After I posted a review stating my concerns and frustration with the service done on my son's car transmission, Jamie, one of the owners reached out to me. She acknowledged that the service should not have been done and took responsibility for the outcome. Jamie offered to replace the transmission with a lower mileage transmissionand cover the rental expenses while the car was in the shop. She followed thru on everything she promised and the entire process was handled professionally. I am changing my rating to 5 stars. Thank you Jamie for your professionalism and your commitment to customer satisfaction. read more

This place either had no idea what they were doing or wanted to take advantage of me. Gave me a completely incorrect diagnosis and quoted me 2k for the fix. They wanted to replace 2 working and 1 new part! Even if these parts needed to all be replaced (alternator, power steering pump, and tensioner) 2k is very expensive. They told me the car was undrivable but when I took it to my mechanic for a second opinion he fixed the issue which had nothing to do with those 3 parts for $400. Somehow my "undrivable" car has been driving just fine for nearly a month now. read more

Clean professional shop. Their expert diagnosis of a faulty airbag light fixed the issue. Shop small. Support a local business;-) Bonus: prices are fair for both parts and labor;-))) read more

Truly professional service. My car purrs like a kitten again. Plus, they sent me a flyer and gave me a nice discount. This is my new auto service center. read more

My oil change. Was. Excellent. Those men are good. they gave me the best deal $78 for the synthetic oil change, and they did more than just change the oil they looked at everything. It looks like it's a full service auto place and it looks great. The whole place is welcoming. read more

In Response to the Owner's reaction. Gee that sounds like a perfect way to run a auto scam. Tell a customer they MUST DO what you say (whether the vehicle needs it or not). As I said before I can read codes too ! The proof is ALWAYS in what works, not what a Service manual claims you can charge for. Sometimes it helps to listen and accept the FACTS your guy didnt want to that. read more

I was in diar need of a Diagnostic Report for Beaurea Of Automotive Repair Referee, intuitively after reading great reviews, I took my car to Carlsbad Auto Service, and within hours I was sending diagnostic report to Beaurea Of Automotive Repair Referee, and presto my problems went away when the referee called me 3 days later to tell me call this number for Smog exemption appointment on catalytic converter for my 2002 Volvo S60 Base Model. I literally couldn't believe the long road of smogging my Volvo S60 Base Model had come to the end at Tyler Street Carlsbad California. Emissions Diagnostic Report couldn't have been done better than Carlsbad Auto Service delivered to me in a professional manner. Great unbeatable price too!! Thank you very much Carlsbad Auto Service x 100!! Dave was who helped me as well. I just can't believe this Tuesday 7/28/2026 12pm I'll going to my appointment in Miramar to talk to Beaurea Of Automotive Repair Referee in person for tags!!! read more

I would not trust this shop with my car. My car was towed to their shop after it completely died at a stop light. AAA was the tow company and they recommended this place because it was close and they said it on their list of certified AAA mechanics. They charged me $150 to diagnose what was wrong with the car. They provided a long list of items wrong with the car that included many items that had nothing to do with my car not running including telling me I needed to replace the radiator, axles and struts. The total to fix all these items would have been more than my car was worth. In order to get my car running again it needed a new alternator and battery. The amount they quoted to fix the alternator was approximately $1,650 and the battery was approximately $350. A total of $2,000. I called my normal mechanic and he laughed when I told him what their estimated was. He said he would replace the alternator and the battery for a total of $700. So I decided to pay for my car to be towed to him. When I told this shop I was going to tow the car to my mechanic they said their initial quote for the alternator and battery was using premium parts. They wanted to send me a revised lower quote using non-premium parts. I said no thank you and said I just wanted to tow my car. I forwarded my mechanic the long list of items they said needed to be worked on besides the alternator and battery and he said everything else was fine with the car and nothing needed to be replaced. read more

If I could give a negative star I would... Absolutely terrible experience. Our service van broke down in the middle of an intersection near this shop, so we had it towed there out of convenience on a Thursday afternoon. We were told it would be back on the road by Monday. By Tuesday, they hadn't even looked at it. When they finally did, they claimed it was an electrical issue and charged us over $700 for a part that turned out to be completely unnecessary. The van still didn't run. We then had to pay another $400 to tow it to our regular fleet mechanic. Our mechanic took less than five minutes to determine it was clearly the transmission -- just from the sound it made trying to go into gear. It had nothing to do with the electrical system. This was an obvious misdiagnosis that cost us time, money, and a full week of lost revenue while our service van sat unusable. Now we're fighting to get our money back for a part that was never needed in the first place. Who knows how much more they would have charged us before eventually admitting it was the transmission? I would absolutely not recommend this mechanic to anyone. Save yourself the frustration, expense, and lost time. Why is it so hard to find honest companies to take care of their customers? read more

My car went haywire driving on I5 and died on freeway. I was able to coast to the nearest exit. AAA jumped my battery which started the car at least. I Googled the closest auto repair shop and Carlsbad Auto Serive came up. I called and they said yes come on in we'll take you! It was not only a bad battery but the alternator. Thank you so much for getting me right in!!! read more

I came in with a coupon for an Emissions Inspection. I appreciate their efficiency and great price but am most impressed by their customer relations. Appointment: I called in the morning and was able to get an appointment for later that day. When I arrived they were actually ready to take my car at the appointment time (hooray!). Arrival: The parking lot looks something like that traffic jam game. Employees were happy to help me find a spot and quickly move cars so I could leave at the end. Wait time: estimated 35-45 minutes Actual: 5 minutes to check in and 25 minutes waiting in the lobby. The lobby is just a few chairs next to their counter. Nothing spiffy but it does the job. What I overheard while waiting in the lobby: - telling a customer they would call and update them in two hours, and then actually doing it - finishing someone's repair a day early - calling a customer by their first name (gives it a "your good ol' neighboorhood repair shop" vibe) Good people doing good work for good prices. You can't beat that! read more

After my recent experience with this shop i have very little trust in their communication, and trustworthiness in terms of pricing and quality. The quote they gave me was nearly $13000 in miscellaneous repairs and maintenance. $660 for BALANCING two tires. For the same price I could buy two tires with lifetime balancing at costco or discount tire. This was just one of the recommended maintenance items, out of a list of 15 line items totaling around $130000. I brought it in concerned about a ticking sound coming from under the hood. I paid a $100 diagnostic and waited a full day for them to call me and tell me that they in fact hear the tick, and it will be $1000 if I want them to actually do the labor to FIND the problem, and $6000 to fix it. Valve cover inspection -$1000 suspension control arm -$2300 sway bar links -$320 balancing TWO tires -$666 Spark Plugs. -$1000 Battery. -$430 camshaft, rocker arms and lifts -$6000 The list goes on. Might as well consider the car totaled if in needs $13000 in maintenance! Additionally, I had an 8AM appointment, and did not hear from them until I called around 4pm. I did not hear back with an update or ETA until the next morning. Better communication would have gone a long way if they planned on keeping my car overnight. read more

We have had another amazing service apt from Carlsbad Auto. So trustworthy and I totally trust this place. They are so honest and never quote anything that is not needed. Thx Carlsbad Auto read more

My 2012 KIA Sedona van broke down as I was driving through Carlsbad from Fresno. I thought it was the transmission but turned out to be both drive axles. I am very happy with all the work they did. I feel the charges were fair. The staff is friendly and honest. I was back on the road the next day. AAA is the only way to go. I highly recommend this shop. read more

Carlsbad auto Service I cannot trust them for a honest evaluation of what my car really needs for repair. On Monday, 12/5/2023, I had my 2004 Ford pickup with 139,640 miles towed to Carlsbad Auto. The engine would not start. That afternoon Carlsbad Auto sent a link with the issues the truck has. I am copying the issues and subsequent texting: Primary Concern #1 Finding: There is a snake in the engine compartment (see photo) Primary Concern #2 Finding: The technician was able to confirm the customer's concern - the vehicle is not starting. The technician inspected vehicle and found no gas pressure (5 psi) - checked electrical system (fuse #18/15 amps) ok - checked inertia switch pin 3 & 1 (ok) - test for power going to fuel pump at pin 2 pink/black wire (voltage ok)- test ground wire at pin 3 (ok) Recommend removing fuel tank to inspect gas and fuel pump TEXT: ME: 1) do you know what type of snake? Maybe gopher snake. 2) do you have a way to remove snake? Water? 3) do you have to remove fuel tank to remove pump? And fuel filter? THEM: Not sure what type of snake but we will have to remove the A/C compressor to remove it and then recharge the A/C with freon, the tank has to be dropped to inspect any possible debris and to inspect the fuel pump, the fuel filter is optional but is highly recommended since the issues your having seem to be fuel related. ME: I will call Carlsbad pest control on the snake THEM: Okay no problem RESULT: I decide to drive over to talk to them about my options for removing the snake so they could work on my truck. When I got there, I did not see the truck outside and when I asked where it was, they said inside. My question then is that are not you worried about the snake getting loose in your garage. Their reply was that the snake may be dead. I had to get some papers from truck, and it also gave me the opportunity to speak with mechanic. He suggested it is probably a dead lizard. Check out the 2nd photo and easy to see it is dead as the head of the lizard is hanging down and 1/2 gone. Additionally, it was suggested I change an air cleaner that was actually at 1/2 its life span and differential fluid that had only 23,000 miles since last change. CONCLUSION: I find it hard to trust Carlsbad auto for repairs as it seems to me, I was being led to do more work than was necessary. read more

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Carlsbad Auto saved my sanity! I was suspecting that a rodent died somewhere under my hood since my car was smelling so bad. It was unbearable. I messaged a lot of auto repair shops and they either didn't service Teslas or didn't want to take care of my issue. Tesla wasn't able to help for weeks. So glad I found Carlsbad Auto. I was able to schedule an appointment for early the next morning. They found the dead rat, disposed of it, and fully disinfected my car. They were also such a pleasure to work with and very accommodating. Highly, highly recommend! read more

This is the home of the sleaziest service person and the backers of that person. They will dip into your pocket by telling any lie that they possibly can. - Refuse to repair warranty items - Lie to sell service contracts - God knows what they do when they get the car in there Stay the hell away at all cost. read more

We have been loyal customers of Carlsbad Auto for around 30 years now. I always appreciate the way they are able to take my rather "girlie" explanations of my car troubles, without eye rolls or making fun, and get my vehicle back on the road. My most recent experience, I came in with my 2023 Honda Ridgeline. The fan for the a/c-heater would not blow in the front seat area at intermittent times (back seat of the cab works fine) The first thing Ralph said was, "3,400 miles! This under warranty, you should go to the dealer." Great idea but I did that and they couldn't be bothered to get to the problem. So I brought it to the place I knew would listen to my problem, find the cause, and fix it. I wish I could have had it covered at the dealer under warranty. But I am grateful that Carlsbad Auto is always available to take care of my vehicles and their maintenance and upkeep. read more

This place is amazing. Justice took great care of me. My car was finished within one day. So happy and will recommend this place to everyone who needs their car serviced. read more

We drove over to CA from AZ for a wedding and on our first morning there, my car started making horrific grinding noises. I had it towed over to Carlsbad Auto Service with no appointment, but was still taken care of and actually had my car back and fixed within the same day! Staff were incredibly helpful and kind, and I have to give a huge shout out to Justice, so really pushed to get my car back to me sooner than later. Great auto service, excellent customer service(: read more

Great service and friendly personnel! Love to support our local businesses. Will continue to recommend to my friends. read more

First time here. Took my 2016 F150 in for a standard oil change and tire rotation. In and out very quick. Great service and staff. Thanks Mike read more

I drive a 2009 Honda Accord which I bought new and have maintained regularly (oil, tires, brakes, battery, etc.). It now has 137,000 miles and the car has performed flawlessly for 15 years. My basic maintenance schedule has been consistent but I failed to perform any major check-ups or tune-ups since my last dealer visit at 70,000 miles. Recently I was running late and ran over a concrete parking bumper at Vons, heard a loud "crunch", then noticed an oil leak on my garage floor. I took the Honda into Carlsbad Auto Service to repair what I thought was just the oil pan. Not only was the oil pan fatally cracked but my 67,000 miles of deferred check-ups produced other issues that I can summarize as worn out original factory parts. I was impressed by Carlsbad Auto Service's prompt, thorough and transparent analysis. The same morning I brought the car in, they e-mailed me a detailed document with technical descriptions of each issue they observed, backed up by clear photographs. A second attachment was a detailed estimate of the costs to repair or replace each item. The shop also prioritized the issues based on severity and the impact on driving safety (if left unaddressed). Some were serious and urgent. After a technical and patient phone review with Josh (an excellent service advisor), we agreed on a repair plan, prioritizing the most urgent issues first. The repairs were performed promptly with no surprise costs and the car has been driving flawlessly since. I am currently budgeting for the remaining less-critical but important repairs. I brought my Honda in on Thursday right before the three-day Memorial Day weekend. Because I had a lot of work done, there was no way to finish the job before the long weekend. I was impressed when Josh proactively offered to rent a car for my convenience over the holiday. The rental agency (Greenleaf, also excellent) sent a Lyft driver to my home, took me to their Carlsbad office and provided me with a relatively new Toyota Camry, all at no charge to me. When my Honda was ready and I turned in the rental, Greenleaf promptly provided me with shuttle service back to the shop, again at no charge. Car repairs are never "fun", but Carlsbad Auto Service made the entire process as smooth, transparent, trustworthy and professional as I could imagine. They've earned my business from now on. read more

Great service and very helpful with our car's multiple issues. These are our go to guys for all of our auto issues.

Insane turnaround time, these people truly know what they are doing. I would trust them with any car in any condition, amazing service as always! read more

Very accurate diagnosis, good quality work. Not the least expensive shop around, but their work is top-notch! Performed the requested service in a prompt fashion. Will definitely come back. read more

I drove down from Portland for a funeral and the second day down here my minivan started to rev crazy loud. It seemed to be driving fine but it was causing a lot of anxiety for me as I picked up more family at the airport. I called around to several shops and Ralph at Carlsbad Auto Service told me they were really busy but to bring it in and they'd get it in as quick as possible due to my circumstances. I dropped it off at 8:30 knowing they probably wouldn't get to it until noon at the earliest, but an hour later Ralph called me to tell me they snuck it in and found the problem was just a disconnected manifold on the exhaust. They replaced the clamp and rings and reattached it and only charged me for labor, a great resolution and it made the rest of my day so much less stressful as my family was relying on the van to run people around from out of town. Thanks so much, I definitely recommend! read more

My niece was having issues with her vehicle and had taken it to a local auto repair shop in our town. Unfortunately, the auto shop in our town did not fix the problem! The owner of Carlsbad auto fit my niece in a time slot, last minute. I would drive the long distance again,Redondo Beach to Carlsbad Auto knowing my car will be fixed properly. Carlsbad Auto staff was also helpful and kind. read more

In my opinion there's NO other shop to go to for all auto needs than Carlsbad Auto Service. My wife and I, and our extended families, have been going here for many years and we always get a smile and great service. Greg and Wayne (owner) are amazing. All the service techs there listen carefully to your concerns, offer great advice, and if you get service they will stay in touch with you all the way through it. I just had them replace my intake manifold gasket on my 2000 Lincoln Navigator and it was done to perfection, on time and at the right price for the quality work they do. :-) I remember a year ago I'd been through some very tough times, and my other Lincoln Navigator had an engine freeze up. They gave me my options and when it was evident that there was nothing to do but replace the engine, the owner was great about allowing me a few days to think about it, then assisted me in what to do next. It was great having that personal touch during a tough time. Besides this recent service, I've had our pickup trucks, our "very precious, wipe it with a diaper only" MR2 Spyder and my old 240SX convertible, all serviced perfectly there over the years at very reasonable prices. They'll certainly treat your car as if it were their own. :-) Thanks guys! Dan B Carlsbad, CA read more

Just had my car serviced here. Great prices, friendly and knowledgeable staff. Explained everything to me very thoroughly (which l appreciate). Very picky on who touches my car and will be using them going forward 100%. Top Notch! read more

Excellent service, professional staff. Air condition blower motor was making noise. Remove debris inside blower motor. All is good now and quiet. Mike is always pleasant and professional with the customers. I've been a customer for many years and only place in town that I have my vehicles repaired. read more

Update: Two days later and my car won't turn on again. We took it to another shop near our house this time and they DID NOT charge us to diagnose, only to fix it. They also knew right away that it was the alternator, not the battery! When I spoke to them at Carlsbad Auto Service, they were not sure what it was and thought it was fixed based off of the car starting after they replaced the battery. Now I feel like they just wanted me to waste money, especially when this other shop knew immediately what it was, before I even told them I already got a new battery! Also, make sure if you get towed by AAA, you mention the discount you should be getting for your services. I found this out later on and Ralph agreed to refund me back 10% of it as they did not give us the discount up front. The only reason I am giving even 2 stars, is because of Ralph's quick customer service. read more

The service at Carlsbad Auto Service is great. They do quality inspections and then they make itemized recommendations based on the urgency of the auto's functional needs. The service / labor costs are competitive. Go see them if your automobile needs repair or just general maintenance. read more

Called on 8/30 for a quote on my serpentine belt, Ralph was great on the phone and in person as well. I dropped my car off the next day at 8am and it was ready at 10am , super quick and fast service. Office staff is great and they also gave me a discount for my AAA membership! Thanks again:) read more

I had a great experience with Carlsbad Auto Service! I'm new to the area and actually found them on Yelp and I'm so glad I did. I just needed an oil change, but I loved that I could make an appointment, drop my car off and picked it up later in the day... they even let my car sit there for awhile because I got tied up on meetings at home. The office & shop was very clean and the gentlemen working at the desk were very nice. My husband also got a smog check from them the week before and also had a great experience. read more

Jen was terrific and went above and beyond to help get my car repaired in a timely, efficient and affordable manner. Another wonderful experience at Carlsbad Auto Service! read more

Zarina and her staff made a bad situation very very good. They stood by their word and were professional and understanding. My automobile was diagnosed and repaired correctly and the establishment did everything they could to be certain that I was completely satisfied. I will be a customer of Carlsbad Auto Service for all of my auto service needs. read more

Took my Lexus CT200h for a estimate for a gasket leak issue and paid the $150 sometime price for my car to be diagnosed, only to be quoted $6k for them to fix the issue. Well, glad I didn't trust the Carlsbad Auto service shop because I shopped around and found a shop that charged 1/3 the price that Carlsbad Auto Service quoted. Now my car fixed, and back and running with the extra $4k in my pocket that I would have spent had I had Carlsbad Auto fix my car. Lesson learned, don't just trust the first price that you are quoted. It pays to get a estimate elsewhere. read more

Great service, easy to work with the staff. Quality work, never a problem with the repairs. Appointments are always available.

I requested a price quote to replace TPMS sensors (Tire Pressure Monitor Sensors) on my vehicle. I asked if they could determine which sensors were bad. They e-mailed me back and quoted $99.00 to diagnose which sensor(s) were bad, and $894 to replace all 5 sensors (4 wheels on car plus the spare). I went to a different shop closer to where I live. I asked the guy if he could tell me which sensors were bad. He said, "sure...let me get my scanner". He scanned ALL 4 tire valves IN LESS THAN A MINUTE, told me I had 2 sensors with dead batteries and 2 others with low batteries. Didn' t charge me a penny for the ONE MINUTE scan for ALL 4 tires. I then asked, "how much to replace all TPMS valves? He quoted me a price of $247,00 which included the valves, labor to install them, and programming. I had him do it. It took him 5 MINUTES to do the job -- 3 guys did 3 tires, 1 guy did 1 tire plus the spare. It took another MINUTE to re-program, The $99.00 quote to diagnose which valve sensors were bad (which took less than a minute), plus the $894 quote to replace all 5 sensors (which took only 5 minutes), is nothing but price GOUGING. It goes beyond greed. read more