I went for lunch today and the staff were so friendly! Especially I believe his name was Eli, young guy, super helpful and patient with my slow ordering! Lol They kept the restaurant very clean and mellow. The food was like a real burger! It didn't taste like a fast food burger at all. They make everything to order so it's all very fresh. I will definitely be coming back! read more

The burger looked like in the picture. I'm not even lying the cashier was really nice. The fries are really hot and fresh. Everything tastes really good. This is one of the best college juniors I have ever been to hands-down read more

Carl's Jr - Fast Food Near Me - Santa Rosa, California

Horrible place the big Carl was the most disgusting burger I ever ate a meat patty and nothing else,they served us cold french fries DON'T GO HERE!! and the employee at the drive up window was rude read more

I realize I am ordering from a fast food spot, however, why am I paying around $5 for a container of soggy fries and barely any guac or cheese OR tomatoes on my fries?? Some random fry item for JAN 2025 is guac fries and they effing suck. Literally the slowest location and they can't even add enough toppings for their customers. Lol people expect tips when food turns out looking like this. MAKE A BAKED POTATO AT HOME read more

Carl's Jr - Why is it all to one side, and barely any toppings at that?! Don't waste your time lol. Make a baked potato AT HOME - Fast Food Near Me - Santa Rosa, California

Angel was our server . He was kind, friendly and polite. This was our first time in your restaurant. We will definitely come back hoping to see Angel again. read more

Hmmm... CARL'S JUNIOR?! I hadn't thought about this place for YEARS. When my ex and I moved here from Los Angeles, we tried both known locations - Stony Point and Farmers Lane, and they were both lousy, especially Farmers Lane! We once got a completely FLAT burger from them, and I mean pancake flat! We finally gave up and quit going several years ago now... But, I digress. I'm a vegetarian nowadays, and it doesn't really seem like there's really too much worth eating out there anymore. I became a vegetarian for ethical reasons, and I'm not real big on salads. Just not my thing. What I like most is food that can approximate meat without being actual meat. So I got very excited several months back when I tried the Impossible Burger (see my review for Papa Mak's). It was so good, and so close to the real thing. About a month or so after my Papa Mak's experience, my sister called me to tell me that CARL'S JUNIOR had an actual veggie burger!!! I didn't want to try it where I'd been disappointed already, so I headed to the north side of town. My husband works in the area, and he eats at the one here on Industrial. I didn't even get out of my car, I drove right over and hit the drive thru. I rolled right up to the voice box and said, kind of doubtfully, "I heard that you guys have a veggie burger now?" "Yes, we do. It's called the Beyond Burger." "Is it like one of those burgers with a bunch of vegetables chunked into it, or does it have a texture like a real burger?" "It's closer to a real burger." "Okay, hook me up!" I then asked what forms it came in, and here is where it gets really good. You can replace ANY Carl's Junior burger with a Beyond Burger for an extra $2!!! So I gave him my complicated order, and I was totally "When-Harry-Met-Sally" complicated BEFORE I became a vegetarian! They had my order ready in like 2 minutes flat, and it was delish! I have come here several times since then for his orders and mine, and the food is always hot, fresh, and good, and the service is FAST. I had a migraine today, so I decided to come in and eat and my order was ready by the time I got to my table with the number! Amazing! I don't know why this place is only rated with a couple of stars. I've been inside and through the Drive Thru. I've only had good experiences, and they have regularly exceeded my expectations, which is not easy to do. So maybe try it for yourself. You won't regret it, especially if you're a vegetarian. read more

Carl's Jr - Beyond Burger (vegetarian choice) and new Western Fries (BBQ flavor) - Fast Food Near Me - Santa Rosa, California

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Just stay away. Bunch of people doing drugs in the parking lot, Over priced, slow as hell and the person taking orders has no idea what she is doing. Been sitting in line for 10mins with only 2 cars in line hearing the first car with people fighting with each other. I knew there was a reason I banned this place. After 15 mins in line I decided to say fuck it and canceled my order. Hell go to jack in the box. You will actually get your food. read more

food is good, staff is great BUT WHY have i been told multiple times some items only come in one size when both the drive thru menu and app say small/medium/large. of course got charged a large but item looked medium sized. read more

I don't know what happened to this place. We used to love to come here ( on Cleveland Avenue, technically Industrial Drive). The hamburgers are just not the same. The service is horrible, & the last two times we were here, both orders were wrong. Honestly, this used to be one of my FAV places. I wish they would go back to the way they were about 5 years ago. Meanwhile, they have lost our business. Which I'm not happy about at all. read more

Stopped in here for lunch the other day. Restaurant was clean, well lit and adequately staffed. Cashier was friendly and professional and the owner/manager on duty went out of his way to help customers with a cheerful attitude. Food was what I expect from Carl's Jr - fresh ingredients and good flavors. I appreciated the soda fountain choices and the fact that this Carl's Jr includes a Green Burrito so you can get Mexican food if you want too. I'd stop here again. read more

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Sucks hate it. But if I need to give reasons for you to hate it as well here's a few. For one it's overpriced for the same as McDonald's Burger King ect. The people here at my most recent visit were slow as hell. I came for FAST FOOD waited almost as long as Applebee's takes. The burger was made sloppily and there card reader doesn't work so I had to use cash. I also forgot to mention the workers weren't wearing gloves which isn't very sanitary. The place wasn't even busy but still took forever. So fuck this place read more

This has got to be the worst Carl's jr. I've ever been too. I mean first of all its bad enough that Carl shrank the 6.00 burger to a 3.00 burger but still had the audacity to up the price of this burger. My fries were cold and I can tell the difference between deep fried chicken tenders and microwaved chicken tenders. Mine were microwaved. Thanks Carl ur one up on me over charging me for the worst meal I've had at ur establishments. 20.00 meal was disgusting. read more

I went to the location on Industrial Dr. and was not at all thrilled with the experience. I had ordered a Carl's Jr Charbroiled Chicken Salad and a small fry. The salad was a joke. It had 3 large pieces of lettuce piled on top of each other with a slab of room temperature chicken on top. Some gross looking tomatoes and onion. The small French fry container was only filled about half way and I was the only car in the drive thru and it took 10 minutes to give me the order. The food I got was in no way worth the $9.43 I spent on it. read more

Carl's Jr - This is what I expected to get... - Fast Food Near Me - Santa Rosa, California

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GO TO THE HABIT, IN-N-OUT OR FIVE GUYS!!!! I GOT SUPER SICK FROM HERE!!! Ordered a western bacon cheeseburger, and a bbq chicken sandwich. Started feeling a bit sick within a few hours, then spent the next two days sick AS F@CK. Nausea, horrible frequent diarrhea, and fever. All I had eaten that day was this food from this location. Called the customer service number (national #) and spoke with a nice rep, who said he would run it up the chain. Not long after, I spoke with a man named Greg, (who apparently owns 8 restaurants). He was combative and skeptical. He wanted a receipt for a refund... Who keeps those?! I didn't even want a refund until he said that, when I told him I didn't want a refund, he said, "well you're not getting a payout" WTF!!!! I was calling to give a heads up, not to litigate. He said he could arrange for a refund but I would have to go back and speak with the manager (his name is Jesus) about it, something I have neither time nor patience for. This is not the first time going to this location, but certainly the last. In the past, this location has been pretty mediocre, even compared with other Carls. Going here, I know to expect long wait times for food, and when it finally comes it is often barely warm, smashed or just completely wrong. I gave this location the benefit of the doubt too many times because the other Carls in the area are pretty good, so I kept hoping this one would get it together, so I don't have to drive across town to the good establishments. Realistically, I won't be visiting those locations either, after the miserable two days I've had because of this place. Save yourself the agony of frequenting this poorly operated, unsanitary business. Thankfully there's always in-n-out, the habit and five guys close by, which are somehow better, cheaper and faster. read more

Just popped in to this place for a quick bite while out running errands. I haven't been to a Carl's Jr in about 5 years, and now I know why... Ice tea was undrinkable. Tasted like chemicals. Maybe I just got a bad batch or something, I'm not sure, but it was bad. Burger patty didn't look very fresh, more like it was cooked then kept under a waring light or something. Yuk. Oh and the slathering of mayo... I remembered I should have had them hold the mayo as it literally, and I mean literally, glopped out of the burger, around the paper holding the burger and on the table. This was beyond disgusting. Fries were ok What the hell?! I thought CJ's was pretty good... maybe it was just this place. I'll give a different location a shot and see what happens read more

Amazing and friendly service. The restaurant was immaculate and the burger was just as I remember it, warm and delicious.

Great service. Friendly staff, fast service and clean location. I had the ever so savory Monster Biscuit. A bit heavy on the calories, but ever so delicious. A good way to start a long day ahead. read more

I don't think you could have a worst burger. This is my second visit here. Both times I just hated my food to the point of not finishing it and throwing away good money. Both times it was a cheese burger of some sort. Carls jr is suppose to be famous for burgers so this location must just not be good. The burger meat is always cold. The burger bun this time had a greasy finger print on top. I feel guilty for the bites I swallowed and hope to not get sick. read more

I got the turkey burger and onion rings. The turkey burger is ok but the onion rings are overcooked. They are too hard and bitter. I was kinda sad about this. read more

Never coming here again! Ordered two drinks and had to wait in line at the drive thru while at least 4 employees ignored us. Took 10+minutes to get our drinks that were sitting on the counter in plain view. I had to get the attention of an employee to pay for our drinks. Their staff don't seem to care about customer service or their customer's valuable time. read more

Nice to see a location in Pricey, CA that honors the national deals. Well, at least for the $5 Big Carl combo. The Famous Stars are 2 for $5 instead of for $4 here, and they don't do the 2-for-3 breakfast biscuits. But otherwise the pricing is surprisingly similar to the less inflated parts of the country. No complaints w/ food or service, typical Carl's location in all regards. read more

I've given these guys more chances than they deserve. I don't know what's going on over there, but it has gone way way downhill. Service is horrible. There's one girl behind the counter that's going to get beat up if she talks to the wrong customer the way she does. I met one of the owners a while back when they fired the manager but they sure aren't doing anything about improving the restaurant. Done with this one. Oh yeah. The 2 loud old ladies that eat their every Tuesday? Why can't you ask them to quiet down. They ruin lunch for everyone. Today I stood in line behind 1 person for 7 minutes. Never got to eat. read more

No stars. If it doesn't take them 15 minutes at the actual drive through box to take your order, it will take you 25 minutes at the actual window to get your food. But not only will you get it 25 minutes later, it will be missing half of your food, or it will be wrong. No customer service at all, even with me being as polite as ever, I don't even get a "have a good night". Actually I would take a grunt over silence and them shoving bags through my window. How is this place still in business? read more

Writing a review after a couple poor experiences at this location. Clearly state your order and they don't input any requests you make. Like Xtra BBQ sauce. Supervisor on duty struggles to do more then one thing and loses track of who he is helping next. Was comical to me and the other customer in line. read more

Went to Carls' on the way home, needed a quick bite on Halloween Night. On the Road. Gentleman running the shift, a senior . . was polite, got our order right, and even treated us to some premium chocolates. Service was good, restaurant clean, food hot. Will stop by again and have some Poppers! read more

We had lunch here yesterday. The food was really good. The restaurant is dirty. The bathroom had no soap and was dirty with ketchup way up the wall. The garbage barrel outside was more than full. I don't understand how, since they pay minimum wage anyway, why can't they add an hour to somebody's time and keep the place clean enough to want to go back. We decided, if we ever go back, to stay in the car. read more

Every time i go here i receive really good service. I live a lot closer to the one off stony point road and i always go to this one...I will drive the extra 10 minutes for good service then spend my money where people are rude and racial. The manager here is really kind and very nice...I love this place. the employees are great. read more

Their phone number has been disconnected! Not a good sign. I called the corporate office and even they had the disconnected phone number as the only phone number. I called because I did not receive the burger I ordered. It was expensive. $8.69 for a hamburger and it was wrong. It had Jalapeno's in it, and for me, it was inedible. Ruined my dinner. I used to stop there, but never again. read more

The prices you are charged on the register do not match the posted price. It has happened twice I complained w a letter to Jesus the manager and months later the same. read more

Omg!!! I will NEVER eat here again! Went to get breakfast for my husband and I and I had to get my money back! The manager told me they don't training on how to cook! The sausage was burnt and in pieces, the biscuit wasn't cooked. I wouldn't feed it to my own kids. Horrible read more

Went in to get dinner with my family. We chose to go inside. As soon as we got in a man in the back started yelling in Spanish about them being closed. It was only 715. read more

I eat at Carl's Jr. a lot, but not often at this particular establishment. This was THE LAMEST Carls' Jr burger ever. I purchased via drive-thru, and literally parked 50 feet away in the lot to eat, not wanting to go inside (this establishment is also a pretty creepy place for a young woman to be at so I decided not to go inside) so it's not like the burger had time to sit before I ate. The sandwich looked like it had been sat upon- completely flattened and smashed- the lettuce was wilted to the point of being slimy, and the burger itself was remarkably smaller than the buns. The fries were also undercooked and bland (not even salted!). DEFINITELY not up to the usual Carls' Jr. Standards. Enough so that I was sorely tempted to go and ask for my six bucks back, except that the service was so lack luster that at the time of purchase, I had been impressed that I'd been given the correct change (the person working the window was busy talking on his cellphone as he worked and didn't so much as say hello.) Not going back. read more

Worst Carl's drive through ever! It used to not be too bad but in the last couple months in stuck in the drive thru at least 15 minutes it's so bad people turn off their cars some even get out and walk around . It's absolutely terrible I hope management looks at this and is able to correct whatever is going on here read more

It honestly doesn't surprise me that this place already has a two star rating-serves me right for eating at a shitty restaurant chain to begin with. Actually I take that back-I would have actually had to get my food in order to have eaten here. I ran some errands on my lunch break and swung through the drive-through thinking it would be fast even if it wasn't the best. I sat in the drive-through for over five minutes waiting for my food and finally had to say fuck it and drive away empty-handed as to not be late getting back to work. Now I'm out $14 and still hungry as I finish the rest of my shitty workday. Thanks a lot Carl's Jr.-last time you seen me... read more

Pathetic service, long drive through wait only to get back to my office with the incorrect order. If there was a option for ZERO stars, I would have given it. read more

HIRE A MANAGER!!!! Everytime i've gone here its a few highschool kids yelling in spanish at each other talking trash about people. Never get my order right even tried going inside and waiting a half hour for my hamburger and asked politely if they could make sure i had everything on my burger and still nope. And still your three high school kids who don't care about customers have no manager in sight to tell them to stop cussing in front of customers and do their work right. Im not a snob i know that its fast food but take some time and read all these reviews you get cause i have and i agree with most and most are horrible!!!! read more

So disappointed with the drive thru. I've been here many times and for the most part my food is not hot. I live only 4 blocks away and by the time I get home my french fries are cold and my hamburger is warm. I try to give them the benefit of the doubt but no longer. Don't waste your time or money. I am done with this restaurant read more

No one working there seems to want to be there. The "greeting" was "Are you ready?" Not a smile, how are you , can I help you etc. The service was slow(it wasn't busy,I was one of two dining room patrons and there didn't seem to be much drive through action) and a total lack of courtesy. The food was fine, I only order Green Burrito because I find the sandwiches(note I didn't use "burgers") don't live up to the representations of the advertisements, but its hardly worth the time and energy it takes to deal with the unhappy staff! read more