained that the head set for the digital display was installed but the AC no longer was working, told me I could keep the comp until they replaced the electronics from a new vehicle into mine. I received a text later in the afternoon saying my car was ready for pick up. Being late I responded I would pick up my vehicle Saturday morning. Thought out this my only MAJOR ISSUE was the last week of no information being given to me. When I returned their vehicle they made me pay 2.34 for using their e-pass, I was told this was part of the comp but I was told the girl told me wrong. No worries only 2 bucks but aggravating.Then I was told I had gone over mileage and owed 10 cent a mile for each mile over. I immediately said I wanted to talk with a manager, remember the initial paperwork was done for a one day use and never updated. After 10 min or so they came back and said it was all taken care of and thank you. Mostly just aggravated at the issue of not being there to inform me of status.

Bunch of complete idiots in the service department working on your vehicle. My husband took the…read morecolumn apart because he knew what the problem was so they literally had to pull three screws out replace the part flash it and put three screws back in. They couldn't even put the three screws back in the correct holes one hole that should've contained a machine screw. They shoved some oddball screw in and then the other hole that didn't take the machine screw they just shoved it through the hole and didn't even tighten up the part and charged me $200 an hour plus a $200 check out fee. I mean if they can't even put three screws back in the holes God forbid they'd have to do some serious mechanic work. This is the second time I've taken my Jeep to the dealer and I've had problems both times, the first time they told me it was my O2 sensors. They said they took them out and cleaned them and then put them back, my husband went ahead and purchased the O2 sensors from the dealer and did the work himself, but when he went to pull out the O2 sensors, you could tell that they had never been out and cleaned like the dealer said they Did buyer beware this place is a joke. A bunch of idiots are running the place and working on your vehicle, we will never be back. if I could rate them zero stars, I would.

I answered an ad on autotrader...here's the add:…read morehttps://www.autotrader.com/cars-for-sale/vehicledetails.xhtml?listingId=606175726&zip=32084&referrer=%2Fcars-for-sale%2Fsearchresults.xhtml%3Fzip%3D32084%26city%3DSaint%2BAugustine%26incremental%3Dall%26modelCodeList%3DWRANGLER%26makeCodeList%3DJEEP%26driveGroup%3DAWD4WD%26listingTypes%3DUSED%26sortBy%3Drelevance%26location%3D%255Bobject%2BObject%255D%26maxPrice%3D16000%26state%3DFL%26searchByDma%3Dfalse%26firstRecord%3D0%26marketExtension%3Dinclude%26relevanceConfig%3Ddefault%26searchRadius%3D200%26isNewSearch%3Dfalse&listingTypes=USED&numRecords=25&maxPrice=16000&searchByDma=false&firstRecord=0&modelCodeList=WRANGLER&makeCodeList=JEEP&searchRadius=200&makeCode1=JEEP&modelCode1=WRANGLER&clickType=listing The vehicle is described as Steel Blue Metallic Clearcoat Exterior and they have the audacity to illustrate that according to KBB, this is a Fair Market Price at almost $16k. The salesman, Billy Patrick, drives up in a spray painted red piece of crap - with the matching Vin number, and then we go on a test drive. The check engine light is on as is the warning sensor for a low tire, it runs so rough that even the salesman maked the comment that he's concerned it won't make it up a hill and then he started to defend the add and the "quality" of this car. "It is what it is" he tells me THREE TIMES. I drive 2 hours from St. Augustine to see this truck - I should have gotten gas money for the effort! I waited an HOUR for a sales manager to come out and explain this BLATANT bait and switch and he never showed. DON'T GO TO THIS DEALER!!!!

Honest and reliable. I would recommend Lake Auto and Truck to friends and family. Location clean,…read moremodern, and was easy to find. Good selection of Smart and Jeep. Friendly, not pushy staff. I test drove a few vehicles, and they were happy to help me out. I purchased the Smart Fortwo that I liked. Here is why I say honest and reliable: There was a problem with the car after a couple of days. No need to get into specifics, but the staff was eager to make everything right, and they did. They went way beyond. I'd give them 6 stars if I could

Saw a F150 online... drove over an hour after speaking to Brad on the phone to verify it was still…read moreavailable. 2 1/2 hours later I was driving home in my very clean, well maintained 2013 F150. Thanks Brad and Lake Auto and Truck.

The staff there are super friendly! They are honest and have been working really hard to figure out…read morewhat is going on with my car. I would definitely recommend them.

Did a great job on my breaks. Honest people. I will definitely return for all of my vehiclesread more

My wife and I have been wanting to get a new car and one of the things stopping us, was the car…read morebuying experience. It is the thing everyone dreads. We had an idea of what we wanted and when my in-laws came up, we knew it was the right time to start looking. They are much better at negotiating and asking the right questions than we are! We tried to find a dealership through Costco, but it wasn't giving us one close by, so we went to Headquarter Honda. This is located in Clermont right across from Costco. It was weird that Costco did not send us there but I guess it was something with the offers. However, I am glad we went where we did. We met and worked with Kyle. He was a great salesmen, never judge-y when said possibly a certified preowned, he was not pushy, let us ask all our questions, and even took time to answer my in-laws questions as well. He made the car buying very pleasurable. Surprisingly we came across a certified pre owned, only 2 years old that we absolutely fell in love with. It was such a great price compared to a newer version and had more upgrades! We knew we needed that one before someone else scooped it up or they realized they were giving us a great deal! Kyle took time to show my wife, who will primarily drive it, every button, every extra thing in the car, how everything works. It was like reading the book but being given a demonstration. They even offered the Car Fax so we didn't have to pay for one. Their actual lot was pretty well sized with new cars and certified pre owned. Our certified pre owned came with a great warranty as well. We worked with Kyle for most the time but then had to work with the finance person for all the signing. I cant remember his name but he was also very nice and not pushy at all. He was even able to add some extra protection without changing our payments. I will say this was the easiest car buying experiences we have ever had. At this location they also have a full service repair shop, where we will be bringing our car for oil changes and such. Their waiting room is pretty large, they have tons of places to sit, coffee and then snacks and drinks (in a vending machine). There is even an upgraded coffee (lattes and espressos) for a charge. I can not recommend this dealership enough. Car buying is painful, and for the most part, fearful. The pushy-ness of some salesmen can be extremely overwhelming especially for my wife but this was very easy and not bad at all. I would highly recommend using this dealership if you are looking for a new car. Ask for Kyle as well! ACES!

One of the things I dread the most is shopping for a new car. Luckily we have not had to do this…read morein a bit but sadly is was time. That dreaded car payment every month and even worse looking for a car! I was literally dreading this. We knew we were interested in a Honda or Toyota. We went to Headquarter Honda first, located in Clermont. When we got out, we first met Kyle. What a gem of a salesmen! He was absolutely amazing and made our experience so pleasant. We did take my mom and dad (they are better at this then we are) and even with all of us asking Kyle questions, he remained calm, answered each and every one, gave fantastic recommendations. We luckily found a car that we fell in love with so didn't even bother going to Toyota. He took the time to show us every little detail on the car, how to use all the buttons and such. He even followed up a couple days later to make sure everything was going well. We ended up buying a certified pre owned and we loved that they had the car fax ready to give us. Their lot was pretty well sized with new cars and certified pre owned. We got a fantastic warranty and I have to say every single person along the way was great. We really only interacted with Kyle our salesmen and then the finance person. I cant remember his name but he was also really great. Of course he offered additional coverage but worked with us to try and get what we wanted while not changing our monthly payments. I really have to say this was one of the easiest car buying experiences we have ever had. They also have a full service repair shop to where we will be taking our car for oil changes and such. Their waiting room is very nice, lots of chairs, coffee and then snacks and drinks and upgraded coffee (lattes and espressos) for a charge. We were there on a Sunday so no one was in there. Im sure it is busier when they are open. I can not recommend this dealership enough. Car buying is painful, stressful and something we just do not want to do. I was literally dreading, but this was such an easy experience for us. 5 stars for 5 star service! I would highly also recommend asking for Kyle if you are looking to buy a car. He was beyond professional, nice and overall really great! Thank you Headquarter Honda!