Usually, we never have a problem with this place, everything is normally great! But, as my mom later noticed, there was no patty on my burger(supposed to be a beyond famous star), which was pretty disappointing. She tried to call them to explain what happened, and the number was for a fax machine, so we figured we would swing by later to tell them and maybe get our actual burger that we ordered. Since I work in fast food, I figured it would be no problem since we fix peoples orders all the time, no questions asked. But, when I went in there and explained the situation to the lady(might have been a manager?), she told the workers to drop a beyond burger on the grill, so I thought everything would be fine, but then she started asking a lot of questions. When she asked if I had a receipt, which I had already looked everywhere for, and I told her that we didn't get one(I thought that they didn't give us one at this point) she said she couldn't give me my food without it. I said that we came in around 5 since we can look up past orders at my work and I figured she could do that, and she said that she had been working drive thru and no one had ordered a beyond burger at that time. I was a little off put by her rudeness, but I figured maybe I could look for the receipt again. My mom and I managed to find it and I went back in, and upon showing her the receipt, she said "you ordered the veggie burger, not the beyond burger, it doesn't come with a patty." I was pretty confused at this point, since I had no idea that was a thing(also, who would even order that?) and asked her to explain. At this point my mom came inside the store and talked with her. The lady kept insisting that my mother had ordered the strange vegetable bun instead of the beyond burger. My mom got pretty mad because of how rude she was being(which I think was pretty understandable at this point), and I asked her to show me where it was on the menu and she ignored me, continuing to argue with my mom. The burger was done so a cook brought it up and they had a little chat and decided to just give us the burger since they already made it. My mom offered to pay for it, but the lady told us to just get out. We went home and I scoured the Carl's Jr website for any hint of this strange menu item, but I have found nothing. And if it was a thing, why would they not make it more clear, since some people ordering the beyond burger might just say veggie/vegetarian burger. In summary, this woman gave me a patty-less burger, acted like I was lying, and then made something up about a menu item that I cannot even find any evidence of existing. Sorry about the long review, but I am really frustrated with this whole situation. read more