Pizza tasted great! Flavors were spot on, and sauce was yummy! Ready for pickup when I got there. HOWEVER.....it was underbaked. Some of the dough was still a little raw in fact, and the cheese wasn't browned at all. It's a shame because it would have been a 10/10 if it had been baked long enough. Still yummy though! Service was great too! read more

As disappointing as it is to write this review, I feel it's necessary to warn others about my experience with this establishment. On December 26, 2025 at 11:17 a.m., I placed an online lunch order through Carlucci's website. The transaction went through successfully, and I was charged. When I arrived to pick up my order after receiving a notification that it was ready, I discovered the restaurant was closed for holiday hours. Despite being closed, their online ordering system still accepted and processed my payment. The charge posted to my account on December 29, 2025. When I contacted the owner, Jen, she stated I would receive a refund within 5-7 business days. After following up with the business on three separate occasions and speaking with Angie, I was repeatedly told they were "working on the refund" and that I would receive a callback--which never happened. I even offered reasonable alternatives, including picking up the original order at a later date or receiving a gift card, but received no response. Attempts to contact the owner again via the phone number she provided also went unanswered. To date, I have received neither my food nor a refund. I support local businesses whenever possible, but accountability matters. At the very least, this situation should have been resolved with basic communication and follow-through. I would advise caution before ordering from this establishment. I have retained all documentation related to this issue. read more

Pizza is what a pizza supposed to be. Gooey cheese, flavorful sauce, wonderful crust. Took a little longer us to get our pizza. By 15-20 minutes extra. It was still worth it. Oh and their garlic knots might be the best in Michigan. read more

Soft yummy dough, Cheesy, flavorful, lots of toppings, tastiness. If you are a thin crust, limited toppings person who likes pizza more like a flavored chip, this is not for you. GREAT place to stop by for a big slice at great price. I work nearby and it's a favorite of many people around here. Shake on some of their parmesan cheese for that added boost in flavor. read more

Amazing! Get pizza by the slice for lunch and call it a day. Huge slices and delicious!

Carlucci's is one of my go-to spots for local pizza. It's close to my house and they also have great food. Nate and I ordered some wings and a deluxe pizza recently for pickup. Their online ordering system is pretty easy to use and it says to allow 30 minutes for pickup orders. I also signed up for text notifications but didn't receive anything until after we'd picked up our order. We arrived 30 minutes after ordering but it wasn't ready yet. There is very limited seating inside but I assume they mostly do takeout. They do sell pizza by the slice at lunch time. The pizza was huge, with a lot of fresh toppings. The onion and green pepper were crunchier than I expected - I didn't mind it but they definitely weren't cooked. The sauce is a bit sweeter than I prefer, but the crust was not soggy despite the generous toppings. The wings were big and came with ranch and a big piece of garlic bread, which was a fun surprise. (The online ordering system said they came with "bread" but I wasn't sure what to expect.) If you're not in the mood for pizza, Carlucci's also has pasta dinners, burritos, subs, and more. read more

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A soggy, greasy, doughy mess. One of the only pizzas in my lifetime that I could say is virtually inedible. read more

Carlucci's Pizza - Pizza Near Me - Grand Rapids, Michigan

Passable at best. I hadn't been here in years, but a friend's rave review made me want to give it a try again. Place was disheveled and staff was very "checked out". Another customer had a complaint and was responded to with a shrug, which I saw while I waited for my 15 min late order to be completed. Pizza was not terrible, but I wouldn't get it again. Garlic knots, were good, but the pizza sauce that I got with them was literally frozen. read more

Ordered the deluxe and 10 bone in wings. The wings come with a loaf of garlic bread. It was all pretty great. The traditional crust was nice and crunchy. There wasn't a too much of just crust, the toppings go right to the edge. The toppings were all fresh and tasty. The wings were tender and the sauce was standard buffalo but also really good. Delivery came in just under an hour as advertised. We ordered using their online system and it was really easy to use. read more

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We got subs and mozzarella breadsticks this evening! And they were nothing short of perfect! All of it!!

Food always excellent...customer service is great to. Always love the subs. Great employees

Carluccis has been a go to in Grand Rapids for some time but they can never seem to get orders correct and have terrible customer service. After numerous bad experiences I cannot in good faith recommend them. Response: correct Jen I did order today and I did not feel like being objected to the same treatment as before when I called. The delivery driver was kind enough to return to the shop and get the correct items but it still doesn't make up for incorrect orders, bad customer service, and the mediocre take and bake pizza I received today. read more

I was craving a Chicago Style Pizza after a long day at work. Chicago Style is deep dish looks like a pie, but it's pizza... ingredients are buried in the cheese and sauce on top with parmesan cheese in too. But, what I've learned the hard way living here for 17 years is that pizza places here are mis-labeling it. What's labeled as Chicago Style pizza" isn't at all. I was born in Chicago... lived there until college and post college I've lived here in Grand Rapids, MI. Grand Rapids does NOT have "Chicago Style Pizza." The pizza, when I pulled my slice, all the toppings fell off.. which when I ordered the Chicago Style pizza, in the notes I said "sausage only", clearly they don't read notes. I didn't even finish one piece. I just didn't like it. I read several rave reviews about the Parmesan bites. They were ok. Some of them were burnt on the bottom and the sauce was cold pizza sauce, so not a good combination. The star of the night was the Italian sub. It was actually really great. I may get it again, but maybe I just ordered the wrong things tonight. These three items were $50 with the tip, $8 delivery fee (I live 4.2 miles away)... and taxes. It's likely not going to happen again. Update to my review- tried to try this place out again today 7/9- and ordered online for delivery - says their open til 10:30... ordered at 9:25.... 18 minutes later.. they called to tell me they don't have a delivery driver but I can pick up my order... yeah... maybe you should take off delivery off as an option if you don't have a delivery driver. I canceled my order and will not patronize this business. read more

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The pizza was delicious! I ordered online, a small pizza with 3 toppings. They provided me the time to pick it up. I got there and my pizza was ready and hot, on a Friday night. The staff were friendly and helpful. This was my first time coming here and I will be back! read more

Carlucci's Pizza - 3 topping pizza! - Pizza Near Me - Grand Rapids, Michigan

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My fiancé and I decided to try a new pizza place tonight and landed on Carluccis after seeing a breadsticks and 18" pizza deal for $19. We ordered the pizza with half just cheese and half green pepper, and then the parmesan breadsticks. We ordered at about 7:30 and it was ready at 8:00, so about 30 minutes, and the young lady behind the counter was very sweet and professional. They accidentally made our breadsticks with mozzarella instead of parmesan, but noticed and offered a chance to fix it. I declined because it wasn't too big of a deal to me and not worth the wait. I got home and opened the box and the whole pizza had green pepper on it instead of just half... and the cheese on one half of our pizza had mostly slid off one side and piled in the top corner of the box. It was definitely not appetizing and disappointing that they had messed up the toppings for both of the 2 items we ordered. The taste of the pizza was just ok to me, and my fiancé didn't like it at all. Unfortunately I don't think we'll be back. read more

Called on my home as I would be passing by this time. Decided to take advantage of the buy 3 subs and get one free deal. Ordered 2 ham and cheese, deluxe, and working man's sub. They were packed and all were very good. Even ate the leftovers cold. Also ordered cheesy bread sticks. Loaded with cheese. Awesome. I normally order from other places that are closer to me. But if I am going past here again, I wouldn't hesitate to order from here again. read more

Some of my favorite pizza in Grand Rapids. It's always fast and good. They have a great menu.

This used to be my go to pizza place. Unfortunately I've had two bad orders in a row. This last one is very obviously not an oversight. You can see that it's burned from the top. I picked up on time. Pizza so burnt it's impossible to cut normally and is like a super hard burnt cracker. I hope they improve service. I'd love to make it my go to place again. Maybe I'll try in another year. read more

Carlucci's Pizza - Pizza Near Me - Grand Rapids, Michigan

I have had mixed experiences here in the past. Months back I came here to pick up a pizza, and EVERY employee was outside smoking and I stood at the counter for like 3 minutes until a girl came out of the back room and asked me if I needed help. I said I was there to pick up a pizza, and some older guy with long white hair finally came inside and went right to cutting a pizza that had been sitting on the counter without even bothering to wash his hands. (GROSS) I got that pizza home and it was undercooked and doughy. Called and complained, and said I'd never had a bad experience there before. They remade the pizza, and when I showed up to pick it up 20 minutes later, EVERYONE was back outside smoking again except the nice lady behind the counter. I decided to give carluccis another try just this past Halloween. (just last week) Ordered one of their large two topping specials, was told 20 minutes. When we got there, I walked in and was greeted by the lady behind the counter, told her my name and the bald guy behind the counter perked up and said "oh man I forgot it, it might be burnt. Do you want me to remake it?" I looked at it and it was definitely burnt and I said I'd wait for a new one (wasn't offered ANYTHING for my time whatsoever) Waited got my pizza and went home. It was decent and for the price I couldn't complain outside of just having to wait around. Fast forward to tonight, (November 6th) I ordered another special and was told 25 minutes. I showed up right around the 20 minute mark, went in and told the younger girl I was there to pick up an order and gave my name. I CANNOT even make this up, the same bald guy goes "oh man I forgot all about it, so it's burnt - gonna have to remake it" and I said "wait, seriously you burnt it again?" the girl at the counter and I made awkward eye contact, and the bald guy goes "yeah I'm gonna just remake it quickly" and I said don't bother, we're leaving. This happened a week ago, same exact thing. I won't be back. " To be clear, the food is amazing when cooked correctly but I can guarantee some of your employees are flushing your money down the drain and turning customers off to your business. read more

I haven't had a pizza in about 6 months. This holiday weekend I wanted to treat myself and support family run business. This was an excellent choice. 1st visit for me. The website was clear and easy to follow. Easy to find the menu. The prices are extremely fair. I had a traditional crust 3 topping 16" for $16 plus tax. It was so good! I could taste all the Italian spices in the pizza sauce, it was just the right firmness of crust, and they were fast to have it ready for pick up. Just 30 mins during the 6pm hour on a weekend!! Although the location can get them overlooked, they are a true gem and I will for sure order from them again!! read more

Carlucci's Pizza - 16" ham, mushroom, banana peppers pizza with traditional crust. - Pizza Near Me - Grand Rapids, Michigan

Every time I'm in this end of the town carlucci's is my go to! Their pizza is fabulous. Our group got a few large pizza and Parmesan bites. For a group of 7 people we still had leftovers. The crust is really delicious and perfect amount of crisp to the dough. The marinara is great as well. The Parmesan dough bites were soooo good. I loved how they were small dough balls instead of large / medium like most places! We ordered takeout on a Saturday night and got it quite quickly. I am from New York and I LOVE pizzas that have BIG slices. Carluccis does this. Yes!!!!! Reminds me of home. I would just not drive the extra 30 min for a pizza from here. But will get it when near by. read more

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Worst customer service experience would not refund burnt pizza. Just hoping to save someone else the trouble read more

Carlucci's Pizza - Pizza - Pizza Near Me - Grand Rapids, Michigan

Pizza..so good, wings are tasty too..thank goodness for real, non-chain pizza shops. Carlucci's is a must. read more

Have you ever been an idiot? I have. Tonight, I ordered a thin crust half pep/half plain pizza. What I received wasn't thin. I was SO upset, I was basically a tantrumming toddler and messaged Carluccis complaining about the pizza not being up to thin crust standards, but I never expected them to respond! Carlucci's messaged me back IMMEDIATELY, and let me know there had been an error. They then sent out a new thin crust pizza! I am so sorry that I ever doubted you Carlucci's. Your thin crust is the best that I have had in Grand Rapids! Customer Service - 10 Customer Satisfaction - 10 Ability to deal with unreasonable east coast expectations- 10 Food- Thanks for not spitting in my food... I hope... read more

Carlucci's Pizza - Pizza Near Me - Grand Rapids, Michigan

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I ordered the wings. Mmmmmmm so good! Cooked to perfection & even included some yummy garlic bread & ranch dressing!!! I will be back. Thank you! read more

We looked for a pizza place that was taking COVID seriously. We bypassed other pizza joints based on negative reviews regarding masks. Carlucci's had a statement on Yelp that made it seem like they were sanitizing often and offering curbside pickup in the parking lot upon request. When I called they said I had to come in. The statement is either misleading or outdated. We were extremely disappointed to arrive and see that none of the staff we observed were wearing masks. We questioned why they aren't wearing masks and the employee said "only when we have to." Ummmm, actually you DO HAVE TO. It was totally bizarre. This wasn't just a case of not wearing the mask properly ... literally not a mask in sight. It was getting late for dinner and we had already waited 45 mins (otherwise I would have just chosen to go elsewhere). I will say that our food was good. We enjoyed the Parmesan bites. The traditional pizzas were very tasty. No matter what size pizza you order, they cut it into 8 slices. We ordered 16in so the slices were huge. I do not understand the total disregard for proper safety measures at this time. I would not return and can't recommend it based on our experience. read more

These are very large pizzas but super delicious! The service was quick and super friendly!

The customer service is horrible. Will never order from this place again! The staff including the managers are incredibly rude! read more

food Is decent but the service is HORRIBLE! placed and order that should've costed $15.60 and ended up paying $18+. when I politely questioned this, the person taking my order tells me that they don't have their new menus yet, and so the prices are different. Which is fine just that I ordered based on the prices they have on their current menu and so I felt cheated. had I not questioned this they would've just handed me my order without ever notifying me of their price changes. The staff then proceeded to say prices went up just like gas prices and everything else! long story short it was false advertising. i Wanted to pay what it showed on menus and they weren't having that. They couldn't afford to give away a 2 liter to kinda smooth things over , either. Customer satisfaction is not important here So look out. read more

My wife and I ordered take out from here over the weekend and loved their pizza and cheesy bread. I've had a sub there before as well and that was also amazing. I went with a pepperoni and bacon with extra cheese and had to cut myself off after 4 slices! I want to try their chicago style specialty pizza. Not deep dish just the style. Sounds amazing. Support local and order take out from these good people during the pandemic! read more

This was our first time ordering from Carlucci's. This is really good local peez, with lots of yummy cheese and real shrooms and high-quality pepperoni. The parm bites are also amazing, taste great with plenty of garlic buttery parm. Old School pizzeria here, nothing fancy but the smells are drool-worthy. Glad we finally stopped in. The service was EXCELLENT!! They made me feel welcome and valued as a customer. read more

Ordered the deluxe, and the ingredients were plentiful. The picture of the menu on FB said the price was $16.25 for a 12 inch. The new price = $24.50!!!!!!!! So, they advertise one price(bait) and then charge 33% more (switch). I don't think FB charges them to up load a current picture. They know when they need to raise their prices and should manage their on-line presence with the same attention. Hopefully their patrons like surprises and have received a 33% raise. read more

First and last visit. Pizza wasn't that warm, crust was tough and everything seemed extra salty. If you like tasting the different flavors of the pizza it's disappointing. I don't know it's the cheese they use or what, but the whole pie wasn't flavorful... Staff need better phone manners as well; the girl talked so fast, and asked me multiple times what I wanted on my pizza. Two toppings! Also - they charge for using a debit or credit card which is another reason they got 2 stars. I will not patronize restaurants that give you a total then give you a credit card receipt with a different amount and a "customer service fee" tacked on. And you're screwed at that point because they already charged your card. I should have been verbally told there was an additional fee and consented so I had an option to pay cash. A poor business model. read more

Carlucci's Pizza - A photo of an unappealing pizza. I've had better looking ones at Little Caesar's - Pizza Near Me - Grand Rapids, Michigan

Pizza was very good and freshly made with fresh toppings. A real pizza - not quick order with only a few toppings

Holy cow did I find a gem with this place. The parmesan bites were to die for - completely loaded with garlic butter, spices and parmesan cheese. We got the Chicago style pizza - ham, pepperoni and bacon with a parmesan, oregano, butter crust. Oh man it was so good. It was a decent priced place, but not cheap. But the good was definitely worth it. Seemed like a busy little place! Only 2 tables to sit at, so I'd definitely say it's a carryout place. read more

Carlucci's Pizza - Parmesan bites! They were so good. We couldn't even eat half of them - You get a gigantic portion w/ sauce for $7. - Pizza Near Me - Grand Rapids, Michigan

This is one of the few places around that has a Chicago style deep dish pizza. Also the garlic parmesan bites are phenomenal !! read more

Carlucci's Pizza - Pizza Near Me - Grand Rapids, Michigan

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Decent food. Pretty close to where I live and I would eat here way more often if the bag of food they hand you didn't look like it came from a brutal crime scene. I don't care to wear my food as I am trying to unpack it. Show a little more care. read more

Great pizza, huge portions, great service. They even delivered quickly during a snow storm.

Use to have the BEST pizza hands down. We've been coming. The food is not the same anymore, burned beyond edible and it's very disappointing. Looking for a good parlor for pie on the northeast side of town ? read more

The garlic bites are freaking amazing but the as for the pizza...it's okay. I would recommend the bites any day just make sure to check if the pizza is burnt. read more