We had an unfortunate event happen to our home so we were temporarily housed here. Our stay was…read moreabout 7-8 days so it's a pretty fair account of our experience. I'll list pros and cons.
Pros:
1.located between 78 and 76 freeways and easy to get to most shopping areas.
2. Employee named, Victor, was very kind to bring to our room fresh sheets and extra towels when we requested He was friendly and courteous.
3. Generally speaking, front desk staff was kind.
4. Change was always available for the laundry.
5. Amenities: Pool and Jacuzzi. Fire pit, BBQ grill. Gym, laundry room. Tiny mini mart with alcohol and junk food for last minute grabs.
6. Continental breakfast everyday. As vegans, we enjoyed cereal (varies), oats (cooked in water) with a variety of toppings (brown sugar, nuts, coconut flakes, raisins, etc), potatoes, bagels, fresh fruit (usually bananas), orange juice, and coffee. Oat milk was available upon request (we knew to ask for it because the lady who checked us in said it was available).
7. Rooms had a kitchenette which included: electric mini stove with 2 burners (no oven), full size fridge, microwave, stove, single cup coffee pot, full size dishwasher. Also included pans, colander, mugs, cups, wine glasses, utensils, knives, cutting board, wine/bottle opener, bowls, plates, large cooking utensils, dish towels, dish soap, paper towels, and dishwasher pods.
Cons:
1. Although I've always been excited for salsa nights,, the Junkyard Restaurant in the same shopping center was pretty rowdy on a Tuesday night and you could totally hear and feel the music, even over our sound machines.
2. The sofa bed sheets had not been changed since their last guest.l when we checked in.
3. I always had to request extra towels from the lobby because when we chose to have our room serviced, they took all the towels and did not replace the same number of towels.
4. The pans were scratched up badly. No way it's safe to cook in those pans unless you're wanting to eat Teflon and other leaching chemicals.
5. When I had questions about the waffles containing dairy or egg, the tall white man replied rudely. If I recall correctly he said, "of course it does, why wouldn't it.?!" His tone and manner of speaking took me by surprise since he appeared to be management. Another employee had said it was vegan but because I know better being vegan, I needed to confirm. My husband also asked him if they had a particular cereal my daughter had the previous day and he was also rude to my husband. This was on 2 separate days so it's fair to say this guy has a bad attitude and no empathy for others. This probably irked me the most out of my hotel experience.
6. Another guest before us stuck the wrong detergent in the washer and caused the foam to bubble out of the machine on our load.
7. No vegan options other than alcohol in the mini mart in the hotel. It would have been nice to have a few things without dairy,
8. Table was only big enough for 2. We had our kids eat at the desk.
9. Carpet is dirty- as in your feet and socks are black/brown after walking on the carpet.
10. Only no add Netflix accounts can take advantage of signing in to the Netflix account on the smart TV.
Overall, I would probably stay here if I had to, but probably wouldn't be my first choice.