Nice looking building and offices, but the environment could be better…read more The lady that draws blood is awesome at her job!

I waited for 3 weeks to be a new patient and was rejected in less than 15 minutes with no…read moresympathy... When I called to schedule the appointment, the receptionist hurried the conversation with little interest so that it lasted for less than 5 minutes. I let her know I was using the medical savings plan, Multiplan (ValuePoint), not insurance, which she knew in a general sense. Nothing about the fact that the clinic would not accept it was mentioned. I had to find that out 3 weeks later on the day of my appointment... I entered the clinic and turned in my new patient paperwork, having already filled it out and printed it ahead of time. In the beginning, the receptionist (another woman) was cordial and friendly, but once I informed her that I used Multiplan, and how the billing process was explained to me, her mood shifted. I provided her with a phone number to call for clarification, but instead, she left the front desk and spoke with a billing specialist in the back. When she returned, she sternly notified me that they would not be participating in the program, because they only accept Multiplan *insurance*, and what I had was the discount plan. Concerned that I hadn't explained it correctly, and that this was perhaps the reason I was being refused (this clinic had been the first one named on the approved list of providers I was given by Multiplan), I had a representative on the phone and asked the receptionist if she would be comfortable speaking with them. She looked at me with a vexed expression and repeated herself in a slow, and condescending manner, adding that "[they] don't have the staffing to sit on the phone all day and enter the individual codes for each of my visits." My worst fear had come true. I felt that because I wasn't using insurance, but instead a medical savings plan, I would be treated like someone who was too poor to receive their services. Lastly, when I chose to cancel the appointment, there was no sympathy or at least a professional courtesy remark like "we apologize for any inconvenience this has caused", "we wish we could help", or even "thank you for considering us." I walked away and that was it, after 3 weeks of waiting... The only type of consideration I received was from the Multiplan representative who was *still* on the line for me, waiting patiently... Generally speaking, people working at the front desk of a facility represent the integrity of the institute and the professionals they work with. This was a sorely disappointing experience that I wasted a lot of time on. My patience was met with a curt disservice. The women working at the front desk of BOTMC gave me the worst impression. I was looking forward to meeting the nurse practitioner and visiting the clinic for nearly a month. It's already difficult finding a place and then setting up an appointment. The worst that could happen is being treated with little care. P.S. Even the phone service representative who handles their calls whenever they're on a lunch break was rude.

Everyone there was super amazing and inviting i have bad anxiety when it comes to dr appointments…read more I'd like to give an extra shout out to the Office manager Tammy she helped me greatly with getting my blood drawn as i am also terrified of needles. Care quality was amazing

Dr. Bindal has horrible bed side manner. Do not go to him. Worst experience of my life.read more

Dr Chadwick's assistant missed all the signs of my husband's stoke: like dizziness to the point, he…read morefell to floor, blurred vision with tracers and numbness. The assistant "James" said it was probably an inner ear infection since my husband's inner ear kind of looked red. Sent him home with a steroid pack, after feeling nauseous and dizzy for a week we went to emergency room, where it was obvious to the trained medical professionals that my husband had a stroke and had not been properly treated. Dr Chadwick made a joke about me not wanting that man "James" to treat my husband... calling James a witch doctor. James took my husband off statins without offering anything to control his predisposition "genetics" for high cholesterol. Currently looking into Malpractice suit.

I have been seeing Dr. Dunn for a long time. My wife started seeing him five years ago. We now live…read more35 miles away and like him enough to keep him as our primary care doctor. We schedule our appointments at the same time and save a trip. Through Covid and now our favorite doctor.

I've been a patient at Acton Medical for over 15 years, and I've never had a single complaint. From…read morethe friendly front desk staff to the knowledgeable physicians, PA's and nurses, I've always felt completely satisfied with my care. I'm fortunate to have been in good health and not needed frequent doctor visits, but when the time comes, I know I'll be treated with dignity and respect at this medical office.

The new phone system is the stupidest, most absurd thing I've ever dealt with. You can't ever get…read morethru to a real life person. You call and immediately get placed on hold for 45 minutes to an hour, and then sent to vm. When you leave a message they never get back to you. It's unbelievable. I don't know what the hell happened, but it's out of hand. The pharmacy won't fill my script until they talk to someone from the doctors office first, and since they can't get thru, I guess my meds will never get filled!? SO GLAD I PAY FOR THIS SHIT SERVICE

As a patient of Dr AB SIADATI, the quality of care before, during and after surgery was second to…read morenone. My surgery went extremely well and my recovery was great. I would recommend Dr AB SIADATI to anyone that needs first rate treatment.

Scheduling, Appointments, Answering Service, Responding to Messages.....all these have left me…read moresuper frustrated with this practice. Initially had a promising consultation with Dr. Siadati but since then it has all been downhill. First my testing orders were delayed. After repeatedly calling the office I was able to get the orders submitted. Then had my follow up on 11/05 which was rescheduled to 11/14 then rescheduled to 11/19 only for me to find out that (after showing up for the appointment) that it was meant to be 12/19. I took time from work and drove almost 30 miles for the appointment so this is extremely frustrating. UPDATE: Today is 12/19 at 2:14pm and I receive a call from the doctor's office stating that Dr. Siadati will not be able to make it to my appointment and they are calling to reschedule. Needless to say, I told them to cancel my appointment and I will find a different doctor. As hopeful as I was after my first meeting, I feel betrayed as I had all sorts of tests done that I will now have to re-establish with a new doctor. EXTREMELY UNPROFESSIONAL!!!!!

I am so happy and grateful today, for recently I found an amazing Endroconolglist in Mansfield,…read moreSecured an appt was professional Frm the first contact, so many uncertainties in my mind were laid to rest. Dr is an amazing listener and observer. Thankfully half of my issues have been resolved in a timely manner and balance will be forth coming within a couple weeks!!! Hopefully as favorably as the first one,, Please take care of yourself , we are all needed by others, when you leave you will need to say, quote, this is Close to concierge medicine. She'll make your journey an easier ride. My family and I Thk her Frm the bottom of our hearts.Frm the front to to the back , personnel,,are stellar!. I am truly blessed. Peggy Hughes Arlington

She is a good doctor and helped my diabetes immensely. Did all kinds of tests for cardiac, liver…read moreand kidneys for related issues from diabetes, fixed my meds, got me a podiatrist for my feet, did a great job. She has a great nursing staff. However her office manager is awful, very condescending and impatient. The practice is also overly reliant on a cantankerous patient portal that stinks, and for online payment they only accept f'n PayPal, not credit cards. Last fall she announced she would no longer accept most major medical insurance like Blue Cross PPO. I spoke with the doc about her decision and her move to a prepay or semi concierge model. She doesn't have the customer service background to handle that correctly but she was adamant that she couldn't live with the finances of the funds provided thru insurance. Her new office rates were exorbitant so I moved on to a new Endocrenologist.

I been seeing Dr. Vu for many years, he has always shown great concern for my health and well…read morebeing.I have watched as healthcare has evolved into a for profit business across or country, and still receive the same service I did orginally here with him. His diagnosis 4 years ago with x-ray helped in getting the treatment needed for my condition in it's early stages. I am an informed patient and the best advocate on my body and health thanks to Doctors like Hieu Vu who take time to listen, understand and make suggestions concerning care.

I had Dr. Tasneem and she was AMAZING. Never been validated and more informed about what I'm going…read morethrough. She explained everything so well and I'm honestly excited to come back.