I had used Exit 5 previously with no error, until I needed my parking brake fixed. I took my…read morevehicle in for service and they told me it needed 4k in repairs, and that the warranty would cover 3k. Days after its in the shop, they call me and tell me THEY broke a bolt and that they cannot finish the work until I paid for the new part myself. They then OFFERED to put back in the BROKEN part if I did not want to pay for the new part that was "covered under warranty". Awful Customer Service, Corey the "Part Owner" shows no sympathy nor intellectual thinking. AWFUL business and a terrible way to retain customers.

Sold us a lemon. This car has been nothing but problems since day 1. Notice all the other…read morereviewers who left 1 star ... don't buy from here.

CPO Buyer Beware - Misalignment Missed, Accountability Denied…read more I purchased a Certified Pre-Owned Porsche GT4 from Porsche of Clifton Park expecting the vehicle to be mechanically sound, as promised by Porsche's CPO program. Unfortunately, that wasn't the case. Within 600 miles of normal, careful driving, the rear tires wore down by 4mm. A Porsche Minneapolis inspection confirmed the car was significantly out of alignment--rear toe was over 5.6mm, far beyond spec, and a clear cause of the excessive wear. Porsche Clifton Park initially agreed to replace the tires after a disagreement about tread depth. At the time, neither they nor I knew the vehicle had a mechanical issue. But once the alignment issue was discovered and documented, they refused to take any further responsibility--falling back on a goodwill agreement that predated this finding. Worse, their CPO inspection did not include an alignment check, and they continue to insist that the vehicle met CPO standards even though it demonstrably did not. So while they honored their limited promise to replace tires, they ignored the real issue--and left me paying to fix a problem that should never have made it past certification. If you're considering buying a CPO car from this dealership, get your own inspection before signing anything. And ask yourself: if something's wrong after the sale, will they stand behind their product or just stand behind paperwork? I'm willing to update this review upon further resolution.

Messy work, unprofessional staff. Sub par experience. The…read morefirst time I visited Porsche Clifton Park, they redid my trans. Not knowing how long the repair would take, they immediately told me they had no courtesy vehicle for me, nor did they attempt to work out a time slot within the weeks of having my car, to lend me a loaner. Additionally, they left a long string of adhesive on the driver's side door. Thankfully, I was able to get it off. The second time I brought my car in was for a 50k mi service. When I called to make the appt. and asked if there would be a service vehicle to borrow, they told me there would be. But when I brought the car in at 8a, (I was the first appt. of the day on a Monday) the rep evasively said he'd "see if there were any available" and then waited 15 min before the appt. was over to tell me they had something. I wonder long it takes one to figure out how many loaners you've got on the lot? After we left the lot and were 10 minutes away, I receive a call asking me if I'd turn around because they'd left their scanner in the car. Come to realize they hadn't actually concluded the service. Something else to note which was interesting to me was, while I was on the books for a scheduled 50k mi. service, and had checked in for a 50k mi. service, the rep came in to tell me I needed a 40k mi service and that it'd cost around $2,000. I had gotten a service at 40k back in June at Porsche BK and for that I paid around $750. I'd say as a service center it'd be imperative to get your info straight so you're not overcharging your customers. When I informed him, he told me he has zero access to other service centers work on my profile and basically "whoops"... Someone contacted me to ask how my experience was over the phone, she said the manager would definitely want to be in touch, I never heard from him, so I called him myself. He was, in fact, able to look up all of my previous service history, regardless of the location. Also, they left a pen mark on my driver's side door and when I told Jacob, the manager, he made no attempt to offer to take it off. As I've been long winded in this review and I believe I've given a good summation of my poor experiences, I'll just touch on the situation I had replacing the transmission with my full coverage mechanical failure warrantee and being told by Nick, a service agent, that I owe an extra $3k out of pocket. So after asking for an itemized list of these mysterious extra charges, I never heard about the $3k again, nor did I hear from Nick. When I brought this up to Jacob on the phone, he told me that "because I saw your California plates and knew you were new to the area, I wanted to warmly welcome you to our dealership and for you to have a good experience with us..." If this is actually true, this would be the first time a car dealership, a luxury one at that, has ever gifted a high spender who is able to purchase a $100k vehicle $3,000 out of the goodness of their heart. But unfortunately, this does not happen, especially when I had to pay $0 and absolutely everything was covered by the insurance company. I may have been born a woman, in the morning, but I was not born a woman yesterday morning. I will be driving to Connecticut for my services from now on (I live in Hudson).

All things being equal for a dealership this one gets a good review. Dealers generally are all…read moreterrible, but these guys have always gone above and beyond other Toyota dealerships. They do the work quickly, generally stand by it, and are friendly. The waiting room is large and clean with a great selection of drinks and comfortable chairs unlike other places that pack 40 people into an average living room. On top of that they have checked out basic issues for me without a cost, a light here, a piece of rubber there, and for this reason I continue to go to them. A good dealership should not nickel and dime you. If you have a Toyota, I would suggest this deal for warranty work, or if you are the type of person that wants the dealer to do everything. Even their prices on tires are fairly close to on-line places once you add in balancing and putting them on. I hate dealerships, but this one is at least passable, even when you are checking a car out, they don't immediately pounce on you, or at least it has not been my experience. The hourly work rate is about $60/hour if memory serves me right which is comparable or below other dealers.

I leased a car and paid for the full 3yrs upfront. I inquired about turning the car in early (2yrs…read more4mos) and was told no prorated refund would be given on what was already paid. Really??? It was a valid reason the lease was going to be terminated. Shame on you Toyota. Buyer beware.

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

I do not own a Buick or GMC but I have been taking my cars to McAndrews for service as they are…read morevery close to my home. I love this dealership. I worked in dealerships when I was a youngster, selling cars, then in the service department. I know the difference between an honest, well run dealership and a bad one. McAndrews are good guys.

I bought a 2020 certified pre-owned GMC truck from Colandrea Buick-GMC in Newburgh, NY in January…read more2023 that is supposed to come with 2 free certified service visits for a simple oil change at any GMC dealer. I called McAndrews-King Buick GMC because they are 15 minutes up the road from me in Adams, MA instead of Colandrea because they are over 2 hours away to get my first service done and apparently, they don't honor that service system because "we don't make any money off of it". I ended up calling GMC directly and spoke with a customer assistance associate and both he and the team never heard of a GMC dealer not honoring the GMC certified pre-owned vehicle 2 free service visits well within the range of service visits. Nothing is expired or even close to expiring. Very odd. GMC directly ended up giving me a $100 voucher for any future service that is required after my 2 free service visits for this lunacy and are filing a report about it. I called Bedard's located in Cheshire, MA who isn't even a GMC dealer although they are a chevy dealer and they were more than happy to accept my 2 free service visits. I personally do not recommend McAndrews-King Buick GMC as they are not part of the "GMC family" in my opinion and appear to only be in it for the money. That sort of sets the tone if you're purchasing a vehicle from them.

Honest, ethical and they do an excellent job at a reasonable cost. All the Volkswagens I've driven…read morehave come here if they need service.

Due diligence Bob is the God of the air cooled vw's…read more He is a REAL honest guy Too bad he's getting on in years. I would love to be his apprentice. You will never 'bug out' with his attention to detail He, like no one else, never blows hot air, much like my old Sunbug!

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.

Randall Automotive has a great team and they were very helpful in assisting me through the process…read moreof buying my son his first car. Quality place! Give them a chance to help you too.

If you have a Volvo, taking it to Randall Automotive is the smartest thing you can do. They are…read morebrutally honest with their diagnosis, super friendly, incredibly diligent, and so much more of a genuine neighbor than a service provider. I wish I had an equally capable rolodex of painters, electricians and carpenters. They are the real deal and an incredibly refreshing find in this impersonal, digital-only age of "I-bet-I-can-find-a-reason-why-you-need-unnecessary-repairs-that'll-cost-a-bundle."