My parents have gone to see Dr. Carlton for many years and overall he's been a good medical provider for them as their GP. But as their health has declined, his front office staff has not only made getting them in to see Dr. Carlton more challenging, they are also in need of a refresh training on professionalism toward their patients and customers.
Recently, my mom, suffering from dementia, had a cough, non-COVID, after testing, and when we called to get her an appointment, we were told they are not allowing sick patients into the office and perhaps they could call in some antibiotics for her and scheduling a video visit.
First, you're a doctor's office not allowing for sick patients to come in? Ridiculous! Second, prescribing antibiotics without seeing your patients is not only stupid, you may end of killing someone. Third, a video visit won't work as my mom, even before her dementia, wasn't technically astute for a video call.
Phone messages left to ask about getting a doctor's order for needed imaging often go unanswered and when you do get someone on the line, instead of professional courtesy, one often faces what can only be described as an attitude on their part. It's a customer-service industry, and if you can't be nice on the phone to people who are sick in need of a doctor's care, or their families who are just trying to help, you are in the wrong profession. read more
