My family and I have been loyal timeshare owners at Carlsbad Seapoint Resort for over 25 years. Our countless vacations here have been cherished, offering us solace and an escape to the beach. Unfortunately, our recent stay over Memorial Day weekend in 2024 was nothing short of a nightmare, and it's clear that the management has failed its loyal patrons.
Background:
We have witnessed the resort's decline due to poor management. Over the last decade, deferred maintenance led to severe structural damage, forcing massive and disruptive repairs. The resort failed to maintain the facilities appropriately, resulting in balconies being unsafe and extensive reconstruction required.
Our Experience:
We checked in on Sunday, May 26th, 2024, expecting some construction due to ongoing renovations. However, the reality was far worse. We were placed in a unit directly next to a building entirely covered in scaffolding, merely eight feet away from our master bedroom window. Our patio was almost completely enveloped by scaffolding, making it feel like we were in the midst of a construction site.
On Memorial Day, it was quiet, but the following morning, we were jolted awake at 7 AM by loud voices and the sound of heavy equipment being dragged around. At 8 AM, the grinding and welding work began right outside our window, with sparks flying and noise levels making it impossible to relax or sleep.
When I approached the front desk to express our concerns, I was met with hostility and blame. Brandy, the desk manager, did not show any empathy or understanding. Instead, she accused us of knowing the construction situation beforehand and essentially told us we should have expected it. This dismissive and confrontational attitude was unacceptable. Despite my attempts to explain how unbearable the situation was, she refused to offer any meaningful solution.
When I finally spoke with the general manager, Clinton, he admitted the room was in a bad state and even confessed that the administrative team knew these rooms were unsuitable for guests. Yet, they still chose to rent them out. The only "solution" he offered was moving us to a smaller room with cots, which was entirely unacceptable given our family size and the fees we had paid.
We endured another day of this chaos before deciding to leave on Thursday morning. Despite Clinton's acknowledgment of the issue, there was no adequate compensation offered, and we left feeling utterly disappointed and cheated.
Final Thoughts:
Carlsbad Seapoint Resort, once a beloved destination for our family, has now become a place we can no longer recommend. The mismanagement, poor customer service, and disregard for guest comfort are glaring issues. We hope that this review serves as a warning to others and a call to action for the resort to address these severe shortcomings.
We have attached two photos to this review to highlight the extent of our distress. One shows a worker welding just feet from our window at 8 AM, and the other depicts the overwhelming scaffolding obstructing our view from the balcony.
We are deeply saddened by this experience and will be reconsidering our timeshare ownership here. We urge potential visitors to be cautious and hope the resort management takes serious steps to rectify these issues for the sake of all future guests. read more